Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Application Analyst

Company: BridgePhase

Location: Washington DC

Posted Aug 18, 2024

BridgePhase is a software engineering company that provides cutting-edge software solutions to Federal Government organizations. They are currently hiring an Application Analyst to support a federal client in Northern Virginia. The company values integrity, honesty, and respect, and offers competitive benefits and opportunities for professional development.

Community Manager III

Company: Carr Workplaces

Location: Washington DC

Posted Aug 18, 2024

Carr Workplaces is a company that provides office spaces and services to help businesses thrive. They value their employees and offer a range of benefits and opportunities for growth. The company is looking for a Community Manager III to enhance the client experience and provide operational support.

Finance Manager

Company: Bare International

Location: Washington DC

Posted Aug 18, 2024

The job description is for a US Finance Manager position at BARE International, a global customer experience and market research company. The role involves administering finance and accounts activities, preparing financial statements, and managing office cash flow. The company values diversity, integrity, and honesty, and the ideal candidate should have a strong aptitude for learning new software and database principles.

Senior Software Engineer - CTJ - Poly

Company: Microsoft

Location: Washington DC

Posted Aug 18, 2024

The text describes Microsoft's mission to empower every person and organization, and the company's efforts to create a safer and more secure digital world. It also highlights the importance of security and the need for a growth mindset. The text also mentions the company's values of respect, integrity, and accountability, and its commitment to creating a culture of inclusion.

Intelligence Analyst, IA-2

Company: BAE Systems

Location: Washington DC

Posted Aug 18, 2024

BAE Systems is seeking junior Intelligence professionals to work at their government customer site in Vienna, VA. The job requires a Bachelors Degree and a minimum of two years of relevant experience. The company offers a competitive salary range, full-time benefits, and a recognition program.

Azure Data Engineer

Company: Infosys

Location: Washington DC

Posted Aug 18, 2024

Infosys is seeking an Azure Data Engineer to work on a Data Engineering program. The role requires experience in designing and implementing data pipelines on Azure, as well as troubleshooting performance issues. The company offers competitive pay and benefits, including medical, dental, and vision insurance, and is an equal opportunity employer.

Jr. Refugee Operations Analyst

Company: Devis

Location: Washington DC

Posted Aug 18, 2024

DEVIS provides exceptional DevSecOps integration and consulting services to federal, state, and local governments. The company's primary mission is to serve clients by solutioning with stakeholder teams to ensure customer goals are met. The Junior Refugee Operations Analyst role involves data entry, research, and communication with stakeholders to support refugee processing.

Account Executive - Intel

Company: Appian Corporation

Location: Washington DC

Posted Aug 18, 2024

Appian is a software company that automates business processes, and they are looking for a salesperson to join their team. The company values respect, work, impact, ambition, and constructive dissent, and they are passionate about driving digital transformation for the mission. The role requires experience in navigating complex sales cycles, strong presentation skills, and a trusted advisor role.

Regional Assistant Manager

Company: Menkiti Group

Location: Washington DC

Posted Aug 18, 2024

Keller Williams Capital Properties is a fast-growing real estate company looking for a team leader to help recruit new talent, develop training programs, and provide customer service. The company has a strong track record of growth and has been recognized as one of the top workplaces.

Operations Consultant I

Company: Privia Health

Location: Washington DC

Posted Aug 18, 2024

The job description is for an Operations Consultant I at Privia Health, responsible for managing a portfolio of physician practices, improving operational efficiency, and driving growth. The role requires strong analytical and communication skills, with a focus on customer service and leadership.

System Engineer

Company: Avid Technology Professionals

Location: Washington DC

Posted Aug 18, 2024

The job posting is for an Agile Release Train ART lead responsible for developing advanced cloud-oriented automation and orchestration architectures. The company, Avid Technology Professionals, is seeking a candidate with proven leadership skills and experience in infrastructure as code IAC projects. The job offers a competitive salary, benefits, and opportunities for professional growth.

T-Mobile Sales Representative

Company: Connectivity Source

Location: Washington DC

Posted Aug 18, 2024

Connectivity Source is a dynamic company offering exciting benefits, opportunities for growth, and a fun work environment. As a Retail Sales Representative, you will be the face of the company, generating sales and delivering exceptional customer experiences.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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