Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

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Management and Program Analyst

Company: Legislative Branch

Location: Washington, District of Columbia Washington, District of Columbia

Posted Apr 28, 2024

View Details Apply on usajobs.gov

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Attorney Advisor (General)

Company: Legislative Branch

Location: Washington, District of Columbia Washington, District of Columbia

Posted Apr 28, 2024

The text provides detailed instructions on how to apply for a position online through USAJOBS. It emphasizes the importance of following all steps, including creating a resume on USAJOBS, reviewing the job announcement, answering eligibility questions, and submitting required documents. The process involves six steps, from creating a resume to finishing the application. The text also advises applicants to contact the point of contact for technical issues before the closing date. It ensures applicants that their application status can be checked online and they will receive final notification via email.

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Communications and Knowledge Management (CKM) Lead strategic direction technical expertise

Communications and Knowledge Management Results Lead

Company: Bixal

Location: Washington DC

Posted Apr 27, 2024

Bixal is seeking a Communications and Knowledge Management (CKM) Lead for the DEVELOP project, which supports USAID's Center for Education. The role involves strategic direction, technical expertise, and managerial leadership for knowledge management and communications. The CKM Lead will oversee two workstreams, manage teams, and ensure quality assurance of workstream activities and client relations. The position requires a Master's degree, 12+ years of experience in international development, and excellent communication skills. Benefits include competitive salary, flexible hours, work-from-home flexibility, and comprehensive benefits.

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Sawyer Lead Framing Systems

Company: Builders FirstSource

Location: Washington DC

Posted Apr 28, 2024

At Builders FirstSource when we say people are a priority we mean it We are the leading building material supply company for professionals and we are leading the industry in employee satisfaction We have received awards for Best Company for Culture Happiest Employees Leadership Diversity Women Sales Teams Product Design Teams and Best Company Outlook The future is bright and we are looking to add to our growing teams Reasons to choose BFS <ul><li>Competitive pay<li> <li>MedicalDentalVision<li> <li>401k with employer match<li> <li>Companypaid life insurance<li> <li>Strong team environment <li> <li>Safe workplace<li> <li>Enhanced time off<li> <li>Training and Development<li> <li>Career path and growth opportunity <li> <li>Employee discounts <li> <li>HSAFSA <li> <li>Profit sharingbonuscommission incentive<li> <ul>Qualities we look for <ul><li>Integrity<li> <li>Communicative<li> <li>Safety Minded<li> <li>Dependable<li> <li>Confident<li> <li>Goaloriented<li> <li>Career driven<li> <li>Open to learning<li> <ul><ul><li>Ability to work independently as well as with a team<li> <ul>Interested in joining our team Read on to learn more about this position and click Apply Now at the bottom Position Summary Operates complex component saws to cut planks timbers or boards according to work orders by performing the following duties Provides training and work direction to other Saw Operators <ul><li>Reviews work order to determine cuts to be made <li> <li>Operate component saw with computer controlled touch screen <li> <li>Adjusts saw for required cuts <li> <li>Adjusts speed of saw and feed rolls <li> <li>Observes automatic feeding of lumber to saw or pushes end of lumber into feed rolls <li> <li>Coordinates multiple activities associated with saw operations including picking staging stacking and loading <li> <li>Plans and assigns work tasks among team in order to meet daily weekly project or team related production goals <li> <li>Performs job tracking and reporting overseeing the efficiency and output of team <li> <li>Trains new employees in the tasks required for component assembly work including actual assembly techniques use of tools and machinery and safety guidelines and procedures <li> <ul>What You Can Bring to the Team To perform the job successfully an individual should demonstrate the following competencies <ul><li>Oral Communication Speaks clearly and persuasively in situations listens and gets clarification when needed <li> <li>Teamwork Gives and welcomes feedback Contributes to building a positive team spirit Puts success of team above own interests Supports everyones efforts to succeed <li> <li>Quality Demonstrates accuracy and thoroughness Looks for ways to improve and promote quality Applies feedback to improve performance Monitors own work to ensure quality <li> <li>Quantity Meets productivity standards Completes work in timely manner Strives to increase productivity Works quickly <li> <li>Safety and Security Observes safety and security procedures Determines appropriate action beyond guidelines Reports potentially unsafe conditions Uses equipment and materials properly <li> <li>AttendancePunctuality Is consistently at work and on time <li> <li>Dependability Follows instructions responds to management direction Takes responsibility for own actions Completes tasks on time or notifies appropriate person with an alternate plan <li> <ul>Minimum Requirements Education andor Experience High school diploma or general education degree GED plus 1year prior experience andor training in related construction or lumber industries or equivalent combination of education and experience 6 months prior experience working on machines and good mechanical aptitude is required Must have attention to quality quantity and safety Language Skills Ability to read a limited number of two and threesyllable words and to recognize similarities and differences between words and between series of numbers Ability to print and speak simple sentences Mathematical Skills Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s Reasoning Ability Ability to apply common sense understanding to carry out simple one or twostep instructions Ability to deal with standardized situations with only occasional or no variables Other Skills and Abilities Must be able to identify species size and grade of lumber Physical Demands While performing the duties of this job the employee is regularly required to stand use hands to finger handle or feel and reach with hands and arms The employee is occasionally required to walk stoop kneel crouch or crawl and talk or hear The employee must regularly lift and or move up to 10 pounds frequently lift andor move up to 25 pounds and occasionally lift andor move up to 50 pounds Specific vision abilities required by this job include close vision depth perception and ability to adjust focus Work Environment <ul><li>While performing the duties of this job the employee is regularly exposed to moving mechanical parts fumes or airborne particles and outside weather conditions <li> <li>The noise level in the work environment is usually very loud<li> <ul>In addition to the base wage listed team members are also eligible to earn an additional incentive subject to changes in plan design and documents and in accordance with applicable law Eligibility and the amount of the incentive varies based on the terms and conditions of the locations active incentive plan for the respective year To help keep BFS employees safe we actively enforce our drug free workplace expectations This role is a safety sensitive position for which impairment while working presents a substantial risk of death which means candidates must complete our preemployment drug testing process which includes marijuana At Builders FirstSource we offer competitive affordable benefits designed to make life better for you and the people you love Our goal is simple provide great plans that help you and your family to live happier healthier and more secure lives To view all our benefit offerings click here wwwbldrbenefitscom Builders FirstSource is an Equal OpportunityAffirmative Action Employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin protected veteran status or status as an individual with a disability In compliance with the ADA Amendments Act ADAAA if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource please call 214 7653990 or email ADAAccommodationbldrcom Please do not send resumes to this email address it is intended only to be used to request an accommodation in submitting an application for a job opening httpswwwdolgovofccpregscompliancepostersofccposthtm Pay Transparency Provision EnglishSpanish Other details <ul><li> Job Family PROMFG<li> <li> Pay Type Hourly<li> <li> Min Hiring Rate $2400<li> <li> Max Hiring Rate $2600<li> <ul>Apply Now

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Portfolio Director

Company: Technical Assent

Location: Washington DC

Posted Apr 27, 2024

Position Title Portfolio Director Position Type Fulltime W2 Salary Competitive Company Description Technical Assent is passionate about services in government business and notforprofit We design exceptional service experiences engineer them to be robust and deliver real capability and business outcomes for our clients You will be working on government programs that have strategic importance to our clients Your team will work IN and ON the clients core mission helping them deliver their services daytoday while simultaneously looking for opportunities to improve Our work is Driven by Evidence Grounded in Understanding and Focused on Impact Our consultants combine the creative and pragmatic to deliver the results that matter most to our clients We see beauty when art and science come together We seek selfstarters people who are confident in tackling challenges independently and bringing this to highperforming teams We continually seek feedback from our customers and employees looking for opportunities to grow As a small company our employees have an essential voice in shaping our culture You help grow our culture and in turn grow from the experience The successful candidate will have the ability to <ul><li>Report to and interface with the Vice President Service Delivery to identify resources required for project success<li> <li>Engage with members of Technical Assents Finance Growth and Capability teams to carry out their responsibilities in managing their portfolio<li> <li>Work as part of a cohesive Service Delivery team to collaboratively improve Service Delivery at Technical Assent accountable for exceptional outcomes and client experience while delivering value to the bottom line <li> <li>Perform as Project Executive for a Portfolio of projects<li> <li>Manage multiple BPAs across projects<li> <li>Oversee Project Managers within the designated Portfolio by providing training coaching andor direct support for project delivery as needed throughout the project lifecycle<li> <li>Support and guide Project Managers in designing and executing project plans that adhere to contract termsconditions and meet client objectives within contract scope<li> <li>Support and guide Project Managers in creating managing cohesive teams of consultants to execute project plans and realize client outcomes at a high level of quality<li> <li>Support and guide Project Managers in budget tracking including monitoring actual budgets against planned budgets forecasting contract burn where appropriate and developing strategies to improve financial management of projects when needed<li> <li>Ensure clarity of tasking amongst project managers and other delivery support staff<li> <li>Independently identify and manage risks with project managers<li> <li>Lead interactions with government contracting officers and clients including extremely senior government officials to discuss project goals outcomes and needs as appropriate advises government personnel on subject matter relevant to project work andor contractual matters<li> <li>Coordinate amongst Project Managers and Portfolio Managers to share information tools and techniques that improve client outcomes and foster growth opportunities<li> <li>Participate in Talent Management activities within their Portfolio to include identifying backfill staffing needs forecasting staffing needs for organic growth helping to extend the reach of the talent teams recruiting efforts and conducting interviews when needed<li> <li>Be responsible for business development activities including capture and proposal development within the designated portfolio with a particular emphasis on ensuring that active contracts secure followon work and winning additional work within the portfolio as part of Technical Assents organic growth goals<li> <li>Develop business partnerships with potential subcontractors and primes to extend our capability <li> <li>Develop client and prospect relationships as a trusted advisorSubject Matter Expert through wellresearched recommendations <li> <li>Mentor and facilitate Project Managers and project staff in lending their subject matter and project management expertise to the business development team when there has been a request for help on a new growth pursuit <li> <li>Increase contribution margin of awarded engagements by building and maintaining organizational capabilities tools technology talent that reliably and consistently deliver highquality services <li> <li>Mentor others and shares knowledge expertise and experience through writing and speaking 812 times per year <li> <li>Maintain a professional demeanor that is consistent with Technical Assent core values at all times<li> <ul>Minimum Qualifications <ul><li>Bachelors Degree<li> <li>10+ years of experience in government consulting<li> <li>Experience managing projects according to PMBOK best practices and principles<li> <li>Experience managing BPAs<li> <li>Experience managing large government IDIQs worth $10m or larger<li> <li>Experience managing consulting engagements that encompass one or more of the following disciplines Service Design Customer Experience Employee Experience Human Centered Design or Business Process Improvement<li> <li>Demonstrated understanding of government contract types fixed price labor hour time and material and how to manage projects effectively within each structure<li> <li>Demonstrated experience managing government and industry partner stakeholders to support project execution of contracts and projects<li> <li>Exceptional communication skills verbal and written for executive stakeholders<li> <li>Ability to obtain a security clearance<li> <ul>Preferred Qualifications <ul><li>Certification in HumanCentered Design design thinking andor service design background<li> <li>Experience consulting for the Federal government<li> <li>Project Management Certification PMP<li> <ul>Job Location and Travel Expectations <ul><li>This position is remote Some travel <li><li>Some meetings will be conducted onsite with customers in Washington DC<li> <ul>Additional Information Come as you are Technical Assent is committed to a workplace free of discrimination All qualified applicants will receive consideration for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status We offer a highly competitive benefits package to all fulltime employees that includes <ul><li>Unlimited PTO<li> <li>Healthcare coverage medical dental vision<li> <li>FSA and HSA<li> <li>Short and longterm disability<li> <li>401k with employer contributions training and wellness allowances and commuter benefits<li> <ul>In compliance with the Americans with Disabilities Act Amendments Act ADAAA if you have a disability and would like to request an accommodation in order to apply for a position with Technical Assent please call or email kcatejourdentechnicalassentcom For more information about our company please visit our website at wwwtechnicalassentcom

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Accountant

Company: Legislative Branch

Location: Washington, District of Columbia Washington, District of Columbia

Posted Apr 28, 2024

The text provides detailed instructions on how to apply for a position at the Library of Congress. It emphasizes the importance of following all steps, including creating a resume on USAJOBS, reviewing the job announcement, applying online, answering application questions honestly, and submitting required documents. The process is designed to be user-friendly, with a customer service center available for technical assistance. The closing date and time for application submission are clearly stated.

View Details Apply on usajobs.gov

Sawyer I Framing Systems

Company: Builders FirstSource

Location: Washington DC

Posted Apr 28, 2024

At Builders FirstSource when we say people are a priority we mean it We are the leading building material supply company for professionals and we are leading the industry in employee satisfaction We have received awards for Best Company for Culture Happiest Employees Leadership Diversity Women Sales Teams Product Design Teams and Best Company Outlook The future is bright and we are looking to add to our growing teams Reasons to choose BFS <ul><li>Competitive pay<li> <li>MedicalDentalVision<li> <li>401k with employer match<li> <li>Companypaid life insurance<li> <li>Strong team environment <li> <li>Safe workplace<li> <li>Enhanced time off<li> <li>Training and Development<li> <li>Career path and growth opportunity <li> <li>Employee discounts <li> <li>HSAFSA <li> <li>Profit sharingbonuscommission incentive<li> <ul>Qualities we look for <ul><li>Integrity<li> <li>Communicative<li> <li>Safety Minded<li> <li>Dependable<li> <li>Confident<li> <li>Goaloriented<li> <li>Career driven<li> <li>Open to learning<li> <ul><ul><li>Ability to work independently as well as with a team<li> <ul>Interested in joining our team Read on to learn more about this position and click Apply Now at the bottom Position Summary Operates basic saw types such as popup miter web saws etc to cut planks timbers or boards according to work orders by performing the following duties What Youll Do <ul><li>Reviews work order to determine cuts to be made<li> <li>Adjusts saw for required cuts<li> <li>Adjusts speed of saw and feed rolls<li> <li>Observes automatic feeding of lumber to saw or pushes end of lumber into feed rolls<li> <li>Stacks cut lumber after processing<li> <li>Advises supervisor of dull saw blades<li> <li>Other duties as assigned<li> <ul>Minimum Requirements Less than high school education or up to one month related experience or training or equivalent combination of education and experience What You Can Bring to the Team <ul><li>Oral Communication Speaks clearly and persuasively in situations Listens and gets clarification when needed<li> <li>Teamwork Gives and welcomes feedback Contributes to building a positive team spirit Puts success of team above own interests Supports everyones efforts to succeed<li> <li>Quality Demonstrates accuracy and thoroughness Looks for ways to improve and promote quality Applies feedback to improve performance Monitors own work to ensure quality<li> <li>Quantity Meets productivity standards Completes work in timely manner Strives to increase productivity Works quickly<li> <li>Safety and Security Observes safety and security procedures Determines appropriate action beyond guidelines Reports potentially unsafe conditions Uses equipment and materials properly<li> <li>AttendancePunctuality Is consistently at work and on time<li> <li>Dependability Follows instructions responds to management direction Takes responsibility for own actions Completes tasks on time or notifies appropriate person with an alternate plan<li> <li>Mathematical Skills Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s Ability to read at tape measure at 116 inch <li> <li>Reasoning Ability Ability to apply common sense understanding to carry out simple one or twostep instructions Ability to deal with standardized situations with only occasional or no variables<li> <li>Other Skills and Abilities Must be able to identify species size and grade of lumber<li> <ul>Work Environment Physical Activity <ul><li>While performing the duties of this job the employee is regularly required to stand use hands to finger handle or feel and reach with hands and arms <li> <li>The employee is occasionally required to walk stoop kneel crouch or crawl and talk or hear <li> <li>The employee must regularly lift and or move up to 10 pounds frequently lift andor move up to 25 pounds and occasionally lift andor move up to 50 pounds <li> <li>Specific vision abilities required by this job include close vision depth perception and ability to adjust focus<li> <li>While performing the duties of this job the employee is regularly exposed to moving mechanical parts fumes or airborne particles and outside weather conditions <li> <li>The noise level in the work environment is usually very loud<li> <ul>In addition to the base wage listed team members are also eligible to earn an additional incentive subject to changes in plan design and documents and in accordance with applicable law Eligibility and the amount of the incentive varies based on the terms and conditions of the locations active incentive plan for the respective year To help keep BFS employees safe we actively enforce our drug free workplace expectations This role is a safety sensitive position for which impairment while working presents a substantial risk of death which means candidates must complete our preemployment drug testing process which includes marijuana At Builders FirstSource we offer competitive affordable benefits designed to make life better for you and the people you love Our goal is simple provide great plans that help you and your family to live happier healthier and more secure lives To view all our benefit offerings click here wwwbldrbenefitscom Builders FirstSource is an Equal OpportunityAffirmative Action Employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin protected veteran status or status as an individual with a disability In compliance with the ADA Amendments Act ADAAA if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource please call 214 7653990 or email ADAAccommodationbldrcom Please do not send resumes to this email address it is intended only to be used to request an accommodation in submitting an application for a job opening httpswwwdolgovofccpregscompliancepostersofccposthtm Pay Transparency Provision EnglishSpanish Other details <ul><li> Job Family PROMFG<li> <li> Pay Type Hourly<li> <li> Min Hiring Rate $2000<li> <li> Max Hiring Rate $2400<li> <ul>Apply Now

