Customer Satisfaction Jobs in Washington DC

Lead IT Systems Engineer - Federal

Location: Washington DC

Posted Apr 26, 2024

About Lumen Lumen connects the world We are igniting business growth by connecting people data and applications quickly securely and effortlessly Together we are building a culture and company from the people up committed to teamwork trust and transparency People power progress Lumens commitment to workplace inclusion and employee support shines bright Weve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index CEI for the fifth consecutive year Plus were the top employer in the communications and telecom industry ranking 12th overall across all industries in The American Opportunity Index Were looking for toptier talent and offer the flexibility you need to thrive and deliver lasting impact Join us as we digitally connect the world and shape the future The Role The Lead IT Systems Engineer Federal will provide Tier 3 support and serve as a technical expert for the Customer sponsored Optical Network amp Data Communications Network DCN and Internet Protocol IP backbone integral to the management of the network The Network Engineer will reside on site The Main Responsibilities Work Location Herndon VA REQUIRED Top Secret SCI with FULL SCOPE POLY clearance to be considered for this position Develops and supports the transition plans associated with these activities and support laboratoryenabled execution activities protection of the Optical Network amp DCN will require analysis of vulnerabilities Assumes operation and maintenance responsibility for the optical network includes setup configuration and writing of scripts to ensure regular backup images are created Manage all aspects of network operations related to performance and fault management Essential functions include the following Provide technical support for network and system installation and maintenance Coordinate with configuration management and implementation teams Monitor network operations and security posture Maintain network status and trouble logs Identify and diagnose network problems Identify network elements causing network degradation or failure Determine and execute corrective actions on a realtime basis Execute reporting functions and data input associated with network management Evaluate trend analyses Identify network performance improvement opportunities and forward recommendations to engineering for analysis Routinely evaluate the network baseline to identify and resolve unplanned changes to the baseline Manage the network operations Quality Control QC program Provide functional guidance technical support and training to network operations staff Must be available for rotating oncall and work after hours as needed Night time and day time rotating shift Basic Qualifications Available 247 for Network Outages and Maintenance window work Must be available for rotating oncall and work after hours as needed Candidate must be a US Citizen and hold an active Department of Defense need to Top Secret SCI with POLY clearance to be considered for this position Strong organizational skills and ability to stay focused while managing multiple tasks concurrently What We Look For in a Candidate Preferred Qualifications Previous work experience with Department of Defense DoD Intelligence Community or other government agency eg DHS DOE Veterans Affairs etc Ability to provide proactive status of assigned work and ability to estimate level of effort for future work Strong critical thinkinganalytical skills creativity and a proven drive for quality Bachelors degree in Engineering Electronics Software or Networks or a related technical or vocational education or equivalent experience Six or more years applicable work experience Demonstrated experience with SONET based metro fiber networks nextgeneration DWDM systems FLEX and IP based systems Previous experience with broadband circuit maintenancerestoration provisioning databases and circuit activations Previous experience and ability to relate technical issues to management and Government personnel Prior experience with Nortel Cisco suite of optical network equipment and network management systems Compensation The starting salary for this role differs based on the employees primary work location Employees typically do not start at the top of the range though compensation depends on each individuals qualifications Location Based Pay Ranges $109330 $145770 in these states VA As with the pay range variety thats based on the region of a country specific offers are determined by various factors such as experience education skills certifications and other business needs Requisition 333108 Background Screening If you are selected for a position there will be a background screen which may include checks for criminal records andor motor vehicle reports andor drug screening depending on the position requirements For more information on these checks please refer to the Post Offer section of our FAQ page Jobrelated concerns identified during the background screening may disqualify you from the new position or your current role Background results will be evaluated on a casebycase basis Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race color ancestry citizenship national origin religion veteran status disability genetic characteristic or information age gender sexual orientation gender identity gender expression marital status family status pregnancy or other legally protected status collectively protected statuses We do not tolerate unlawful discrimination in any employment decisions including recruiting hiring compensation promotion benefits discipline termination job assignments or training Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification It is not intended to include a comprehensive inventory of all duties and responsibilities for this job Job duties and responsibilities are subject to change based on evolving business needs and conditions Salary Range Salary Min 109330 Salary Max 145770 This information reflects the anticipated base salary range for this position based on current national data Minimums and maximums may vary based on location Individual pay is based on skills experience and other relevant factors This position is eligible for either shortterm incentives or sales compensation Director and VP positions also are eligible for longterm incentive To learn more about our bonus structure you can view additional information here Were able to answer any additional questions you may have as you move through the selection process As part of our comprehensive benefits package Lumen offers a broad range of Health Life Voluntary Lifestyle and other benefits and perks that enhance your physical mental emotional and financial wellbeing You can learn more by clicking here Note For unionrepresented postings wage rates and ranges are governed by applicable collective bargaining agreement provisions

View Details Apply on BuiltIn

Azure Databricks Administrator implement setup

Azure Databricks Administrator

Company: iLink Digital

Location: Washington DC

Posted Apr 26, 2024

iLink Systems is seeking an Azure Databricks Administrator with extensive experience in deploying applications on Azure Databricks platform. The role involves implementing, configuring, and maintaining various Microsoft Azure Databricks solutions, managing Databricks environments in line with security guidelines, and collaborating with DevOps team members to ensure high levels of performance, security, scalability, maintainability, reusability, and reliability. The ideal candidate should have solid scripting skills, experience in working with formal Change Control Systems, and a working knowledge of Azure Active Directory, Snowflake, and Azure Cloud components. iLink Systems offers competitive salaries, comprehensive insurance benefits, 401K with generous company match, paid vacation and personal leave, pre-paid commute options, employee referral bonuses, performance-based bonuses, flexible work options, fun culture, continuing education reimbursements, and in-house technology training.

View Details Apply on BuiltIn

Platform Developer - 100% Remote (REF1585I)

Company: Citizant

Location: Washington DC

Posted Apr 26, 2024

Company Description Citizant is a leading provider of professional IT services to the US government We seek to address some of our countrys most pressing challenges in the areas of Agile application development Enterprise Data Management Enterprise Architecture and Program Management support services focusing on the US Departments of Homeland Security and Treasury We strive to hire only ethical talented passionate and committed A Players who already align with the companys core values Drive Excellence Reputation Responsibility and a Better Future No matter how large we grow Citizant will retain its collaborative supportive smallcompany culture where successful team effort to address external and internal customer challenges is valued above all individual contributions Job Description Join our dynamic remote team as a Platform Developer where you can help our federal client develop innovative prototypes Position Duties <ul><li>Utilize rapidprototyping techniques to develop prototypes for new data and analytics platforms<li> <li>Develop and test enterpriselevel tools that interface and work with enterprise data repositories<li> <li>Develop prototypes pilots and proofs of concept to support the testing of innovative solutions and initiatives<li> <li>Support periodic data community events like data hackathons<li> <ul>Qualifications Required Skillset <ul><li>Must have a minimum of 5 years of related experience<li> <li>Proficiency in serverside programming languages eg Java C Nodejs and web technologies eg HTML CSS JavaScript<li> <li>Experience with cloud computing services and developing cloudnative applications<li> <li>Familiarity with containerization and orchestration technologies<li> <li>Solid understanding of network protocols API design and microservices architecture<li> <li>Proven experience developing code using rapidprototyping techniques<li> <li>Experience implementing data security measures to ensure compliance with data governance policies<li> <li>Indepth knowledge of database management systems including both SQL and NoSQL databases<li> <li>Experience creating prototypes to test innovative solutions<li> <li>Experience supporting coding challenges and hackathons<li> <li>Strong problem solving and analytical skills<li> <ul>Desired Skillset <ul><li>Experience working with the Federal Government<li> <li>Experience working with cloudbased data platforms eg AWS Azure Google Cloud<li> <li>Experience working with Agile Teams utilizing Scrum<li> <ul>Education <ul><li>Must have a Bachelors Degree in Computer Science or other technical field of study<li> <ul>Clearance Requirement <ul><li>Ability to obtain a Public Trust Clearance<li> <li>Must be a US Citizen<li> <ul>Additional Information Citizant strives to be an employer of choice in the Washington metropolitan area Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits as well as the opportunity for personal and professional development Citizant is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status

View Details Apply on BuiltIn

HSPD-12: Government Badging & Credentialing Specialist (Traveler: DC - REF1404K)

