Customer Satisfaction Jobs in Washington DC
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Large Enterprise Account Executive - Pacific Northwest
Company: Sprinklr
Location: Washington DC
Posted Apr 29, 2024
<p>Sprinklr is a leading enterprise software company for all customerfacing functions With advanced AI Sprinklrs unified customer experience management UnifiedCXM platform helps companies deliver human experiences to every customer every time across any modern channel Headquartered in New York City with employees around the world Sprinklr works with more than 1000 of the worlds most valuable enterprises global brands like Microsoft PampG Samsung and more than 50 of the Fortune 100 <p> <p>Learn more about our culture and how we make our employees happier through <b>The Sprinklr Way<b> <p> <p><strong><b>Job Description<b><strong> <p> <p><strong>By applying to this position please understand that you are not applying to an active current opening at Sprinklr but you are adding yourself to a talent pool We use talent pools to connect with potential candidates for future opportunities Please see the job description below to see what we typically look for when hiring for a Large Enterprise Account Executive We look forward to connecting with you and thank you for your interest in a position at Sprinklr<strong> <p> <p>What Youll Do <p> <ul><li>You will be identifying negotiating and closing big deals in a defined territory You will be working with CMOs and CTOs of some of the biggest brands in the world You will be working with them to build solutions that allow them to win We are customer obsessed<li> <li>You will be called upon to utilize superior salesmanship to develop sales opportunities and identify the necessary decision makers and influencers of the prospective deal We believe it is OK be fearless<li> <li>You will listen identify and understand clientsprospective clients needs and deliver to their expectations You will be able to build relationships with multiple stakeholders and influence them in a positive way Helping others succeed makes us happy<li> <li>You will actively seek out new sales leads and business opportunities through active networking and utilizing business referrals We passionately genuinely care <li> <li>You are hugely curious will constantly look for ways to enhance your knowledge of our industry market and competitors to provide that sales edge needed to close business and generate revenue We believe that every human has the potential to be amazing Keep learning AND be curious we are constantly looking for ways to enhance knowledge of our industry market and competitors to provide the sales edge to close business and generate revenue <li> <li>You will seek feedback at every opportunity so you can be the best you can be You will seek this from leaders peers and clients We do the right thing always and take extreme pride in who we are what we build and what we do AND we are led by character<li> <ul><p>Who You Are amp What Makes You Qualified <p> <ul><li>You are one to the top 10 of the sales people in your current companydivision You have a track record of being one of the best You are someone who pursues your passions with energy and commitment We never ever give up<li> <li>You are incredibly smart we are in a very fast moving industry and you have to be nimble of mind to keep up and have a work ethic second to none Every human has the potential to be amazing Keep learning AND we are coachable <li> <li>Youve got 48 years of enterprise software sales experience meaning youve experienced the full range of obstacles when behind the wheel of creating a complex amp enterprise wide SaaS deals We are customer obsessed<li> <li>Youve been successful in building relationships Sprinklr is a best in class solutionBut weve succeeded because we genuinely care about how we make people feel You share the same values know that relationships are everything and have the ability to use these to identify and develop new business opportunities We passionately genuinely care<li> <li>You love the Customer Experience revolution Its not just social its the entire relationship between global brands and consumers thats changing and as social interactions evolve in importance Sprinklr is right in the middle of it Your desire and ability to embrace this change and understand how social media platforms can impact the various functions of a large organization is critical We do the right thing always and take extreme pride in who we are what we build and what we do<li> <ul><p><b>Why Youll Love Sprinklr <b> <p> <p>Were committed to creating a culture where you feel like you belong are happier today than you were yesterday and your contributions matter At Sprinklr we passionately genuinely care For fulltime employees we provide a range of comprehensive health plans leading wellbeing programs and financial protection for you and your family through a range of global and localized plans throughout the world <p> <p>For more information on Sprinklr Benefits around the world head to httpssprinklrbenefitscom to browse our countryspecific benefits guides <p> <p>We focus on our mission We founded Sprinklr with one mission to enable every organization on the planet to make their customers happier Our vision is to be the worlds most loved enterprise software company ever <p> <p>We believe in our product Sprinklr was built from the ground up to enable a brands digital transformation Its platform provides every customerfacing team with the ability to reach engage and listen to customers around the world At Sprinklr we have many of the worlds largest brands as our clients and our employees have the opportunity to work closely alongside them <p> <p>We invest in our people At Sprinklr we believe every human has the potential to be amazing We empower each Sprinklrite in the journey toward achieving their personal and professional best For wellbeing this includes daily meditation breaks virtual fitness and access to Headspace We have continuous learning opportunities available with LinkedIn Learning and more <p> <p>EEO Our philosophy Our goal is to ensure every employee feels like they belong and are operating in a judgmentfree zone regardless of gender race ethnicity age and lifestyle preference among others We value and celebrate diversity and fervently believe every employee matters and should be respected and heard We believe we are stronger when we belong because collectively were more innovative creative and successful <p> <p>Sprinklr is proud to be an equalopportunity workplace and is an affirmativeaction employer We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status See also Sprinklrs EEO Policy and EEO is the Law <p> <p><b>Compensation Range<b> <p> <p>$110000 $146000 $183000 <p> <p>The base salary range for this role at minimum midpoint and maximum is shown above It is not typical for a candidate to be hired close to or at the maximum of the salary range At Sprinklr base pay depends on multiple individualized factors including experience qualifications jobrelated knowledge and skills and geographic location Base pay also depends on the relative experience knowledge skills to our internal peers in the role Base pay is only one part of our competitive Total Rewards package the successful candidate may also be eligible to participate in Sprinklrs discretionary bonus plan commission plan andor equity plan depending on role <p> <p>USbased Sprinklr employees are eligible for a highly competitive benefits package as well which demonstrates our commitment to our employees health wellbeing and financial protection The USbased benefits include a 401k plan with 100 vested company contributions flexible paid time off holidays generous caregiver and parental leaves life and disability insurance and health benefits including medical dental vision and prescription drug coverage<p>
Director, Technical Program Manager
Company: BlackSky
Location: Washington DC
Posted Apr 29, 2024
<p><strong>Director Technical Program Manager<strong><p> <p><strong>About Us<strong><p> <p><strong>BlackSky <strong><span>is a realtime intelligence company<span><strong> <strong><span>We own and operate the worlds most advanced spacebased intelligence platform and provide customers satellite imagery automated analytics and highfrequency monitoring of strategic locations economic assets and events from around the globe BlackSky is trusted by the most demanding allied military and intelligence organizations and commercial companies to deliver foresight into critical matters that affect national security and the economy BlackSkys data enables governments and businesses to see understand and anticipate change as it happens giving them the ultimate strategic advantage so they can act quickly Our global team works with cuttingedge technology to make a difference around the world and prides itself on being peoplefirst customerfocused and fun<span><p> <p>This role will provide management and oversight of a highly integrated solution extending our product capabilities and delivering advanced geospatial data into customer workflows The program requires both technical acumen in both imagery and analytics tasking processing and delivery systems management as well as familiarity delivering and supporting software in customer environments This position is responsible for the team leadership customer interaction and interaction with BlackSky product development teams to ensure overall success<p> <p>Ideally this position will be located near our corporate headquarters in Herndon VA and will report to VP of Geospatial Solutions Inperson duties may be needed as appropriate for managing this program supporting customers and overseeing the team<p> <p><strong>Responsibilities<strong><p> <ul><li>Serve as the program manager for highly integrated customer solution set<li> <li>Serve as the primary contractual and technical interface to the customer team<li> <li>Responsible for the cost schedule and technical execution of programs The PM is the primary Customer PM interface and has authority to make decisions related to changes in the program baseline within the bounds of the contract<li> <li>Manage and direct program personnel to successfully meet the objectives of the Customer and Program<li> <li>Lead and oversee management and effectiveness of the Program Management Office PMO to include reporting engineering production subcontract management planning risk management and overall execution of the program per the processes and guidelines established<li> <li>Interact with the broader business and product development staff to ensure product and solution alignment<li> <li>Prepare monitor and operate within program budgets to include meeting or exceeding projected revenue and profitability goals<li> <li>Exercise independent judgment and discretion in overall program management<li> <li>Coordinate regular updates across the business leadership communicating program execution and highlighting any risk or critical milestone objectives<li> <li>Preparation of Technical and Cost proposals ie task orders to ensure contract award on favorable terms to the customer and the company<li> <li>Assign tasks in order to meet work priorities and goals<li> <li>Participate in scheduled and ad hoc meetings and provide updates regarding the development and execution of program objectives<li> <li>Organize and work collaboratively using Microsoft Office applications and other management tools<li> <li>Other related tasks as required<li> <ul><p><strong>Required Qualifications<strong><p> <ul><li>At least 12 years of experience in program and product development or support settings with at least 8 years of relevant industry experience in the GEOINTGIS industry<li> <li>Minimum of five 5 years of direct management leadership experience developing fielding and supporting systems preferably as a program manager<li> <li>Prior experience delivering major embedded systems into a customer environment<li> <li>Active Top SecretSCI clearance<li> <li>Bachelors Degree in Computer Science Systems Engineering or related field<li> <li>Subject matter expertise SME in a wide variety of Geospatial and commercial data sources formats and exploitation techniques<li> <li>Strong knowledge of the architecture and design of multiINT systems<li> <li>Concepts of Operations and documenting functional and performance requirements<li> <li>Good customer teaming skills ability to collaborate in crossfunctional teams<li> <ul><p><strong>Preferred Qualifications<strong><p> <ul><li>PMP or equivalent certification<li> <li>Experience integrating traditionnontraditionalemerging MultiINT sources into mission capabilities<li> <li>Demonstrated success providing longterm system engineering and program support to a DoD or IC customer<li> <li>Previous experience supporting a large international customer<li> <ul><p><strong>Life at BlackSky for fulltime benefits eligible employees includes<strong><p> <ul><li>Medical dental vision disability group term life and ADampD voluntary life and ADampD insurance<li> <ul><li>BlackSky pays 100 of employeeonly premiums for medical dental and vision and contributes $100month for outofpocket expenses<li> <ul><li>15 days of PTO 11 Company holidays four Floating Holidays prorated based on hire date one day of paid volunteerism leave per year parental leave and more<li> <li>401k pretax and Roth deferral options with employer match<li> <li>Flexible Spending Accounts<li> <li>Employee Stock Purchase Program<li> <li>Employee Assistance and Travel Assistance Programs<li> <li>Employer matching donations<li> <li>Professional development<li> <li>Mac or PC Your choice<li> <li>Awesome swag<li> <ul><p>BlackSky is committed to hiring and retaining a diverse workforce We are proud to be an Equal OpportunityAffirmative Action Employer All Qualified applicants will receive consideration for employment without regard to race color religion sex age national origin sexual orientation gender identity disability protected veteran status or any other characteristic protected by law<p> <p>To conform to US Government space technology export regulations including the International Traffic in Arms Regulations ITAR you must be a US citizen lawful permanent resident of the US protected individual as defined by 8 USC 1324ba3 or eligible to obtain the required authorizations from the US Department of State<p> <p>EEOAAP Pay Transparency Statements httpswwwdolgovofccpregscomplianceposterspdfeeopostpdf<br >httpswwwdolgovofccpregscomplianceposterspdfOFCCPEEOSupplementFinalJRFQA508cpdf<em><br ><em><p>
Analyst II
Company: Thomson Reuters
Location: Washington DC
Posted Apr 29, 2024
Thomson Reuters Special Services (TRSS) is looking for an Analyst to perform due diligence assessments, threat management reports, and other tasks. The role requires strong research and analysis skills, as well as experience with data collection, cleaning, and visualization. The company offers a competitive salary, comprehensive benefits, and opportunities for professional growth.
Senior Copy Editor
Company: Dynamis
Location: Washington DC
Posted Apr 29, 2024
<p>Dynamis is seeking a senior level copy editor with at least eight years of previous experience with the editorial process The editor would be working onsite in Washington DC for the Department of the Treasurys Office of Intelligence and Analysis OIA <p> <p><strong>TOP SECRET<strong> <strong>clearance required with the ability to attain SCI<strong> <p> <p><strong>Responsibilities<strong> <p> <ul><li>Edit written products to improve quality and ensure products are editorially correct without altering technical accuracy or meaning<li> <li>Ensure products conform to OIA reporting policy guidance and style standards<li> <li>Apply writing standards critical thinking skills and expertise in grammar punctuation spelling and copyediting to identify and resolve editorial issues and inconsistencies in complex text and graphics<li> <li>Revise corporate style guidance as necessary<li> <li>Develop and recommend editorial and publishing policies and practices along with standard operating procedures for editing and or publishing<li> <li>Experience performing copyedit reviews of intelligence products including classification portion markings and endnotes<li> <li>Knowledge of Intelligence Community agencyoffice style guides<li> <li>Interact with client and contribute to the development or improvement of intelligence product production processes <li> <ul><p><strong>Requirements<strong> <p> <ul><li>US Citizenship<li> <li>Bachelor of Arts or Bachelor of Science<li> <li>Active <strong>TOP SECRET<strong> clearance with the ability to attain SCI<li> <li>At least 8 years previous copyedit experience <li> <li>Computer skills required MS Office Suite skills<li> <li>Ability to review written products and visual information and recommend readability tone and style edits suitable for the intended audience and in keeping with IC analytic tradecraft standards<li> <li>Familiar with and uptodate on IC standards for finished intelligence products<li> <li>Ability to show initiative and commitment to the companys goals<li> <li>Ability to readily adapt to changing requirements <li> <li>Strong commitment to performing and producing at the highest level of quality at all times<li> <li>Ability to manage individual workflow effectively and improve processes when necessary<li> <li>Ability to communicate clearly and effectively with coworkers both in written and verbal communications<li> <li>Positive attitude focused on customer satisfaction<li> <ul>
Desk Side Support Manager
Company: ActioNet, Inc.
Location: Washington DC
Posted Apr 29, 2024
<p><strong>Description<strong> <p> <p>ActioNet has an opportunity for a <b>Desk Side Support Manager <b>requiring a Public Trust clearance in the Washington DC metro area Hybrid work is available You will play a multifaceted role and be responsible for all desk side Support providing all necessary personnel to fully and completely administer the hardware and software supplied to end users You will ensure cohesiveness between all Tiers and manage the daytoday operations of services including incident service requests and enduser support The right candidate works well with a team always exhibits excellent customer service skills and is selfmotivated seeking ways to improve the environment <p> <p><b>Duties and Responsibilities<b> <p> <ul><li>Provide supervision of all desk side personnel assigned to this contract<li> <li>Ensure Call Center personnel adhere to all <b>Tier 2<b> SOPs<li> <li>Ensure satisfactory performance of contract task areas<li> <li>Train and mentor staff responsible for phone and inperson support to users in email directories computer operating systems and desktop applications for all computer systems and applications<li> <li>Facilitate and collect knowledge about common problems and service requests to boost First Call Resolution FCR <li> <li>Optimize shifts to meet fluctuations in call volumes<li> <li>Ensure staff are trained for all ticket types<li> <li>Ensures that projects adhere to ActioNets Quality Management System including ActioNet tools and industry best practices and that adequate status reporting reviews and other control tools are employed to keep projects on track and customers fully informed of status<li> <li>Strategically work together with crossfunctional teams to provide innovative customerfocused experiences<li> <ul><p><b>Basic Qualifications required<b> <p> <ul><li>Five 5 or more years managing and leading desk side support teams utilizing ITIL and Agile methodologies<li> <li>Microsoft Office Specialist MOS certification in at least 1 of the following Access Excel PowerPoint Outlook and Word<li> <li>Experience leading teams of 25+ technicians supporting 5000+ devices across several geographic locations<li> <li>Solid experience in supervising technicians striving for 100 SLA compliance<li> <li>Extensive knowledge and experience of customer service <li> <li>Good interpersonal Problemsolving and Time management skills<li> <li>Strong management skills to manage resources and daytoday processes<li> <li>Strong attention to detail organizational skills and a commitment to quality<li> <li>Ability to work independently and collaboratively within crossfunctional teams<li> <ul><p><b>Preferred<b> <p> <ul><li>Bachelors degree in computer scienceinformation systems<li> <li>ITIL 4 Certification <li> <li>Help Desk Institute HDI Certification Support Center Manager <li> <li>ServiceNow certification<li> <ul><p>ActioNet is a CMMIDEV Level 4 CMMISVC Level 4 ISO 20000 ISO 27001 ISO 9001 HDIcertified womanowned IT Solutions Provider with solid qualifications and expertise in Agile Software Engineering Cloud Solutions Cyber Security and IT Managed Services With 24+ years of stellar past performance ActioNet is the premier Trusted Innogrator <p> <p><b>Why ActioNet<b> <p> <p>At ActioNet our <b>Passion for Quality<b> is at the heart of everything we do <p> <ul><li>We are committed to making <b>ActioNet a great place to work <b>and continue to invest in our ActioNeters<li> <li>We are committed to our customers by driving and sustaining <b>Service Delivery Excellence<b><li> <li>We are committed to giving back to our <b>Community<b> helping others and making the world a better place for the next generation<li> <ul><p>ActioNet is proud to be named a Top Workplace for the tenth year 2014 2023 We have a 98 Customer retention rate We are passionate about our customers inspirational missions and entrust our employees and teams to deliver exceptional performance to enable our nations safety security health and wellbeing <p> <p><b>Whats in It For You<b>As an ActioNeter you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers employees and communities We give you the tools to succeed all you need to do is bring your best ideas energy and desire to develop your skills experience and career <b>Are you ready to make a difference<b> <p> <p>ActioNet is an equalopportunity employer and values diversity at our company We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status<p>
IT Operations Manager
Company: ID.me
Location: Washington DC
Posted Apr 29, 2024
ID.me is a high-growth enterprise software company that simplifies online identity verification. With over 117 million registered members, it's used by federal agencies, state agencies, and corporations. ID.me's technology meets federal standards and is approved by the Kantara Initiative. The company has received numerous awards and recently raised $132 million in Series D funding. The IT Operations Manager role involves overseeing IT infrastructure, coordinating incident responses, and aligning IT resources with business objectives. The ideal candidate has 5+ years of IT management experience, a degree in IT or Computer Science, and strong knowledge of network architecture, cloud services, and productivity tools.
Senior Software Engineer
Company: ENSCO Avionics, Inc.
Location: Washington DC
Posted Apr 29, 2024
ENSCO, Inc. is seeking a seasoned Lead Software Engineer with experience in software development standards, processes, and methodologies. The job requires leading a team, mentoring, and ensuring a well CI/CD pipeline for product lines.
Copy Editor
Company: Dynamis
Location: Washington DC
Posted Apr 29, 2024
<p>Dynamis is seeking a copy editor with at least four years of previous experience with the editorial process The editor would be working onsite in Washington DC for the Department of the Treasurys Office of Intelligence and Analysis OIA <p> <p><strong>TOP SECRET<strong> <strong>clearance required with the ability to attain SCI<strong> <p> <p><strong>Responsibilities<strong> <p> <ul><li>Edit written products to improve quality and ensure products are editorially correct without altering technical accuracy or meaning<li> <li>Ensure products conform to OIA reporting policy guidance and style standards<li> <li>Apply writing standards critical thinking skills and expertise in grammar punctuation spelling and copyediting to identify and resolve editorial issues and inconsistencies in complex text and graphics<li> <li>Revise corporate style guidance as necessary<li> <li>Develop and recommend editorial and publishing policies and practices along with standard operating procedures for editing and or publishing<li> <li>Experience performing copyedit reviews of intelligence products including classification portion markings and endnotes<li> <li>Knowledge of Intelligence Community agencyoffice style guides<li> <li>Interact with client and contribute to the development or improvement of intelligence product production processes <li> <ul><p><strong>Requirements<strong> <p> <ul><li>US Citizenship<li> <li>Bachelor of Arts or Bachelor of Science<li> <li>Active <strong>TOP SECRET<strong> clearance with the ability to attain SCI<li> <li>At least 4 years previous copyedit experience <li> <li>Computer skills required MS Office Suite skills<li> <li>Ability to review written products and visual information and recommend readability tone and style edits suitable for the intended audience and in keeping with IC analytic tradecraft standards<li> <li>Familiar with and uptodate on IC standards for finished intelligence products<li> <li>Ability to show initiative and commitment to the companys goals<li> <li>Ability to readily adapt to changing requirements <li> <li>Strong commitment to performing and producing at the highest level of quality at all times<li> <li>Ability to manage individual workflow effectively and improve processes when necessary<li> <li>Ability to communicate clearly and effectively with coworkers both in written and verbal communications<li> <li>Positive attitude focused on customer satisfaction<li> <ul><p>PM21<p>
Sr. Back End Engineer (Java, AEM)
Company: Hearst
Location: Washington DC
Posted Apr 29, 2024
iCrossing, a part of the Hearst Corporation, is seeking a Senior Back End Engineer with 4+ years of experience in Java software development. The role involves developing and maintaining large scale Java, microservices functional infrastructure on Amazon Web Services. The ideal candidate should have experience in developing best in-class software applications in Java using Spring framework, working with SQL or NoSQL databases, and implementing custom components on a CMS platform. Knowledge of Adobe Experience Manager (AEM) CMS, especially versions 6.5 or AEM as a Cloud Service, is required. The candidate will participate in Scrum processes and collaborate with Technical Managers. iCrossing values a human-centric approach and offers a range of employee benefits.
Software Development Engineer IV - Wallet Identity (Full Stack 30% FE)
Company: ID.me
Location: Washington DC
Posted Apr 29, 2024
ID.me, a high-growth enterprise software company, is seeking a Software Development Engineer to contribute to its identity verification products. The company, which has over 117 million registered members and is used by federal agencies, states, and corporations, is known for its digital identity network and 'No Identity Left Behind' initiative. The role involves building and maintaining scalable web applications, collaborating with cross-functional teams, and driving technical vision and strategy. The company offers competitive compensation, benefits, and a mission to make the world a more trusted place.
Senior Accountant
Company: Govini
Location: Washington DC
Posted Apr 29, 2024
<p><span>Company Description<span><p> <p><br ><p> <p><span>Govini builds software that accelerates the Defense Acquisition Process The Ark Govinis flagship product combines commercial data and artificial intelligence into applications that solve challenges across the entire spectrum of Defense Acquisition including Supply Chain Science and Technology Production Sustainment and Modernization With the Ark the Acquisition community eliminates slow manual processes and gains the ability to rapidly imagine produce and field critical warfighting capabilities The Ark transforms Defense Acquisition into a strategic advantage Govini has offices in Arlington Virginia and Pittsburgh Pennsylvania<span><p> <p><br ><p> <p><span>We are seeking a highly motivated individual to join our fastpaced Accounting team This is the perfect opportunity for someone interested in learning from experienced managers how startups work and to help grow their accounting career within a highgrowth environment This position reports to the CFO and works closely with all levels of the organization <span><p> <p><br ><p> <p><span>This role is a fulltime position located out of our office in Arlington VA <span><p> <p><span>This role may require up to 10 travel<span><p> <p><b>Scope of Responsibilities<b> <p><ul><li>Assist in the monthend quarterend and yearend closing process including preparing monthly financial statements <li> <li>Assist in developing and running various reports in Salesforce Quickbooks and NetSuite for research and analysis purposes<li> <li>Prepare general ledger entries to record monthly activity<li> <li>Perform balance sheet reconciliations including bank statements accounts receivable fixed assets various liability accruals and prepaid expenses<li> <li>Prepare deferred revenue schedule including updating schedule for any changes in customer balances as situations dictate<li> <li>Assist with audit and tax schedule and notes preparation as necessary<li> <li>Input vendor bills and monitor thirdparty accounts payable integration review and process employee expense reports and other company credit card transactions into accounts payable review coding for proper GL classification as well as department based on the type and purpose of the expense<li> <li>Upload all bills receipts and associated documents to electronic filing system<li> <li>Assist with the implementation of accounts payable solution<li> <li>Assist with the preparation of annual 1099s and gathering W9s<li> <li>Interface with insurance brokers to maintain compliance with client vendor and governmental agency requirements<li> <li>Assist with the maintenance of GL accounts and departments<li> <li>Maintain a filing system in a central repository <li> <ul><p><b>Qualifications<b> <p><ul><li>US Citizenship is required<li> <p><br ><p> <div><u>Required Skills<u><div> <li>BABS or equivalent experience in Accounting<li> <li>38 years of general ledger and monthly close accounting experience<li> <li>Successful CPA Licensing <li> <li>Advanced working knowledge and direct experience with all modules of Quickbooks and NetSuite <li> <li>Detailoriented can work independently and manage workload with periodic manager checkins<li> <li>Experience with Expensify and Billcom preferred<li> <li>High trajectory of success demonstrated by academic professional or extracurricular achievement<li> <li>Deep expertise in Excel and Google Sheets<li> <p><br ><p> <div><u>Desired Skills<u><div> <li>Experience with the nuances of a startup environment<li> <p><br ><p> <ul><p> <p><p><span>We firmly believe that past performance is the best indicator of future performance If you thrive while building solutions to complex problems are a selfstarter and are passionate about making an impact in global security were eager to hear from you<span><p> <p><br ><p> <p><b>Govini is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability and protected veterans status or any other characteristic protected by law<b><p> <p><p>
Change and Configuration Management Specialist
Company: ActioNet, Inc.
Location: Washington DC
Posted Apr 29, 2024
<p><strong>Description<strong> <p> <p>ActioNet has an immediate opportunity for a <strong>Change and Configuration Management Specialist <strong>requiring a Public Trust clearance in the Washington DC area Hybrid work available 2 daysweek onsite subject to change <p> <p>ActioNet is an IT service provider and solutions integrator headquartered in Vienna VA that works with the Federal Government <p> <p>In this role you will ensure cohesiveness between all Tiers develop execute process improvements and ensure high levels of customer satisfaction The right candidate will work well with a team exhibit excellent customer service skills and be selfmotivated seeking ways to improve the environment <p> <p><b>Responsibilities<b> <p> <ul><li>Perform Change and Configuration Management functions in the SharePoint KSN forms and in ServiceNow the ticketing system<li> <li>Develop ITILfocused Change and Configuration Management processes and procedures<li> <li>Integrate Change and Configuration Management processes<li> <li>Perform quality assurancequality control on Change Requests<li> <li>Attend meetings and take minutes for incorporation into official agendas and Change Requests<li> <ul><p><b>Skills Required<b> <p> <ul><li>Bachelors degree in Information Technology or related field and 8 years of IT experience or 14 years of IT experience<li> <li>Certification in ITIL v4 or v3 <li> <li>Experience with ITILfocused IT Change and Configuration Management procedures goals and principles<li> <li>Experience developing process and procedure documents<li> <li>Experience with ServiceNow<li> <li>Experience tracking and resolving incidents via ticket queue <li> <li>Experience integrating Change Control with Configuration Management processes<li> <li>Experience managing data<li> <li>Experience validating deliverable quality prior to submission<li> <li>Experience collaborating in a team setting communicating and driving performance with a range of colleagues<li> <li>Excellent written communication skills <li> <li>Selfmotivated to take ownership of projects <li> <ul><p><b>Skills Preferred<b> <p> <ul><li>Experience working with a large organization gt35000 customers<li> <li>Experience collaborating with peer and client teams <li> <li>Experience working remotely and onsite<li> <ul><p>ActioNet is a CMMIDEV Level 4 CMMISVC Level 4 ISO 20000 ISO 27001 ISO 9001 HDIcertified womanowned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering Cloud Solutions Cyber Security and IT Managed Services With 24+ years of stellar past performance ActioNet is the premier Trusted Innogrator <p> <p><strong>Why ActioNet<strong> <p> <p>At ActioNet our <strong>Passion for Quality<strong> is at the heart of everything we do <p> <ul><li>We are committed to make <strong>ActioNet a great place to work <strong>and continue to invest in our ActioNeters<li> <li>We are committed to our customers by driving and sustaining <strong>Service Delivery Excellence<strong><li> <li>We are committed to give back to our <strong>Community<strong> help others and make the world a better place for our next generation<li> <ul><p>ActioNet is proud to be named as a Top Workplace for the tenth year in a row 2014 2023 We have 98 of Customer retention rate We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety security health and wellbeing of our nation <p> <p><strong>Whats in It For You<strong>As an ActioNeter you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers employees and our communities We give you the tools to be successful all you need to do is bring your best ideas your energy and a desire to develop your skills experience and career <strong>Are you ready to make a difference<strong> <p> <p>ActioNet is an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status<p>