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Library Technician

Company: Legislative Branch

Location: Washington, District of Columbia Washington, District of Columbia

Posted Apr 28, 2024

The text provides detailed instructions on how to apply for a position at the Library of Congress. It emphasizes the importance of following all steps, including creating a resume on USAJOBS, reviewing the job announcement, applying online, answering questions honestly, and submitting required documents. It also advises applicants to contact the point of contact for any technical difficulties before the closing date.

View Details Apply on usajobs.gov

Lead Product Manager

Company: Circle

Location: Washington DC

Posted Apr 28, 2024

<div> Circle is a financial technology company at the epicenter of the emerging internet of money where value can finally travel like other digital data globally nearly instantly and less expensively than legacy settlement systems This groundbreaking new internet layer opens up previously unimaginable possibilities for payments commerce and markets that can help raise global economic prosperity and enhance inclusion Our infrastructure including USDC a blockchainbased dollar helps businesses institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology What youll be part of Circle is committed to visibility and stability in everything we do As we grow as an organization were expanding into some of the worlds strongest jurisdictions Speed and efficiency are motivators for our success and our employees live by our company values Multistakeholder Mindfulness Driven by Excellence and High Integrity Circlers are consistently evolving in a remote world where strength in numbers fuels team success We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder <div> What youll be responsible for Circle is looking for a Product Manager to lead the build out of our liquidity infrastructure that will power the seamless movement of money between fiat and crypto around the world The Liquidity team delivers the infrastructure that allows all of our products including stablecoin issuance and redemption to access global banking and payment rails This is a great opportunity to build part of a core money movement layer that is used by all of Circles products and customers You will work closely with our treasury data science engineering as well as a broad set of crossfunctional teams to build cash management infrastructure for our stablecoins that are used by thousands of businesses and impact millions of end users around the world What youll work on <ul><li>Owning product vision feature set and roadmap You will conceive build and maintain product platform and tooling features that deliver on our customers needs to on and off ramp from any of our stablecoins anywhere in the world <li> <li>Collaborating with various teams across Circle understanding customer and internal pain points and discussing new product ideas communicating product vision strategy and roadmaps and gaining alignment as well as unblocking progress<li> <li>Identifying risks to the business and preparing mitigation plans using tools alerts and dashboards to surface them to internal stakeholders <li> <li>Working closely with data scienceanalytics to build predictive models for cash movements <li> <li>Interacting with multiple banking partners to deeply understand their capabilities and translate our needs into business cases feature themes product requirements and roadmaps<li> <li>Managing multiple parallel projects and iterations alongside engineering and ensuring the delivery of feature releases<li> <li>Identifying and prioritizing product and process improvements that drive better payment success rates and reduce time to settlement for customers <li> <ul>You will aspire to our four core values <ul><li>Multistakeholder you have dedication and commitment to our customers shareholders employees and families and local communities<li> <li>Mindful you seek to be respectful an active listener and to pay attention to detail <li> <li>Driven by Excellence you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence that you do not tolerate mediocrity and you work intensely to achieve your goals <li> <li>High Integrity you seek open and honest communication and you hold yourself to very high moral and ethical standards You reject manipulation dishonesty and intolerance<li> <ul>What youll bring to Circle Lead Product Manager <ul><li>You have more than 7 years of product management experience having shipped several commercial products or platforms<li> <li>You have previous domain expertise in payments treasury management or other regulated financial services use cases Ideally you have previous technical