Customer Satisfaction Jobs in Washington DC
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Senior Project Manager
Company: Precision For Medicine
Location: Washington DC
Posted May 04, 2024
This role involves managing a portfolio of projects for specific customers, ensuring overall project/portfolio performance. The individual is accountable for identifying resources, budgeting projects, and prioritizing customer portfolios. They negotiate with customers, provide internal consulting on project management issues, and identify opportunities for process improvement. The role also includes mentoring junior Project Managers, creating and managing project timelines, budgets, and revenue goals, and ensuring quality and efficiency. The individual represents the department as a prime contact on projects, networks with senior personnel, and has strong influencing skills. They are required to have a Bachelor's degree in a life science or related field, plus a minimum of 5 years of project management experience. Excellent computer skills, communication, interpersonal, organizational, and multi-tasking skills are necessary. The role involves working on diverse problems, resolving issues in creative ways, and ensuring customer expectations are met.
Data Scientist
Company: NCQA
Location: Washington DC
Posted May 04, 2024
The Data Scientist role at NCQA involves supporting research grants, contracts, and internal projects aimed at enhancing health care quality. Responsibilities include presenting analytic results, conducting programming tasks and statistical analysis, participating in quality assurance processes, and enhancing NCQA's reputation for data analysis. The ideal candidate should have a Master's or Doctoral degree in relevant fields, strong programming skills in SAS or R, and proficiency in statistical software packages. NCQA is committed to Diversity, Equity, and Inclusion.
Customer Success Associate - Supply Chain
Company: Alarm.com
Location: Washington DC
Posted May 05, 2024
Alarm.com, a rapidly growing technology company, is seeking a Customer Success Associate for its Supply Chain team. The role involves managing supply chain fulfillment activities, processing orders, handling RMAs, and collaborating with various departments. The ideal candidate should have 1-3 years of tactical order management experience, excellent communication skills, and the ability to work independently. Alarm.com offers a collaborative environment, opportunities for impact, diverse experience, exposure to cutting-edge technologies, and a focus on team culture.
Sr. Accountant (Remote)
Company: ASRC Federal
Location: Washington DC
Posted May 05, 2024
<p><strong>Job Description<strong> <p> <p>ASRC Federal Holding Company has multiple subsidiaries that provide costeffective quality solutions to government agencies Our subsidiaries are determined to deliver on every commitment to every customer ASRC Federal subsidiaries provide a wide array of services to a broad base of federal government agencies <p> <p><strong>Role Objective<strong> <p> <p>We are looking for a Senior GL Accountant who has a high level of responsibility and attention to detail This person must have high level of ownership be able to follow directions work independently but also think critically and suggest improvement ideas for the team This person should be a team player and partner with many teams within and outside ASRC Federal Some areas of oversight will include fixed assets prepaids benefit accruals indirect cost allocations and payroll journal entries for all 33 entities <p> <p><strong>Responsibilities<strong> <p> <p><p><ul><li>Actively participate in the monthly close process including preparing journal entries maintaining GL reconciliation files and meeting closing deadlines<li> <li>Prepares monthend adjusting entries for their assigned areas of oversight<li> <li>Performs account reconciliations as required on a monthly basis<li> <li>Ensure that balance sheet reconciliations are completed in a timely and accurate manner<li> <li>Assists with the audit requests for government compliance audits and annual audit of financial statements<li> <li>Assisting with quarter yearend close process and financial reporting requirements<li> <li>Contributing to the development of new or amended accounting systems programs and procedures<li> <li>Resolving accounting issues in an efficient and effective manner <li> <li>Performing other accounting duties and supporting other team members as required or assigned and opportunities to learn and grow<li> <p><p><ul><p><strong>Requirements<strong> <p> <p><strong>Requirements<strong> <p> <p><p><ul><li>Bachelors Degree in Accounting or Finance with Accounting preferred<li> <li>6 plusyears of accounting experience Previous roles should include audit andor GL Accounting<li> <li>CPA a plus or equivalent<li> <li>Advanced proficiency in Excel pivot tables formulas data cleansing<li> <li>Experience with Deltek Costpoint financial system minimum version 70 experience preferred <li> <li>FAR CAS and Government Compliance experience is a Plus<li> <li>High attention to detail and accuracy<li> <li>Strong organizational and time management skills <li> <li>Ability and desire to embrace ambiguity problem solve and deliver solutions within a fastpaced and dynamic environment<li> <li>A resultsorientated teamplayer with a selfmotivated proactive and positive cando attitude<li> <li>Outstanding work ethic and commitment to organization success <li> <li>Ability to handle sensitive datainformation in a confidential manner<li> <p><p><ul><p><strong>EEO Statement<strong> <p> <p>ASRC Federal and its Subsidiaries are Equal Opportunity Affirmative Action employers All qualified applicants will receive consideration for employment without regard to race gender color age sexual orientation gender identification national origin religion marital status ancestry citizenship disability protected veteran status or any other factor prohibited by applicable law<p>
Remote Sr Business Systems Analyst
Company: Choisys Technology Inc.
