Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Complex Projects PM

Company: ManTech

Location: Washington DC

Posted May 27, 2024

ManTech International Corporation is seeking a Complex Projects Project Manager to join their team in Northern Virginia. The role involves leading projects with low-mid risk and complexity, managing IT projects, and collaborating with various teams to ensure successful delivery. The ideal candidate should have a Bachelor's degree and 10+ years of relevant experience, demonstrated experience in project budgeting, managing projects in a WCF environment, and presenting to senior customer management. Preferred qualifications include direct knowledge of the customer's operational environment, PMP or equivalent project management certification, and experience with ServiceNow ITSM & ITMB. The role requires an active and current TS/SCI with polygraph security clearance.

Senior Specialist, Product Manager, Analytics

Company: Mastercard

Location: Washington DC

Posted May 27, 2024

Mastercard is seeking a Senior Specialist, Product Manager, Analytics for their Test & Learn team. The role involves developing industry-leading experimentation software, conducting market research, and driving product strategy. The ideal candidate should have 3-5 years of experience in product management, data science, or related fields, with strong technical aptitude and business acumen. They should be proficient in SQL, R, Python, Hadoop, Spark, Databricks, or similar technologies, and have a degree in statistics, mathematics, computer science, engineering, or a related field. Mastercard offers competitive compensation and benefits, including health insurance, flexible spending accounts, paid leaves, 401k with a company match, and tuition reimbursement.

Senior Salesforce Engineer - Remote

Company: ICF

Location: Washington DC

Posted May 27, 2024

ICF is a mission-driven company that values diversity and inclusivity. They are looking for a seasoned Salesforce Engineer to join their Health Engineering Solutions team. The company emphasizes the importance of teamwork, collaboration, and continuous learning.

Augmented and Virtual Reality (AR/VR) System Administrator

Company: ManTech

Location: Washington DC

Posted May 27, 2024

ManTech is seeking a motivated Augmented and Virtual Reality System Administrator for opportunities in the DMV area. The role involves supporting AR/VR technologies, installing and maintaining hardware and software, and collaborating with stakeholders. Basic qualifications include a minimum of five years of experience in project management, and a US Citizen with an active TS/SCI with Polygraph clearance. A Master's degree is preferred. ManTech is an equal opportunity employer.

Order Puller

Company: CSW Industrials

Location: Washington DC

Posted May 27, 2024

The Order Puller position at Shoemaker Manufacturing involves pulling customer orders, preparing products for shipment, and maintaining a clean work environment. The role requires teamwork, communication, and the ability to adapt to changing work conditions. Previous warehouse experience is preferred but not required. The job offers a sign-on bonus, competitive salary, and comprehensive benefits. The work environment is warehouse-based and requires physical exertion, including lifting up to 50 pounds.

National Account Manager - Pacific Northwest

Company: HD Supply

Location: Washington DC

Posted May 27, 2024

The job posting is for a sales position that involves building relationships with national accounts, developing business plans, and negotiating contracts. The role requires overnight travel more than 50% of the time and operation of a vehicle more than 20% of the average work week. The position offers a competitive salary range of $87,000.00-$130,900.00 annually, along with comprehensive benefits. The company values diversity and is committed to creating an equitable culture.

Chief of Party (COP)- USAID

Company: Amentum

Location: Washington DC

Posted May 27, 2024

Amentum is seeking a Chief of Party (COP) for the USAID-funded PGI program. The COP will provide strategic leadership, oversee project activities, and liaise with USAID, donors, government, and stakeholders. The role requires a Bachelor's degree in Engineering or related fields, at least 15 years of relevant professional experience, and extensive experience in project management, international development, and Federal contracting. The position is contingent upon customer approval, funding, and position availability.

Cleared CST

Company: Amentum

Location: Washington DC

Posted May 27, 2024

The job posting is looking for front-line security professionals to join their team. The job requires physical security specialists to ensure the protection of assets. The company is actively conducting interviews and encourages applicants to apply.

Business Development Manager - DHS IT

Company: Leidos

Location: Washington DC

Posted May 27, 2024

The Business Development Manager for DHS is responsible for identifying, developing, and leading opportunity maturation and pursuit. The individual must thrive in an environment where they are responsible for the management and execution of the full life-cycle process across multiple simultaneous pursuits.

Marketing Specialist

Company: Crystal Knows

Location: Washington DC

Posted May 27, 2024

Crystal Mountain, the largest ski resort in Washington, is seeking a Marketing Specialist. The role involves creating and executing marketing initiatives, co-developing annual marketing plans, managing social media, and collaborating with various teams. The resort offers numerous employee perks, including free season passes, discounts on lessons and gear, and opportunities for growth. The ideal candidate should have a marketing degree, 2+ years of experience, and a growth mindset.

Cyber Operations Lead

Company: ManTech

Location: Washington DC

Posted May 27, 2024

ManTech is seeking a Cyber Operations Lead for opportunities in the DMV area. The role involves overseeing and directing cyber operations projects, providing leadership to a team of Cyber Operators, and developing cybersecurity strategies. Basic qualifications include a bachelor's degree in a STEM field, a Top Secret clearance with SCI eligibility, and at least five years of hands-on experience leading complex cyber operations programs. Preferred qualifications include experience with ATO and cATO, current Cyber certification, and twelve years of hands-on experience.

Enterprise Account Manager

Company: Comcast

Location: Washington DC

Posted May 27, 2024

Comcast, a Fortune 50 leader, is seeking a strategic account manager to provide sales leadership for mid-market customers. The role involves identifying and closing sales opportunities, renewing contracts, and maintaining customer satisfaction. The ideal candidate should have 5-7 years of relative work experience, a Bachelor's degree, and be able to work nights and weekends. Comcast offers competitive compensation, benefits, and opportunities for career growth.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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