Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Relationship Banker - Northeast Financial Center

Company: Bank of America

Location: Washington, DC

Posted Nov 20, 2024

Bank of America is seeking a client-focused individual for a role in their financial center. The position involves engaging clients in the lobby to educate and assist with transactions via self-service resources like mobile banking, online banking, or ATM. Key responsibilities include accurately processing cash transactions, building client relationships, and connecting clients to suitable financial solutions. The ideal candidate should be a self-starter with a strong work ethic, excellent communication skills, and the ability to learn and adapt to new technologies. Bilingual skills in Spanish are preferred. The role offers a competitive salary, benefits, and opportunities for career growth.

Integration Developer (Workfront Fusion)

Company: LeapPoint

Location: Washington DC

Posted Nov 20, 2024

LeapPoint is a digital advisory firm specializing in connecting people processes and technology across the Adobe Experience Cloud ecosystem. As an Adobe Gold Solution Partner, they offer expertise in Adobe-related implementations and integrations. The company is part of Omnicom Precision Marketing Group and offers a telecommute work-from-home position as a SaaS Integration Workfront Fusion Developer. The role involves developing innovative solutions, designing and deploying integrations, and providing expert knowledge on APIs. The company values collaboration, learning, and customer focus, with a unique environment that requires versatility and adaptability.

Cook

Company: Sodexo

Location: Washington, DC

Posted Nov 20, 2024

Sodexo is offering a full-time Cook position at MEDSTAR WASHINGTON HOSPITAL CENTER with varying shifts and competitive pay ranging from $7.25 to $19.50 per hour. The role involves preparing and serving nutritious dishes, reducing food waste, and providing excellent customer service. Successful candidates should be team-oriented, adaptable, reliable, and committed to maintaining a healthy/safe working environment. Sodexo provides a flexible work environment, ongoing training, and a comprehensive benefits package including paid time off, medical, dental, vision, tuition reimbursement, and more. The company values diversity and inclusion, fostering an environment where all employees are respected and valued.

Labor Relations Communications Lead

Company: Wells Fargo

Location: Washington, DC

Posted Nov 20, 2024

Wells Fargo is seeking a Lead Communications Consultant for a newly created role focusing on strategic communications for labor relations. The individual will support senior leaders in Consumer, Small and Business Banking, translating corporate initiatives into engaging content. The position can be based in Charlotte, Dallas, Minneapolis, New York, or Washington, DC, with a 3-day in-office requirement. The role involves developing and implementing communications strategies, writing and editing time-sensitive communications, and collaborating with stakeholders to evaluate engagement effectiveness. Required qualifications include 5+ years of PR, media relations, or corporate communications experience. Desired qualifications include experience in crisis communications, counseling senior leaders, and writing for various channels.

General Utility Worker - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Nov 20, 2024

Aramark is seeking a self-motivated General Utility Worker to maintain cleanliness of dishes, equipment, and environments. The role involves ensuring guest satisfaction, maintaining dishwashing station, equipment, and kitchen utensils, and performing light maintenance tasks. The hourly rate is $20.65, with benefits including medical, dental, vision, and work/life resources. The position requires understanding of basic sanitation and safety procedures, and the ability to work flexible hours.

Medical Laboratory Scientist

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Nov 20, 2024

The Medical Laboratory Scientist (MLS) role involves performing pre-analytic, analytic, and post-analytic phases of laboratory testing, from waived to moderate and high complexity. The MLS evaluates quality control, instrument, and result data, and correlates lab results to patients' clinical conditions. Other duties include documentation, compliance with regulations, customer service, and overseeing QA activities. Basic qualifications require a bachelor's degree, MLS certificate, and basic life support certification. Preferred qualifications include two years of experience and successful completion of an accredited MLS/MT program.

Cloud Operations and Customer Support Engineer

Company: CACI International Inc

Location: Washington DC

Posted Nov 20, 2024

The job posting is for a Cloud Operations and Customer Support Engineer at CACI. The role involves delivering simple solutions to complex problems, maintaining and enhancing cloud infrastructure, and providing customer support. The company offers a culture of integrity, an environment of trust, and a focus on continuous growth.

Senior Software Engineer - Development (FrontEnd)

Company: Kyndryl

Location: Washington DC

Posted Nov 20, 2024

Kyndryl is a company that values innovation, inclusivity, and employee growth. They are looking for talented Frontend Software Engineers to join their team and work on building a more equitable world. The company offers a range of benefits, including a comprehensive benefits package, paid leave, and opportunities for professional development.

Financial Advisor - Metropole, DC

Company: TD Bank

Location: Washington, DC

Posted Nov 20, 2024

TD Securities is offering a job opportunity for a Transitional Financial Advisor (TFA) role, a three-year program with a draw. The role involves providing financial planning guidance and selling investment management solutions to Mass Affluent clients. Key responsibilities include understanding client needs, making investment recommendations, and managing client relationships. The job requires 2+ years of experience in selling investments and financial planning, along with Series 65 or 66 and Series 7 licenses. TD Securities emphasizes a positive work environment, inclusive culture, and colleague development through training programs and regular career conversations.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Nov 20, 2024

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing pharmacy workstations, and ensuring regulatory compliance. New hires must complete a training program and meet state licensing requirements. The position offers opportunities for career growth and a range of benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, and well-being programs.

Desktop Support Technician

Company: Leidos

Location: Washington, DC

Posted Nov 20, 2024

Leidos, a FORTUNE 500 company, is seeking a Desktop Support Technician for Joint Base Anacostia-Bolling, Washington DC. The role involves providing support, repair, and installation for hardware and software, with a focus on a Windows 11 environment. The successful candidate will lead a team, deliver high-quality customer service, and ensure adherence to best practices. They will also collaborate with other technical staff, manage projects, and participate in IT Service Management using Remedy and ServiceNow. Basic qualifications include a high school diploma, 5+ years of relevant experience, DoD-8140 IAT Level 2 certification, and a DoD Secret Security Clearance.

SharePoint Developer

Company: CACI International Inc

Location: Washington DC

Posted Nov 20, 2024

The job posting is for a SharePoint Developer position at CACI, a company that values integrity, trust, and continuous growth. The job requires experience in SharePoint development, troubleshooting, and documentation, and offers competitive compensation and benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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