Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

HUMAN RESOURCES ASSISTANT (OA)

Company: Department of the Navy - U.S. Pacific Fleet

Location: Bremerton, Washington Bremerton, Washington

Posted Jul 15, 2024

Public notice flyer for anticipated vacancies in the Department of the Navy, requiring US citizenship, suitability for federal employment, and participation in direct deposit pay program. The position involves assisting LER Specialists, drafting written correspondence, and performing data entry tasks.

Ops Manager Hauling

Company: Republic Services

Location: Washington DC

Posted Jul 15, 2024

Republic Services Inc is a leader in the environmental services industry, providing customers with recycling, waste, and field services. The company has a strong commitment to sustainability, with a focus on circularity and decarbonization. With a team of 41,000 employees, Republic Services serves 13 million customers across North America, and has a revenue of $149 billion and adjusted EBITDA of $44 billion in 2023.

Vehicle Systems Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Jul 15, 2024

The Aerospace Corporation is seeking an Engineering Specialist to provide vehicle systems engineering support for customer programs, with a focus on Intelligence Community customers. The role requires a strong knowledge of spacecraft subsystems and system engineering, with 6 years of experience in leading and working on multidisciplinary engineering teams.

Administrative Specialist

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

The Office of the Clerk US Court of Appeals for the DC Circuit is seeking an Administrative Specialist to perform administrative, technical, and professional work related to financial, personnel, and procurement activities.

Guest Services Representative

Company: Department of the Air Force - Air Mobility Command

Location: Fairchild AFB, Washington Fairchild AFB, Washington

Posted Jul 15, 2024

This position is for a flexible intermittent clerk at the 92 Force Support Squadron Fairchild Inn Fairchild AFB WA. The incumbent will receive and confirm room reservations, register and assign rooms to guests, and issue room keys. The position requires a background investigation, variable schedule, and meeting state and legal age requirements for sale of alcoholic beverages.

IT Specialist (Infosec)- P

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

Summary: DOTOST will use Direct Hire Authority to fill Information Technology IT Specialist Information Security INFOSEC positions. This vacancy is a repository of applications. Applicants may be periodically referred to Selecting Officials both during the open period and for up to 90 days after the closing date of the vacancy.

Recreation Assistant (Lifeguard) NF-02

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Jul 15, 2024

The JBLM MWR Sports Fitness and Aquatics Program is hiring multiple lifeguards with customer service experience, requiring certifications in CPR, First Aid, and lifeguarding, with a one-year probationary period and potential background checks.

Personnel Security Officer

Company: Legislative Branch - Senate

Location: Washington DC

Posted Jul 15, 2024

The Secretary of the Senate's Senate Security Office is seeking a Personnel Security Officer. The job requires a High School Diploma or GED, 2-5 years of experience handling personnel security information, and a Top Secret security clearance.

IT Specialist (Infosec)- P

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

Summary: DOTOST will use Direct Hire Authority to fill Information Technology IT Specialist Information Security INFOSEC positions. This vacancy is a repository of applications, and applicants may be referred to Selecting Officials during the open period and for up to 90 days after the closing date.

Information Technology Specialist (INFO SEC/ NETWORK/ APPSW)

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

This serves as a public notice for the use of the Direct Hire Authority in accordance with 5 USC 3327 and 3330 and 5 CFR 330. Positions are to be filled under the OPM GovernmentWide Direct Hire Authority for Information Technology Specialist Information Security Positions for grades GS 0915.

Food Inspector (Slaughter)

Company: Department of Agriculture - Food Safety and Inspection Service

Location: Toppenish, Washington Toppenish, Washington

Posted Jul 15, 2024

Summary: $5000 Sign on Bonus, Creditable Service for Annual Leave Accrual, Public Service Loan Forgiveness Program, Accelerated Promotion Program, and Referral Bonus Awards available. Shifts and species will vary based on assignment. Requirements: US Citizenship, successful completion of pre-employment medical examination, satisfactory adjudication of background investigation and/or fingerprint check, etc.

Aegis Combat Systems Program Analyst

Company: ManTech

Location: Washington DC

Posted Jul 15, 2024

ManTech International is seeking a Program Analyst to join their team in the Navy Yard, Washington DC. The role involves assisting the Program Executive Office Integrated Warfare Systems (PEO IWS) in developing briefs for senior naval leadership on Aegis combat system fleet readiness issues. The ideal candidate will have a bachelor's degree and 5 years of Navy fleet experience in an Aegis Combat Systems role, or 10 years of US Navy Fleet AEGIS System experience in lieu of degree. The position offers a competitive salary range of $93,300 to $155,200 and a range of benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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