Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Director, Government Affairs

Company: MoneyLion

Location: Washington DC

Posted Jul 15, 2024

MoneyLion is a financial technology company that provides a range of financial products and services, including a consumer finance super app, an embedded finance platform for enterprise businesses, and a media arm. The company is seeking a Director of Government Affairs to shape and execute its public policy agenda, build relationships with elected officials and regulators, and develop legislative and regulatory advocacy strategies.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

Summary Contract Auditors provide value asset cost analysis post award audit functions write and prepare exhibits and provide financial audit advisory services

Contracting Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

Contracting Officers streamline the acquisition process, maximize resources, and negotiate and manage complex contracts. Requirements include being physically in the US, registered for Selective Service, a US citizen, and at least 18 years old. Qualifications include strong analytic and critical thinking skills, excellent customer service skills, and ability to multitask.

FPGA and Embedded Systems Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Jul 15, 2024

The Aerospace Corporation is seeking an early-career engineer to join their Digital Electronics and Electromagnetics Department in Chantilly, VA. The successful candidate will work on developing experiments and prototypes in a laboratory environment, supporting customer programs, and using technical abilities to keep ongoing development programs successful.

Human Resources Analyst

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

Human Resources Analysts provide workforce metrics reports and analysis to broaden leadership understanding of the workforce and help inform their decisionmaking.

Program Management Analyst

Company: IntelliBridge

Location: Washington DC

Posted Jul 15, 2024

IntelliBridge is seeking a Program Management Analyst 2 to support a federal client's national security program. The analyst will provide programmatic support to operational requirements and priority programs, requiring a Top Secret clearance and experience in IT requirements management, systems development, and IT business analysis.

Systems Design Engineer

Company: Raymond West

Location: Washington DC

Posted Jul 15, 2024

The Systems Design Engineer at Werres Corporation works with cross-functional teams to provide detailed designs for material handling systems. The role involves understanding customer goals, developing smart solutions, and managing projects to meet time, cost, and budget objectives.

Logistics Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington DC

Posted Jul 15, 2024

Summary Logistics Officers work on accomplished and diverse teams providing logistics and supply chain solutions in support of the Agency's global mission. Requirements include being physically in the US, registered for Selective Service, US citizen, at least 18 years old, willing to move to the Washington DC area, and passing a medical, psychological, and background investigation. Qualifications include excellent interpersonal skills, communication skills, customer engagement, initiative, accountability, flexibility, and critical thinking.

Senior Data Scientist

Company: Rocket Money

Location: Washington DC

Posted Jul 15, 2024

Rocket Money is seeking a Data Scientist to optimize product feedback loops, create customer segmentation and conversion propensity models, and develop personalized product experiences. The ideal candidate has 6+ years of professional experience in data science, excellent communication skills, and experience in customer modeling, time series modeling, natural language processing, and machine learning.

Senior Capital Reporting Engineering Associate (Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jul 15, 2024

Fannie Mae is seeking a Senior Capital Reporting Engineering Associate to validate quarterly regulatory capital reporting, analyze corporate strategic plans, and develop metrics for capital adequacy allocation and optimization strategies. The role requires experience with programming languages such as Python, R, and SQL, as well as skills in data analysis, visualization, and presentation.

Engineer/Facilities Project Manager

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 15, 2024

EngineerFacilities Project Managers provide products and services for Agency customers by developing and coordinating civil electrical and mechanical standards and recapitalization projects.

Commercial Finance Manager - Sales Phase - Americas, East

Company: Fluence

Location: Washington DC

Posted Jul 15, 2024

Fluence Energy Inc is a global market leader in energy storage products and services, providing an ecosystem of offerings to drive the clean energy transition. The company is seeking a Commercial Finance Manager to support business in the Americas East, responsible for all commercial aspects related to customer offers at the sales phase, including driving the process for commercial issues, ensuring compliance with company guidelines, and negotiating contract terms.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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