Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Representative, Client Svc I- Mail/Print

Company: Canon USA

Location: Washington DC

Posted Jul 15, 2024

The role is responsible for providing customer service, prompt delivery of onsite work assignments, and ensuring customer satisfaction. The job requires strong communication and customer service skills, ability to multitask, and work with minimal supervision. The role may involve copy and print production, copier maintenance, mail and courier services, and other administrative tasks.

IT Specialist

Company: AIS (Applied Information Sciences)

Location: Washington DC

Posted Jul 15, 2024

Applied Information Sciences is seeking an IT Specialist to provide technical support to internal users in a cloud-based environment, troubleshooting technical issues, and ensuring timely resolution. The ideal candidate has a strong foundation in IT, excellent customer service skills, and experience with cloud technologies.

Customer Support Associate

Company: Rocket Money

Location: Washington DC

Posted Jul 15, 2024

Rocket Money is hiring a full-time Customer Experience Associate to provide excellent customer service, answer questions, and solve issues. The ideal candidate has experience in personal finance, great communication skills, and is proactive in problem-solving.

Senior Front-End Engineer - Exchange and Marketplace

Company: GEICO

Location: Washington DC

Posted Jul 15, 2024

GEICO is seeking a Senior FrontEnd Engineer to design and deliver a centralized and secure data exchange platform, utilizing technologies such as JavaScript, Flutter, ReactJS, Java, Linux, Microservices, Containers, and Kubernetes. The ideal candidate has deep technical knowledge in FrontEnd systems and a proven background in designing and implementing frontend UIs.

Chief, Policy and Strategy Section

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

The Civil Rights Division is seeking an experienced attorney to serve as the Chief of the Policy and Strategy Section, supporting and coordinating the Division's broad policy work by developing and analyzing legislative, regulatory, and policy proposals.

Information Technology Program Manager (App Software /Info Security- Direct Hire Authority)

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

This position is assigned to the Service Integration and Innovation SII Division Office of Consular Systems and Technology CST Bureau of Consular Affairs CACSTSII. The incumbent will be responsible for crosscutting IT initiatives aimed at standardizing and improving CST operations.

VDOT - System Analyst 3

Company: vTech Solution, Inc.

Location: Washington DC

Posted Jul 15, 2024

The Client is seeking a Systems Administrator to maintain the health of the Ivanti Endpoint Manager environment, support software packaging and distribution, and provide tier 3 level software support. The role involves monitoring and maintaining system health, packaging software, troubleshooting problems, and providing recommendations for systems and process improvements.

Contract Administrator

Company: Department of Defense - Defense Contract Management Agency

Location: Tukwila, Washington Tukwila, Washington

Posted Jul 15, 2024

The job announcement is for a Contract Administrator position in the US government. The job requires a US citizen, security clearance, and a bachelor's degree or equivalent experience. The job involves assisting with contract administration, negotiating contracts, and providing financial reports. The job also requires DoD Acquisition Contracting Foundational certification and 80 hours of Continuous Learning Points every 2 years.

Manager Systems Engineer -McLean

Company: Intelsat

Location: Washington DC

Posted Jul 15, 2024

Join Intelsat's IT infrastructure team to implement new technologies, manage technology roadmaps, and work on network and security infrastructure. Requirements include a Bachelor's degree in Computer Science or Systems Engineering, 10+ years of IT experience, and 5 years of people management experience. Experience with Cisco, Juniper, and Palo Alto platforms, as well as knowledge of network and security architecture, protocols, and compliance requirements is necessary.

Program Manager

Company: QinetiQ US

Location: Washington DC

Posted Jul 15, 2024

QinetiQ US is seeking an experienced Program Manager to support mission work at the US Department of Homeland Security. The selected candidate will oversee program and project management, provide technical and cost proposal support, and manage subcontractors to achieve a common goal.

Public Utilities Specialist (Contracts)

Company: Department of Energy - Bonneville Power Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Jul 15, 2024

This position is located with Bonneville Power Administration BPA in the Transmission Account Services TSES organization of Transmission Sales TSE Transmission Marketing and Sales TS Transmission Services. A successful candidate will be responsible for Transmission contract administration, including contract development and finalization, contract quality review, analysis, and resolving customer issues.

IT Project Manager

Company: Legislative Branch - Government Accountability Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

This position is for an IT Project Manager at the Government Accountability Office, responsible for leading continuous application enhancements, implementing business processes, and managing stakeholder satisfaction.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages