Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior Director, Go-To-Market and Business Operations

Company: Telesat

Location: Washington DC

Posted Aug 25, 2024

The job posting is for a Senior Director role in Telesat Lightspeed, a telco network based on LEO satellites. The role involves leading the GTM PMO and BizOps functions, ensuring successful commercial launch and operation of Lightspeed globally. The ideal candidate has experience in program/project management, business requirements, and process definition, with a strong sense of urgency and ability to get things done.

Studio Manager, 14TH - SoulCycle

Company: Equinox+

Location: Washington DC

Posted Aug 26, 2024

The company, Equinox Group, is a high-growth collective of lifestyle brands that aim to inspire and motivate individuals to maximize their life. They are passionate about high-performance living and seek to unleash untapped potential within people. The company is seeking a Studio Manager for SoulCycle who will contribute to the company's growth by expertly managing their studio and leading their team.

Test Engineer

Company: Oasys International Corporation

Location: Washington DC

Posted Aug 26, 2024

Oasys, a rapidly growing company, is seeking a Test Engineer to join their team. The role involves conducting formal system testing for various projects for a Federal Government agency. The successful candidate will be a pivotal member of the Agile development environment, using their testing experience to identify optimal strategies and methods. They will be responsible for ensuring test design and documentation support all applicable standards and budgets, and for communicating testing status and application deviations to project managers. The ideal candidate will possess expertise in multiple complex work assignments, demonstrate strong initiative and work ethic, and have excellent teamwork and interpersonal skills.

Customer Success Engineer - West

Company: Quantum Metric, Inc.

Location: Washington DC

Posted Aug 26, 2024

Quantum Metric is a company that values diversity, inclusivity, and employee empowerment. They offer a range of benefits, including flexible work environments, professional development opportunities, and a collaborative culture. The company is passionate about building strong relationships with its customers and is committed to helping them achieve their goals.

Enterprise Account Executive- Federal

Company: Mendix

Location: Washington DC

Posted Aug 26, 2024

Mendix is a leading low-code application development platform that enables collaboration between business users and developers to create and deploy better software for the enterprise faster. The company values diversity and inclusivity and is looking for talented candidates to join their team.

Depot Technician

Company: Makpar

Location: Washington DC

Posted Aug 26, 2024

Makpar is hiring a Depot Technician to join their growing team. The role involves storing, shipping, and receiving IT equipment, as well as imaging, installing, and configuring operating systems and software. The ideal candidate should be proficient in English, have basic math skills, and be comfortable with physical activities.

Occupancy Specialist I (Heritage at Old Town)

Company: WinnCompanies

Location: Washington DC

Posted Aug 26, 2024

WinnCompanies is hiring an Occupancy Specialist I for a part-time opportunity at Heritage at Old Town, a 244-unit affordable housing community in Alexandria, VA. The role involves assisting the Property Manager with tenant recertifications, processing paperwork, and ensuring compliance with regulations.

Front Desk Coordinator (Studio Guide) - Coming Summer 2024!

Company: Glowbar

Location: Washington DC

Posted Aug 26, 2024

Glowbar Inc is a skincare company seeking passionate and service-oriented experience associates to join their founding team. The company aims to help people feel confident in their skin and provide a unique facial experience. The job responsibilities include caring for clients, creating a safe space, and providing product knowledge. The company offers a comprehensive benefits package and a variety of generous benefits to support employee growth and wellbeing.

AEM Developer

Company: BLN24

Location: Washington DC

Posted Aug 25, 2024

The job overview describes the responsibilities of an AEM Developer, including developing and maintaining the customer website and Content Management System, optimizing organic search functionalities, and enhancing digital services. The company, BLN24, offers competitive benefits, flexibility, and a diverse work environment.

Public Sector GTM Strategist

Company: AvePoint

Location: Washington DC

Posted Aug 26, 2024

AvePoint, a leading provider of SaaS operations optimization and secure collaboration solutions, is seeking a Public Sector GTM Strategist. The role involves developing and executing strategic marketing initiatives for government agencies, educational institutions, and other public sector organizations. Key responsibilities include driving go-to-market strategy, campaign development, stakeholder engagement, and content creation. The ideal candidate should have 5+ years of US Public Sector marketing experience, preferably in a $100M+ technology organization, and a deep understanding of the public sector landscape. AvePoint values diversity and inclusion, fostering an environment where employees can bring their whole selves to work.

Senior Administrative Assistant

Company: The Aerospace Corporation

Location: Washington DC

Posted Aug 26, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace and is seeking a driven and confident Senior Administrative Assistant.

Classified Site Reliability Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Aug 26, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace, and offers a competitive compensation package and benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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