Customer Satisfaction Jobs in Washington DC

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government contractor providing leadingedge support support to federal customers with a particular focus Defense and National Security mission sets

Junior Intelligence Analyst - Department of Homeland Security (DHS)

Company: Barbaricum

Location: Washington DC

Posted Apr 29, 2024

Barbaricum is a rapidly growing government contractor providing leadingedge support to federal customers with a particular focus on Defense and National Security mission sets We leverage more than 15 years of support to stakeholders across the federal government with established and growing capabilities across Intelligence Analytics Engineering Mission Support and Communications disciplines Founded in 2008 our mission is to transform the way our customers approach constantly changing and complex problem sets by bringing to bear the latest in technology and the highest caliber of talent Headquartered in Washington DCs historic Dupont Circle neighborhood Barbaricum also has a corporate presence in Tampa FL Bedford IN and Dayton OH with team members across the United States and around the world As a leader in our space we partner with firms in the private sector academic institutions and industry associations with a goal of continually building our expertise and capabilities for the benefit of our employees and the customers we support Through all of this we have built a vibrant corporate culture diverse in expertise and perspectives with a focus on collaboration and innovation Our teams are at the frontier of the Nations most complex and rewarding challenges Join us Barbaricum seeks an Intelligence Analyst to provide support to a DHS customer Specifically Analysts will support the Countering Weapons of Mass Destruction CWMD Office of Information Analysis Directorate and Strategy Plans and Policy Directorate at DHS with the goal of enhancing the Departments abilities to prevent terrorists and other threat actors from using weapons of mass destruction The CWMD office within DHS is responsible for coordinating with other Federal efforts and developing a strategy and policy for the Department to plan for detect and protect against the importation possession storage transportation development or use of unauthorized chemical biological radiological or nuclear materials devices or agents in the United States and to protect against an attack using such materials devices or agents against the people territory or interests of the United States Within the CWMD office Analysts will support the Threat Warning and Illumination and Targeting Support branches This position alternates weekly between remote support and the DHS St Elizabeths Campus Responsibilities <ul><li>Responsible for executing complex indepth WMD threat analysis to produce products papers presentations and reports to inform senior DHS leadership DHS Components and other federal state and local homeland security customers for the purposes of Identifying and understanding WMD Homeland threats and providing recommendations to respond to mitigate and disrupt such threats <li> <li>Serve as production or overall author for individual reports and projects <li> <li>Responsible for supporting customer efforts developing and fostering relationships to facilitate coordination and collaboration with DHS and other USGIntelligence Community partners at the analyst level<li> <ul>Qualifications <ul><li>Active TSSCI Clearance required <li> <li>BABS degree in relevant field MAMS preferred<li> <li>3+ years of experience in intelligence analysis <li> <ul>Desired Experience <ul><li>Possess a strong base of experience and depth of skills in intelligence systems and tools and have relevant experience in national command or law enforcement intelligence <li> <li>Previous experience with CBRNWMDrelated intelligence <li> <ul> Additional Information For more information about Barbaricum please visit our website at wwwbarbaricumcom We will contact candidates directly to schedule interviews No phone calls please

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Ruby on Rails Developer 100% remote position Bachelor's Degree with 5+ years of experience

Ruby on Rails Developer

Company: IntelliBridge

Location: Washington DC

Posted Apr 29, 2024

IntelliBridge is seeking a Ruby on Rails Developer for a remote position in the federal sector. The ideal candidate should have a Bachelor's Degree and 5+ years of experience in software development, with expertise in Ruby on Rails, REST based APIs, and Agile environments. The role involves full life cycle software product development, designing and maintaining efficient Ruby code, and conducting software testing. The company offers a comprehensive benefits package and opportunities for professional growth.

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Senior UI/UX Design Specialist

Company: ActioNet, Inc.

Location: Washington DC

Posted Apr 29, 2024

Description ActioNet has an opportunity for a Senior UIUX Design Specialist requiring a Public Trust clearance in the Washington DC metro area You will play a multifaceted role in creating usercentered diverse user experiences by combining insights business needs research and technology We are looking for a creative talented innovative and dynamic individual who understands the necessity of usercentric designs and can create engaging creative solutions representing large amounts of data on various platforms and applications Key Responsibilities Duties and Responsibilities Lead client engagements with their User Experience UX and Visual Design needs and provide innovative HumanCentered Design HCD solutions for developing and implementing digital products Support the clients product vision by researching coming up with ideas drawing testing prototypes and conducting user testing for digital products Assist in the creation of best practices and UIUX design standards Strategically work together with crossfunctional teams to provide innovative customerfocused experiences Basic Qualifications Bachelors degree in UIUX design interaction design humancomputer interaction or related field Strong portfolio of work demonstrating experience creating usercentered design solutions and patterns Minimum of five 5 years of experience in leading a frontend applicationbased team with five 5 or more developers Solid experience using Figma Mocks Prototyping Specs Components and full development life cycle with JavaScript using Vuejs framework Demonstrated ability to plan and implement in GitLabGitHub npm aggrid mapbox and other modem tools for development Demonstrated experience in full development life cycle coding standards and best practices for quality assurance Experience conducting qualitative and quantitative user research eg conducting usability studies performing user research creating personas journey maps Experience in delivering design solutions for projects of considerable scope and complexity to include Design Systems Visual Design and Design Thinking Ability to understand and effectively communicate complex technical concepts Knowledge of industry standards and best practices Strong attention to detail organizational skills and a commitment to quality Ability to work independently and collaboratively within crossfunctional teams Preferred Certification in UIUX Design This role requires an adaptable and detailoriented professional who can perform multiple critical functions in the HumanCentered Design HCD development process ActioNet is a CMMIDEV Level 4 CMMISVC Level 4 ISO 20000 ISO 27001 ISO 9001 HDIcertified womanowned IT Solutions Provider with solid qualifications and expertise in Agile Software Engineering Cloud Solutions Cyber Security and IT Managed Services With 24+ years of stellar past performance ActioNet is the premier Trusted Innogrator Why ActioNet At ActioNet our Passion for Quality is at the heart of everything we do We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters We are committed to our customers by driving and sustaining Service Delivery Excellence We are committed to giving back to our Community helping others and making the world a better place for the next generation ActioNet is proud to be named a Top Workplace for the tenth year 2014 2023 We have a 98 Customer retention rate We are passionate about our customers inspirational missions and entrust our employees and teams to deliver exceptional performance to enable our nations safety security health and wellbeing Whats in It For YouAs an ActioNeter you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers employees and communities We give you the tools to succeed all you need to do is bring your best ideas energy and desire to develop your skills experience and career Are you ready to make a difference ActioNet is an equalopportunity employer and values diversity at our company We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status

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Senior Program Analyst

Company: Hive Group LLC

Location: Washington DC

Posted Apr 29, 2024

Job Summary We are actively seeking to identify personnel to join our team of talented professionals who possess the experience vision commitment and integrity to successfully support the strategic goals of our client Position Responsibilities <ul><li>Assisting with the development and administration of RDTampE contracts to include tasks such as development of solicitation material administration of source selection reviews and assessing technical solutions<li> <li>Monitoring project performance and reviewing deliverables to ensure technical programmatic and financial goals and objectives are met and identify possible program risks<li> <li>Maintaining and monitoring program budgets to include gathering and reviewing monthly reporting information from projectprogram performers and developing budget execution plans<li> <li>Organizing directing and coordinating planning and production of all activities associated with assigned task order projects <li> <li>Providing support to Portfolio and Program Managers in their continued engagement with DHS SampT customers on the receipt prioritization and regular reporting of their operational capability gaps<li> <li>Providing data collection and analyses of user requirements and of existing and emerging systems capabilities and technologies<li> <li>Performing routine tasks including but not limited to scheduling writing internal memos maintaining and updating Program Management records filing intranet website maintenance preparing and reviewing presentations records maintenance and coordinating daily operations of the assigned program<li> <li>Assisting with planning technology transitions to the respective operational customer<li> <li>Attending meetings workshops conferences and program reviews at the direction of the program or project manager to provide programmatic and technical review record meeting minutes and contribute to the program management dialogue with performers <li> <li>Providing assistance in managing and responding to programaligned SampT Executive Secretary data calls compiling information and preparing information for reporting to senior leadership<li> <li>Supporting the identification assessment evaluation and testing of existing and emerging technologies systems and capabilities including coordination with related government academic and industry programs attending meetings and symposia coordinating meetings and programs reviews and supporting program advocacy including development and production of presentation materials<li> <ul>Job Qualifications <ul><li>Either a Bachelors degree and 10 years of experience or a Masters degree and 5 years of experience <li> <li>Active Secret clearance<li> <li>Mandatory DCarea presence<li> <li>Applicants selected must be eligible to receive DHS Suitability<li> <li>Fully remote position except for biannual or quarterly inperson meetings which may be provided with as little as 24 hours notice<li> <ul>Desired Qualifications <ul><li>Demonstrated proficiency providing program management and analytical support to programs and projects serving DHS Mission Areas such as Physical and Cyber Security Border amp Immigration Enforcement and Infrastructure Protection<li> <li>Experience monitoring project development performance and reviewing deliverables to ensure technical programmatic and financial goals and objectives are met and identify possible program risks<li> <li>Excellent communication collaboration and presentation skills Proven resultsoriented problem solving abilities Experience with presentation graphics andor spreadsheet tools<li> <li>Experience providing guidance feedback and consulting services to federal program managers<li> <li>Ability to work in a dynamic teamoriented environment demonstrate teamwork and initiative and function productively in the face of new assignments and the reprioritization of existing assignments <li> <li>Experience providing program andor project management support in on research and development contracts <li> <li>Experience facilitating resolution of customer requirements including helping to identify and document capability gaps formulate and develop technological solutions and participate in and contribute to strategic discussions<li> <li>Experience preparing and reviewing presentations reports project schedules and weekly status inputs<li> <li>Experience supporting the development and production of architectures organizational charts and operations plans and procedures to include program Standard Operating Procedures<li> <li>Experience supporting DHS components and agencies either operationally or through project management<li> <ul>Hive Group is an Equal Employment Opportunity Affirmative Action employer dedicated to making all employment decisions without regard to race color sex including gender and transgender status age religion national origin disability marital status veteran status registered domestic partner or civil union status gender identity medical condition genetic information sexual orientation or any other protected status in accordance with applicable federal state and local laws Hive Group hires and promotes individuals solely on the basis of their qualifications for the job to be filled

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Data Scientist DOD Top-Secret (SCI) or FSP clearance Master's or PhD in a quantitative field

Data Scientist

Company: Thomson Reuters

Location: Washington DC

Posted Apr 29, 2024

Thomson Reuters Special Services (TRSS) is seeking a Data Scientist with a DOD Top-Secret (SCI) or FSP clearance, a Master's or PhD in a quantitative field, and 5-10 years of experience in data cleaning, analysis, programming, and reporting. The role involves driving statistical analyses of open source, proprietary, and customer data, creating analytic metrics and tools, and working with interdisciplinary teams to design, build, and deploy data analysis systems. The Data Scientist will also contribute to a variety of areas including creating algorithms, establishing scalable processes, developing metrics, and identifying trends and opportunities for future client growth. Thomson Reuters offers a dynamic work environment, opportunities for professional growth, and a commitment to diversity and inclusion.

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trusted partner to the nation's space programs cutting edge solutions for our nation's most complex space enterprise inclusive and diverse workplace

Senior Windows Systems Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Apr 29, 2024

The Aerospace Corporation is seeking a Windows Systems Engineer for a 100% onsite role in Chantilly, VA. The role involves overseeing corporate enterprise server infrastructure, deploying and sustaining Microsoft Windows servers, and ensuring compliance with NIST security best practices. The ideal candidate will have a Bachelor's degree in Computer Science or related field, extensive knowledge of MS Windows infrastructure, and experience with tools like SCCM, SCOM, and VMWare. A TS/SCI security clearance is required. Benefits include comprehensive health care, paid time off, a 401(k) plan, and professional growth programs. The company values diversity and inclusion, and is committed to fostering innovation and delivering results.

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Capture and Account Manager Cambridge International Systems National Security amp Defense

Capture and Account Manager

Company: Cambridge International Systems Inc

Location: Washington DC

Posted Apr 29, 2024

Cambridge International Systems Inc Cambridge is seeking a fulltime Capture and Account Manager with experience winning and growing strategic programs across multiple mission areas This position is remote and will require some travel Cambridge was founded in 1994 with a vision to counter threats to national securityand has stayed true to that intent for nearly three decades across multiple domains including security and surveillance engineering and technical solutions aviation services and global logistics Our mission areas include National Security amp Defense Security Cooperation and Threat Reduction Survivability and Resilience Aviation and Space and International Operations We are currently seeking a highly motivated Capture and Account Manager who is accustomed to dynamic and diverse programs such as those worked at Cambridge Our organization requires an enthusiastic selfstarter with advanced communication and analytical skills including an ability to assess and ensure both the big picture of agenciescustomers and the details of specific solicitations The Capture and Account Manager will both identify and build opportunities for the company and will have experience running multiple accounts or programs across DoD military departments and services as well as agencies and must have a proven track record of capture success with high value opportunities Military and technical experience is a must US Air Force USAF and cybersecurity particularly incident response security engineering or assessment and authorization is preferred Experience in the areas of critical infrastructure support and design infrastructure modernization and enterprise network optimization support is also desired The Capture and Account Manager will serve as a key member of the Business Development Capture and Proposals BCP team and report directly to and work closely with the Director of Account Management They will collect and analyze business intelligence build relationships with key users and decision makers as well as USG stakeholders and strategic industry partners Responsibilities include The Capture and Account Manager will develop current accounts of major significance and establish longterm strategic plans for retaining and growing these accounts They will also be responsible for building new accounts and winning new opportunities To accomplish this the Capture and Account Manager is expected to <ul><li>Develop and nurture key business relationships in the Government marketplace with a primary responsibility for identifying and developing opportunities for business expansion <li> <li>Support the development of customer or market penetration strategies and individual opportunity win strategies campaign plans and partnering strategies <li> <li>Gather market and competitor information to identify business trends forecast demand and support preparation of the annual budget <li> <li>Conduct reviews on accounts on regular basis to evaluate clients demands and usage of account determine types of servicesproducts and pricesfees satisfying the clients needs as well as the organizations objectives <li> <li>Attend strategic networking engagements and industry days as a representative of Cambridge both in person and virtually <li> <li>Communicate progress at all stageswriting and disseminating trip reports research briefings and delivering comprehensive gate reviews presentations using Cambridge tools and processes<li> <li>Perform detailed analysis of RFPRFQRFI documents to assess requirements and develop compelling proposal narratives and pricing strategies that demonstrate our value proposition<li> <li>Support opportunity schedule development and capture approach for successful delivery of strategic programs<li> <li>Understand competitor capabilities devise plans to position the company to be successful in pursuits aligned with our capabilities<li> <li>Apply strong facilitation leadership and communication skills to lead capture through the entire pursuit lifecycle<li> <li>Develop compelling opportunity teaming and partnership approaches that increase PWin and allow the company to achieve the most favorable financial contractual and quality outcomes<li> <li>Use firsthand knowledge of customer mission experiences to gain customer intimacy and develop relationship and requirements understanding for improved account management<li> <ul> The Capture and Account Manager will contribute to pipeline development by identifying and qualifying opportunities and will support proposal development while adhering to Cambridges processes Thus they will develop and maintain wellcoordinated internal relationships with key decision makers within the organization and work collaboratively and positively with all levels of the Cambridge team This includes coordinating with the Cambridge Proposal Operations team to help maintain the collaborative and teamoriented environment that currently exists The Capture and Account Manager should be a dedicated expert and will be responsible to maintain extensive and up to date knowledge of current developments in the Government marketplace in order to assess the position of company and determine how to improve it They will apply this expertise to ensure the business development strategy is implemented to make recommendations for change or modification to strategy and to support or lead teams in order to develop and deliver whitepapers demonstrations proposals and other internally developed products used to identify qualify and capture new business REQUIRED QUALIFICATIONS <ul><li>Secret Clearance or ability to get reinstated if lapsed <li> <li>Bachelors Degree or equivalent with 10 12 years of experience or a Masters Degree or equivalent with 8 10 years of experience <li> <li>Track record of successfully managing multiple accountsprograms and capturingretaining business <li> <li>Understanding of the DoD market sector and acquisition process demonstrated achievement in multiple DoD customer domains<li> <li>Excellent written interpersonal and communication skills ability to write executive summaries cover letters and other technical and nontechnical proposal sections<li> <li>Ability and desire to takeon new challenges and highly technical pursuits for new work<li> <li>Must be proficient in using different technologies such as computers and other tools and systems pertinent to the position<li> <ul>DESIRED QUALIFICATIONS <ul><li>Prior military service desired US Air Force USAF preferred<li> <li>Technical background desired cybersecurity expertise preferred particularly incident response security engineering or assessment and authorization<li> <li>International business experience desired<li> <li>Knowledge of and familiarity with Shipley BDCaptureProposal process a plus<li> <li>GovWin GovTribe experience desired<li> <li>Experience with Customer Relationship Management CRM software preferred<li> <ul>TRAVEL REQUIREMENTS <ul><li>Active Passport or the ability to obtain an Active Passport<li> <li>Ability to travel up to 30 Some 45 trips a year CONUS expected potentially 1 trip a year OCONUS<li> <li>In some occasions overnight travel may be required<li> <ul>PHYSICAL ENVIRONMENT AND WORKING CONDITIONS Cambridge International Systems complies with Temporary Duty Station TDYOutside Continental United States OCONUS vaccination requirements If this position requires OCONUS travel listed above Vaccine Recommendations by AOR | Healthmil lists applicable current vaccination requirements by location Office setting <ul><li>Must be able to work in an office environment sitting at a desk looking at a computer for most of the workday<li> <li>Work is physically comfortable the employee has discretion about sitting walking standing etc<li> <li>May be required to travel short distances to officesconference rooms and buildings on site <li> <ul>BENEFITS AND PERKS Cambridge International Systems is committed to investing in our employees and their future by providing them with competitive compensation career development opportunities comfortable working conditions and a comprehensive benefits package some of which are listed below <ul><li>Medical dental vision LifeADampDSTDLTD insurance<li> <li>401k matching and immediate vesting<li> <li>Paid time off and holidays<li> <li>Generous tuition amp training assistance program<li> <li>Relocation assistance<li> <li>Signon bonuses<li> <li>Referral bonuses<li> <li>Performancebased bonuses<li> <li>Community involvement amp outreach<li> <li>Wellness program<li> <li>Employee Assistance Program EAP<li> <li>Tickets at Work<li> <ul>Refer to a friend If you know someone who may be interested please share this posting We are a growing team and there may be more opportunities like this one here at Cambridge International Systems MORE ABOUT US At Cambridge we recognize innovation and agility grow through diverse collaboration Our team is comprised of unique individuals and it is our policy to provide equal opportunity in recruiting hiring training and promoting individuals in all job categories without regard to race color religion national origin gender age disability genetic information veteran status sexual orientation gender identity or any other protected class or category as may be defined by federal state or local laws or regulations It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal state and local laws and regulations If you are a qualified individual with a disability or a disabled veteran requiring assistance with the application process please visit httpscbridgeinccomaccessibility for information on how to request assistance