experience with building internal tools for treasury teams on a global scale<li> <li>You are tremendously excited by the prospect of financial services built on crypto assets and public blockchain infrastructure<li> <li>You are detailoriented highly analytical and comfortable digging into data <li> <li>You have led several complex product initiatives from beginning to end You have successfully maintained and grown products which generated material revenue<li> <li>You are a fantastic communicator both verbally and in writing You are used to effectively interfacing with customers and executives as well as architects and developers You can influence partners and get to consensus<li> <li>Youre able to work effectively in a fully remote environment with teams spanning multiple timezones You have experiencefamiliarity with Slack Apple MacOS and GSuite<li> <ul>Additional Information <ul><li>This position is eligible for dayone PERM sponsorship for qualified candidates<li> <ul>Circle is on a mission to create an inclusive financial future with transparency at our core We consider a wide variety of elements when crafting our compensation ranges and total compensation packages Starting pay is determined by various factors including but not limited to relevant experience skill set qualifications and other business and organizational needs Please note that compensation ranges may differ for candidates in other locations Base Pay Range $157500 $207500 Annual Bonus Target 15 Also Included Equity amp Benefits including medical dental vision and 401k Circle has a discretionary vacation policy We also provide 10 days of paid sick leave per year and 11 paid holidays per year in the US <div> We are an equal opportunity employer and value diversity at Circle We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status Additionally Circle participates in the EVerify Program in certain locations as required by law LIRemote<div>

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solution development for new business digital transformation related pursuits federal government proposals solutions

Proposal Solutions Architect

Company: Procentrix

Location: Washington DC

Posted Apr 27, 2024

Company Description We offer professional services and innovative solutions that streamline business and government Job Description The successful candidate is a key member of the Growth Team leading the solution development for new business pursuits and recompetes You will work closely with capture and proposal managers technical experts business leaders and customers to craft compelling solutions to achieve the customers vision and objectives In this role you will be responsible for <ul><li>Leading discovery activities to identify and fully understand customer needs and challenges<li> <li>Developing comprehensive solutions to include technical management teaming components<li> <li>Authoring white papers solution graphics charts and other artifacts to support shaping activities<li> <li>Validating proposed solutions for feasibility compliance and quality<li> <li>Leading creation and writing of technical and management sections of proposals and RFI responses<li> <ul>The projected compensation range for this position is $160K to $200K annualized USD The final salary offered will generally fall within this range and is determined by various factors including but not limited to the individuals particular combination of education knowledge skills competencies and experience as well as internal pay equity location contractspecific affordability and other organizational requirements Required Skills <ul><li>Demonstrated experience developing winning solutions for Digital Transformation related pursuits<li> <li>Demonstrated experience contributing to Federal government proposals $50M+ in Solutions Architect Technical Lead or Volume Lead roles<li> <li>Expertise in Microsoft technologies and frameworks associated with Architecture Cloud AIML Agile Development DevSecOps and Cybersecurity<li> <li>Knowledge of management and technology best practices standards and methodologies<li> <li>Excellent communication presentation and writing skills<li> <li>Excellent organization and time management skills<li> <ul>Desirable Skills <ul><li>Microsoft certification for Azure Power Platform andor Dynamics 365<li> <li>Understanding of priorities technologies and competitive landscape in the Homeland Security Judicial Regulatory or Defense markets<li> <ul>Additional Information Procentrix is an Equal Opportunity employer and does not discriminate on the basis of race color religion gender national origin age marital or veteran status the presence of a nonjob related medical condition or handicap or any other legally protected status

