Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Salesforce Architect

Company: ICF

Location: Washington DC

Posted Jul 15, 2024

Our team is seeking a Salesforce Architect to join a Salesforce Center of Excellence as a senior technical advisor, platform technical lead, and deployment specialist. The candidate will provide assistance in establishing new platform services, technology standards, security standards, and change management process for large federal agencies.

Market Research Specialist

Company: Department of the Treasury - U.S. Mint

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

The US Mint is seeking a Market Research Specialist to complete complex work, including market research planning, overseeing contractors, and managing the customer satisfaction measurement program. The position requires a one-year probationary period, background investigation, and public trust background investigation.

General Counsel

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

OIG is responsible for preventing and detecting fraud, waste, abuse, and violations of law and for promoting economy, efficiency, and effectiveness of USAID programs. The position requires a lawyer with extensive legal experience, knowledge of federal law and regulations, and strong skills in litigation, negotiation, and dispute resolution.

Deputy Tax Legislative Counsel

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

Deputy Tax Legislative Counsel position in the Office of the Tax Legislative Counsel, requiring experience in managerial capacity, technical qualifications, and Executive Core Qualifications, with a focus on leading change, leading people, results-driven, business acumen, and building coalitions.

IT Project Manager Systems Engineer

Company: SAIC

Location: Washington DC

Posted Jul 15, 2024

SAIC seeks a Project Manager with IT background to assist with cost, schedule, and performance activities for data center facilities. Must have 14+ years of experience, a STEM degree, and certifications like PMP, Agile, and ITIL. Requires Top Secret Sensitive Compartmented Information clearance with polygraph.

Executive Officer

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

The Civil Rights Division is seeking an experienced leader to serve as the Division's Executive Officer. The position requires creativity, thoughtfulness, and tenacity to lead the Administrative Management Section's delivery of superior mission support services, guidance, and advice.

Deputy Assistant Administrator for Program Operations

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

This Senior Executive Service SES position is in the Office of Environmental Justice and External Civil Rights, requiring a US citizen, 1 year of specialized experience, and Executive Core Qualifications and Technical Qualifications.

Senior Implementation Specialist - US Based Remote Opportunity

Company: Common App

Location: Washington DC

Posted Jul 15, 2024

Common App is seeking a Senior Implementation Specialist to support the onboarding efforts for new member colleges and universities. The ideal candidate will have a bachelor's degree, 35 years of experience in customer service, account management, or product implementation, and excellent communication and organizational skills.

Information Technology Management (CUSTSPT)

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

The US Department of State is seeking a GS12 IT specialist to provide customer support services and negotiate international economic agreements. The ideal candidate will have IT-related experience, a Top Secret security clearance, and the ability to troubleshoot complex IT issues.

Cyber Hunt SME

Company: Agile Defense, Inc.

Location: Washington DC

Posted Jul 15, 2024

Agile Defense is seeking Cyber Hunt SMEs to support an Agency-level SOC at DHS. The ideal candidate will have a solid understanding of cyber threats and information security, with experience in computer network defense operations, incident handling, and malware analysis. The role requires strong analytical and technical skills, as well as excellent written and verbal communication skills.

Associate Director, Appellate Review Programs

Company: Other Agencies and Independent Organizations - Equal Employment Opportunity Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

The Associate Director of Appellate Review Programs ARP manages the EEOCs national federal sector appeals program. The position requires a professional law degree JD or LLB, active Bar membership, and experience in managing a comprehensive business program in a complex organization.

Deputy Architect

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

The Architect of the Capitol (AOC) is seeking a staff member to work on the preservation and maintenance of the historic buildings, monuments, art, and inspirational gardens on the Capitol campus. The position requires a background investigation, drug screening, and filing of a Financial Disclosure Report. The ideal candidate will have a degree in architecture, engineering, urban planning, business administration, or a related field, and experience in facilities management, strategic direction, and human capital management.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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