Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Sales and Account Management - Household appliances (f/m/x) - remote

Company: refurbed

Location: Washington DC

Posted Jul 15, 2024

Refurbed is seeking a Senior Sales and Account Manager to help scale the household appliances category. The ideal candidate has strong sales and negotiation skills, excellent communication and stakeholder management, and a proven track record of success. The role involves working with top-tier brands, creating and maintaining a strong leads pipeline, and establishing long-term partnerships to grow the category and reduce CO2 emissions.

Program Manager - SME

Company: Cherokee Nation Businesses

Location: Washington DC

Posted Jul 15, 2024

The Program Manager Subject Matter Expert (SME) role is a pivotal position within an organization, responsible for integrating IT solutions into healthcare operations, ensuring optimal patient care, stakeholder buy-in, and workflow efficiency within the military healthcare system.

Chargeback Manager, HAP Tech

Company: Berkeley Research Group

Location: Washington DC

Posted Jul 15, 2024

The Chargeback Manager position at Berkeley Research Group LLC's HAP Tech is responsible for overseeing and managing a team of Chargeback Analysts, providing effective leadership, and ensuring accurate and timely chargeback management processes. The role involves strategic planning, team coordination, and ensuring compliance with SLA and regulatory standards.

Technical Support Representative

Company: Brivo

Location: Washington DC

Posted Jul 15, 2024

The Technical Support Representative interacts with Brivo's customers to handle Tier II issues and provide technical support in areas such as installations, maintenance, account, and application and third-party products support.

Associate Sales Executive

Company: Buckman

Location: Washington DC

Posted Jul 15, 2024

Sales executive to support Packaging Corporation of America in Wallula, WA, focused on growing sales, retaining current business, and providing value to customers.

Sr. Scientist/Engineer

Company: Leidos

Location: Washington DC

Posted Jul 15, 2024

Leidos Health and Civil Sector is seeking a Sr ScientistEngineer to support a Healthcare program. The ideal candidate will have a PhD and 2+ years of experience or MD degree and 6+ years, with experience in biomedical engineering, immunology, oncology, chemistry, pharmacology, biomedical physics, or related fields. The candidate will support the development and management of new and existing programs, conduct scientific evaluations, and provide advice to the Program Manager.

Linux Systems Engineer (Expert)

Company: BAE Systems

Location: Washington DC

Posted Jul 15, 2024

BAE Systems is seeking a Senior Linux Systems Engineer with 11+ years of experience to join their technology-based program supporting a key government customer. The role involves performing systems engineering and software development in large enterprise server environments, providing technical guidance, and supporting the customer in the development and maintenance of systems baseline.

Sr. Product Owner - Order Orchestration

Company: Ferguson Enterprises

Location: Washington DC

Posted Jul 15, 2024

Ferguson is seeking a Senior Product Owner for Order Orchestration to join their IT Supply Chain Solutions team. The role involves designing, building, and delivering technology solutions to improve order orchestration, sourcing, and fulfillment capabilities. The ideal candidate will have a bachelor's degree, at least 7 years of experience in technical product management, and experience with order orchestration and management solutions.

Sr Accountant

Company: ePlus

Location: Washington DC

Posted Jul 15, 2024

Senior Accountant position in Technology Accounting Department, responsible for general ledger journal entries, reconciliations, and analysis, with a focus on product revenue and cost, vendor rebates, and customer fees. Requires 45 years of experience in GL Accounting, CPA certification preferred, and advanced knowledge of Microsoft Excel.

Data Scientist

Company: BigBear.ai

Location: Washington DC

Posted Jul 15, 2024

BigBearai seeks a Data Scientist to enhance data pipeline capabilities, engaging in comprehensive analytic support, environment setup, and model development. Requirements include Top Secret clearance, Bachelor's degree in Computer Science or related field, 4+ years of experience, proficiency in Python, and AWS Certified Developer Associate certification.

Manager, Cyber Product Owner (Detection and Mitigation Solutions)

Company: Capital One

Location: Washington DC

Posted Jul 15, 2024

Capital One is seeking a Product Owner to deliver game-changing cybersecurity solutions based on threat data and design thinking. The ideal candidate will have a strong technical background in cybersecurity and systems engineering, and experience in product management, with a focus on cybersecurity and customer research.

IT Support Associate - Digital Workplace (On-Site)

Company: Fannie Mae

Location: Washington DC

Posted Jul 15, 2024

Fannie Mae is seeking an End User Services Technology Services Associate to monitor and respond to customer support requests, identify and document errors in products, and support the team in troubleshooting and developing solutions to product errors. The ideal candidate will have 2+ years of experience in enterprise technical support, a strong understanding of software, hardware, and networking, and excellent interpersonal and communication skills.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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