Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

QA Testmanager (all genders)

Company: Nagarro

Location: Washington DC

Posted May 26, 2024

Nagarro, a global company with 19,500 experts, offers a forward-thinking, agile, and caring mindset. They excel in digital product engineering and are seeking a QA expert with 8+ years of experience in software testing or development. The role involves improving clients' QA, creating test processes, conceiving and implementing training courses, and working in agile teams. Qualifications include IT sector training, experience in testing web services, database and SQL knowledge, understanding of programming languages, and ISTQB Foundation Level certification. Benefits include flexible working time, place, corporate health, social events, unique corporate culture, latest technology, development initiatives, and a modern office. The gross monthly salary ranges from € 3,900 to € 4,600.

Inside Sales Rep

Company: Lennox International

Location: Washington DC

Posted May 26, 2024

Lennox, a century-old company specializing in energy-efficient climate-control solutions, is seeking a sales representative with at least 5 years of experience. The role involves selling products, services, and supplies to customers, managing accounts, and providing customer service. The candidate must possess strong relationship-building skills, industry knowledge, and proficiency in Microsoft Office and CRM software. The compensation range is approximately $60K to $85K.

Engineering Coordinator 3

Company: Amentum

Location: Washington DC

Posted May 26, 2024

The job posting is for a Site Support Services/Distribs (S3D) position within the Facility Management organization of WTCC. The role involves using various automation tools to provide technical support to the S3D Work Coordination department. Major responsibilities include proficiency in the Preventive Maintenance program, prioritizing incoming work, managing assets in CMMS, and interfacing with internal and external customers. The position requires extensive coordination with various WTP departments and adherence to safety and compliance standards. The job description outlines the required education, experience, and physical requirements. The position offers a competitive salary and benefits package, and is located at the Construction Site (22 miles north of Richland) with a 4 x 10 schedule. Amentum is an Equal Opportunity Employer.

Windows Infrastructure Engineer MECM (Senior)

Company: BAE Systems

Location: Washington DC

Posted May 27, 2024

BAE Systems, a leading defense contractor, is seeking a Windows Systems Engineer with 6+ years of experience. The role involves managing user accounts, account and group policies, server and software installations, scripting, and troubleshooting. The candidate must have expertise in PowerShell scripting, DNS Namespaces, DFS replication, iSCSI targets, and Windows Server OS 2019 and 2022. The professional should be proactive, able to work independently or in a team, and have strong customer service skills. The role offers a competitive salary range and comprehensive benefits, including health insurance, a 401(k) plan, and paid time off.

Deputy SAR/MTI SME

Company: BAE Systems

Location: Washington DC

Posted May 27, 2024

BAE Systems is seeking a Deputy Synthetic Aperture Radar (SAR)/Moving Target Indicator (MTI) Subject Matter Expert (SME) to join a high-profile team providing intelligence support to the Global War on Terror. The role involves training employees on SAR/MTI techniques, troubleshooting sensor issues, and ensuring 24/7 on-demand SAR/MTI capability. The ideal candidate should have at least one year of experience as an FMV analyst in MACSS-IDIQ TO3 and two years of tactical SAR/MTI operations experience. They must possess advanced knowledge of multiple tactical SAR/MTI sensors, excellent communication skills, and the ability to work in a high-stress environment. The position offers a competitive salary range and comprehensive benefits, including health insurance, a 401(k) plan, and disability coverage. BAE Systems is committed to diversity, equity, and inclusion, providing professional development opportunities and investing in social impact partnerships.

Mission Payload Unit Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted May 27, 2024

The Aerospace Corporation is seeking a Senior Project Engineer for a next-generation RF major system acquisition. The engineer will guide a team of technical SMEs in support of unit development, integration, and testing, manage independent test and analysis projects, ensure requirements are thoroughly verified and sold-off, and coordinate across interfaces to ensure mission success. The position requires 100% in-person work in Chantilly, VA and a current and active TS/SSBI/SCI security clearance. The ideal candidate will have a Bachelor's degree in Electrical Engineering, twelve or more years of professional engineering experience, and experience with development and test of space electronics hardware.

