Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Leasing Administrator

Company: AIR Communities

Location: Washington DC

Posted May 25, 2024

The job description is for an administrative support role at AIR Communities, a top apartment community operator. The job involves providing administrative support to leasing staff, managing resident paperwork, and assisting with move-ins and move-outs. The company offers a range of benefits, including competitive pay, flexible scheduling, and opportunities for professional development and career growth.

MedStar Transfer Coordinator

Company: MedStar Health

Location: Washington DC

Posted May 25, 2024

MedStar Health is offering a Full-Time Transfer Coordinator position at their Transfer Center in Lanham, MD. The role involves managing emergency and non-emergency patient transfers, dispatching ambulances and helicopters, coordinating critical responses, and communicating with hospitals. The position is open 24/7, with shifts typically 12 hours and every other weekend required. The successful candidate will have 3-4 years of acute care experience, EMT certification, and NAACS certification within a year. MedStar Health emphasizes teamwork, equity, inclusion, and diversity, and offers a comprehensive total rewards package. The organization is dedicated to providing high-quality care and advancing medicine through education, innovation, and research.

Analytics Engineer (Remote)

Company: M3USA

Location: Washington DC

Posted May 24, 2024

M3 USA, a leading healthcare innovation company, is hiring for an Analytics Engineer role. The position involves designing, developing, and maintaining an enterprise data platform for clinical trials. The ideal candidate should have a Bachelor's degree in a relevant field, at least 5 years of data engineering experience, and proficiency in cloud-based data services. The role requires technical leadership, effective communication, and the ability to work in an asynchronous remote environment.

Program Analyst

Company: TQI Solutions

Location: Washington DC

Posted May 24, 2024

TQI Solutions is currently recruiting for a Program Analyst position on their NAVSEA team in Washington, DC. The role involves assisting in the preparation of management plans, reports, and documents for program funding. The ideal candidate should have a Bachelor's Degree or equivalent experience, 5 years of program analysis experience, strong technical editing skills, and proficiency in Microsoft Office and Adobe Pro. The position offers a full-time, salaried, exempt role with a positive work-life balance, exceptional benefits, and opportunities for career advancement. TQI Solutions is a Service-Disabled Veteran-Owned Small Business committed to fostering diversity and inclusivity.

Temporary Resident Resolutions Coordinator - Affordable Housing

Company: AIR Communities

Location: Washington DC

Posted May 23, 2024

AIR Communities, formerly known as Aimco Apartment Homes, is seeking a Temporary Resident Resolutions Coordinator for their Foxchase Apartment Homes in Alexandria, VA. The role involves training as an Occupancy Specialist, managing visitors and calls, preparing leases, reviewing applications, and maintaining compliance with fair housing principles. The company offers a competitive pay rate, comprehensive benefits, and opportunities for professional growth. AIR values diversity and provides equal employment opportunities.

Senior Data Scientist

Company: Dynamis

Location: Washington DC

Posted May 25, 2024

Dynamis is hiring a Senior Data Scientist for a government client in Washington, DC. The role involves designing data collection methods, analyzing data trends, and applying statistical methodology. The candidate must have a Master's degree in a relevant field and at least 10 years of data analytics experience. They should be proficient in tools like SAS, R, SQL, Python, ArcGIS, Tableau, Access, and Excel. The role also involves managing data quality, cleansing, tagging, archiving, and metadata management.

Federal Account Manager - Tribal Nation / HHS

Company: Nutanix

Location: Washington DC

Posted May 25, 2024

Nutanix is seeking an experienced Federal Account Manager to join their growing team. The role involves selling Nutanix's products and solutions through channel partners and directly to customers. The ideal candidate should have 3 to 10 years of Federal sales experience, expertise in technical specifications, and a Bachelor's Degree. Nutanix offers unrivaled support, tools, and opportunities for career growth. The company is recognized as one of Bloomberg's Top 50 Companies to Watch and Fortune 100 Best Companies to Work For.

Quality Assurance Tester

Company: Range

Location: Washington DC

Posted May 25, 2024

Range is hiring a Mid-Level Quality Assurance Tester to join their product team. The role involves collaborating with product managers and developers to ensure the quality and reliability of their financial solutions. The ideal candidate should have a Bachelor's degree in Computer Science or related field, 3+ years of QA testing experience, and strong problem-solving skills. The company offers comprehensive benefits including health coverage, 401k plan, technology allowance, PTO, top of market pay, paid parental leave, and in-person team events.

Principal Product Manager - Government Marketplaces

Company: ID.me

Location: Washington DC

Posted May 25, 2024

ID.me is a high-growth enterprise software company that simplifies online identity verification. With over 117 million registered members, it's used by federal agencies, state agencies, and corporations. ID.me's technology meets federal standards and is approved by the Kantara Initiative. The company is committed to expanding digital access and inclusion. ID.me has received numerous awards and recently raised $132 million in Series D funding. The company is seeking a Principal Product Manager for its consumer experience in government marketplaces, with a focus on helping people access government services. The ideal candidate has 10+ years of product management experience, 5+ years in marketplace/ecommerce, and a proven track record of launching and scaling products. The role is based in Sunnyvale, CA or McLean, VA.

Fraud Data Scientist

Company: ID.me

Location: Washington DC

Posted May 25, 2024

ID.me, a high-growth enterprise software company, is seeking a Fraud Data Scientist. The company, known for its digital identity network and commitment to digital access and inclusion, offers a competitive salary and comprehensive benefits. The role involves developing fraud strategies, analyzing fraud patterns, and building automated rules to prevent fraudulent activity. The ideal candidate should have 2+ years of fraud analytics experience, a quantitative degree, and proficiency in deep learning frameworks and Python ML ecosystem.

Sales Support Representative

Company: CMA CGM

Location: Washington DC

Posted May 26, 2024

APL, a leading ocean carrier, offers extensive global services and is part of the CMA CGM Group. The SSR role involves supporting sales activities, managing customer relationships, and conducting data analysis. Essential duties include engaging with the Embassy Household Goods segment, providing backup for sales personnel, and contributing to trade analysis. The role also involves customer experience management, including onboarding, validation, and dispute resolution. The ideal candidate should have strong communication skills, organizational abilities, and proficiency in Excel and PowerPoint. Familiarity with LARA, Load Engine, and Panjiva is preferred.

Director, Adoption & Enablement

Company: Intact Technology

Location: Washington DC

Posted May 24, 2024

Intact is an IT consulting company that prioritizes customer success, employee satisfaction, and a positive impact on the world. The company culture values individuality, independence, autonomy, and empowerment. Intact offers a healthy work-life balance and exceptional benefits. The role involves understanding and communicating key value metrics, establishing communication strategies, delivering training programs, and managing stakeholder alignment. The ideal candidate should have a Bachelor's degree in Business Administration or a related field, a Master's degree preferred, and at least 10 years of experience. They should be a credible change management expert with strategic insight, strong analytical skills, and the ability to manage multiple initiatives. The candidate must also have excellent written and verbal communication skills and experience leading large-scale change initiatives.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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