Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior Associate Data Engineer (Public Sector)

Company: Epsilon

Location: Washington DC

Posted Aug 24, 2024

Publicis Sapient is seeking a Senior Associate Data Engineer with 7+ years of experience in Python, Snowflake, and ELT tools. The ideal candidate will design, construct, and maintain highly scalable data management systems, work closely with IT architects, data analysts, and business stakeholders, and develop and implement data standards, procedures, and guidelines.

Client Acquisition Specialist

Company: Platomics

Location: Washington DC

Posted Aug 24, 2024

Platomics is a company that aims to improve healthcare by providing innovative solutions for medical laboratories. They are looking for a Client Acquisition Specialist to join their team and contribute to their mission.

Target Development Analyst with Eurasia Specialty

Company: Avint

Location: Washington DC

Posted Aug 24, 2024

Avint is seeking a motivated career and customer-oriented Target Development Analyst to join their team. The job involves conducting research and analysis, building subject matter expertise, and developing objective analytic assessments. The company offers competitive salaries, full health, and generous PTO, and encourages professional development.

Sales Development Representative, East

Company: Okta

Location: Washington DC

Posted Aug 24, 2024

Okta is looking for Sales Development Representatives (SDRs) to research accounts and contact prospects using phone and email outreach to set meetings that generate pipeline for their sales organization. The ideal candidate will possess strong organizational skills, attention to detail, and communication skills.

Sales Account Manager

Company: Grainger

Location: Washington DC

Posted Aug 24, 2024

Grainger is a leading industrial distributor looking for passionate people to join their team. They offer a welcoming workplace, competitive rewards and benefits, and a commitment to equal employment opportunity.

Salesforce Architect - Hybrid

Company: OneGlobe LLC

Location: Washington DC

Posted Aug 24, 2024

OneGlobe LLC is seeking a talented Salesforce Architect to work in a hybrid model with their client located in NW Washington DC. The job involves developing CRM solutions, collaborating with product owners, and providing technical input. The company offers a competitive benefits package and a diverse workforce.

Customer Success Communications Manager

Company: Agilent Technologies

Location: Washington DC

Posted Aug 24, 2024

The job description is for a Customer Success Communications Manager who will focus on engaging customers through digital strategy, drafting thoughtful communication, and driving adoption. The role requires excellent written and verbal communication skills, customer relationship management, and organizational skills.

Marketing Manager

Company: TruPlace

Location: Washington DC

Posted Aug 24, 2024

TruPlace is seeking a Marketing Manager to develop and execute marketing initiatives, utilizing HubSpot CRM and managing digital campaigns. The ideal candidate has a strong understanding of email and social media marketing, and a proven experience with HubSpot CRM.

HR Generalist

Company: Amentum

Location: Washington DC

Posted Aug 24, 2024

The job posting is for a HR Generalist position at Amentum, seeking a qualified candidate to support the Diplomacy and International Development Business Line. The role involves providing HR generalist support, developing staffing plans, preparing affirmative action and EEO reports, and designing training programs.

Customer Support Specialist

Company: Xometry

Location: Washington DC

Posted Aug 24, 2024

Xometry is hiring a Customer Support Specialist to work with customers across various industries, providing top-tier service and resolving issues and inquiries. The role requires strong communication, organizational, and customer service skills, as well as adaptability and a willingness to learn.

Customer Success Engineer - West Coast

Company: Qumulo

Location: Washington DC

Posted Aug 24, 2024

Qumulo is looking for Customer Success Engineers to work with customers to answer technical questions or resolve complex issues in cloud environments. The role involves supporting both cloud and on-premises solutions, adapting to customer needs, and requires strong problem-solving skills, excellent communication skills, and experience with cloud technologies.

Assistant Community Manager - Affordable

Company: Fairfield Residential

Location: Washington DC

Posted Aug 24, 2024

Fairfield is a leader in the multifamily housing industry, offering a rewarding career with personal growth and a partnership for the long term. The company is proud to employ over 1400 associates who are dedicated to serving customers at their apartment communities. The Assistant Community Manager role is a busy and exciting job that requires superior leasing and marketing experience, and offers a competitive salary and benefits package.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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