Customer Satisfaction Jobs in Washington DC

40,686 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Lead Developer

Company: ArdentMC

Location: Washington DC

Posted Oct 05, 2024

Ardent is seeking a Lead Developer to join their team, specializing in delivering cutting-edge software solutions for federal agencies. The ideal candidate will have a strong background in full-stack development and experience working within government contracting.

Senior Retention Specialist

Company: The Washington Post

Location: Washington, DC

Posted Oct 05, 2024

The Washington Post is hiring a Senior Retention Specialist to lead digital marketing campaigns aimed at increasing subscriber revenue and retention. The role involves collaborating with various teams to build a comprehensive revenue strategy, focusing on upsell and pricing optimization opportunities. The ideal candidate should have 3-4 years of experience in digital marketing, strong analytical skills, and proficiency in data tracking tools. The Post offers competitive benefits and a salary range of $74,000.00 - $111,000.00 USD Annual.

Vice President, Public Sector Sales

Company: Forrester

Location: Washington DC

Posted Oct 05, 2024

Forrester is a company that values its employees and provides them with opportunities to grow and learn. The company is looking for a Vice President of Public Sector Sales to lead its government sales strategy and initiatives.

System Operator

Company: IonQ

Location: Washington DC

Posted Oct 05, 2024

IonQ is developing a powerful quantum computer, and they're looking for a System Operator to maintain and improve it. The job requires a strong background in physics and related fields, and the company offers a competitive salary and benefits package.

Initial Field Clinical RN

Company: UnitedHealth Group

Location: Washington, DC

Posted Oct 05, 2024

UnitedHealth Group is offering a role in their long-term care coordination program, aiming to provide integrated health programs across the continuum of care. The position involves assessing, planning, and implementing individualized care management interventions, conducting home visits, and coordinating with various healthcare providers. The company emphasizes a supportive team environment, opportunities for growth, and a comprehensive benefits package. The ideal candidate should be a Registered Nurse with community health experience, preferably with CCM certification and experience in managing complex medical or behavioral needs.

PT Seasonal Associate: LEAP

Company: Leap Services Inc.

Location: Washington DC

Posted Oct 05, 2024

The job posting is seeking Part-Time Seasonal Associates to work at Leap stores in Tysons Corner. The ideal candidate is customer-obsessed, service-oriented, and able to work in a fast-paced environment. The job involves creating positive experiences for customers, supporting the leadership team, and performing various tasks such as opening and closing the store.

Commercial Market Sales Representative

Company: Cambria

Location: Washington DC

Posted Oct 05, 2024

Cambria is looking for a motivated sales and relationship driven individual to help grow their business within the architectural and design community. The candidate is responsible for developing and growing sales of Cambria throughout the assigned territory.

IT Architect

Company: CGI

Location: Washington, DC

Posted Oct 05, 2024

CGI Federal is seeking an IT Architect with active Top-Secret clearance for a large federal government project. The role involves providing technical expertise, designing network communications systems, and ensuring high-quality work. Required qualifications include a Bachelor's degree, experience with various programming languages and tools, and strong communication skills. The position offers competitive compensation, comprehensive benefits, and opportunities for career growth. US Citizenship is mandatory due to the nature of the government contract.

Adult Education Marketing Strategist (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 05, 2024

Fannie Mae is seeking a consumer education program product manager with a background in content strategy, preferably in adult learning. The role involves developing research and learning agendas, defining curriculum roadmaps, creating content, and collaborating with various teams to reach a diverse audience. The ideal candidate will have strong cross-functional interaction skills, a problem-solving mindset, and experience in financial services or mortgage industries. The position offers a flexible hybrid work environment and the opportunity to make a significant impact on the housing industry.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Oct 05, 2024

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and a chance to make a significant impact in healthcare. The role involves working closely with a licensed pharmacist, ensuring patient safety, and delivering exceptional care. The intern will be responsible for managing patient care programs, leading with empathy, and collaborating with the team to improve healthcare. The ideal candidate should possess strong communication skills, be enrolled in an ACPE accredited college of pharmacy, and have relevant work experience.

Lead Director Observability Governance

Company: CVS Health

Location: Washington, DC

Posted Oct 05, 2024

CVS Health is seeking a Lead Director of Observability Governance to develop and maintain a governance framework for observability standards, practices, and platforms. The role involves collaborating with various teams to establish observability standards, manage costs, and ensure efficient use of observability platforms. The ideal candidate should have extensive experience in IT operations, DevOps, SRE, or observability within a large enterprise, with a strong background in observability concepts, solutions, and enterprise KPI development. The role requires excellent communication, project management, and analytical skills, with a focus on promoting a culture of diversity, inclusion, and belonging.

Marketing Director

Company: HiLabs

Location: Washington DC

Posted Oct 05, 2024

HiLabs is a leading provider of AI-powered solutions to clean dirty data, transforming the healthcare industry through innovation and collaboration. The company is committed to improving patient outcomes and is seeking a Marketing Director to support its core marketing operations and grow its market presence.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages