Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Director Business Development US, Telco

Company: Telesat

Location: Washington DC

Posted Apr 29, 2024

Telesat, a leading global satellite operator, is seeking a Business Development Director for its Lightspeed LEO services in the US. The role involves developing and executing a sales strategy, evangelizing Telesat Lightspeed, building partnerships, and negotiating agreements with key customers. The ideal candidate should have extensive experience in the US Telco and MNO market, a hunter mindset, and a strong track record in business development.

Scrum Master-LS245

Company: Telesat

Location: Washington DC

Posted Apr 29, 2024

Telesat, a leading global satellite operator, is seeking a SCRUM Master with 3+ years of experience in software development. The role involves leading SCRUM teams, facilitating agile ceremonies, and collaborating with product owners. The ideal candidate should have a degree in Computer Science, strong analytical skills, and excellent communication abilities. The position offers a hybrid work environment and the company values equality in the workplace.

Staff Accountant

Company: Harmonia Holdings Group

Location: Washington DC

Posted Apr 29, 2024

Harmonia Holdings Group, LLC is an award-winning minority and female owned federal government contractor committed to providing innovative, high-performing solutions to our government clients. They offer a competitive compensation package, a family-focused culture, and a dynamic, productive work environment.

Cleared Software Engineer, Computer Vision, Federal

Company: CCRi

Location: Washington DC

Posted Apr 29, 2024

GA-CCRi is seeking a Software Engineer to develop scalable, high-performant cloud-based computer vision systems for automated detection of objects in satellite imagery. The role involves developing image processing pipelines, maintaining existing capabilities, understanding customer requirements, and communicating effectively. The ideal candidate should have a degree in Computer Science, strong cloud-based technology experience, proficient programming skills, and understanding of software engineering principles. Additional desired skills include experience with GEOINT AI/ML pipelines, geospatial data processing, and cloud technologies like Kubernetes and Helm.

AWS Architect

Company: hatch I.T.

Location: Washington DC

Posted Apr 29, 2024

Neovera is seeking an AWS Architect to design and implement solutions in public cloud platforms, particularly AWS. The role involves planning and executing large-scale migrations, architecting scalable enterprise solutions, and maintaining secure environments. The ideal candidate should have a Bachelor's degree in computer science or a related field, AWS Certified Solutions Architect Professional certification, and proven experience in designing AWS solutions for complex enterprise environments. Strong knowledge of cloud architecture best practices, security, and compliance is required. Excellent communication skills and a pro-active mindset are also essential.

Marketing Analyst

Company: CleanChoice Energy

Location: Washington DC

Posted Apr 29, 2024

CleanChoice Energy, a national renewable energy company, is seeking a Marketing Analyst for a fully remote position. The role involves improving data-driven marketing strategies, analyzing customer acquisition and retention programs, and creating reporting packages. The ideal candidate should have 2-3 years of marketing analytics experience, a degree in a related field, and proficiency in SQL and DOMO. Prior energy experience is not required. The position offers competitive compensation and a robust benefits package.

Employee Relations Manager

Company: Democratic National Committee

Location: Washington DC

Posted Apr 29, 2024

The DNC is seeking an Employee Relations Manager to lead internal investigations, manage employee issues, and collaborate with the union. The role involves developing strategies, conducting investigations, and maintaining confidentiality. The ideal candidate should have strong communication skills, problem-solving abilities, and experience in HR, preferably with labor relations. The position offers a competitive salary and comprehensive benefits package.

Program Finance Manager, Advanced Technology Division (ATD)

Company: The Aerospace Corporation

Location: Washington DC

Posted Apr 29, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing technical expertise and innovative solutions. The company is committed to providing an inclusive and diverse workplace and offers a range of benefits to its employees.

Sr. Capture Manager 5039

Company: MetroStar

Location: Washington DC

Posted Apr 29, 2024

MetroStar Systems is seeking a Sr. Capture Manager with 10 years of experience in federal government acquisition lifecycles. The role involves bridging growth, operations, and proposals to win business opportunities. The ideal candidate should have a proven track record of winning $30M+ single-award contracts, strong strategic thinking skills, and excellent interpersonal and communication abilities. MetroStar values its people and offers a generous benefits package, professional growth, and a diverse, inclusive culture.

Senior Strategy Analyst

Company: Appian Corporation

Location: Washington DC

Posted Apr 29, 2024

Appian is a software company that automates business processes, offering an AI-Powered Process Platform for designing, automating, and optimizing complex workflows. The company values respect, work impact, ambition, and constructive dissent. The Senior Strategy Analyst role involves structuring and executing strategic initiatives, gathering and analyzing data, evaluating business opportunities, and ensuring data accuracy. Basic qualifications include a bachelor's degree, 4+ years of experience, and a data-driven mindset. Appian provides training, growth opportunities, and fosters inclusivity through employee-led affinity groups.

Senior Project Manager

Company: AIS (Applied Information Sciences)

Location: Washington DC

Posted Apr 29, 2024

The job posting is for a Senior Project Manager position at AIS, a company dedicated to its employees and committed to innovation. The role involves managing complex projects, ensuring contractual obligations and margin goals are met, and delivering solutions to clients. The ideal candidate should have at least five years of project management experience, commercial industry experience, and proficiency in Agile software methodologies. Desirable skills include project management certification, experience with Microsoft Azure, and previous hands-on technical experience. AIS values its employees, investing in their growth and offering opportunities for advancement within the company.

Cyber Tools Engineer, TS/SCI (DC metro)

Company: GuidePoint Security

Location: Washington DC

Posted Apr 29, 2024

GuidePoint Security is a rapidly growing cybersecurity firm seeking a Senior Cyber Engineer with a Top Secret/SCI clearance and polygraph exam willingness. The role involves leading projects, providing expertise in cyber defense capabilities, and ensuring project completion. Qualified candidates should have experience with cybersecurity tools, Windows and Linux servers, and DoD Risk Management Framework. Additional qualifications include DoD 8570 IAT Level III Certification and ability to obtain a DoD 8570.01-M Cybersecurity Service Provider (CSSP) - Infrastructure Support (IS) certification within 30 days of hire. GuidePoint offers competitive benefits, including 100% employer-paid medical and dental premiums, flexible time off, and a pet benefit option.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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