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SharePoint Administrator (Top Secret)

Company: Rackner

Location: Washington DC

Posted Apr 29, 2024

Title SharePoint Administrator Location Washington DC Onsite 45 days per week Clearance Active Top Secret SCI Preferred About this role <ul><li>Rackner is seeking a qualified SharePoint Administrator with an active TS active SCI preferred clearance to support our operations at the State Department<li> <li>Instrumental in maintaining improving and optimizing our SharePoint environment to ensure seamless collaboration and communication<li> <ul>We are seeking professionals with <ul><li>Bachelors degree Computer Science or related degree preferred<li> <li>5+ Years Maintain SharePoint 2010 2013 2016 amp SharePoint Online MS SharePoint Server SharePoint SME and disaster recovery fluency for SharePoint<li> <li>Address server upgrades patching backups licensing<li> <li>SharePoint architecture and implementation<li> <li>Troubleshooting Help desk support and SharePoint housekeeping<li> <ul>What will make you successful <ul><li>Maintain and administer Microsoft SharePoint 2010 2013 and 2016 Servers including daily monitoring troubleshooting patching and performance analysis<li> <li>Install and configure SharePoint software and related components at the server level including SQL Server web server and application server<li> <li>Manage the functionality of features such as Search view the Audit Log Reports work with site collection policies manage the site collection caching and activate or deactivate Site Collection features<li> <li>Participate in planning and execution of tasks related to the evaluation of new SharePoint based initiatives upgraded versions patching and integration with additional Enterprise Systems<li> <li>Perform typical system administrative activities such as backup restore and issue resolution<li> <li>Provide guidance and recommendations for enterprise deployments of SharePoint Able to understand develop and expert in PowerShell commands<li> <li>Maintain current industry knowledge of development concepts best practices and procedures for SharePoint solutions<li> <li>Ensures compliance with policies and procedures including STIG requirements<li> <li>Troubleshooting customer support and tickets incident handling for SharePoint sites<li> <ul>About Rackner <ul><li>We are a software consultancy that builds cloudnative solutions for startups enterprises and the public sector<li> <li>We are an energetic growing consultancy with a passion for solving big problems for both startups and enterprises<li> <li>We enable digital transformation for large organizations through the newest in distributed technologies as we are laser focused on endtoend application development DevSecOps AIML and systems architecture and our methodology focuses on cloudfirst and costeffective innovation<li> <li>Our customers hail from a diverse evergrowing list of industries<li> <ul>Benefits Additional Info Rackner embraces and promotes employee development and training and covers the cost of certifications relevant to a position and the technologiesservices provided FitnessGym membership eligibility weekly pay schedule and employee swag snacks amp events are offered as well <ul><li>401K with 100 matching up to 6<li> <li>Highly competitive PTO<li> <li>Military leave<li> <li>Great health insurance with large network of providers<li> <li>MedicalDentalVision<li> <li>Life Insurance and short amp longterm disability<li> <li>IndustryLeading Weekly Pay Schedule<li> <li>Home office amp equipment plan<li> <ul> SharePoint sqlserver UI UX TopSecret SCI O365 StateDepartment DoS Collaboration Diversity Inclusion

