Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Assistant Store Manager (US)

Company: TD Bank

Location: Washington, DC

Posted Nov 19, 2024

TD Bank is seeking an Assistant Store Manager with 2+ years of customer service or sales experience. The role involves leading a team to grow and deepen customer relationships, providing personalized advice, and managing day-to-day operations. The successful candidate will have strong communication skills, sales and operational management abilities, and proficiency in Microsoft Office. They should also be familiar with banking products and services, and have a notary license (preferred). The position requires maintaining optimal colleague scheduling, handling critical issues, and driving operational compliance. TD Bank offers a competitive Total Rewards package, including health and well-being benefits, savings and retirement programs, and career development opportunities.

Surveillance Operator - MGM Springfield

Company: MGM Resorts International

Location: Washington DC

Posted Nov 19, 2024

MGM Resorts is seeking a Surveillance Operator to contribute to an environment of collaboration and provide outstanding service to guests. The ideal candidate has knowledge of table games, slots, and casino procedures, and is proficient in basic math and computer technology.

BC/BE Urologist

Company: Confluence Health

Location: Wenatchee, Washington

Posted Nov 19, 2024

Confluence Health is seeking a board-certified or board-eligible urologist for a full-time position in their Urology team. The practice is general, community urology with a four-county service area and no competing groups. The position offers a competitive salary, up to 11 weeks of time off, relocation expenses covered, and a continuing medical education allowance. The organization is committed to physician satisfaction and reducing burnout, as evidenced by their Silver Award from the AMA's Joy in Medicine program. Wenatchee, the location, offers a family-friendly environment with opportunities for outdoor activities, cultural events, and excellent education systems.

Licensed Spa Coordinator, Washington DC

Company: Equinox

Location: Washington, DC

Posted Nov 19, 2024

Equinox Group is a high-growth company known for its influential lifestyle brands including Equinox, Blink, Pure Yoga, SoulCycle, Equinox Hotels, and Equinox Media. They are passionate about high-performance living and invest in their employees' health and fitness. The company values humility, teamwork, and leading in fashion, culture, and consumer behavior. Currently, they're seeking an enthusiastic Spa Coordinator to ensure a memorable experience for spa guests.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Nov 19, 2024

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing pharmacy workstations, and ensuring regulatory compliance. New hires must complete a training program and meet state licensing requirements. The position offers opportunities for career growth and a range of benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, and well-being programs.

Ophthalmic Assistant (30 hours Bellevue)

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Nov 19, 2024

The job summary describes a role as an Ophthalmic Assistant, assisting eye care providers in examining and treating eye disorders. Essential responsibilities include completing training, performing patient care, preparing examination rooms, reviewing appointment schedules, administering medication, and maintaining ophthalmic instruments. Basic qualifications include a high school diploma, becoming a Registered Medical Assistant in Washington within 2 months, and obtaining an Ophthalmic Assistant Certificate within 24 months. Preferred qualifications include experience with contact lenses, general medical knowledge, and graduation from an accredited program.

Senior Engineer, Autonomy

Company: Shield AI

Location: Washington DC

Posted Nov 19, 2024

The job posting is looking for an Autonomy Engineer to lead teams in developing autonomous systems and solutions. The ideal candidate should have a strong background in computer science, electrical engineering, or a related field, and experience in unmanned systems, robotics, and software development.

TAP Assistant Manager - MGM Springfield

Company: MGM Resorts International

Location: Washington DC

Posted Nov 19, 2024

MGM Resorts is seeking a Restaurant Assistant Manager to create unique experiences for guests. The ideal candidate has high volume restaurant management experience, strong customer service skills, and knowledge of computer software.

Senior Business Development Executive - Federal Civilian

Company: TransUnion

Location: Washington DC

Posted Nov 19, 2024

TransUnion is a welcoming and energetic company that encourages collaboration and innovation. The job posting is for a Sr Business Dev Exec Market Dev role, requiring 10+ years of selling experience, strong interpersonal skills, and ability to demonstrate written and verbal competence.

Intelligence Analyst (FMV)

Company: BAE Systems, Inc.

Location: Washington DC

Posted Nov 19, 2024

BAE Systems is looking for candidates to join their Intelligence and Security Program, offering training, career advancement, and competitive pay. The company provides a range of benefits, including health insurance, paid time off, and education assistance.

Federal Enterprise Account Executive - SSA & Dept of Edu

Company: Qualtrics

Location: Washington, DC

Posted Nov 19, 2024

Qualtrics, a leading Experience Management platform, is seeking a Federal Senior Account Executive. The role involves leading sales efforts within assigned territories, driving revenue growth, and acquiring new customers in the U.S. Department of Education, U.S. Social Security Administration, and other U.S. Independent Federal Agencies. The ideal candidate should have 2-6 years of experience selling SaaS solutions to the Federal vertical, a successful track record in achieving targets, and knowledge of federal procurement processes and security standards. The company culture is collaborative, hard-working, and focused on making a difference for customers. Benefits include quarterly team activities, federal-specific training, and flexible work arrangements.

Financial Services Vice President Sales - Marketing Solutions

Company: TransUnion

Location: Washington DC

Posted Nov 19, 2024

TransUnion is looking for a VP Sales Ldr Industry Exec Sales Leadership to lead their sales team in the financial services industry. The ideal candidate will have 15+ years of sales leadership experience, a proven track record of success, and excellent interpersonal and influencing skills.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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