Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Network Based Systems Analyst II

Company: Solutions³ LLC

Location: Washington DC

Posted Oct 05, 2024

Solutions³ LLC is seeking a Network Based Systems Analyst II to support a critical mission by performing investigations and developing mitigation plans. The job requires experience in cyber defense analysis, network traffic analysis, and incident response.

Sales Representative

Company: Sleep Number

Location: Washington DC

Posted Oct 05, 2024

Sleep Number is a sleep wellness technology leader that aims to improve the health and wellbeing of society through higher quality sleep. The company offers a range of products and services, including smart beds, and is committed to providing a world-class customer experience.

Accounts Receivable (Costpoint)

Company: Addison Group

Location: Washington, DC

Posted Oct 05, 2024

The job posting is for an Accounts Receivable Specialist with experience in Deltek Costpoint, Excel, and other accounting systems. The role involves preparing and submitting invoices, maintaining project information in Deltek Costpoint, and assisting with collection inquiries. The successful candidate will also build cross-functional team relationships, resolve customer inquiries, and ensure all billings are accurate and compliant with various requirements.

Commercial Sales Executive

Company: Addison Group

Location: Washington, DC

Posted Oct 05, 2024

The company is seeking an experienced Commercial Sales Executive to join their team and drive the growth of new commercial customers. The role involves pursuing and closing enterprise-class or business unit-level opportunities within various commercial markets, focusing on net new renewable commercial clients in both mature and less established buyer segments. The ideal candidate should have a Bachelor's degree in a business-related field, minimum four years of experience with complex/technical products and services, and enterprise software and/or software licensing experience. They should also have a proven track record of meeting and exceeding annual quota year over year, excellent presentation skills, strong time management skills, and a positive attitude. The role often involves working independently but always with the support of the existing sales assets, the executive team, channel partners, and sales consultants.

Lab Manager III

Company: Solutions³ LLC

Location: Washington DC

Posted Oct 05, 2024

Solutions³ LLC is seeking a Lab Manager III to support a critical mission by performing investigations, developing mitigation plans, and assisting with the restoration of services. The job requires experience in system administration, network administration, and virtualization.

Starlink Enterprise Account Manager (Government)

Company: SpaceX

Location: Washington, DC

Posted Oct 05, 2024

SpaceX, a company founded on the belief in human exploration of the stars, is actively developing technologies for human life on Mars. Their Starlink satellite constellation provides low-latency broadband internet globally. The Starlink Enterprise Account Management team serves as the point of contact for enterprise customers, ensuring contract terms are fulfilled and customer satisfaction is high. The ideal candidate is a self-starter with a passion for customer service and revenue growth. The role involves managing large, complex enterprise agreements, building relationships, and influencing programmatic and technical development. The candidate should have a Bachelor's degree in engineering or business, or equivalent experience, and significant knowledge or experience in government contracts and satellite communications. Preferred skills include expertise in navigating and growing complex global customer accounts, experience managing multiple projects under tight deadlines, and strong technical knowledge of Starlink or telecommunications.

Senior Test Automation Engineer

Company: Appian Corporation

Location: Washington DC

Posted Oct 05, 2024

Appian is a software company that values respect, work, impact, ambition, and constructive dissent. They are passionate about technology and strive for excellence with intensity. The company is looking to hire Mid-Level Software Engineers for Automation Frameworks and provides a diverse array of growth and development opportunities.

Information Security Manager II

Company: Solutions³ LLC

Location: Washington DC

Posted Oct 05, 2024

Solutions3 LLC is seeking an experienced Information Security Manager II to support a US Government customer on a large mission critical development and sustainment program. The position requires providing 24/7 watch, supporting continuous monitoring and incident response, and developing mitigation plans.

Portfolio Reporting Specialist - 100% Remote (REF1692I)

Company: Citizant

Location: Washington DC

Posted Oct 05, 2024

Citizant is a leading provider of professional IT services to the US government, seeking to address pressing challenges in Agile application development, Enterprise Data Management, and Program Management. The company values a collaborative and supportive culture, and is an Equal Opportunity Employer.

Certified Bedside Pharmacy Technician

Company: Walgreens

Location: Washington, DC

Posted Oct 05, 2024

The job involves delivering patient prescriptions in a hospital system, suggesting Walgreens products and services, and achieving targeted prescription sales goals. The role includes assisting pharmacists in the practice of pharmacy, operating pharmacy systems, and coaching pharmacy technicians and cashiers. The individual is responsible for modeling and delivering a distinctive and delightful customer experience, engaging customers, and resolving their issues. They also assist in inventory management, maintaining good relationships with the local medical community, and ensuring the Pharmacy Department is clean and orderly. The role requires PTCB or ExCPT certification, good math and computer skills, and a willingness to work flexible hours.

Store Supervisor (Navy Yard)

Company: TD Bank

Location: Washington, DC

Posted Oct 05, 2024

TD Bank is seeking a Store Supervisor for a position in the United States. The role involves supervising a team to ensure operational excellence, compliance with policies, and meeting operational, customer, and sales objectives. The supervisor will manage the store, run the teller side, and handle customer escalations. They will drive sales and advice activities to create personalized, connected experiences. The ideal candidate will have a high school diploma or equivalent, 2+ years of related experience, and a notary license (preferred). They should have strong organizational skills, effective communication, and the ability to multi-task. The role requires proficiency in Customer relationship tools, services, and products, and a broad understanding of financial literacy. The candidate will be responsible for acquiring and deepening the store customer base, providing financial advice, and deepening relationships through lead management activities. They will also lead and coach the team on delivering exceptional service at every customer interaction.

Lead Performance Engineer

Company: Disney

Location: Washington, DC

Posted Oct 05, 2024

Disney Experiences (DX) Technology & Digital is seeking an experienced Lead QA Performance Engineer. The role involves leading performance testing and analysis of critical services, troubleshooting performance issues with Cloud services and applications, and recommending accurate Cloud scaling parameters. The ideal candidate should have a minimum of 7 years of related work experience, expertise in Performance Engineering Fundamentals, JMeter, Code Profiling, APM tools, Test Data Management, and Chaos Testing. They should also have experience in Agile Project Management, Cloud Infrastructure, Java fundamentals, and Database fundamentals. The position requires excellent communication skills and the ability to articulate sophisticated technical topics to both technical and non-technical staff. The hiring range for this position in Glendale, CA is $136,000 to $182,500 per year.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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