Software Development Engineer V - Verification Infrastructure (McLean, VA or Sunnyvale, CA)

Company: ID.me

Location: Washington DC

Posted May 26, 2024

ID.me is a high-growth enterprise software company that simplifies online identity verification. With over 117 million registered members, it's used by federal agencies, state agencies, and corporations for secure identity proofing. The company has received numerous awards and recently raised $132 million in Series D funding. ID.me is hiring a Software Development Engineer V to extend common code functionality for identity verification systems, requiring 8+ years of experience in OOP languages and cloud-based infrastructure. The role involves shared services development, standardization, collaborative problem-solving, code optimization, testing, and mentorship. The company aims to be the world's leading digital identity network, empowering people to control their information and prove their credentials.

Technical Project Manager

Company: DMI (Digital Management, LLC)

Location: Washington DC

Posted May 26, 2024

DMI, a leading global provider of digital services, is seeking a Technical Project Manager for a federal customer in the DC Metro area. The role involves leading technical and management support in application development, facilitating relations between business groups and technology departments, and developing collaborative relationships with stakeholders. The ideal candidate should have a Bachelor's Degree in a related technical discipline, at least ten years of experience managing and delivering larger scale business and technology applications/products, and strong experience in Agile methodologies. DMI offers a variety of perks and benefits, including healthcare benefits, wellness programs, and opportunities for professional development.

Customer Service Representative

Company: CSC

Location: Washington DC

Posted May 26, 2024

CSC, a global business, legal, and financial services company, is seeking a Customer Service Representative for its Springfield, Illinois office. The role involves assisting clients with motor vehicle transactions, updating records, researching requirements, and project management. Key responsibilities include document research, client information uploading, liaising between clients and vendors, preparing fee estimates, handling billing, and communicating results. The ideal candidate should possess excellent communication skills, problem-solving abilities, be a self-starter, multitask, prioritize tasks, have strong attention to detail, and be proficient in MS Excel. CSC offers a diverse, growth-oriented environment with excellent benefits and opportunities for career advancement.

Senior SOC Analyst

Company: ARSIEM Corporation

Location: Washington DC

Posted May 27, 2024

ARSIEM Corporation is a trusted partner to government agencies, offering reliable technical solutions and a career with growth opportunities. They are seeking a Senior SOC Analyst with extensive experience in security operations, network forensics, and threat hunting. The role involves establishing and operating a Security Operations Center, configuring and monitoring SIEM platforms, and assessing network vulnerabilities. The ideal candidate should have a degree in Computer Science or related field, 8+ years of relevant experience, and proficiency in various security tools and protocols.

Structures, Mechanisms, Thermal and Propulsion Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted May 27, 2024

The Aerospace Corporation is seeking an experienced Senior Project Engineer for a next-generation RF major system acquisition. The role involves providing technical advice on a major space vehicle platform, coordinating a diverse team of technical SMEs, guiding independent test and analysis projects, and ensuring requirements are verified and sold-off. The position requires a current and active TS/SSBI/SCI security clearance and polygraph, and U.S. citizenship. The company offers comprehensive benefits, including health care, paid time off, a 401(k) plan, and professional growth programs.

RF System Analyst

Company: The Aerospace Corporation

Location: Washington DC

Posted May 27, 2024

The Aerospace Corporation is seeking an RF System Analyst (Senior Project Engineer) for a major national space system acquisition. The role involves coordinating a team of engineering SMEs, overseeing non-conformance and anomaly response teams, and providing technical and programmatic assessments. The ideal candidate will have a Bachelor's degree in a relevant engineering field, at least 12 years of engineering experience, and a background in spacecraft electronics subsystem development. The position requires 100% in-person work in Chantilly, VA, and a current and active TS/SSBI/SCI security clearance. The company offers comprehensive benefits, including health care, paid time off, a 401(k) plan, and professional growth programs.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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