Customer Satisfaction Jobs in Washington DC
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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.
Windows System Administrator
Company: AnaVation LLC
Location: Washington DC
Posted May 01, 2024
AnaVation, a leader in solving complex technical challenges for the U.S. Federal Intelligence Community, is seeking a Windows System Administrator. The role involves maintaining AWS cloud capabilities, administering technology stacks, providing WSUS engineering support, and creating technical documentation. Required qualifications include an active TS/SCI clearance, a Bachelor's degree, and relevant certifications. Preferred qualifications include additional security certifications and experience with AWS, Azure, or Windows Server 2016. Benefits include generous insurance coverage, a 401k plan, competitive pay, and tuition reimbursement.
UX Designer
Company: ID.me
Location: Washington DC
Posted May 01, 2024
<div><b><strong>Company Overview<strong><b> <p>IDme is a highgrowth enterprise software company that simplifies how people prove and share their identity online The company empowers people to control their data through a portable and trusted login which means they dont need to create a new password when visiting sites that have the IDme button IDmes digital identity network has over 117 million registered members and is used by fourteen federal agencies agencies in 30 states and over 600 corporations for secure identity proofing and verification<p> <p>IDmes technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800633 IAL2 AAL2 credential service provider by the Kantara Initiative In addition to helping people control their credentials and data the companys No Identity Left Behind initiative strives to expand digital access and inclusion for all people The company offers multiple pathways to identity verification online selfserve live video chat agents and in person IDme is passionate about building a robust identity network that does not compromise access for traditionally underserved groups<p> <p>IDme has received numerous awards including Deloittes 2023 Technology Fast 500 Washington Business Journals Fastest Growing Companies Entrepreneur Magazines 100 Brilliant Companies and Wall Street Journals Startup of the Year finalist In recent quarters IDme announced it raised $132 million in Series D funding led by Viking Global Investors with participation from CapitalG Morgan Stanley Counterpoint FTV Capital PSP Growth Auctus Investment Group Moonshots Capital and Scout Ventures IDmes most recent round brings the total investment in IDme to over $275 million since its founding in 2010<p> <div> <p><b><strong>Role Overview<strong><b> <p><p>At IDme we are shaping the future of digital identity facilitating efficient transparent interactions between people and organizations We are a designled company that embeds UX at the heart of our product creation process to enable over 110 million individuals to securely control their credentials and data By joining our team you will be integral to the crafting of intuitive secure digital experiences for a diverse user base With our trailblazing No Identity Left Behind initiative we emphasize inclusivity and access You will also contribute to enhancing IDme Shop where our members enjoy exclusive discounts and cashback offers making their online shopping experience more rewarding<p> <p>As a UX Designer at IDme youll play an instrumental role in crafting unparalleled digital experiences in a dynamic fastpaced environment that encourages entrepreneurial thinking You will be a meticulous designer who not only excels in creating captivating consumer products at a significant scale but also possesses an indepth understanding of design business and technology concepts Your unique ability to consider the broader picture without losing sight of the details sets you apart A relentless advocate for outstanding design you have a knack for fostering relationships and promoting collaboration across teams and stakeholders Experience with design systems will be advantageous<p> <p>As a crucial part of our IDme UX team you will have the opportunity to work across various functions to conceptualize and actualize exceptional user experiences Your ability to take divergent ideas and mold them into toptier products will be instrumental in our success Our ideal candidate champions a usercentered design approach displaying a keen understanding of users goals abilities experiences needs and motivations Balancing member needs with business objectives and technical capabilities will be key to your design approach Your primary objective will be to conceive elegant customercentric designs that amplify the user experience closely partnering with our business product and technology teams<p> <p><b><strong>Responsibilities<strong><b> <p><ul><li>Support the UX design team engineers and product managers to design compelling elegant and sophisticated endtoend user experiences for multiple products and platforms<li> <li>Work collaboratively in assessing and defining customer needs validating user experience feedback<li> <li>Develop innovative visual designs screen layouts navigation systems interaction models visual prototypes user interface elements typography and color palettes<li> <li>Build and present prototypes to test internally as well as through user research<li> <li>Refine solutions in the face of data and other findings<li> <li>Contribute to defining the what as well as the hownot just translating requirements into designs but also offering possible additional interaction solutions<li> <li>Be an evangelist for UX best practices and design excellence<li> <li>Maintain knowledge of current and emerging design principles and best practices in visual design user interface design interaction design information architecture usability theory and evaluation techniques<li> <li>Collaborate with other designers to maintain design consistency and coherence across the products and platforms<li> <li>Give and receive design feedback with fellow