Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Global Account Manager

Company: Everstream Analytics

Location: Washington DC

Posted May 31, 2024

Everstream Analytics is a leading company in supply chain risk management, providing global companies with risk scores and predictive insights. The company values audacity, grit, optimism, virtue, and solidarity. They are seeking a Global Account Manager with 7-10 years of sales experience to expand and renew their client base. The role involves customer engagement, relationship development, deal preparation, and reporting. Everstreamers are determined, focused, and resilient, thriving on change and pushing boundaries for unrivaled innovation and service.

Software Architect

Company: CGI

Location: Washington DC

Posted May 27, 2024

CGI Federal is seeking a Director of Software Architecture with expertise in microservices and service-oriented architecture. The role involves working in a fast-paced, collaborative environment, modernizing large scale systems, and creating software designs. The ideal candidate should have a Bachelor's degree in computer science or a related field, 7+ years of experience in designing and developing enterprise applications in Java, and experience in designing and developing highly scalable, distributed & secure solutions. The role offers competitive compensation, comprehensive insurance options, and opportunities for career growth.

Team Leader, Customer Support

Company: Rocket Money

Location: Washington DC

Posted May 29, 2024

Rocket Money is a company dedicated to empowering individuals to optimize their financial lives. The Customer Support team plays a vital role in this mission, offering resources, guidance, and troubleshooting assistance to members. The Team Leader, Customer Support, is responsible for leading initiatives to enhance customer experience, providing coaching, and contributing to process improvements. The role requires at least 3 years of customer service experience, with a preference for B2C technology experience and leadership roles. Rocket Money offers competitive benefits, including health plans, matching 401k, unlimited PTO, and more. The salary range is $50,000 - $65,000/year, with potential for bonuses.

Tier 1 and 2 Application System Administrator

Company: Breakforth Solutions, Inc.

Location: Washington DC

Posted Jun 01, 2024

BreakForth Solutions is hiring for a Tier 1 and 2 Application Systems Administrator role. The successful candidate will manage help desk tickets, respond to customer issues, and conduct diagnostics to resolve software issues. They will also perform preventive maintenance, implement patches, and lead software upgrades. The ideal candidate should have a Bachelor's degree in computer science or related field, 2+ years of experience in operations or help desk, and knowledge of SDLC and Agile framework. AWS Cloud experience is preferred.

Senior Capture Manager

Company: ASRC Federal

Location: Washington DC

Posted May 27, 2024

ASRC Federal is hiring a Senior Capture Manager for their Health Division, based in the DC metro area with up to 50% travel. The role involves leading capture efforts from qualification to proposal submission, developing capture plans, and presenting to high-level customers. The ideal candidate should have a proven track record in managing multiple concurrent capture projects, strong leadership skills, and a working knowledge of the HHS Healthcare and/or DoD (DHA) space.

Senior React Developer

Company: Idea Entity

Location: Washington DC

Posted Jun 03, 2024

Idea Entity, a global change management consulting firm, is seeking an experienced Senior React Developer. The role involves architecting, designing, and developing high-quality software, collaborating with solution teams, and mentoring junior members. The ideal candidate should have at least five years of experience in full product cycle development, proficiency in React.JS, Redux, TypeScript, JavaScript, Bootstrap, HTML5, and CSS3. The position offers a competitive pay range of $100,000 to $130,000, along with benefits like paid time off, retirement plan, health care, and more. The company values diversity and inclusion, with an equal opportunity employment policy.

Lead Data Analyst- Hybrid

Company: ManTech

Location: Washington DC

Posted May 27, 2024

ManTech International Corporation is seeking a motivated, career- and customer-oriented Senior Data Analyst to join their team in Chantilly, VA. The position is Hybrid. The job involves interpreting data, analyzing results, and providing ongoing reports, as well as identifying trends and patterns in complex data sets.

Account Executive, Public Sector, FedCiv

Company: Immuta

Location: Washington DC

Posted May 29, 2024

Immuta, a leading data security platform, is experiencing rapid growth in its Public Sector business and is seeking a Federal Civilian Account Executive. The role involves leading sales, business development, and partner relationships within the FedCiv market. The ideal candidate should have extensive experience in the FedCiv market, a proven track record in introducing new products, and strong communication skills. Immuta offers a comprehensive benefits package, including 100% employer-paid healthcare, mental wellness platform, stock options, and unlimited paid time off.

Board Operations Specialist - (24-SB-100000-006)

Company: DC Water

Location: Washington DC

Posted Jun 01, 2024

DC Water is seeking a Board Operations Specialist to provide efficient and effective support to the Office of the Secretary. The role involves assisting the Secretary to the Board and the Assistant Secretary with governance and administrative duties, managing the Board portal, preparing materials for committee meetings, and coordinating with internal and external stakeholders. The ideal candidate should have three years of progressive administrative experience, project management skills, and knowledge of board governance and administration. DC Water offers a supportive work environment, opportunities for skill development, and a commitment to diversity and inclusion.

Brand Sales Specialist - U.S. Federal government experience

Company: IBM

Location: US Washington

Posted May 28, 2024

The IBM Brand Sales Specialist role involves driving customer Technology outcomes, achieving strategic objectives, and selling select offerings and use cases. The role requires technical and professional expertise, including communication, problem-solving, and understanding the Federal environment.

OR Manager FT

Company: United Surgical Partners International

Location: Washington DC

Posted May 27, 2024

United Surgical Partners International is a company that specializes in the development and operation of Ambulatory Surgical Facilities in the U.S. and the UK. The OR Manager is responsible for all departmental functions, including surgery, anesthesia, and sterile processing services. The Manager establishes effective working relationships with all constituencies and identifies and remedies issues through continuous customer satisfaction data and employee involvement. Required skills include a graduate degree in nursing, five years of experience in surgery as a circulator, and two years of experience in surgery management/leadership. The company is committed to equal employment opportunities and participates in the E-Verify program.

Technical Writer - 3374390

Company: TCG

Location: Washington DC

Posted Jun 02, 2024

TCG, an award-winning IT solutions provider to the Federal government, is seeking a Technical Writer with proven success in a highly technical field. The ideal candidate will have 5+ years of experience in technical writing, excellent communication skills, and the ability to handle multiple projects simultaneously. The role is hybrid, requiring 1-2 days of work at the client site in Washington, DC each week. US Citizenship is required, and the selected applicant must submit to a government background investigation. TCG offers competitive benefits, including health care, 401K, parental leave, and a training budget. The company has been recognized as a 'Top Workplace' for 9 consecutive years.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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