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complete the online application submit the documentation specified complete application package

IT SPECIALIST (CUSTOMER SUPPORT)

Company: Department of the Air Force

Location: Fairchild AFB, Washington Fairchild AFB, Washington

Posted Apr 29, 2024

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Senior Director, Technical Program Manager

Company: BlackSky

Location: Washington DC

Posted Apr 29, 2024

Senior Director Technical Program Manager About Us BlackSky is a realtime intelligence company We own and operate the worlds most advanced spacebased intelligence platform and provide customers satellite imagery automated analytics and highfrequency monitoring of strategic locations economic assets and events from around the globe BlackSky is trusted by the most demanding allied military and intelligence organizations and commercial companies to deliver foresight into critical matters that affect national security and the economy BlackSkys data enables governments and businesses to see understand and anticipate change as it happens giving them the ultimate strategic advantage so they can act quickly Our global team works with cuttingedge technology to make a difference around the world and prides itself on being peoplefirst customerfocused and fun This role will provide management and oversight of a highly integrated solution extending our product capabilities and delivering advanced geospatial data into customer workflows The program requires both technical acumen in both imagery and analytics tasking processing and delivery systems management as well as familiarity delivering and supporting software in customer environments This position is responsible for the team leadership customer interaction and interaction with BlackSky product development teams to ensure overall success Ideally this position will be located near our corporate headquarters in Herndon VA and will report to VP of Geospatial Solutions Inperson duties may be needed as appropriate for managing this program supporting customers and overseeing the team Responsibilities <ul><li>Serve as the program manager for highly integrated customer solution set<li> <li>Serve as the primary contractual and technical interface to the customer team<li> <li>Responsible for the cost schedule and technical execution of programs The PM is the primary Customer PM interface and has authority to make decisions related to changes in the program baseline within the bounds of the contract<li> <li>Manage and direct program personnel to successfully meet the objectives of the Customer and Program<li> <li>Lead and oversee management and effectiveness of the Program Management Office PMO to include reporting engineering production subcontract management planning risk management and overall execution of the program per the processes and guidelines established<li> <li>Interact with the broader business and product development staff to ensure product and solution alignment<li> <li>Prepare monitor and operate within program budgets to include meeting or exceeding projected revenue and profitability goals<li> <li>Exercise independent judgment and discretion in overall program management<li> <li>Coordinate regular updates across the business leadership communicating program execution and highlighting any risk or critical milestone objectives<li> <li>Preparation of Technical and Cost proposals ie task orders to ensure contract award on favorable terms to the customer and the company<li> <li>Assign tasks in order to meet work priorities and goals<li> <li>Participate in scheduled and ad hoc meetings and provide updates regarding the development and execution of program objectives<li> <li>Organize and work collaboratively using Microsoft Office applications and other management tools<li> <li>Other related tasks as required<li> <ul>Required Qualifications <ul><li>At least 15 years of experience in program and product development or support settings with at least 10 years of relevant industry experience in the GEOINTGIS industry<li> <li>Minimum of seven 7 years of direct management leadership experience developing fielding and supporting systems preferably as a program manager<li> <li>Prior experience delivering major embedded systems into a customer environment<li> <li>Active Top SecretSCI clearance<li> <li>Bachelors Degree in Computer Science Systems Engineering or related field<li> <li>Subject matter expertise SME in a wide variety of Geospatial and commercial data sources formats and exploitation techniques<li> <li>Strong knowledge of the architecture and design of multiINT systems<li> <li>Concepts of Operations and documenting functional and performance requirements<li> <li>Good customer teaming skills ability to collaborate in crossfunctional teams<li> <ul>Preferred Qualifications <ul><li>PMP or equivalent certification<li> <li>Experience integrating traditionnontraditionalemerging MultiINT sources into mission capabilities<li> <li>Demonstrated success providing longterm system engineering and program support to a DoD or IC customer<li> <li>Previous experience supporting a large international customer<li> <ul>Life at BlackSky for fulltime benefits eligible employees includes <ul><li>Medical dental vision disability group term life and ADampD voluntary life and ADampD insurance<li> <ul><li>BlackSky pays 100 of employeeonly premiums for medical dental and vision and contributes $100month for outofpocket expenses<li> <ul><li>15 days of PTO 11 Company holidays four Floating Holidays prorated based on hire date one day of paid volunteerism leave per year parental leave and more<li> <li>401k pretax and Roth deferral options with employer match<li> <li>Flexible Spending Accounts<li> <li>Employee Stock Purchase Program ESPP<li> <li>Employee Assistance and Travel Assistance Programs<li> <li>Employer matching donations<li> <li>Professional development<li> <li>Mac or PC Your choice<li> <li>Awesome swag<li> <ul>BlackSky is committed to hiring and retaining a diverse workforce We are proud to be an Equal OpportunityAffirmative Action Employer All Qualified applicants will receive consideration for employment without regard to race color religion sex age national origin sexual orientation gender identity disability protected veteran status or any other characteristic protected by law To conform to US Government space technology export regulations including the International Traffic in Arms Regulations ITAR you must be a US citizen lawful permanent resident of the US protected individual as defined by 8 USC 1324ba3 or eligible to obtain the required authorizations from the US Department of State EEOAAP Pay Transparency Statements httpswwwdolgovofccpregscomplianceposterspdfeeopostpdf httpswwwdolgovofccpregscomplianceposterspdfOFCCPEEOSupplementFinalJRFQA508cpdf

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unmatched value to customers and employees cutting edge technology in AWS cloud environment generous cost sharing for medical insurance

Full Stack Developer - HYBRID possible!

Company: AnaVation LLC

Location: Washington DC

Posted Apr 29, 2024

AnaVation, a leading company in solving complex technical challenges for the U.S. Federal Intelligence Community, is seeking a Java developer with experience in Angular 2+, Spring Boot, Spring Data JPA, Spring Security, Tomcat, PostgreSQL, AWS Cloud development, and software development life cycle. The role offers competitive pay, comprehensive benefits, and potential for hybrid support. The company culture is engaging, and the position provides an opportunity for career growth and making a difference.

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Director Federal Client Solutions Intact Technology is seeking sales representative to market

Director, Federal Client Solutions (Sales)

Company: Intact Technology

Location: Washington DC

Posted Apr 29, 2024

DIRECTOR FEDERAL CLIENT SOLUTIONS Reston VA Remote Intact Technology is seeking a sales representative to market and sell Intacts services to federal customers that help them achieve their desired business outcomes while maintaining wonderful relationships This position will be primarily remote Travel may be required up to 25 Intact Culture Intact is committed to customer success employee satisfaction and making the world a better place Our culture thrives on individuality independence autonomy and empowerment We promote a healthy worklife balance full of flexibility to spend time with your family and cultivate your unique personal hobbies and interests We cant wait to learn about yours We know that our people are our most valuable resource therefore we demonstrate an authentic interest in the wellbeing of our employees This is evident not only in the way we handle remote work and time off but also in the personal and thoughtful questions we ask and the personal development goals we help employees achieve Intact is committed to providing the highest level of service to its customers and we know that begins with employees who feel valued and fulfilled We take pride in creating a positive workplace and experience for our employees and have been named a Washington Post Top Workplace in 2016 2017 2018 2019 2021 2022 and 2023 We really care about you and we really mean it Visit our team page if youd like to see what other employees are saying Duties amp Responsibilities Account Management <ul><li>Build relationships with client and customer technical staff and end users <li> <li>Analyze client and customer needs <li> <li>Provide a high level of client relationship management <li> <li>Maintain a consistent track record of meeting quota and revenue goals<li> <ul> Business Development <ul><li>Prospect and develop new business opportunities with new and existing clients within select strategic federal accounts<li> <li>Manage business relationships with our vendor partners sales teams <li> <li>Clearly articulate Intact and technology partners strategic value proposition to highlevel executives in all markets <li> <li>Work closely with Marketing to promptly follow up on qualified leads <li> <li>Network with business partners vendors and independent consultants to remain current with industry and technology developments <li> <li>Represent and support employer at sales or demonstration presentations trade shows and conferences <li> <li>Present corporate overview and concepts to clients on an asneeded basis via web technology or coordinate with Business consultants <li> <li>Drive account penetration with new technology and develop license revenue and service opportunities <li> <li>Research and propose products systems and solutions as appropriate <li> <ul>Operations Administration <ul><li>Complete all documentation required to complete business transactions <li> <li>Manage Account maintenance and collection process in cooperation with the Intact Account Receivables team <li> <li>Intact Sales representatives must maintain all contacts accounts forecasts and pipelines within the Sales Management System <li> <li>Facilitate crosssale of Intact services and partner products <li> <li>Assist in the development of marketing content <li> <li>Lead effort developing Statement of Work Request for proposals Request for quotes capability statements and other businesssalesmarketing presentations or documentation <li> <li>Present all contracts to Intact Management for review approval and signature <li> <ul>General <ul><li>Intact Sales representatives are required to take appropriate vendor sales certifications <li> <li>Complete other duties as Intact assign to employees from time to time <li> <li>Work with the internal delivery team to ensure a smooth handoff of closed opportunities<li> <ul> Required Qualifications <ul><li>5+ years of experience with software and or services sales<li> <li>2+ years of experience selling to the US Federal Government<li> <li>Customer service skills to listen to customers concerns and address their needs<li> <li>Interpersonal skills to work with various people daily build relationships and network<li> <li>Confidence and strong selfassuredness to succeed in coldcalling customers and making a sale<li> <li>Communication skills especially persuasion to convey the benefits of a product to potential customers<li> <li>Ability to travel to customer sites and various vendor conferences<li> <ul> Intact Technologys Talent Vision All for One One for All <ul><li>We are stakeholders in our customers success Do it well or not at all<li> <li>We are super passionate about delivering the best outcomes for our customers<li> <li>Our people are doers makers creators thinkers and creative problem solvers<li> <li>Our culture thrives on individuality independence autonomy and empowerment<li> <li>We encourage a healthy worklife balance<li> <ul> Exceptional benefits for exceptional performers <ul><li>Ongoing personal and professional development<li> <li>Unlimited paid time away from work to go on adventures relax or recover plus 12 paid holiday<li> <li>Company holiday closure December 25th January 1st<li> <li>Premium healthcare plans Medical Dental Vision including HSA and FSA options<li> <li>Qualified 401k Program<li> <li>Virtual happy hours and other team building events<li> <li>Wellness Clubs that cater to different interests<li> <ul> Intact Technology is an Affirmative Action Employer and is committed to providing equal employment opportunities without regard to an individuals race color religion age gender identification sexual orientation veteran status national origin or disability

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Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?

Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.

What skills and certifications are most valued in Customer Satisfaction positions?

Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.

Is remote work common for Customer Satisfaction roles?

Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.

What career progression paths exist in Customer Satisfaction?

Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.

What industry trends are shaping Customer Satisfaction today?

AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

All Customer Satisfaction Jobs 2,131 jobs All Jobs in Washington DC 35,137 jobs Customer Satisfaction in Remote 249,429 jobs Customer Satisfaction in Other US Location 216,827 jobs Customer Satisfaction in New York City, NY 57,606 jobs Customer Satisfaction in Multiple Locations 51,716 jobs Customer Satisfaction in USA 45,851 jobs Customer Satisfaction in Chicago, IL 33,954 jobs Travel in Washington DC 79,967 jobs Full Time in Washington DC 46,687 jobs Retirement Plan in Washington DC 43,124 jobs 401(K) in Washington DC 38,861 jobs Health Insurance in Washington DC 36,352 jobs Life Insurance in Washington DC 34,036 jobs

Customer Satisfaction Jobs in Washington DC

Frequently Asked Questions

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