teammates<li> <ul><p><b>Qualifications<b> <p><ul><li>A Bachelors degree in UX design interaction design humancomputer interaction or related field<li> <li>A minimum of 3 years of experience in UX Design or a related field<li> <li>An exceptional portfolio of creative product design that showcases complex and creative visual design and UX solutions and solid information architecture<li> <li>Expert knowledge in graphic and visual design principles with a strong emphasis on UI and UX<li> <li>A passion for design and continual improvement<li> <li>Experience creating UX designs with the flexibility and willingness to move from idea to execution quickly<li> <li>Openness to receiving feedback and have your opinions be challenged<li> <li>Exceptional written and oral communication skillsyou can tell compelling stories about your designs and present your work regardless of the audience eg engineers PMs executives other designers etc<li> <li>Ability to prioritize projects communicate progress and deliver on time<li> <li>Ability to thrive in an unstructured fastmoving and constantly evolving high growth environment<li> <ul><p><b><strong>Preferred Qualifications<strong><b> <p><ul><li>Experience working in a startup environment<li> <li>Demonstrated ability to strategically analyze and translate data into effective design recommendations<li> <li>Handson experience with designing and prototyping in tools like Figma<li> <li>Deepseated dedication to creating highquality products<li> <li>The ability to adapt and thrive amid changing priorities and demands<li> <li>Excellent oral and written communication skills with a proven ability to work effectively within a team and independently<li> <li>Experience designing both web amp native mobile applications iOS Android<li> <ul><p>At IDme we believe that an inoffice culture fosters professional growth and development mentorship collaboration and accelerated innovation This position will be inoffice based at one of our locations in either McLean VA or Sunnyvale CA Working in an office together allows our culture to thrive and our team members to establish real connections with their coworkers and the opportunity for lifelong friendships Our work is critical to protecting online identity and were confident that working together is how well change the world <span>LIJS1<span><p> <div> <div> <div> <p><span>The annual base salary listed below for this role is based on experience skills education relevant training and geographic location Company bonus incentive for sales roles equity and benefits are available depending on the role<span><p> <p><span>IDme offers comprehensive medical dental vision health savings account flexible spending accounts medical limited purpose dependent care commuter benefit accounts basic and voluntary life and ADampD insurance 401k with company match parental leave ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy including 8 company wide holidays short and longterm disability insurance accident and critical illness insurance referral bonus policy employee assistance program pet insurance travel assistant program wellbeing and childcare discounts benefit advocates and a learning and development benefit<span><p> <p><span>The above represents the anticipated total rewards package for this job requisition Final offers may vary from the amount listed based on qualifications professional experiences skills education relevant training geographic location and other job related factors<span><p> <div> <p>Pay Range<p> <p><span>$100000<span><span><span><span>$130000 USD<span><p> <div> <div> <div> <p><span>IDme maintains a work environment free from discrimination where employees are treated with dignity and respect All IDme employees share in the responsibility for fulfilling our commitment to equal employment opportunity IDme does not discriminate against any employee or applicant on the basis of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances IDme adheres to these principles in all aspects of employment including recruitment hiring training compensation promotion benefits social and recreational programs and discipline In addition IDmes policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws regulations and ordinances where a particular employee works Upon request we will provide you with more information about such accommodations<span><p> <p><span>Please review our Privacy Policy including our CCPA policy at<span><span> <span><span>idmeprivacy<span><span> If you provide IDme with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy<span><p> <p><span>IDme participates in EVerify<span><p> <div>
Entry Level Management- Customer Accounts
Company: Aurora Ripple Enterprises
Location: Washington DC
Posted May 01, 2024
Aurora Ripple Enterprises is seeking a Customer Account Manager with 1-2 years of experience in customer service or sales. The role involves direct communication with customers, product knowledge, market research, and mediating inquiries. The ideal candidate should possess excellent communication skills, a driven mindset, and a positive demeanor. This is a full-time, in-office position based in the Greater DC area, requiring immediate availability.
SharePoint Application Developer
Company: AETOS
Location: Washington DC
Posted May 01, 2024
Aetos LLC, a minority-owned and service-disabled veteran-owned small business, is seeking an experienced SharePoint Application Developer for a hybrid position supporting the DOJ team. The developer will be responsible for migrating enterprise SharePoint applications to SharePoint Online, incorporating new functionalities, and providing support and training. The role requires strong skills in SharePoint development, system administration, and web development, along with experience in SQL, .NET, and C#. The candidate must have a minimum of 5 years of web design and SharePoint site design experience, a Bachelor's degree in IT, and an Active Certified Scrum Master certification. Clearance: DOD Top Secret Clearance (Active clearance preferred), US citizenship, and the ability to pass a security background check are required.
Locksmith - Kent, WA
Company: Cook Solutions Group
Location: Washington DC
Posted Apr 30, 2024
Cook Solutions Group, a recognized 100 Best Companies to Work for, is seeking a Full-Time Locksmith. The role involves installing, repairing, and servicing locking devices, with a focus on customer service, communication, and time management. The position offers a starting wage of $50K+, benefits including health insurance, 401(k) match, Paid Time Off, and more. The company values employee quality of life and provides comprehensive benefits. The ideal candidate should have 5-10 years of locksmith experience, a valid driver's license, and the ability to travel if necessary.
Senior Software Developer
Company: Viderity Inc.
Location: Washington DC
Posted Apr 30, 2024
Viderity, an award-winning consulting firm, seeks a Software Developer specializing in Applications. The role involves developing complex applications on SharePoint 2016, SharePoint Online, and other platforms used by NSF. Key responsibilities include defining functional requirements, producing technical documentation, providing user support, and assisting in the transition from SharePoint to Microsoft 365. The ideal candidate should have a Bachelor's Degree in Computer Science, at least 6 years of SharePoint development experience, and a proven track record in platform transitions. The position offers a competitive salary, comprehensive benefits, and the opportunity to work with a friendly, whip-smart team on exciting projects.
Customer Experience (CX) Associate
Company: Grant Thornton LLP (US)
Location: Washington DC
Posted Apr 30, 2024
The Customer Experience Associate (CX Associate) role at Grant Thornton involves providing high-level IT support to fully billable employees, ensuring near 100% laptop uptime. The CX Associate is the first on-site responder, offering hands-on and remote support for specific offices. They are responsible for managing software installations, hardware repair, troubleshooting, and guiding customers on issue resolution. The role requires strong communication skills, knowledge of GT's applications and services, and the ability to work independently and in a team. The CX Associate also participates in MIM calls, tests images and software deployments, and maintains on-site IT equipment. Grant Thornton offers a career path with more opportunities, flexibility, and support, and is committed to diversity, equity, and inclusion.
Project Manager
Company: Inspiration Mobility
Location: Washington DC
Posted Apr 30, 2024
Inspiration Mobility, an electrification accelerator, is seeking a Project Manager with 4+ years of experience, preferably in a startup. The role involves driving project planning, tracking, and execution for fleet management products. The successful candidate will establish a project management process, manage data integration, and collaborate with various departments. The role offers a competitive salary, a substantial impact on combating climate change, and a commitment to diversity and equal opportunity.
Lab Manager - II - LMG02
Company: Solutions³ LLC
Location: Washington DC
Posted Apr 30, 2024
Solutions3 is seeking a Technical Engagement Network (TEN) Lab Manager with experience in Linux Systems Administrator. The role involves designing, developing, and deploying advanced cybersecurity capabilities, managing project components, and providing ongoing systems administration and technical support. The ideal candidate should have U.S. Citizenship, an active DoD Secret clearance, and experience with Linux, MacOS, and iOS. Additional desired skills include experience with writing technical procedures, virtualization automation, and multiple operating systems.
Application Developer
Company: BigBear.ai
Location: Washington DC
Posted Apr 30, 2024
BigBear.ai is hiring an Application Developer for the D3 division of DIA in Washington, D.C. The role involves maintaining existing production systems, implementing new modernized enterprise systems, interfacing with cloud providers, and interacting with customers and prime contractors. The ideal candidate must possess an active TS/SCI w/CI Poly clearance, a Bachelor's or Master's degree, and experience with HTML, CSS, JavaScript, major programming languages, application frameworks, SQL/NoSQL databases, and containerization technologies.
Configuration Management Specialist
Company: Spry Methods, Inc.
Location: Washington DC
Posted May 01, 2024
Spry Methods is seeking a Configuration Management Specialist for a government contract in Washington, DC. The role involves processing, tracking, and monitoring Change Requests and Configuration Change Requests, supporting Stage Gate Reviews, SDLC meetings, and patch management. The ideal candidate should have a Bachelor's degree in engineering, relevant work experience, and proficiency with Gitlab, Nexus, BMC Remedy, IBM CLM, and Microsoft SharePoint. An active Secret Clearance is required.
Java Full Stack Developer
Company: BigBear.ai
Location: Washington DC
Posted Apr 30, 2024
BigBear.ai is hiring a Java Full Stack Developer with JavaScript expertise for a hybrid/remote role in Crystal City, VA. The developer will use Agile Scrum and Increment development to build high-performing applications, mentor teammates, and identify system improvements. The role requires an active Secret clearance, understanding of cloud architectures, and proficiency in React, JS, Node, and SQL. Experience with DevOps environments, automated testing tools, and various software platforms is a plus.