Location: Washington DC
Posted May 04, 2024
The job posting is for a Business Systems Analyst - III position. The role involves analyzing user needs, developing systems solutions, documenting requirements, and acting as a liaison between IT and users. The ideal candidate should have extensive experience in the SDLC, knowledge of Web Services and JUnit, and preferably hold a government security clearance. The position requires a degree or equivalent experience, and the ability to work independently.
Windows OS Deployment, Lead
Company: Spatial Front, Inc
Location: Washington DC
Posted May 04, 2024
<p>Description <p> <p>Windows OS Deployment Lead provides leadership for a federal government agency The candidate must be proficient with the IT Infrastructure Library ITIL framework incident management systems and providing whiteglove service This position requires experience and capabilities in establishing and meeting service level agreements SLA and key performance indicators KPI and being able to critically think to develop proactive solutions The candidate must be customerfocused flexible and able to achieve service delivery excellence in a fastpaced environment <p> <p>Location Fully onsite in Washington DC <p> <ul><li>Oversee and manage the daytoday delivery and activities associated with the identification prioritization and resolution of Device Management reported problems and tasks using best practices and ticketing systems<li> <li>Communicate appropriately to the CSC Director SFI Project Director staff and Service Desk Manager<li> <li>Schedule device management staff appropriately when there are outages or staff time off<li> <li>Research the hardware and software to identify problems trends updates and security risks<li> <li>Manage Laptop Desktop Images updates and software pushes<li> <li>Prioritize the daily activities of the team and dispatch them accordingly<li> <li>Quality Control work and tickets on critical and highpriority items<li> <li>Maintain the highest level of customer support through proactive management and implementation of continuous improvement initiatives Provide whiteglove service<li> <li>Create document and update standard operating procedures SOP to resolve issues consistently efficiently and effectively utilizing CMMI Level 3 best practices<li> <li>Manage the Azure deployment of key software updates for all computers<li> <li>Responsible for the installation and configuration of software products across installed hardware platforms<li> <li>Manage and meet SLA and KPIbased support expectations and promote a culture of continual service improvement<li> <li>Manage communication with stakeholders and IT management regarding service provision and outages Train and coach desktop technicians on processes and newly introduced technology<li> <li>Implementing and complying with industry standards such as CMMI PMI and HDI<li> <li>The operating hours for the Desktop Support Services team are Monday through Friday 7 AM to 6 PM Eastern time excluding Federal Holidays<li> <ul><p>Requirements <p> <ul><li>6+ years of relevant IT experience<li> <li>1+ years of experience managing a desktop support team Device Management <li> <li>A+ Certification required<li> <li>Excellent reporting customer service interpersonal skills telephone etiquette time and staff management and problemsolving skills<li> <li>Excellent understanding of computer hardware operating system functions and components Must be familiar with multiple makesmodels of desktops and laptops and be able to troubleshoot and escalate as appropriate<li> <li>Apple IOS and Windows troubleshooting and configuration skills<li> <li>Apple iPhones and tablet device troubleshooting and configuration<li> <li>Knowledge of Service Now Active Directory SCCMAzure and Office 365 Dell Latitude laptop systems and basic AV skills<li> <li>Experience with asset management and project management <li> <ul><p>Desired Skills amp Qualifications <p> <ul><li>Ability to interact at all levels of management internally and with customers and suppliers<li> <li>Superior communication skills both verbal and written<li> <li>Excellent followthrough<li> <li>Professional appearance<li> <li>Takes initiative and doesnt need constant supervision<li> <li>Must be able to multitask and manage time among staff<li> <li>Flexibility and ability to bounce between tasks quickly<li> <ul><p>Additional Information <p> <ul><li>To meet the clearance requirements for this opportunity candidates must be authorized to work in the US<li> <li>All candidates will be subject to a complete background check to include but are not limited to Criminal History Education Verification Professional Certification Verification Verification of Previous Employment and Credit History<li> <li>Public Trust background investigations can take approximately four to eight weeks and require fingerprinting<li> <ul><p>Other Information <p> <ul><li>The salary for this position is $50000 $70000 annually<li> <li>For information on SFIs benefits please visit httpwwwspatialfrontcompagescareerhtml<li> <li>This is a fulltime W2 position<li> <li>Please no agencies third parties or corptocorp<li> <li>Spatial Front Inc is an Equalopportunity Employer all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran<li> <li>Spatial Front Inc participates in EVerify<li> <ul>
Mid-Level Data Engineer
Company: ManTech
Location: Washington DC
Posted May 05, 2024
<p><b>Secure our Nation Ignite your Future<b> <p> <p>Become an integral part of a diverse team while working at an Industry Leading Organization where our employees come first At ManTech International Corporation youll help protect our national security while working on innovative projects that offer opportunities for advancement <p> <p>Currently ManTech is seeking a motivated career and customeroriented MidLevel Data Engineer to join our team <p> <p>This is a hybrid role that requires two days a week onsite at LEnfant Plaza in Washington DC <p> <p><b>Responsibilities include but are not limited to<b> <p> <ul><li>Create database models and components<li> <li>Assist in the design of data pipelines data models profilingcleansing the data and performance tuning<li> <li>Develop and maintain data pipelines data workflows ETLELT scripts or packages<li> <li>Conducts tests<li> <li>Tests data pipelines<li> <li>Provides test results and recommends more complex corrections to senior developers<li> <li>Implements full lifecycle of servicessolution delivery for projects<li> <li>Effectively communicate technical concepts to both technical and nontechnical customers<li> <ul><p><b>Required Qualifications<b> <p> <ul><li>Bachelors Degree in Computer Science Computer Engineering Systems Engineering Information Systems Data Science or related field<li> <ul><ul><li>Minimum of 5 years of professional experience in data engineering ETLELT development or a related field<li> <li>Proficiency in ETL Extract Transform Load and ELT Extract Load Transform processes and methodologies<li> <li>Familiarity with data warehousing concepts and technologies including dimensional modeling data lakes and data warehouses<li> <li>Strong programming skills in languages such as Python SQL andor Scala<li> <li>Understanding of data governance data quality and data security principles<li> <li>Knowledge of cloud platforms such as AWS Azure or Google Cloud Platform with handson experience in deploying and managing data pipelines in a cloud environment<li> <li>Proficient in data manipulation cleaning and transformation techniques<li> <li>Experience with moving data across multiple platforms<li> <ul><p><b>Security Clearance Requirements<b> <p> <ul><li>US citizenship with the ability to obtain a US Government Public Trust clearance<li> <ul><p><b>Physical Requirements<b> <p> <ul><li>Must be able to remain in a stationary position 50<li> <li>Constantly operates a computer and other office productivity machinery such as a calculator copy machine and computer printer<li> <li>The person in this position frequently communicates with coworkers management and customers which may involve delivering presentations Must be able to exchange accurate information in these situations<li> <ul><p>For all positions requiring access to technologysoftware source code that is subject to export control laws employment with the company is contingent on either verifying USperson status or obtaining any necessary license The applicant will be required to answer certain questions for export control purposes and that information will be reviewed by compliance personnel to ensure compliance with federal law ManTech may choose not to apply for a license for such individuals whose access to exportcontrolled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone <p> <p>ManTech International Corporation as well as its subsidiaries proactively fulfills its role as an equal opportunity employer We do not discriminate against any employee or applicant for employment because of race color sex religion age sexual orientation gender identity and expression national origin marital status physical or mental disability status as a Disabled Veteran Recently Separated Veteran Active Duty Wartime or Campaign Badge Veteran Armed Forces Services Medal or any other characteristic protected by law <p> <p>If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system please contact ManTechs Corporate EEO Department at 703 2186000 ManTech is an affirmative actionequal opportunity employer minorities females disabled and protected veterans are urged to apply ManTechs utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunityaffirmative action policies ManTech does not accept resumes from unsolicited recruiting firms We pay no fees for unsolicited services <p> <p>If you are a qualified individual with a disability or a disabled veteran you have the right to request an accommodation if you are unable or limited in your ability to use or access httpwwwmantechcomcareersPagescareersaspx as a result of your disability To request an accommodation please click careersmantechcom and provide your name and contact information<p>
Systems Engineer (Senior-Level)
Company: CEdge Inc
Location: Washington DC
Posted May 04, 2024
CEdge Software Consultants is offering a Senior Systems Engineer position in Springfield, VA. The role involves guiding engineering teams in various aspects of systems engineering, including requirements engineering, solutions engineering, scheduling, reliability, resiliency, services development, integration, test and evaluation, maintainability, and analysis. The position requires a TS/SCI Security Clearance and a Bachelor's degree or higher in Systems Engineering or a related field. Desired skills include a Master's degree, working knowledge of Model-Based Systems Engineering, Digital Engineering, Software Development Frameworks, and INCOSE Certified Systems Engineering Professional (CSEP) certification. The company offers a full benefits package, 10 days of PTO, 10 paid holidays, and a 401K. CEdge Software Consultants is an innovative IT consulting firm that focuses on providing ethical services to federal and state government, as well as commercial enterprises.
Principal Contract Specialist
Company: Esri
Location: Washington DC
Posted May 05, 2024
The job posting is for a Federal contract administration position at Esri, a company that values diversity and inclusion. The role involves supporting large contracts, conducting risk analysis, and leading negotiations. The company offers a competitive total rewards package, including health and welfare benefits, 401(k) and profit-sharing programs, and opportunities for personal and professional growth.
Statistical Data Analyst
Company: ICF
Location: Washington DC
Posted May 05, 2024
ICF is seeking a Statistical Data Analyst with 3+ years of experience in a business or data analyst role. The role involves collaborating with clients, delivering enhanced customer analytics, and supporting data analysis needs in a software development lifecycle. The ideal candidate will have SQL, Python, and experience with tools like SharePoint or TEAMS. ICF offers a flexible workplace, community investment, and professional development opportunities. The role is based in Fairfax, VA but can be remote. The pay range is $69,862.00 - $118,765.00.
Risk Management Manager (Remote)
Company: CareFirst BlueCross BlueShield
Location: Washington DC
Posted May 04, 2024
<p><b>Resp amp Qualifications<b> <p> <p><strong>PURPOSE<strong> <p> <p>Responsible for development and execution of effective risk management and insurance programs serves as a dedicated resource to several business units of the Company Coordinates and leads risk assessment and drives costeffective risk management strategies to manage insurance costs contractual risk transfer loss mitigation programs and claims <p> <p><strong>ESSENTIAL FUNCTIONS<strong> <p> <ul><li>Proactively mitigate risk in collaboration with other stakeholders such as Legal Operations Management Security and Employee Health amp Safety Design and implement risk mitigation strategies <li> <li>Manage contractual risk transfer via continuous improvement of contract review process and customized insurance boilerplate language work with business partners to assist with review and negotiation of desired insurance language company agreements <li> <li>Act as the key liaison between the business units and the risk management group by promoting a positive environment of collaboration and excellent customer service Provide support education and training to staff to build risk awareness within the organization<li> <li>Manage claims for assigned coverage lines in coordination with internal stakeholders TPAs and Legal Identify and drive loss mitigation opportunities based on contractual rights and claims data analytics Ensure key stakeholders are updated on claims trending <li> <li>Manage the Business Resiliency Suite which includes the Business Impact Continuity and Resumption Plans Integrate these plans into the over Disaster Recovery and Crisis Management process<li> <ul><p><strong>SUPERVISORY RESPONSIBILITY<strong> <p> <p>This position manages people <p> <p><strong>QUALIFICATIONS<strong> <p> <p><strong>Education Level <strong>Bachelors Degree in Finance Accounting Business or related field OR in lieu of a Bachelors degree an additional 4 years of relevant work experience is required in addition to the required work experience <p> <p><strong>Experience<strong> <p> <ul><li>5 years Risk management or related risk assessment field as well as previous financial institution experience required <li> <li>1 year supervisory or demonstrated leadership experience<li> <ul><p><strong>Knowledge Skills and Abilities KSAs<strong> <p> <ul><li>Strong leadership and project management skills with ability to manage multiple competing priorities<li> <li>Excellent selfmanagement skills taking initiative and assuming responsibility for team objectives and initiatives <li> <li>Proficiency in preparing and presenting information in a clear and concise manner to senior leaders<li> <li>Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers within set expectations for service excellence Must be able to effectively communicate and provide positive customer service to every internal and external customer including customers who may be demanding or otherwise challenging<li> <ul><p><strong>Salary Range<strong> $100160 $185922 <p> <p><b>Salary Range Disclaimer<b> <p> <p>The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed This compensation range is specific and considers factors such as but not limited to the scope and responsibilites of the position the candidates work experience educationtraining internal peer equity and market and business consideration It is not typical for an individual to be hired at the top of the range as compensation decisions depend on each cases facts and circumstances including but not limited to experience internal equity and location In addition to your compensation CareFirst offers a comprehensive benefits package various incentive programsplans and 401k contribution programsplans all benefitsincentives are subject to eligibility requirements <p> <p><b>Department<b> <p> <p>Integrated Risk Management <p> <p><b>Equal Employment Opportunity<b> <p> <p>CareFirst BlueCross BlueShield is an Equal Opportunity EEO employer It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information <p> <p><b>Where To Apply<b> <p> <p>Please visit our website to apply wwwcarefirstcomcareers <p> <p><b>Federal DiscPhysical Demand<b> <p> <p>Note The incumbent is required to immediately disclose any debarment exclusion or other event that makes himher ineligible to perform work directly or indirectly on Federal health care programs <p> <p><strong>PHYSICAL DEMANDS<strong> <p> <p>The associate is primarily seated while performing the duties of the position Occasional walking or standing is required The hands are regularly used to write type key and handle or feel small controls and objects The associate must frequently talk and hear Weights up to 25 pounds are occasionally lifted <p> <p><b>Sponsorship in US<b> <p> <p>Must be eligible to work in the US without Sponsorship <p> <p>LIDM1<p>
Oracle Apps RICE Developer
Company: i360technologies, Inc.
Location: Washington DC
Posted May 04, 2024
i360technologies is a growing GOVCON professional services company offering competitive pay, robust benefits, and professional development opportunities. The company is looking for motivated individuals to join their team and support an existing R12 Federal Financials shared service environment.