Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Inside Sales Representative

Company: WESCO International

Location: Washington DC

Posted Jul 14, 2024

As an Inside Sales Representative, you will interact with existing customers to increase sales, upsell orders, and add value to their buying experience. You will focus on proactive selling techniques, collaborate with outside sales, and identify ways for continuous improvement of processes.

Sr. DevOps Analyst (Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jul 14, 2024

Fannie Mae is seeking a Sr Dev Ops Analyst Hybrid role to design, develop, test, and maintain moderately complex hardware technology and processes. The role requires expertise in service management, product development, and testing, as well as skills in communication, database management, and cloud technologies.

Information Technology Program Manager (App Software /Info Security- Direct Hire Authority)

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

This position is assigned to the Service Integration and Innovation SII Division Office of Consular Systems and Technology CST Bureau of Consular Affairs CACSTSII. The incumbent will be responsible for crosscutting IT initiatives aimed at standardizing and improving CST operations.

System Administrator (Tier III)

Company: Harmonia Holdings Group

Location: Washington DC

Posted Jul 14, 2024

Harmonia Holdings Group LLC is seeking a System Administrator Tier III to design, implement, and maintain IT systems and infrastructure. The ideal candidate will have a bachelor's degree in Information Technology or related field, 5+ years of experience in system administration, and a Top Secret clearance with eligibility for Sensitive Compartmented Information (SCI) access.

Contract Administrator

Company: Department of Defense - Defense Contract Management Agency

Location: Tukwila, Washington Tukwila, Washington

Posted Jul 14, 2024

The job announcement is for a Contract Administrator position in the US government. The job requires a US citizen, security clearance, and a bachelor's degree or equivalent experience. The job involves assisting with contract administration, negotiating contracts, and providing financial reports. The job also requires DoD Acquisition Contracting Foundational certification and 80 hours of Continuous Learning Points every 2 years.

Program Manager

Company: Cherokee Nation Businesses

Location: Washington DC

Posted Jul 14, 2024

Lead contracts and teams in support of the client and Cherokee Federals company mission, responsible for the growth and recapture of multiple contracts within a defined portfolio, providing tactical and strategic guidance to teams and project managers.

Senior Exploitation Vulnerability Researcher

Company: Two Six Technologies

Location: Washington DC

Posted Jul 14, 2024

Two Six Technologies is seeking a Senior Vulnerability Researcher to join their Exploitation Sector team. The ideal candidate will have knowledge of nix operating systems, proficiency in modern debuggers and decompilers, and experience with defeating modern migrations. The role involves performing static and dynamic analysis, developing and weaponizing proof of concepts, and collaborating with other disciplines to deliver solutions to customers.

IT Project Manager

Company: Legislative Branch - Government Accountability Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

This position is for an IT Project Manager at the Government Accountability Office, responsible for leading continuous application enhancements, implementing business processes, and managing stakeholder satisfaction.

Regional Sales-Adhesives Mid-West Region

Company: Greif, Inc.

Location: Washington DC

Posted Jul 14, 2024

Greif is hiring a Regional Sales - Adhesives MidWest Region job, requiring a Bachelor's degree and 5+ years of adhesive sales experience. The role involves promoting and selling adhesive products, developing long-term sales plans, and interacting with customers and colleagues. The job offers a competitive salary, excellent benefits, and opportunities for growth.

Success Coach (Central)

Company: Great Minds®

Location: Washington DC

Posted Jul 14, 2024

The Success Coach is a member of the Implementation Services team at Great Minds, a Public Benefit Corporation that creates instructional materials. The role involves providing onsite support, coaching, and professional development to schools implementing Great Minds' curriculum, including Wit amp Wisdom and Eureka Math. The ideal candidate has at least 3 years of teaching or coaching experience, proficiency in Great Minds' instructional design and pedagogy, and strong organizational habits.

Chief, Policy and Strategy Section

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

The Civil Rights Division is seeking an experienced attorney to serve as the Chief of the Policy and Strategy Section, supporting and coordinating the Division's broad policy work by developing and analyzing legislative, regulatory, and policy proposals.

Lab Manager - I - LMG02

Company: Solutions³ LLC

Location: Washington DC

Posted Jul 14, 2024

Solutions3 LLC is seeking a Technical Engagement Network Help Desk Technician to support a US Government customer's mission. The role involves providing technical support for onsite incident response, troubleshooting, and resolving cyberattacks. The ideal candidate should have an active DoD Secret clearance, 1+ years of relevant experience, and proficiency in multiple operating systems.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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