Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Continuous Improvement Manager

Company: Dynamis

Location: Washington DC

Posted May 27, 2024

The CI Manager is responsible for leading a team to meet ISO and QMS requirements, implementing systems to improve product quality, reduce costs, and enhance customer satisfaction. The role involves overseeing processes related to product inspection, training, supplier qualification, and corrective actions. The manager is also expected to conduct audits, manage document control, and drive quality improvements. The ideal candidate should have a Bachelor's Degree, project management experience, ISO 9001:2015 Internal Auditor certification, and 4-6 years of Quality Management experience. Experience in manufacturing or transportation/safety industries, and proficiency in MS Office are preferred.

Intelligence Analyst - Active Top Secret required

Company: General Dynamics Information Technology

Location: Washington DC

Posted May 27, 2024

GDIT is seeking an Intelligence Analyst with Top Secret clearance and SCI eligibility for a high-optempo, mission-critical role in Washington, D.C. The analyst will provide subject matter expertise in analyzing foreign intelligence organizations and international terrorist groups, conducting predictive analysis, and developing intelligence briefs. The role requires 5+ years of related experience, proficiency in Microsoft Office Suite, and the ability to handle classified materials. GDIT offers a competitive benefits package, professional growth opportunities, and a dynamic work environment.

Java Developer (SME)

Company: Leidos

Location: Washington DC

Posted May 27, 2024

Leidos is seeking a highly experienced Java Software Developer SME for a critical program. The role involves Agile development and operations, using Java, JavaScript, Python, SpringBoot, Hibernate, Angular, and more. The candidate must have expertise in software development lifecycle, DevOps toolsets, and Agile practices. They should also be proficient in software testing performance tools, scripting languages, and cloud platforms. The ideal candidate will have a Master's degree with 15+ years of experience or a Doctorate's degree with 13+ years of experience, and must be a US Citizen with an active TS/SCI with Polygraph. The role offers a competitive pay range and the opportunity to work with industry-leading DevOps tools.

QA Customer Operations Manager

Company: Cytiva

Location: Washington DC

Posted May 27, 2024

Cytiva, a part of Danaher Corporation, offers an opportunity to work in a life-changing environment within the Life Sciences industry. The role involves representing Cytiva as a dedicated Quality contact for specific customer accounts, developing positive relationships, and leading Quality Agreement negotiations. The ideal candidate should have a Bachelor's degree or equivalent experience in quality assurance, a proven background in a regulated manufacturing environment, and excellent communication skills. The company values diversity and inclusion, and is committed to providing equal opportunity regardless of various characteristics.

Incident Response Analyst (Secret)

Company: Sikich

Location: Washington DC

Posted May 27, 2024

Sikich is a global professional services company seeking an Incident Response Analyst for a role in Washington, DC or Arlington, VA. The analyst will support the development of staff schedules, ensure incident escalation and reporting procedures are followed, provide technical support in response to computer security incidents, and manage incidents and results. The ideal candidate will have a minimum of 2 years of experience in technical support for computer security incidents, a Bachelor's degree, and an Active DOD Secret Security clearance. Sikich offers a competitive benefits package, including a Flexible Time Off policy, comprehensive wellness program, and tuition reimbursement.

Web Developer Virginia

Company: 2HB Incorporated

Location: Washington DC

Posted May 27, 2024

2HB Incorporated is seeking a Web Developer with TS/SCI/Full Scope Polygraph Clearance and ISSA Certification for a full-time position in Chantilly, VA. The role involves developing a minimum viable product (MVP) for a new intranet search user interface, requiring experience in Lean Agile Development, detailed design, user research, and accessibility standards.

Federal Business Development Manager

Company: Identiv

Location: Washington DC

Posted May 27, 2024

Identiv is a global leader in physical security, offering a comprehensive range of solutions. The company values authenticity, innovation, and trust in technology. They are known for their forward-thinking approach, accountability, and impact. The Federal Program Manager role involves managing programs, business development, and maintaining customer relationships with federal agencies and channel partners. The ideal candidate should have extensive experience in federal agency physical security systems deployment program management, strong leadership skills, and a data-driven mindset.

Software Developer Virgina

Company: 2HB Incorporated

Location: Washington DC

Posted May 27, 2024

2HB Incorporated is seeking a Web Developer with TS/SCI/Full Scope Polygraph Clearance and ISSA Certification for a full-time position in Chantilly, VA. The developer will support government customers by creating a minimum viable product (MVP) for a new intranet search user interface. The role requires experience in Lean Agile Development, designing system interfaces, developing Single Page Applications, and working with DevOps tools.

Financial Analyst

Company: SAIC

Location: Washington DC

Posted May 27, 2024

SAIC has an immediate opening for a Junior Financial Analyst to support a prime contract in the DC area. The job requires a Bachelor's Degree and a minimum of 2 years of relevant experience. The company accepts applications on an ongoing basis and does not require COVID-19 vaccinations or boosters.

Technical Writer

Company: Cherokee Nation Businesses

Location: Washington DC

Posted May 27, 2024

Cherokee Federal is seeking a Technical Writer with strong written and verbal skills for a role in the Washington DC Area. The ideal candidate will have experience in a similar capacity, proficiency in Microsoft tools, and an Active Public Trust. Responsibilities include assisting with editing and creating IT design documents, conducting interviews, capturing meeting notes, and facilitating meetings. The role offers a competitive salary, full-time benefits, and the opportunity to work on projects within the Department of Treasury.

Network Engineer Principal

Company: SAIC

Location: Washington DC

Posted May 27, 2024

The job description outlines a highly technical role involving network design, analysis, planning, modification, and maintenance. The role includes implementing new network routes, monitoring on-prem and remote systems, troubleshooting, and conducting network architecture design. The role requires extensive technical expertise, with the ability to develop solutions to complex problems. The role involves representing the organization as a prime technical contact on contracts and projects, and interacting with senior external personnel on significant technical matters. The job requires experience with CISCO FIREPOWER firewalls, integrating enclave networks with enterprise networks, documenting IT/networking infrastructure, and configuring and troubleshooting network routes, tunnels, and VPNs. Additional skills such as experience with cross-domain issues, network multicast troubleshooting, GitLab, and AWS Cloud are considered nice to have.

Senior Strategic Enablement Analyst- Sports Med (Remote)

Company: Stryker

Location: Washington DC

Posted May 27, 2024

The job posting is for a Senior Strategic Enablement Analyst position at Stryker Corporation. The role involves supporting the development and implementation of pricing initiatives, building complex financial models, and collaborating with business leaders. The job requires a Bachelor's degree, 2+ years of work experience, and proficiency in Excel and Power BI. The salary range is $67,400- $136,200 plus bonus and benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages