Customer Satisfaction Jobs in Washington DC

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Account Executive

Company: Symplicity Corporation

Location: Washington DC

Posted Apr 28, 2024

<p><span>Symplicity is currently seeking an Account Executive The Account Executive is a field sales role that will be responsible for growing business with targeted clients The AE is responsible for developing a territory plan sales call strategy and growing new lines of business The successful candidate will effectively communicate Symplicitys value proposition strategies services and products to clients while selling Symplicitys full portfolio of highereducation products The AE will work with multiple highereducational institutions to meet the needs of our clients For Symplicity client satisfaction is paramount and the Account Executive will need to lead resolution of issues when necessary reporting directly to the VP of Sales This is a field sales role and we are open to considering candidates all over the country <span><p> <p><b>Responsibilities <b> <p><ul><li>Responsible for growing business with existing Symplicity clients<li> <li>Demonstrate leadership building and managing teams in support of client opportunities<li> <li>Proactively position a positive business outcome to the clients current business problem<li> <li>Drive and execute market and account management activities qualifying and developing sales opportunities leveraging specialty resources and partners<li> <li>Drive vertical expertise within the segment and facilitate feedback to the product group and business operations on client requirements<li> <li>Engage strategic partners for resources fulfillment and account management<li> <li>Continuously analyze sales forecasts and appropriately modify based on outcomes<li> <ul><p><b>Qualifications<b> <p><ul><li>35 years relevant software sales experience in the higher education space<li> <li>Availability to travel 50 of the time<li> <li>Proven track record of meetingexceeding sales quotas and revenue targets experience selling to Highereducation clients<li> <li>Demonstrated ability to deliver practical business solutions based on enterprise understanding of the clientss operational capability and total assetvalue portfolio<li> <li>Experience tracking activities in CRM system<li> <li>Extensive experience managing highereducation relationships in major accounts at a senior level<li> <li>Strong business acumen with network of existing clients partners and business contacts<li> <ul><p> <p><p><b>About Symplicity<b><p> <p><br ><p> <p>Symplicity is the market leader in employability solutions We help companies find talent we help Higher Ed bridge the skills gap and we help recent college graduates launch their careers Used by over 30 million students worldwide our comprehensive suite of products touches the full life cycle of a student From admission to alumni engagement Symplicitys products cover career services advising student conduct campus life as well as housing amp residence life Symplicity is proud to be an equal and diverse Employer EEOAAPMFDisabledVeteran Please note employment with Symplicity contingent on successful completion of background check <p> <p><p>

Client Relationship Executive

Company: Grant Thornton LLP (US)

Location: Washington DC

Posted Apr 29, 2024

<p><strong>Job Description<strong> <p> <p><strong>Grant Thornton is seeking a Client Relationship Executive CRE to join the team in Arlington VA<strong> <p> <p>The Client Relationship Executive CRE initiates qualifies ensures the prospect fits with the firms strategic direction and develops new business with target organizations to meet or exceed preagreedupon sales goals As a relationshiporiented sales executive this position is responsible for generating new business opportunities for Grant Thornton across all service lines within a specific geographic market and designated industry verticals The CRE working under the direction of a regional sales leader focuses on a defined list of assigned targets and a select number of existing accounts where there is significant potential for additional revenue expansion Additionally the CRE works closely with local office leadership to align pursuit efforts to target account lists and market prioritiesinitiatives <p> <p><strong> Essential Duties and Responsibilities<strong> <p> <ul><li>Originate new sales opportunities by consistently and systematically initiating sales calls and contacts pursue prospects to secure meetings and win referrals<li> <li>Meet sales production targets and goals with minimal oversight and direction<li> <li>Project executive presence build effective and collaborative relationships with senior Partners and CSuite executives<li> <li>Identify key decision makers at client and prospect organizations at the CSuite and Board levels<li> <li>Possess the ability to have enterpriselevel conversations in areas such as Growth Risk Profitability amp Performance Management <li> <li>Identify winning strategies by understanding the clients needs coach Grant Thornton teams through the pursuit life cycle<li> <li>Participate in Grant Thornton services sales presentations and conduct facetoface meetings with prospects<li> <li>Execute account strategy and plan that best leverages Grant Thorntons resources to meet the prospects business needs and issues <li> <li>Participate in trade organizations and informal networks to develop build and sustain robust professional relationships<li> <li>In partnership with marketing execute events and other outreach campaigns to identify and engage targets and build the Grant Thornton brand in the marketplace<li> <li>Work with local office service line leaders to maximize crossselling opportunities <li> <li>Negotiate and participate in pricing strategy to make Grant Thornton competitive<li> <li>Regularly daily and consistently use CRM system to ensure that data reporting customer information and sales activitypipeline are up to date<li> <ul><p><strong>Required Skills and Experience<strong> <p> <ul><li>Bachelors degree advanced degreeMBA is a plus<li> <li>Ability to immediately leverage existing network of Boards of Directors CSuite Officers and private investors<li> <li>Over 10 years of business developmentsales experience in professional services andor complex solution selling environments selling at the Board of Directors and CSuite level<li> <li>Experience selling into the services government contracting technology or government contracting industry required<li> <li>Proven record of driving targeting efforts building relationships and influencing buying decisions <li> <li>A fundamental understanding of Accounting concepts is required prior experience in an Accounting or Finance role is a plus<li> <li>Strong proficiency in assigned industry vertical<li> <li>Impeccable written and verbal communication skills<li> <li>Broadbased knowledge of Grant Thorntons offerings services and applicability to business triggers<li> <ul><p><strong>About Us<strong> <p> <p>At Grant Thornton we believe in making business more personal and building trust into every result for our clients and you Here we go beyond your expectations of a career in professional services by offering a career path with more more opportunity more flexibility and more support Its what makes us different and we think being different makes us better <p> <p><strong>About the Team<strong> <p> <p><b>The team youre about to join is ready to help you thrive Heres how<b> <p> <p> Whether its your work location weekly schedule or unlimited flex time off we empower you with the options to work in the way that best serves your clients and your life <p> <p> Here you are supported to prioritize your overall wellbeing through worklife integration options that work best for you and those in your household <p> <p> We understand that your needs responsibilities and experiences are different and we think thats a good thing Thats why we support you with personalized and comprehensive benefits that recognize and empower all the identities roles and aspirations that make you well you See how at wwwgtcomcareers <p> <p> When it comes to inclusion we are committed to doing more than checking boxes Explore all the ways were taking action for diversity equity amp inclusion at wwwgtcomcareers <p> <p><b>Heres what you can expect next <b> <p> <p>If you apply and are selected to interview a Grant Thornton team member will reach out to you to schedule a time to connect We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at wwwgtcomcareers <p> <p><b> Benefits <b> <p> <p>We understand that your needs responsibilities and experiences are different and we think thats a good thing Thats why we support you with personalized and comprehensive benefits that recognize and empower all the identities roles and aspirations that make you well you For an overview of our benefit offerings please visit httpswwwgrantthorntoncomcareersrewardsandbenefits <p> <ul><li>Benefits for internship positions Grant Thornton interns are eligible to participate in the firms medical dental and vision insurance programs and the firms employee assistance program Interns also receive a minimum of 72 hours of paid sick leave and are paid for firm holidays that fall within their internship period<li> <ul><ul><li>Benefits for seasonal employee positions Grant Thornton seasonal employees are eligible to participate in the firms medical dental and vision insurance programs and the firms employee assistance program Seasonal employees may also be eligible to participate in the firms 401k savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements Seasonal employees receive a minimum of 72 hours of paid sick leave <li> <ul><p>Grant Thornton employees may be eligible for a discretionary annual bonus based on individual and firm performance subject to the terms conditions and eligibility criteria of the applicable bonus plan or program Interns and seasonal employees are not eligible for bonus compensation <p> <p><b>Additional Details<b> <p> <p>It is the policy of Grant Thornton to promote equal employment opportunities All personnel decisions including but not limited to recruiting hiring training working conditions promotion transfer compensation benefits evaluations and termination are made without regard to race color religion national origin sex age marital or civil union status pregnancy or pregnancyrelated condition sexual orientation gender identity or expression citizenship status veteran status disability handicap genetic predisposition or any other characteristic protected by applicable federal state or local law <p> <p>Consistent with the Americans with Disabilities Act ADA and applicable state and local laws it is the policy of Grant Thornton to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship The policy regarding requests for reasonable accommodation applies to all aspects of employment including the application process To make an accommodation request please contact HRusgtcom <p> <p>For Los Angeles Applicants only We will consider for employment all qualified Applicants including those with Criminal Histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance<p>

Technical Project Manager

Company: Cambium Learning Group

Location: Washington DC

Posted Apr 28, 2024

<p><b>Job Overview<b> <p> <p>The Technical Project Manager is a highly motivated person with the ability to drive technology projects through their lifecycle ensuring technical solutions are sound and aligned to business goals You will be responsible for the daytoday management of projects through all stages of the implementation process The Technical Project Manager is a professional who can anticipate and resolve any problems bottlenecks or scheduling conflicts We seek a sound communicator who can link developers and business units to ensure high levels of quality and timelines of projects implementations <p> <p><b>Job Responsibilities<b> <p> <ul><li>Develop requirements budgets and schedules for the software development projects<li> <li>Bridging need from client requirements with solution to meet the need<li> <li>Facilitate requirements meetings including the peer review sessions and status meetings with clients and project team<li> <li>Comfortable working on multiple projects simultaneously with an inherent ability to work well under tight timelines and have proven problemsolving capabilities<li> <li>Manage and increase the effectiveness and efficiency of our teams through proper troubleshooting and prioritization methods as well as coordination and communication between the clients and the internal team<li> <li>Ensure highquality customer service and address and maintain frequent and proactive contact with the clients<li> <li>Establish milestones anticipates issues and monitors adherence to project scope requirements and design documents schedules and to the CSSC software development process<li> <li>Assume daytoday responsibility for ensuring that the project is completed on time and within budget and that all deliverables are of the highest quality<li> <li>Work closely with the CSSC Technical Project Management team to share best practices help resolve project issues and ensure that staff is properly allocated to tasks by considering staffs skills and interests and the projects needs<li> <li>Maintain client relations and communications including status reporting and informal conversations<li> <ul><p><b>Job Requirements<b> <p> <ul><li>Bachelors degree in a related field and 3+ years of experience or Masters degree in a related field and 2+ years of experience<li> <li>Experience in applying best practices in software development lifecycle including waterfall and Agile software methodologies webbased infrastructure and datadriven systems<li> <li>Proven analytical skills and demonstrated aptitude to learn SQL are highly desired<li> <li>Proven ability to understand technical concepts including data relationships and software configuration<li> <li>Excellent documentation and communication skills exceptional teamoriented attitude and a proactive and detailoriented nature<li> <li>Analytical thinker with exceptional problemsolving abilities dedicated to continuous improvement<li> <li>The ability to work both autonomously and as part of a team<li> <li>Familiarity with software such as Jira Confluence TeamCity Git Bitbucket and Octopus is desired<li> <ul><p><b>Why Work With Us<b> <p> <p>When you work with Cambium Assessment youll be helping to design and build inspiring solutions that make a real impact on the online testing industry as well as the educators and students we support <p> <ul><li>Our systems are highly scaled and mission critical serving over a third of all students in grades 38 in the United States<li> <li>Our web applications are highly interactive and universally accessible<li> <li>Our machine scoring methods are driven by artificial intelligence allowing computers to perform such complex operations as grading essays with more accuracy than humans<li> <li>Our processes use intensive algorithmic computing allowing a customized experience for each student as the exam adapts realtime based upon answers given<li> <ul><p>In the 20212022 school year we delivered more than 100 million online tests successfully supported peak testing volumes exceeding 13 million simultaneous test takers while ensuring an average response time of less than a tenth of a second We have the most advanced features of any online testing system and we continue to push boundaries to improve student performance measurement and enabling educators with actionable insights to drive better overall educational outcomes for our students To learn more about our organization and the exciting work we do visit wwwcambiumassessmentcom <p> <p><b>An Equal Opportunity Employer<b> <p> <p>We are dedicated to fostering a culture that celebrates unique backgrounds ideas and experiences All qualified applicants will receive consideration for employment without discrimination on the basis of race color age religion sex gender gender identityexpression sexual orientation national origin protected veteran status or disability<p>

Manager, Systems Engineering (Presales) - DoD

Company: Nutanix

Location: Washington DC

Posted Apr 28, 2024

<p><strong>Hungry Humble Honest with Heart<strong> <p> <p><strong>The Opportunity<strong> <p> <p>As the Manager Systems Engineering Presales DoD at Nutanix you will play a crucial role in our US Federal sales team You will lead a team of presales systems engineers providing coaching motivation and support You may also be required to perform the functions of a Nutanix Systems Engineer Reporting to the Director Systems Engineering US Federal you will act as the Systems Engineering resource for the Sr Director Federal Sales This is an exciting opportunity to contribute to Nutanixs mission and make a significant impact in the field of technology <p> <p><strong>Sales Engineering at Nutanix<strong> <p> <p>Our US Federal Systems Engineering team at Nutanix is a rapidly expanding group spread across the United States With a global reach we have been successful in driving sales and building strong relationships What makes us unique is our dedication to providing innovative solutions and exceptional customer support in the Federal sector Join us and be a part of our exciting growth journey <p> <p><strong>Your Role<strong> <p> <ul><li>Develop and maintain relationships with key customers in the territory<li> <li>Act as a floating Systems Engineer to fill in for team members during resource conflicts or vacation coverage<li> <li>Take ownership of channel enablement to ensure ongoing support and collaboration with partners<li> <ul><p>Leadership Responsibilities <p> <ul><li>Support the field SE team by assisting with complex evaluations troubleshooting and challenging customer environments<li> <li>Recruit and hire new Systems Engineers and managers for the territory providing mentorship and training to them once onboard<li> <li>Manage the Systems Engineers in the territory conducting regular 11s with direct reports 2x2 meetings with sales counterparts and handling expense management quarterly checkins and escalation conversations<li> <ul><p>First Year Objectives <p> <ul><li>Serve as an escalation point for technical issues that arise during presales and postsales in the territory<li> <li>Foster relationships with channel partners and their technical teams<li> <li>Clearly communicate the value of Nutanix while understanding and respecting the unique needs and responsibilities of the Federal Sector<li> <li>Stay uptodate on the changing environment within the Federal sector and leverage simplicity cloudfirst strategies and cost savings to build positive relationships and drive sales success<li> <li>Willingness to travel approximately 50 of the time within the region<li> <ul><p><strong>What You Will Bring<strong> <p> <ul><li>You are a humble leader with a bias for action displaying a whatever it takes attitude and motivation to help close deals<li> <li>Utilize resources and support from Engineering Marketing and Product Development departments to surpass sales performance goals<li> <li>Collaborate closely with executives and hold significant influence over decisions and initiatives<li> <li>Hold a Bachelors Degree in Computer Science Electrical Engineering or a related field or equivalent work experience<li> <li>Possess 10+ years of experience as a Federal SrPreSales Systems Engineer including 35+ years in a management role Additionally have indepth knowledge of the virtualization and storage markets along with strong communication and presentation skills<li> <ul><p><strong>About the Team<strong> <p> <p>Meet Nat Montha httpswwwlinkedincominnmontha Nat is the US Director Systems Engineering Federal and has been with Nutanix for more than 7 years He is responsible for the US Federal Systems Enginerring Presales team He is seeking an experienced presales manager who has extensive experience working with DoD customers <p> <p>The pay range for this position at commencement of employment is expected to be between USD $ 219120 and USD $ 328680 per year However base pay offered may vary depending on multiple individualized factors including market location jobrelated knowledge skills and experience The total compensation package for this position may also include other elements including a signon bonus restricted stock units and discretionary awards in addition to a full range of medical financial andor other benefits including 401k eligibility and various paid time off benefits such as vacation sick time and parental leave dependent on the position offered Details of participation in these benefit plans will be provided if an employee receives an offer of employment <p> <p>If hired employee will be in an atwill position and the Company reserves the right to modify base salary as well as any other discretionary payment or compensation program at any time including for reasons related to individual performance Company or individual departmentteam performance and market factors <p> <p><b>LIKK1<b> <p> <p><strong>Nutanix is an equal opportunity employer<strong> <p> <p>The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race color religion national origin gender sexual orientation age marital status or disability Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled <p> <p>Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability We do not condone or tolerate an atmosphere of intimidation or harassment based on race color religion national origin gender sexual orientation age marital status or disability <p> <p>We expect and require the cooperation of all associates in maintaining a discrimination and harassmentfree atmosphere<p>

Oracle EBS-Technical Business Systems Analyst

Company: VERISIGN

Location: Washington DC

Posted Apr 29, 2024

Verisign is seeking a Technical Business Systems Analyst with extensive ERP experience in Financials. The role involves providing functional and technical support, capturing requirements, and producing detailed specifications. Responsibilities include designing processes in Oracle R12 EBS, managing projects, ensuring compliance with Information Security standards and SOX, and driving automation and innovation. Qualifications include a Bachelor's Degree in a relevant field and 7+ years of ERP implementation and support experience.

Sales Development Representative

Company: Primer

Location: Washington DC

Posted Apr 28, 2024

<div> <p><span>Primer exists to make the world a safer place We do this by providing trusted decisionready AI to the worlds most critical organizations Our software enables leaders operators and analysts to better understand the changing world around us in real time and make informed decisions when the stakes are high Primer has offices in San Francisco Pasadena CA and Arlington VA For more information please visit httpsprimerai<span><p> <div> <p>As a <strong>Sales Development Representative <strong>you will be a key member of the Federal Sales team and generate leads through a multichannel approach You will work closely with our account executives coordinate customer intake meetings and be a brand ambassador for Primer at our events<p> <p><br ><strong>Role Responsibilities How You Will Make an Impact <strong><p> <ul><li>Growth focus on increasing volume and quality of inbound and outbound leads through a multichannel approach Focus on expanding existing National Security business while also breaking into the federal civilian vertical <li> <li>Introductions to Primer create a meaningful first impression to our prospects and foster client relationships<li> <li>Execution identify prioritize and target a list of key strategic accounts while managing end to end sales for some of the new inbound prospects<li> <li>Collaborate have the ability to utilize resources within and outside of the organization to capitalize on business opportunities<li> <li>Organize Maintain meticulous records of the sales process and update customer activities in the companys CRMMarketing software to ensure effective prospecting management<li> <ul><p><strong>Relevant Skills and Experience<strong><p> <ul><li>34 years experience prior sales and prospecting experience at a SoftwareTechnology company highly preferred<li> <li>Selfstarter who can multitask and adapt to rapidly changing situations<li> <li>Ability to establish clear value propositions through excellent written and verbal communication skills <li> <li>Must be able to work autonomously and collaborate in a crossfunctional team environment<li> <li>Experience with Salesforce or similar CRM a plus<li> <li>BABS degree is preferred<li> <ul><p>The annual cash compensation range OTE for this position is US$100000 to US$120000 Final compensation will be determined based on experience and skills and may vary from the range listed above<p> <div> <p><em>Primer works closely with the US defense and intelligence establishment Any offer of employment is conditioned on an applicant or employee being able to meet any applicable government contract requirements The company may rescind any offer of employment to an applicant or terminate an employee if the applicant or employee is unable to perform the functions of the position in compliance with applicable government contracts or if an applicant or employee makes a false attestation of compliance<em><p> <p><strong>What We Offer<strong><p> <p><span>We are a series D funded company with investors from Addition USIT Lux Capital Amplify Partners Addition Capital Bloomberg Beta and others W<span><span>e are intentional around building a diverse and inclusive team of subject matter experts to better advocate for the needs of our users <span><p> <p><span>We care a lot about our work and about the well being of our team We encourage everyone to work at a sustainable pace and have an unlimited vacation policy for team members to utilize Wellness Days and 100 paid leave for parents of growing families<span><p> <p><span>We offer competitive compensation and comprehensive benefits This includes full medical dental and vision coverage fertility benefits through Carrot mental health coverage on demand with Ginger 401k US employees remote work stipends and monthly internet allowance<span><p> <p><span>Primer is proud to be an Equal Employment Opportunity and Affirmative Action employer We do not discriminate based upon race religion color national origin gender including pregnancy childbirth or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics Please see the United States Department of Labors EEO poster and EEO poster supplement for additional information<span><p> <p><span> <span><span>If you need assistance or accommodation due to a disability you may contact us at infoprimercom<span><p> <p><span>Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records<span><p> <p><br ><p><div>

Account Executive, Federal

Company: Granicus LLC

Location: Washington DC

Posted Apr 28, 2024

<p><b>The Company <b><p> <p><b>Serving the People Who Serve the People <b><p> <p><br ><p> <p><span>Granicus is driven by the excitement of building implementing and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn <span><p> <p><br ><p> <p><span>Over the last 25 years we have served 5500 federal state and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place With comprehensive cloudbased solutions for communications government website design meeting and agenda management software records management and digital services Granicus empowers stronger relationships between government and residents across the US UK Australia New Zealand and Canada By simplifying interactions with residents while disseminating critical information Granicus brings governments closer to the people they servedriving meaningful change for communities around the globe <span><p> <p><span>Want to know more See more of what we do <span>here<span> <span><p> <p><br ><p> <p>The Granicus Federal Sales Team is a dynamic resultsdriven group charged with driving new revenue in a young and energized Cloud Vertical The existing Federal Sales team has established a baseline of Federal customers who have adopted the core Granicus Citizen Engagement communications software platform However Granicus believes that significant opportunities exist to upsell innovative digital services and solutions and provide a services wrapper leveraging the core Granicus software platform to help government customers in achieving their mission objectives It is against this backdrop that Granicus seeks to hire a new Sales Account Executive Federal to drive a consultative solutions sales approach to best position Granicus as the digital innovation leader<p> <p> <p> <p>The Sales Account Executive Federal will be responsible for both proactive outreach beginning with lead generation and continue through the salescycle funnel as well as leveraging and upselling from the existing base of Federal customers Success metrics would include larger complex deals and engagement at higher levels within the target customer and the programmatic level when appropriate This position is supported by an account development team marketing department and technical project managers<p> <p><br ><p> <p><b>What your impact will look like here<b> <p><ul><li>Understand complex customer requirements for digital communications with the public including mapping to Executive Priorities within the Agency office or program <li> <li>Develop and independently deliver custom presentations on Granicus to revolutionize the prospects engagement within the Public Sector<li> <li>Conduct detailed research and comprehensive analysis on the Federal Government Vertical specific to Civilian Agencies and their business imperatives and challenges to drive demand generation<li> <li>Develop effective and specific sales strategies territory and account plans leveraging all assets available eg lines of service marketing events delivery resources that represent pipeline growth and business opportunities<li> <li>Establishes strong and hirelevel relationships based on knowledge of customer requirements and commitment to value value of counsel and expertise value of solutions value of implementation expertise Builds a foundation on which to harvest future business<li> <li>Actively understand each customers mission objective strategic growth plans technology strategy and competitive landscape <li> <li>Lead designated territory including customerclient relationships prospect profiling and sales cycles Encourage all clients to become Granicus references<li> <li>Follow a disciplined approach to maintaining a rolling pipeline Keep pipeline current and moving up the pipeline curve and into the sales funnel<li> <li>Leverage support organizations including Marketing Inside Sales Partners and channels to funnel pipeline into the assigned territory<li> <li>Be proficient in and bring all Granicus offers to bear on sales pursuits including Platform Solutions Services and Support offerings <li> <li>Advance and close sales opportunities through the successful execution of the sales strategy and roadmap<li> <li>Develop effective strategies for winning in a competitive environment<li> <li>Manage internal resources including sales support marketing and solutions consultants to present a compelling case to prospects<li> <li>Meet and exceed quarterly and annual sales targets for new product and services goals<li> <li>Support the management team in developing sales strategies<li> <li>Document all conversations activities and emails in our Salesforce CRM<li> <li>Write and present quarterly business reviews to Sales Management Senior Management and peers<li> <li>Ideally have both Product and Services background the focus will be 5050 in this territory with significant services lead opportunities needing to be developed<li> <li>You can travel at least 25 of the time potentially 12 trips per month of 13 days<li> <ul><p><b>You will love this job if you have<b> <p><ul><li>5+ years of field sales experience in Digital solutions services or SaaS and solutionsbased sales on a subscription model including generation and management of opportunities bids deal closure and client relationship management Hybrid background to include consultative sales of digital solutions and services while also having a software sales mindset<li> <li>Prior enterprise business application software implementation or solutionbased sales experience is preferred Experience within the digital communications federal space is a major plus<li> <li>Prior sales experience within the Federal GovernmentPublic Sector with a focus on Civilian Agencies is required<li> <li>Proven experience in managing active opportunities and meeting annual sales objectives by pursuing and capturing complex missionoriented solutions between $300K $600K+<li> <li>Significant accomplishments selling enterprise software or digital services SaaS digital communications technology or marketing services to Clevel government customers <li> <li>Demonstrated effectiveness selling through partners resellers andor integrators<li> <li>Ability to project a professional presence while preparing and conducting presentations to customers during all phases of the relationship<li> <li>Possess an understanding of key negotiation terms and conditions and a general understanding of contractual structures for medium to highly complex consulting engagements<li> <li>Ability to adapt and function effectively and independently in a fastpaced changing environment Strong Business Acumen with the ability to apply sound commercial judgment when demonstrating to our customers how our services will generate significant value and return on investment<li> <li>Goaloriented and selfmotivated and successful working independently and in a collaborative team<li> <li>Excited about managing multiple simultaneous priorities in a fastpaced environment<li> <li>Independently accountable for commitments and delivering the best performance by intelligent prioritization<li> <li>Client focus the desire and ability to understand the drivers of client needs<li> <li>Exceptional communication and presentation skills both written and oral<li> <li>Confident competitive thorough flexible and tenacious<li> <ul><p><b>The Team<b> <p><ul><li>We are a remotefirst company with a globally distributed workforce across the United States Canada United Kingdom India Armenia Australia and New Zealand<li> <ul><p><b>The Culture<b> <p><ul><li>At Granicus we are building a transparent inclusive and safe space for everyone who wants to be a part of our journey A few culture highlights include <li> <li>Employee Resource Groups to encourage diverse voices<li> <li>Coffee with Mark sessions Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs <li> <li>Microsoft Teams communities focused on wellness art furbabies family parenting and more<li> <li>We bring in special guests from time to time to discuss issues that impact our employee population <li> <ul><p><b>The Company<b> <p><ul><li>Serving the People Who Serve the People<li> <li>Granicus is driven by the excitement of building implementing and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn <li> <li>Over the last 25 years we have served 5500 federal state and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place With comprehensive cloudbased solutions for communications government website design meeting and agenda management software records management and digital services Granicus empowers stronger relationships between government and residents across the US UK Australia New Zealand and Canada By simplifying interactions with residents while disseminating critical information Granicus brings governments closer to the people they servedriving meaningful change for communities around the globe<li> <li>Want to know more See more of what we do here <li> <ul><p><b>The Impact<b> <p><ul><li>We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place quite literally We have so many powerful success stories that illustrate how our solutions are impacting the world See more of our impact here<li> <ul><p> <p><p><b><i>Potential base salary Does not include <i><b><b><i>commission<i><b><b><i> and benefits<i><b><p> <p>COMPENSATION RANGE $100000130000 USD<p> <p><br ><p> <p><b>Benefits<b> At Granicus we offer a competitive benefits package that allows employees to tailor benefits to their needs Benefits listed below are for employees based in the US<p> <p>Flexible Time Off<p> <p>Medical includes an option that is paid 100 by Granicus Dental amp Vision Insurance<p> <p>401k plan with matching contribution<p> <p>Paid Parental Leave<p> <p>Employer paid Short and Long Term Disability Insurance Group Term Life Insurance and ADampD Insurance<p> <p>Group legal coverage <p> <p>And more<p> <p><br ><p> <p><i>Granicus is committed to providing equal employment opportunities All qualified applicants and employees will be considered for employment and advancement without regard to race color religion creed national origin ancestry sex gender gender identity gender expression physical or mental disability age genetic information sexual or affectional orientation marital status status with regard to public assistance familial status military or veteran status or any other status protected by applicable law<i> <p> <p><p>

General Interest in Throughline

Company: Throughline, Inc.

Location: Washington DC

Posted Apr 28, 2024

<p>Interested in working with Throughline You didnt see a position that matched your skill set Please take a moment to apply to our general application of interest We will review all applications on a weekly basis and will notify you if there is a current or future match<p> <p>If you are keen to join our team we are looking for wholebrain thinkers with a passion for problem solving in areas such as technology customer experience logistics and information systems balanced with experience in internal and external B2B or B2C communications and a flare for all things creative<p> <p><strong>ADDITIONAL INFORMATION<strong><p> <p>We value a cover letter as a pitch for how you are qualified for and interested in a position with Throughline and as a formal writing sample<p> <p><em>Throughline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training<em><p>

Information Management Specialist

Company: Legislative Branch

Location: Washington, District of Columbia Washington, District of Columbia

Posted Apr 28, 2024

The text provides detailed instructions on how to apply for a position at the Library of Congress. It emphasizes the importance of following all steps, including creating a resume on USAJOBS, reviewing the job announcement, applying online, answering questions honestly, and submitting required documents. It also advises applicants to contact the point of contact for any technical difficulties before the closing date.

Apprentice Engineer (The Kennedy Warren)

Company: B.F. Saul Company

Location: Washington DC

Posted Apr 29, 2024

<p>Since 1931 The B F Saul Company has been engaged in the acquisition renovation construction and management of residential property in the Washington Metropolitan area The Residential division is currently comprised of four luxury properties The Waycroft Arlington VA Park Van Ness Washington DC The KennedyWarren Washington DC and Lyon Place Arlington VA <span>Coming soon are The Milton at Twinbrook Quarter 2024 and Hampden House 2025 <span>Our Residential division prides itself on providing a high level of customer service to our residents to ensure complete resident satisfaction <p> <p><br ><p> <p><span>Apprentice Engineer is responsible for assisting the Chief Engineer in maintaining the property processing all resident service requests in a timely manner perform preventative maintenance duties and unit inspections troubleshoot and repair HVAC plumbing carpentry and painting and performing turnovers and renovation of apartments<span><p> <p><br ><p> <p><b>DUTIES amp RESPONSIBILITIES <b><i>Duties will include but are not limited to the following<i><p> <p><span><span><span> <span><span>Perform any maintenance necessary to buildings and grounds to maintain apartment complex in good repair and appearance<span><p> <p><span><span><span> <span><span>Perform assigned work orders in all units in a timely and professional manner<span><p> <p><span><span><span> <span><span>Process service requests and perform scheduled maintenance duties<span><p> <p><span><span><span> <span><span>Perform turnovers and renovations of apartment units<span><p> <p><span><span><span> <span><span>Available for Emergency OnCall duty on a rotating basis<span><p> <p><span><span><span> <span><span>Must be able to lift 60 lbs and safely move appliances<span><p> <p><span><span><span> <span><span>Perform installation troubleshooting and repair of appliances garbage disposals installation of outlets and light switches with a working knowledge of electrical wiring<span><p> <p><span><span><span> <span><span>Perform general carpentry repairs to include installation of doors frames counter tops and window repairs<span><p> <p><span><span><span> <span><span>Perform some painting on property if necessary such as curbs lines on parking lots and staining fences etc<span><p> <p><span><span><span> <span><span>Periodic inspection of grounds at night when on duty to check all outside lights<span><p> <p><span><span><span> <span><span>Perform preventative maintenance to include replacing HVAC filters cleaning fan coils and service heat pumps replace smoke detector batteries water filters and cleaning lent traps in dryers<span><p> <p><span><span><span> <span><span>Perform snow and ice removal as required by community policy and local code<span><p> <p><span><span><span> <span><span>Inspect fitness center equipment and report any needed repair to supervisor<span><p> <p><span><span><span> <span><span>Must have own tools for performing the work required<span><p> <p><span><span><span> <span><span>Perform other related duties as requested by the Chief Engineer<span><p> <p><span> <span><p> <p><b> <b><p> <p><b>JOB REQUIREMENTS SKILLS ABILITIES<b><p> <p><span><span><span> <span><span>Ability to maintain ethical professional and courteous relations with residents contractors and coworkers<span><p> <p><span><span><span> <span><span>Strong technical knowledge of and experience with HVAC electrical plumbing and carpentry <span><p> <p><span><span><span> <span><span>Ability to respond to afterhours emergency calls as required<span><p> <p><span><span><span> <span><span>Ability to work efficiently and independently<span><p> <p><span><span><span> <span><span>Must be able to lift 60 lbs and safely move appliances<span><p> <p><span><span><span> <span><span>Available for Emergency OnCall duty on a rotating basis <span><p> <p><span> <span><p> <p><b>EXPERIENCE <b><p> <p><span>A minimum of 2 years experience as a Maintenance Mechanic or Engineer<span><p> <p><span> <span><p> <p><b>EDUCATION LICENSES CERTIFICATIONS<b><span> <span><p> <p><span>High School Diploma or GED<span><p> <p><span>Universal CFC Certification<span><p> <p><span>Pool Operators License<span><p> <p><span>Knowledge of OSHA Safety regulations and environmental issues<span><p> <p> <p><p>BFS7501<p> <p><br ><p> <p>The Residential division is proud to be an equal opportunity workplace We promote diversity and equality within all facets of our organization and we foster an environment that recognizes employees unique skillsets and ensure that all employees have an equal opportunity to grow and advance<p> <p><br ><p> <p>If you are a candidate in need of assistance or an accommodation in the application process please contact corporateresumesbfsaulcom or 3019866000<p> <p><br ><p> <p>Equal Opportunity EmployerVeteransDisabled<p> <p><p>

Sr. Software Developer (5105)

Company: MetroStar

Location: Washington DC

Posted Apr 28, 2024

MetroStar Systems is offering a Senior Software Developer position with a 25k sign-on bonus. The role involves providing subject matter expertise in development, researching and implementing technologies like Kubernetes and containerization, and collaborating with the team and customer daily. The ideal candidate should have at least 8 years of software development experience, proficiency in IaC, containerization, K8, and CI/CD Automation, and an active TS/SCI security clearance. MetroStar values its people and offers a generous benefits package, professional growth, and a diverse, inclusive culture. The company is committed to equal opportunity employment and encourages applications from all qualified candidates.

Senior Product Manager

Company: CleanChoice Energy

Location: Washington DC

Posted Apr 28, 2024

CleanChoice Energy is seeking a Senior Product Manager to lead a multi-product platform initiative, focusing on operational platforms, CRM systems, EDI integration, and e-commerce solutions within the retail energy company.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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