Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Head of Global Partnerships

Company: 3E

Location: Washington DC

Posted Aug 25, 2024

3E is a mission-driven company that provides data analytics and software solutions for workplace and chemical safety, product stewardship, supply chain management, and sustainability. They are looking for an experienced Head of Global Partnerships to join their team and drive strategic partnerships with leading organizations globally.

Head of Rooms

Company: Ennismore

Location: Washington DC

Posted Aug 25, 2024

The Hoxton is opening a new hotel in Vienna, Austria, offering a unique experience with vibrant public spaces, a rooftop restaurant, and a basement bar. The hotel is looking for an experienced manager to lead the Front Office, Maintenance, and Housekeeping teams.

Technical Project Manager

Company: Insomniac Design

Location: Washington DC

Posted Aug 25, 2024

Insomniac Design is a global digital agency that specializes in human-centered design and digital transformation. They are looking for a Technical Project Manager to oversee the technical aspects of project delivery, working closely with cross-functional teams to manage project requirements and scope.

Head of Public Affairs, US and the Americas

Company: Booking Holdings Inc.

Location: Washington DC

Posted Aug 25, 2024

The job posting is for a Head of Public Affairs role at Booking Holdings, responsible for leading the company's Public Affairs program in the US and the Americas. The role involves defining and implementing the PA strategy, engaging with political and regulatory audiences, and facilitating high-level meetings with key stakeholders.

Sr. Financial Analyst of Business Units

Company: Alarm.com

Location: Washington DC

Posted Aug 25, 2024

Alarmcom is seeking a Sr Financial Analyst to join their Business Unit FPampA team. The role will involve financial planning, reporting, and analysis, as well as working closely with senior executives and other members of the senior management team.

SharePoint Project Manager, Sr. (Remote | Federal)

Company: Rackner

Location: Washington DC

Posted Aug 25, 2024

Rackner is seeking a Senior Project Manager to oversee day-to-day activities and objectives. The role involves managing federal IT contracts, SharePoint development, and customer support. The company offers competitive benefits, including 401K matching, PTO, and health insurance.

Senior Cyber Threat Intelligence Team Lead

Company: AnaVation LLC

Location: Washington DC

Posted Aug 25, 2024

AnaVation is looking for a talented Cyber Threat Intelligence Team Lead to join their team and support their mission critical customer in Reston VA. The position requires a strong background in cyber security operations, intelligence analysis, and team leadership.

Video Engineer (SME)

Company: BAE Systems

Location: Washington DC

Posted Aug 25, 2024

The job description is for a Video Engineer position at BAE Systems, a leading defense and aerospace company. The role requires a strong technical background in audio/video technologies, multimedia systems, and networking principles. The ideal candidate will have a minimum of 16 years of experience and a Bachelor's degree. The job offers a competitive salary range, employee benefits, and opportunities for professional growth and development.

Technical Writer & Editor - III - TW03

Company: Solutions³ LLC

Location: Washington DC

Posted Aug 25, 2024

The job posting is seeking a Cyber Security Technical Writer to support the critical customer mission of the DHSs Hunt and Incident Response Team. The writer will develop and review technical communications deliverables, including engineering documentation, operational procedures, and plans.

Commercial Application Scientist

Company: LGC

Location: Washington DC

Posted Aug 25, 2024

The company, LGC, develops and manufactures diagnostic quality solutions and component materials. They partner with IVD assay developers and pharmaceutical CRO and academic institutions. The Commercial Application Scientist role is a versatile position that supports the company's revenue and margin attainment and market development objectives.

Federal Account Manager, USDA

Company: Esri

Location: Washington DC

Posted Aug 25, 2024

Esri is looking for a sales professional to join their USDA account team. The ideal candidate will have experience in enterprise sales, federal government, and geospatial technology. The role involves building relationships, developing location strategies, and delivering results. Esri offers a competitive total rewards package, including health and welfare benefits, 401k, and profit-sharing programs.

Sr. AEM Developer

Company: BLN24

Location: Washington DC

Posted Aug 25, 2024

The job overview describes the responsibilities of a Sr AEM Developer, including developing and maintaining the customer website and Content Management System, optimizing organic search functionalities, and enhancing digital services. The company, BLN24, offers competitive benefits, flexibility, and a diverse work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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