Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

IT Specialist (INET)

Company: Other Agencies and Independent Organizations - Federal Retirement Thrift Investment Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

The Federal Retirement Thrift Investment Board is seeking an IT Specialist with experience in website management, administration, and development to work in the same geographical location.

General Counsel

Company: Other Agencies and Independent Organizations - U.S. Agency for International Development

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

OIG is responsible for preventing and detecting fraud, waste, abuse, and violations of law and for promoting economy, efficiency, and effectiveness of USAID programs. The position requires a lawyer with extensive legal experience, knowledge of federal law and regulations, and strong skills in litigation, negotiation, and dispute resolution.

Associate Director, Appellate Review Programs

Company: Other Agencies and Independent Organizations - Equal Employment Opportunity Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

The Associate Director of Appellate Review Programs ARP manages the EEOCs national federal sector appeals program. The position requires a professional law degree JD or LLB, active Bar membership, and experience in managing a comprehensive business program in a complex organization.

Deputy Assistant Administrator for Program Operations

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

This Senior Executive Service SES position is in the Office of Environmental Justice and External Civil Rights, requiring a US citizen, 1 year of specialized experience, and Executive Core Qualifications and Technical Qualifications.

Executive Officer

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

The Civil Rights Division is seeking an experienced leader to serve as the Division's Executive Officer. The position requires creativity, thoughtfulness, and tenacity to lead the Administrative Management Section's delivery of superior mission support services, guidance, and advice.

Director, Small and Disadvantaged Business Utilization

Company: Other Agencies and Independent Organizations - Office of Personnel Management

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

The Director Small and Disadvantaged Business Utilization SDBU promotes opportunities for small minority disadvantaged and women-owned businesses to participate in all Office of Personnel Management OPM procurement and related activities.

Public Utilities Specialist (Contracts)

Company: Department of Energy - Bonneville Power Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Jul 14, 2024

This position is located with Bonneville Power Administration BPA in the Transmission Account Services TSES organization of Transmission Sales TSE Transmission Marketing and Sales TS Transmission Services. A successful candidate will be responsible for Transmission contract administration, including contract development and finalization, contract quality review, analysis, and resolving customer issues.

Information Technology Management (CUSTSPT)

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

The US Department of State is seeking a GS12 IT specialist to provide customer support services and negotiate international economic agreements. The ideal candidate will have IT-related experience, a Top Secret security clearance, and the ability to troubleshoot complex IT issues.

Deputy Tax Legislative Counsel

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

Deputy Tax Legislative Counsel position in the Office of the Tax Legislative Counsel, requiring experience in managerial capacity, technical qualifications, and Executive Core Qualifications, with a focus on leading change, leading people, results-driven, business acumen, and building coalitions.

Market Research Specialist

Company: Department of the Treasury - U.S. Mint

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

The US Mint is seeking a Market Research Specialist to complete complex work, including market research planning, overseeing contractors, and managing the customer satisfaction measurement program. The position requires a one-year probationary period, background investigation, and public trust background investigation.

Associate Deputy General Counsel

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

The Associate Deputy General Counsel provides executive leadership on complex crossdisciplinary issues of central importance to implementing the Departments strategic goals particularly those issues requiring immediate attention and swift resolution to avoid or minimize risk to the Departments missions or the missions of its component offices.

Deputy Architect

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Jul 14, 2024

The Architect of the Capitol (AOC) is seeking a staff member to work on the preservation and maintenance of the historic buildings, monuments, art, and inspirational gardens on the Capitol campus. The position requires a background investigation, drug screening, and filing of a Financial Disclosure Report. The ideal candidate will have a degree in architecture, engineering, urban planning, business administration, or a related field, and experience in facilities management, strategic direction, and human capital management.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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