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GSOC Operator

Company: Global Guardian

Location: Washington DC

Posted Apr 27, 2024

Company Overview Global Guardian is a leading provider of emergency medical and security solutions for corporations and individuals Our 247 Operations Centers in Charlotte NC and McLean VA identify monitor and respond to threats and emergencies with ontheground teams in over 100 countries Our worldclass professionals possess extensive experience in the intelligence community military special operations and federal law enforcement Founded over ten years ago by a Delta Force Sergeant Major and an Army Special Forces Colonel we are a valuesbased organization that focuses on a culture of camaraderie service and excellence We have managed crises in the worst environments in the world and we know how to act fast to provide unmatched service for our clients Global Guardian is an investor backed high growth company that provides employees with unmatched promotion opportunities within the organization Position Overview The Global Security Operations Center GSOC Operator will be responsible for security operations requests managing client data international travel itineraries global beacon tracking devices worldwide intelligence monitoring and assisting clients under duress traveling overseas The GSOC Operator will report directly to the Operations Center Director and the VP of Operations This is an Associate Intermediate Level position Duties and Responsibilities Core Duties and Responsibilities <ul><li>Build Mission Briefs based on clients itinerary and required security posture<li> <li>Coordinate and direct international security team members in support of clients under duress<li> <li>Identify and prioritize emergency situations as they develop internationally<li> <li>Communicate effectively verbally and in writing with a diverse group of people to include CSuite executives support staff international security operators international law enforcement and international operation centers<li> <li>Perform Operations Center functions such as responding to phone calls and emails entering and updating client data maintaining duty logs updating and organizing company shared drive files and applications<li> <li>Conduct regular client interface and account management related functions while delivering exceptional customer service<li> <ul>Other Duties and Responsibilities <ul><li>Manage GPSbased global tracking devices and platform<li> <li>Troubleshoot and resolve possible technical issues of tracking devices and platform<li> <li>Perform all other related duties as assigned including but not limited to assisting with marketing efforts and the creations of intelligence products<li> <li>Provide support for aerial medical evacuations<li> <li>Respond to crisislevel events to facilitate emergency extractions and protection as needed<li> <ul>Qualifications Required Qualifications <ul><li>At least 12 years in a customer supportsecurity environment<li> <li>Ability to manage multiple projects at a time while paying strict attention to detail<li> <li>Interest in executive protection travel and security services<li> <li>Excellent verbal and written communication skills to interact with large corporate clients and high net worth families and individual<li> <li>Must possess strong problemsolving skills and ability to work independently with minimal guidance<li> <li>Strong attention to detail<li> <li>Provide security posture recommendations for travelers<li> <li>Experience in delivering clientfocused solutions based on customer needs<li> <ul>Desired Qualifications <ul><li>Working understanding of physical security and executive protection<li> <li>Military Experience<li> <li>Bachelors Degree in International Relations Security Studies Political Science or related field<li> <li>Travel Experience<li> <li>Bilingualism is a plus<li> <ul> Work Environment amp Schedule <ul><li>This is a fulltime inperson position at the McLean VA office<li> <li>The GSOC operates 247<li> <li>Start Date February 1st 2024 or after<li> <li>Global Guardian is an Equal OpportunityAffirmative Action Employer and an AlcoholandDrug Free Workplace<li> <ul>EEO US applicants Global Guardian is an equal opportunity employer It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information If you need reasonable accommodation with the application process please call 18003812761 or contact us at basinhumanresourcesbasinholdingscom Location McLean Virginia

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Program Support and Data Management Analyst

Company: BryceTech

Location: Washington DC

Posted Apr 27, 2024

Company Description BryceTech has partnered with technology and RampD clients to deliver mission and business success since 2017 Bryce combines core competencies in analytics and engineering with domain expertise Our teams help government agencies Fortune 500 firms and investors manage complex programs develop IT tools and forecast critical outcomes We offer clients proprietary researchbased models that enable evidencebased decisionmaking Bryce cultivates a culture of engagement and partnership with our clients BryceTech is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran Job Description NASAs Space Technology Mission Directorate STMD seeks to transform NASA missions and ensure American leadership in the space economy by rapidly developing demonstrating and transferring revolutionary highpayoff space technologies driven by diverse ideas STMD does this through a portfolio of programs including the Small Spacecraft Technology and Flight Opportunities programs Those two programs collaborate to increase the pace of space exploration discovery and the expansion of space commerce though rapid identification development and testing of capabilities that exploit agile spacecraft platforms and responsive launch capabilities The Data Management and Program Support Analyst for the Small Spacecraft Technology SST Program would manage the integration and distribution of data and provide information management support for the SST Program The Analyst will be responsible for developing and maintaining SSTs systems that store and organize data They will oversee organize store and analyze programmatic and technical data and data products This task will also require the careful sharing of data to external stakeholders to support programmatic and technical communication of program achievements challenges and lessons learned The individual will ensure that all of this is always done with the utmost security and confidentiality and in a timely manner A portion of this role would include administration of weekly SST meetings to solicit update and correct program data In addition this role will track incoming proposals and ensure that data including decision documentation is properly recorded in a database Additional project management support will be required of this role at times to solve unique problems which often will involve interfacing with outside organizations management and technical personnel The role would also closely coordinate with a similar position within the Flight Opportunities FO program An ideal candidate would pay attention to details and accuracy have great teamworking skills be willing to keep up to date with any changes in data protection laws and the latest database technologies have excellent communication skills and be able to explain technical issues to nontechnical people Must be a US Citizen Program Support <ul><li>Work with the Small Spacecraft Virtual Institute S3VI to communicate program accomplishments and lessons learned to internal and external stakeholders<li> <li>Administers weekly SST meetings updating database on a regular cadence<li> <li>Track incoming NASA proposals and ensure data including decision documentation is properly recorded in the database<li> <li>Provide technical writing and Section 508 compliance support<li> <li>Performs other duties as requested including analysis and meeting support<li> <ul>Data Management <ul><li>Assesses current and projected database performance and recommends changes and enhancements<li> <li>Resolves data conflicts for matters such as naming conventions data privacy and data ownership<li> <li>Support STMD reporting requirements by working with the SST staff to update data provide reports and database upgrades to ensure compliance<li> <li>Identifies defines and assesses the properties specifications and structure necessary for the database management system to meet current and future needs of the organization and stakeholders<li> <li>Defines and executes procedures for testing and implementing new applications in the database environment<li> <li>Develops implements and monitors policies and procedures related to data security integrity and access<li> <li>Develops maintains and controls data libraries specific to Small Spacecraft Technology including unique attributes and metrics related to space technology development projects<li> <li>Drafts training documentation and guidelines for analysts and end users<li> <li>Maintains knowledge of trends developments and best practices in database management systems and related technology<li> <ul>Qualifications <ul><li>Bachelors degree preferably in a technical field<li> <li>One year of relevant experience<li> <li>Excellent verbal and written communication skills<li> <li>Excellent interpersonal and customer service skills<li> <li>Excellent organizational skills and attention to detail<li> <li>Strong analytical and problemsolving skills<li> <li>Ability to design test search and secure databases and extract transform model and load data<li> <li>Proficient with Microsoft Office Suite or related software<li> <li>Strongly preferred Understanding of common spacecraft subsystems and performance parameters<li> <li>Nice to have SQL Proficiency<li> <li>Nice to have ETL experience<li> <li>Nice to have Data modeling experience<li> <ul>Nice to have Unix shell scripting knowledge Additional Information Must be a US Citizen The salary for this role is $5000000 $7500000 per year BryceTech offers a full range of benefits including competitive salary a comprehensive health plan including dental and vision coverage companypaid life amp disability insurance policies 401k plan with company match and an educational reimbursement program All your information will be kept confidential according to EEO guidelines

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Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?

Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.

What skills and certifications are most valued in Customer Satisfaction positions?

Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.

Is remote work common for Customer Satisfaction roles?

Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.

What career progression paths exist in Customer Satisfaction?

Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.

What industry trends are shaping Customer Satisfaction today?

AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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