Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Supervisory IT Cybersecurity Specialist

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

Supervisory IT Cybersecurity Specialist position at the Department of Justice, requiring direction and oversight of the Policy Audit Compliance and Continuity Program, with qualifications including attention to detail, customer service, oral communication, problem solving, and specialized experience in developing policy and reviewing audits.

Supply Chain Operations Analyst

Company: General Dynamics Information Technology

Location: Washington DC

Posted Jul 15, 2024

The GDIT Supply Chain Management SCM organization is seeking a Supply Chain Operations Analyst to join a fast-paced team-oriented environment. The successful candidate will support multiple responsibilities simultaneously, including creating processes and methods to gather supply chain data, analyzing data to identify errors, and recommending improvements to boost performance and reduce costs.

Deputy Director for Program Administration

Company: Department of Labor - Office of Workers' Compensation Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

The US Department of Labor is seeking a Senior Executive Service (SES) candidate to fill a position in the Office of Workers Compensation Programs. The position requires a US citizen, mandatory technical qualifications, and executive core qualifications. The candidate must have experience at a major management level, equivalent to the GS15 level, and must write a narrative detailing accomplishments that satisfy each of the ECQs and MTQs.

IT Specialist (INET)

Company: Other Agencies and Independent Organizations - Federal Retirement Thrift Investment Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

The Federal Retirement Thrift Investment Board is seeking an IT Specialist with experience in website management, administration, and development to work in the same geographical location with the same qualifications and specialized experience.

Associate Deputy General Counsel

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

The Associate Deputy General Counsel provides executive leadership on complex crossdisciplinary issues of central importance to implementing the Departments strategic goals particularly those issues requiring immediate attention and swift resolution to avoid or minimize risk to the Departments missions or the missions of its component offices.

Associate Chief Counsel (Partnerships, S Corporations, Trusts and Estates)

Company: Department of the Treasury - Internal Revenue Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

The Office of Chief Counsel IRS is seeking enthusiastic individuals to serve taxpayers fairly and with integrity by providing correct and impartial interpretation of the internal revenue laws and the highest quality legal advice and representation for the IRS.

Assistant Administrator for Field Leadership

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

This Senior Executive Service position is located in the Department of Homeland Security DHS Federal Emergency Management Agency FEMA Office of Response and Recovery ORR Field Leadership FL located in Washington DC. The incumbent serves as the Assistant Administrator for Field Leadership and is responsible for managing, directing, and ensuring the operational readiness of FEMAs Field Leadership Programs.

Robotics Software Engineer, Intelligence Systems

Company: Anduril

Location: Washington DC

Posted Jul 15, 2024

Anduril Industries is a defense technology company that develops and integrates software into aerial, ground, and maritime robotic systems. The company is looking for software engineers and roboticists to work on its robotics stack, which includes computer vision, motion planning, SLAM, controls, estimation, and secure communications. The team is responsible for taking products from concept to operational systems and works closely with internal and external teams to solve complex problems.

Director, Office of Technical Assistance

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

The Build America Bureau is responsible for supporting transportation infrastructure development projects in the United States, streamlining credit opportunities and grants, and providing technical assistance and encouraging innovative best practices.

Operations Assistant NF-02

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Jul 15, 2024

This position is located at Joint Base Lewis-McChord Texas Roadhouse Restaurant. The job requires a minimum of 6 months experience in a fast-paced food and beverage establishment, good interpersonal communication and customer service skills, and a food handlers certificate. The position also requires the ability to lift and carry objects weighing up to 20 pounds and availability for duty during days, nights, weekdays, weekends, and some holidays.

SUPERINTENDENT, ELECTRONICS SCIENCE AND TECHNOLOGY DIVISION

Company: Department of the Navy - Office of Naval Research

Location: Naval Research Laboratory, Washington, District of Columbia Naval Research Laboratory, Washington, District of Columbia

Posted Jul 15, 2024

You will serve as the Superintendent of the Electronics Science and Technology Division at the Naval Research Laboratory in Washington DC. The position requires a US citizen, a degree in engineering or a related field, and experience in electronics science and technology. The job involves leading change, leading people, being results-driven, having business acumen, and building coalitions. The position is considered key/emergency essential and requires immediate and continuing support to ensure the success of combat operations or the availability of combat-essential systems.

Director, Small and Disadvantaged Business Utilization

Company: Other Agencies and Independent Organizations - Office of Personnel Management

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

The Director Small and Disadvantaged Business Utilization SDBU promotes opportunities for small minority disadvantaged and women-owned businesses to participate in all Office of Personnel Management OPM procurement and related activities.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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