Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Counterterrorism Watchlist Analyst - Junior

Company: BAE Systems

Location: Washington DC

Posted Aug 28, 2024

BAE Systems is seeking to hire multiple Junior and MidLevel Counterterrorism Watchlist Analysts to support counterterrorism intelligence integration on a US Government program. The company offers a range of benefits, including health insurance, 401k savings plan, and paid time off.

Sr. Inside Sales Specialist

Company: Alamar Biosciences

Location: Washington DC

Posted Aug 28, 2024

Alamar Biosciences is looking for a leader to build and lead their inside sales team. The ideal candidate has a scientific background, is passionate about customer interactions, and has experience in inside sales. The role involves generating high-quality leads, building customer relationships, and achieving sales forecasts.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Aug 28, 2024

Contract Auditors provide value by analyzing asset costs, preparing exhibits, and offering financial audit advisory services.

Senior Manager, Software Engineering, DevOps

Company: Capital One

Location: Washington DC

Posted Aug 28, 2024

Capital One is seeking a Senior Manager Software Engineering DevOps to lead a team of developers and drive a major transformation within the company's network visibility team. The ideal candidate will have experience with cloud native technologies, container orchestration, and Agile development practices.

Senior Product Manager, Quoting & Pricing

Company: Xometry

Location: Washington DC

Posted Aug 28, 2024

Xometry is a company that powers industries by connecting people with big ideas to manufacturers. They are looking for a Senior Product Manager to enhance their marketplace experience and drive business results.

Contracting Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Aug 28, 2024

Contracting Officers streamline the acquisition process to maximize resources and negotiate complex contracts.

Systems Support Engineer I (Sun-Thurs 8:30 -5:00 PM)

Company: Red River

Location: Washington DC

Posted Aug 28, 2024

The job posting is for a Systems Support Engineer I position at Red River, requiring experience in IT administration, customer service, and technical support. The role involves troubleshooting, problem resolution, and customer service, with a focus on meeting ticket SLAs and achieving performance targets.

Staff Accountant, Revenue

Company: Enviva

Location: Washington DC

Posted Aug 28, 2024

The job posting is for a Staff Accountant position at Enviva, a renewable energy company. The role involves supporting the Director of Revenue Recognition and Accounting, and responsibilities include customer billing, accounts receivable, and general ledger. The company is seeking a candidate with 24 years of general accounting experience, a bachelor's degree in accounting, and proficiency in Microsoft Office and Dynamics AX.

Marketing Project Manager - DLT

Company: TD SYNNEX

Location: Washington DC

Posted Aug 28, 2024

The job posting is for a Marketing Project Manager at TD SYNNEX, responsible for leading marketing activities, managing assets, and tracking ROI. The role requires a minimum of 3 years of project management or marketing experience, with a proven track record of managing multiple projects and teams.

Senior, Software Engineer (Java)

Company: Capital One

Location: Washington DC

Posted Aug 28, 2024

Capital One is seeking a Senior Software Engineer to work on a Full Stack Software Engineer role. The job involves collaborating with Agile teams, designing and developing technical solutions, and utilizing programming languages like JavaScript, Java, and Python. The company offers a comprehensive set of benefits and promotes diversity and inclusion in the workplace.

Systems Administration Specialist

Company: The Aerospace Corporation

Location: Washington DC

Posted Aug 28, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. They are committed to providing an inclusive and diverse workplace and offer a range of benefits to their employees.

VP, Strategic Marketing

Company: Surescripts

Location: Washington DC

Posted Aug 28, 2024

The job description is for a VP Strategic Marketing position at Surescripts, a company that provides health intelligence sharing solutions. The role involves developing marketing plans, leading marketing teams, and driving growth. The company values flexibility, teamwork, and innovation, and offers competitive compensation and benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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