Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Cook NA-06

Company: Department of the Army - Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Jul 15, 2024

This position is for a customer service professional at Texas Roadhouse Restaurant, located at the Eagles Pride Golf Course on JBLM. The job requires 6 months of work experience, skill in working with professional kitchen appliances, and ability to communicate in English. Applicants must attend the JBLM NAF HR Office Job Fair on June 4, 2024, to receive first consideration.

Accountant

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

Accountants use their skills in challenging and rewarding areas such as financial statement compilation and analysis, general ledger review and analysis, and payroll and tax accounting.

Open Source Collection Specialist

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jul 15, 2024

Open Source Collection Specialists manage the systematic collection of publicly available information in a given region to meet customer needs.

Enterprise Systems IT Specialist

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jul 15, 2024

Summary Enterprise System IT Specialists provide Agency mission partners with consultation analysis and problem resolution for technology products applications data and system access and software issues.

Support Integration Officer (Deployed Support Officer)

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

Summary Support Integration Officers provide global operational support, including budget, logistics, and human resources, to resolve tactical issues and create location-specific processes. A 5-year Contract Term Agreement is required in this position.

Case Administrator

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

This position is located in the United States District and Bankruptcy Courts for the District of Columbia Clerks Office Operations Division and reports to the Operations Supervisor. The candidate must possess a minimum of two years of specialized experience, a bachelors degree from an accredited college or university, and have excellent interpersonal, computer, and analytical skills.

IT Specialist (Cybersecurity) - DIRECT HIRE

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

This position is for a cybersecurity professional in the Department of Transportation's Office of the Chief Information Officer, reporting directly to the Associate Chief Information Officer for Cybersecurity and Information Protection and Chief Information Security Officer. The incumbent will be responsible for implementing, managing, and coordinating cybersecurity activities, including network monitoring and intrusion detection, and providing independent information technology guidance services to leadership.

Finance Resource Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

Summary Finance Resource Officers provide financial services including financial calculations based on regulations and operational activities analysis of programs and budgets and other job functions.

Technical Services/Research Law Librarian

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jul 15, 2024

The Office of General Counsel is seeking a Research Law Librarian to assist with managing core legal information repositories. The ideal candidate will have at least 2 years of experience as a librarian in a large legal firm, proficiency in Westlaw, LexisNexis, and other legal information platforms, and excellent written and verbal communication skills.

Health Technician

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Jul 15, 2024

Summary: You will serve the VA Puget Sound Health Care System VAPSHCS Seattle Division and operate as a Health Technician with the Patient Escort Service PES a subsection of the Patient Experience Office within the Nurse Executive Office. The Recruitment Incentive for this position has been cancelled. Applicants will be reviewed every other week starting 11/20/2023.

Graphics and Videography Specialist - Engineer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jul 15, 2024

Summary: Graphics and Videography Specialists working in Engineering apply hands-on expertise to design and build tailored solutions to meet Agencywide mission imperatives.

Library Technician

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

The position is located in the Collections Management Division in the Discovery and Preservation Services, responsible for various activities in support of collections inventory control and tracking, and direct public service.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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