Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Manager, Brand Authentication Technology

Company: HP

Location: Washington DC

Posted Jul 10, 2024

The Manager Brand Authentication Technology is responsible for providing engineering leadership, guiding a team towards established vision and strategy, and managing high-end operational and tactical activities. The role involves planning, managing, and monitoring projects, engaging with stakeholders, and contributing to strategic decision-making.

Solution Architect/Product Owner

Company: Guidehouse

Location: Washington DC

Posted Jul 10, 2024

Guidehouse is seeking a Solution ArchitectProduct Owner for a federal engagement, requiring a broad range of technical knowledge to guide technical teams and provide solutions to customers, with key responsibilities including facilitating with business and technical teams, gathering business requirements, and reviewing solutions and roadmaps.

Federal Account Executive, USMC

Company: Exiger

Location: Washington DC

Posted Jul 10, 2024

Exiger Government Solutions is seeking a USMC-focused SaaS Sales Executive to help governments and defense contractors mitigate supply chain risk. The role requires a proven track record in B2B SaaS sales, experience with US Federal government customers, and strong communication and negotiation skills.

Public Sector ABM Campaign Manager (Z Workstations)

Company: HP

Location: Washington DC

Posted Jul 10, 2024

The HP US Public Sector Marketing team is seeking a Marketing Campaign Manager to develop and execute marketing campaigns for high-performance workstation solutions in the public sector, government, and education customer segments. The ideal candidate has experience managing multichannel and integrated marketing campaigns, and must be able to take full ownership of integrated campaigns, uncover new opportunities, and achieve campaign goals on schedule.

Tech Solutions Advisor - Tech Consulting - Risk Mgmt - FSO Manager - Multiple Positions - 1511938

Company: EY

Location: Washington DC

Posted Jul 10, 2024

EY is seeking a Technology Solutions Advisor to help clients with defining business and technology requirements, providing end-to-end technology services, and managing risk management IT processes and systems. The ideal candidate will have a Bachelor's degree in Computer Science, Information Systems, Engineering, Business Management, or a related field, and 5 years of progressive post-baccalaureate work experience. The role requires experience in risk transformation, technology solutions, and team management, as well as proficiency in programming languages, risk and financial planning packages, and databases.

Financial Controller (Remote)

Company: M3USA

Location: Washington DC

Posted Jul 10, 2024

M3 USA is hiring a Financial Controller to oversee accounting and financial planning and analysis for 4 US companies. The ideal candidate has 10+ years of experience, a Bachelor's degree, and CPA certification. The role involves managing day-to-day operations, analyzing financial reports, and recommending process improvements.

Legal Administrative Assistant

Company: Crowell & Moring

Location: Washington DC

Posted Jul 10, 2024

Job Description: Crowell amp Moring LLP is an international law firm seeking a Legal Administrative Assistant to provide entry-level administrative support and customer service to attorneys, Legal Secretaries, and assigned practice groups. The role involves providing telephone assistance, preparing travel and expense reimbursements, and performing various administrative tasks.

Product Solution Program Manager

Company: HP

Location: Washington DC

Posted Jul 10, 2024

The Product Solution Program Manager at HP is responsible for managing and leading a program involving multiple functions and project teams to drive the engineering development and implementation process for a product or service offering. The role involves working closely with Product Prog Manager, defining product solutions and features, managing integration delivery, and driving solution checkpoint preparation and presentation.

Client Executive - Intel

Company: NetApp

Location: Washington DC

Posted Jul 10, 2024

As an Intel Client Executive, you will sell NetApp products and services to new and existing customers, maintain relationships, and work with cross-functional teams. Key responsibilities include prospecting, developing opportunities, creating proposals, and booking business. The ideal candidate has 12+ years of sales experience, a bachelor's degree, and expertise in technical specifications.

Strategic Program Manager

Company: Seneca Holdings

Location: Washington DC

Posted Jul 10, 2024

Western Door Federal is seeking a Strategic Program Manager to provide strategic direction and focus for the Air Force Medical Agency's Capability Development. The ideal candidate will have experience in Air Force medical readiness, a bachelor's degree in a related field, and at least 6 years of experience in portfolio management and life cycle management at the executive level.

Senior Manager - Overlay East Sales (RapidScale)

Company: Cox Enterprises

Location: Washington DC

Posted Jul 10, 2024

Senior Manager Overlay East Sales RapidScale is seeking a sales leader to oversee recruitment and sales of managed cloud services to Cox Business customers and off-net customers. The role requires a minimum of 8+ years of experience in managed IT services, excellent communication and presentation skills, and a proven track record of top-performing sales success.

Enterprise Account Executive, DHS

Company: Databricks

Location: Washington DC

Posted Jul 10, 2024

As an Enterprise Account Executive at Databricks, you will drive sales of Databricks within Public Sector accounts, manage complex sales cycles, and close deals. Requirements include 7+ years of field sales experience, active Security Clearance, and experience selling to DHS. Benefits include comprehensive health coverage, 401k Plan, and equity awards.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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