Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

4G/5G Senior Test Engineer

Company: Harman

Location: Washington DC

Posted Jul 09, 2024

HARMAN is seeking a 25yr experienced 4G/5G Wireless testing engineer to work as part of the Harman Certification testing team. The role involves performing captive lab, simulator lab, and field testing, creating a learning knowledge base, and training team members. The ideal candidate has a deep understanding of 5G/LTE and VoLTE platforms, strong knowledge of log analysis tools, and experience in testing with different modules, chipsets, and mobile devices.

Program Coordinator GPG

Company: MedStar Health

Location: Washington DC

Posted Jul 09, 2024

The Program Coordinator at MedStar Georgetown University Hospital in the SurgeryTransplant unit provides administrative support to the Medical Director, Community and the Program Administrator, and coordinates patient intake and scheduling, scheduling and coordinating operating room surgical cases, and resolves scheduling issues and assures appropriate supplies and equipment are available.

Federal Account Manager - Bureau of Indian Affairs

Company: Esri

Location: Washington DC

Posted Jul 09, 2024

Esri is seeking an Account Manager to join their US Dept of the Interior account team. The ideal candidate will have 5+ years of enterprise sales and/or relevant consulting or program management experience, with a strong understanding of the federal government industry, Indian Affairs, and new technology trends. The role involves building relationships, prospecting, and implementing location strategies for organizations, as well as leveraging social media and other avenues to build a professional network.

Workday HCM Core and Absence HRIS Manager

Company: Guidehouse

Location: Washington DC

Posted Jul 09, 2024

Job Family HRIS Travel Required Up to 25 Clearance Required None. An HRIS Technical Lead will own and optimize Workday HRIS system, focusing on HR modules for HCM Core and Absence. The role requires experience in design, implementation, and rollout of system enhancements, project management, and collaboration with stakeholders.

Technology Sales Specialist – Expert Labs Services - US Federal

Company: IBM

Location: US Washington

Posted Jul 09, 2024

IBM is hiring a Software Services Sales Specialist to help clients innovate using cloud and cognitive computing technologies. The role involves championing business benefits, managing and growing accounts, and developing new business relationships. Required skills include enterprise sales experience, client relationship skills, and the ability to work in a high-paced team.

Pre-Finisher

Company: Allegion

Location: Washington DC

Posted Jul 09, 2024

Allegion is a company that specializes in security around the doorway and beyond, with over 30 brands and 12,000+ employees globally. They are looking for a PreFinisher to work in their Snoqualmie, WA facility, performing tasks such as fitting metal glazing beads, sanding and cleaning product surfaces, and maintaining a clean work area. The job requires one year of experience in a manufacturing environment, ability to operate various power and hand tools, and strong communication and organizational skills. Allegion offers a range of benefits, including health insurance, 401K plan, and tuition reimbursement opportunities.

Knowledge Management Manager

Company: Guidehouse

Location: Washington DC

Posted Jul 09, 2024

Job Family Management Consulting Travel Required None Clearance Required Active Public Trust. Manage and work with a team responsible for Knowledge Management across five divisions within a federal clients organization. Requirements include a bachelors degree, 5+ years of knowledge management experience, and experience in project and program management, consulting, and customer centricity.

Manager, Technical Success

Company: Snyk

Location: Washington DC

Posted Jul 09, 2024

Snyk is a developer security platform that makes it easy for development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, containers, and cloud infrastructure. They are looking for a Technical Leader to join their AMER Technical Success Management team to guide customers and help build the future of postsales at Snyk.

Systems Administrator - Senior II - ESA04

Company: Solutions³ LLC

Location: Washington DC

Posted Jul 09, 2024

Solutions3 LLC is seeking a Linux administrator with cloud experience to support a US Government customer's lab environments. Responsibilities include system administration, performance monitoring, security management, backup and disaster recovery, patch management, automation, and technical support.

Federal Consulting DEA Solution Architect Jr

Company: IBM

Location: US Washington

Posted Jul 09, 2024

IBM Consulting is seeking a System Architect with experience in Tririga or Maximo MAS implementation delivery, upgrades, and maintenance. The ideal candidate will have strong consulting skills, excellent project management skills, and the ability to troubleshoot complex system issues.

Program Manager, Operations

Company: Xometry

Location: Washington DC

Posted Jul 10, 2024

Xometry is seeking a Program Manager to lead cross-functional teams and manage project plans to deliver high-quality products on time and within budget. The ideal candidate has experience in manufacturing, strong communication and problem-solving skills, and is able to work independently or in a team environment.

Project Manager (IT Projects)

Company: Electronic Systems, Inc.

Location: Washington DC

Posted Jul 09, 2024

Xerox Holdings Corporation is seeking a Project Manager for a 6-month contract to hire position in Alexandria, VA. The Project Manager will oversee multiple technology projects, manage stakeholder expectations, and ensure successful implementations using Agile, Scrum, or Kanban methodologies.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages