Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Administrative Coordinator

Company: Intelsat

Location: Washington DC

Posted Aug 24, 2024

The job posting is for an Administrative Coordinator role at Intelsat, which involves providing quality support to various departments, managing calendars, and coordinating meetings. The role requires strong MS Office Suite skills, active listening, and effective communication. The company offers a hybrid work environment, development opportunities, and a range of benefits and perks.

Senior Splunk Client Executive, West

Company: BlueVoyant

Location: Washington DC

Posted Aug 24, 2024

BlueVoyant is seeking an experienced regional sales leader to focus on new customer acquisition and growth in the assigned territory. The ideal candidate will have a strong track record in enterprise sales, cybersecurity sales experience, and the ability to understand partner and negotiate with CISOs and SecOps leaders.

Solutions Architect, Public Sector

Company: Synack

Location: Washington DC

Posted Aug 24, 2024

The job posting is for a Solutions Architect responsible for Public Sector presales support and industry thought leadership. The ideal candidate is innovative, energetic, and creative, with a strong background in security testing and a passion for making the world more secure.

Sr. Manager, Productivity Engineering, (M365, Sharepoint, Exchange) - REMOTE

Company: GEICO

Location: Washington DC

Posted Aug 24, 2024

The job description is for a Senior Manager M365 Sharepoint Exchange who will lead engineering teams to innovate and build new solutions, optimize performance, and unlock new capabilities. The ideal candidate has deep technical expertise and experience in people leadership, project management, and vendor relationships.

Network Administrator

Company: Leidos

Location: Washington DC

Posted Aug 24, 2024

The Department of Homeland Security is looking for a Network Administrator to provide ongoing support for their classified IT infrastructure. The ideal candidate will have experience with Cisco and Juniper networking and strong written and verbal communication skills.

DFM Project Engineer

Company: Xometry

Location: Washington DC

Posted Aug 24, 2024

Xometry is a company that powers industries by connecting people with big ideas to manufacturers. They are looking for a DFM Project Engineer to work with customers across various industries, develop and implement sourcing strategies, and troubleshoot order execution. The ideal candidate should have a Bachelor's degree in Manufacturing Engineering, 5+ years of experience in engineering and manufacturing, and knowledge of GDampT and inspectionQA practices.

Schedule Analyst

Company: The Aerospace Corporation

Location: Washington DC

Posted Aug 24, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace and offers a competitive compensation package.

Platform Engineer

Company: Capital One

Location: Washington DC

Posted Aug 24, 2024

Capital One is seeking Platform Engineers to join their team. The role involves working with product owners, improving software engineering practices, and leading the development of technical solutions. The company offers a comprehensive set of benefits and promotes diversity and inclusion.

Lead Product Manager, Artificial Intelligence

Company: Rapid7

Location: Washington DC

Posted Aug 24, 2024

Rapid7 is seeking an experienced AI-focused product manager to lead the development of large-scale enterprise-grade solutions. The role requires a strong understanding of AI, ML, and data science, as well as experience in product management and cybersecurity.

Scheduling Specialist

Company: Association for Talent Development (ATD)

Location: Washington DC

Posted Aug 25, 2024

The job description is for a Scheduling Specialist at the Association for Talent Development (ATD). The role involves scheduling and coordinating activities for open enrollment global and enterprise training courses. The job requires attention to detail, organizational skills, and proficiency in Microsoft Office applications. The company offers a range of benefits, including medical and dental benefits, paid time off, and professional development opportunities.

Detection Operations Engineer

Company: Rapid7

Location: Washington DC

Posted Aug 24, 2024

The job posting is for a Detection Operations Engineer at Rapid7, responsible for maintaining and improving the detection library for the MDR service. The team uses threat intelligence, research, and collaboration to provide high-fidelity threat detections and alerting. The role requires 3+ years of experience in SOC analysis, incident response, or detection engineering, and skills in threat actor tactics, forensic analysis, and collaboration.

IT Security Manager

Company: IntelliDyne, LLC

Location: Washington DC

Posted Aug 24, 2024

The job posting is for an IT Security Manager position at IntelliDyne LLC, a company that empowers government organizations through quality services and innovative IT solutions. The job requires a minimum of 10 years of IT experience, with at least 5 years in an information security role, and at least 3 years of management experience. The job involves managing a team of security personnel, advising senior leadership, and overseeing cybersecurity procedures and best practices.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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