Company: Citizant

Location: Washington DC

Posted Apr 26, 2024

Company Description Citizant is a leading provider of professional IT services to the US government We seek to address some of our countrys most pressing challenges in the areas of Agile application development Enterprise Data Management Enterprise Architecture and Program Management support services focusing on the US Departments of Homeland Security and Treasury We strive to hire only ethical talented passionate and committed A Players who already align with the companys core values Drive Excellence Reputation Responsibility and a Better Future No matter how large we grow Citizant will retain its collaborative supportive smallcompany culture where successful team effort to address external and internal customer challenges is valued above all individual contributions Job Description Salary Range $44000 $54800 depending on experience Duties and Responsibilities Enrollment Process Management <ul><li>Schedule appointments andor service walkins for Personal Identity Verification PIV Card Activations Enrollments Certificate Updates and PIN Resets<li> <li>Answering phone callsemail inquiries for all things related to PIV credentials and access control matters<li> <li>Coordinate and conduct the enrollment process for PIV cards including verifying the identity of applicants and collecting required documentation<li> <li>Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy<li> <ul>Documentation and Data Collection <ul><li>Accurately collect and document personal information biometric data such as fingerprints and other necessary details from applicants<li> <li>Ensure that all required documents and forms are properly completed and submitted according to established guidelines<li> <ul>Verification and Authentication <ul><li>Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts<li> <li>Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process<li> <ul>Data Security and Privacy <ul><li>Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols<li> <li>Maintain the security and integrity of collected data and prevent unauthorized access or disclosure<li> <ul>Communication <ul><li>Communicate clearly and professionally with applicants explaining the enrollment process required documents and any additional steps they need to follow<li> <li>Provide excellent customer service to address questions and concerns related to the enrollment process<li> <li>Escalation management as it involves listening understanding and responding to customer needs and expectations<li> <li>Deescalated problematic customer concerns maintaining calm friendly demeanor<li> <ul>Recordkeeping <ul><li>Maintain accurate records of the enrollment process including documentation of each applicants information enrollment date and any issues encountered<li> <li>Prepare and maintain spreadsheets tracking status of new applicant contractor and federal employee files<li> <ul>Compliance and Training <ul><li>Stay up to date with relevant policies regulations and procedures related to PIV card enrollment<li> <li>Participate in training sessions to enhance knowledge of enrollment processes data security practices and customer service skills<li> <ul>Qualifications Travel Requirements <ul><li>This position requires 5075 of traveling domestically with trips lasting for one week or longer<li> <li>Willing to travel within 15 days notice<li> <li>Regular duties will be performed at assigned locations when not on travel<li> <ul>Required Competencies <ul><li>Experience with Microsoft Excel for data management coordination and reporting<li> <li>Ability to adapt to changing security procedures and requirements<li> <li>Prior experience in a similar role customer service or administrative position may be advantageous<li> <li>Attention to detail and strong organizational skills<li> <li>Excellent interpersonal and communication skills<li> <li>Ability to handle confidential information with discretion<li> <li>Perform other jobrelated duties as assigned<li> <ul>Education <ul><li>High School diploma GED certification<li> <ul>Clearance Requirement <ul><li>US Citizenship required<li> <li>Active Public TrustMBI clearance or the ability to obtain one<li> <ul>Additional Information Citizant strives to be an employer of choice in the Washington metropolitan area Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits as well as the opportunity for personal and professional development Citizant is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status

View Details Apply on BuiltIn

Salesforce Developer

Company: AETOS

Location: Washington DC

Posted Apr 26, 2024

Company Description AETOS LLC is a Minority Owned CVE Certified Service Disabled Veteran Owned Small Business SDVOSB providing information technology solutions focused on building a business that is customercentered and performanceoriented At Aetos we specialize in developing IT solutions to optimize functionality and efficiencies for government and commercial clients to meet their business needs Job Description As a MidLevel Salesforce Developer you will be responsible for designing developing testing and implementing Salesforce solutions for a federal customer You will collaborate with crossfunctional teams to understand business requirements and translate them into technical solutions that leverage the full capabilities of the Salesforce platform Key Responsibilities <ul><li>Design and develop Salesforce solutions that meet business requirements and adhere to best practices<li> <li>Customize Salesforce applications using Apex Visualforce Lightning components and other Salesforce technologies<li> <li>Collaborate with business analysts project managers and other stakeholders to understand requirements and deliver highquality solutions<li> <li>Perform unit testing integration testing and user acceptance testing to ensure the quality of developed solutions<li> <li>Provide technical support and troubleshooting for Salesforce applications<li> <li>Stay current with Salesforce releases features and best practices and recommend new capabilities that align with business goals<li> <ul>Qualifications <ul><li>Bachelors degree in Computer Science Information Technology or related field<li> <li>5+ years of experience as a Salesforce Developer with a strong understanding of Salesforce architecture design and development best practices<li> <li>Salesforce Certified Platform Developer I and II certifications preferred<li> <li>Proficiency in Apex Visualforce Lightning components and Salesforce APIs<li> <li>Experience with Salesforce integrations using REST SOAP and other integration methods<li> <li>Experience with Agile and Copado for SF DevSecOps<li> <li>Strong analytical and problemsolving skills<li> <li>Excellent communication and collaboration skills<li> <li>Ability to work independently and as part of a team in a fastpaced environment<li> <li>Experience with the Department of Veterans Affairs is a huge plus<li> <li>Experience with Salesforce development withing the federal government is a plus<li> <li>Eligible to obtain and maintain and government security clearance<li> <ul>Additional Information <ul><li>Applicants must be authorized to work for any employer in the US<li> <li>We are an Equal Opportunity Employer that values diversity and does not discriminate based on race color creed religion national origin ancestry citizenship status age sex or gender gender identity or expression sexual orientation marital status military service and veteran status physical or mental disability genetic information or any other characteristic protected by applicable federal state or local laws and ordinances<li> <ul>All your information will be kept confidential according to EEO guidelines

View Details Apply on BuiltIn

supporting the national security strategy critical role in interpreting data on-the-job training

Intelligence Anst Sr Prin

Company: BAE Systems do not use

Location: Washington DC

Posted Apr 26, 2024

BAE Systems Intelligence & Security is seeking skilled analysts/targeters to support the national security strategy. The role involves finding, interpreting, and providing critical information to U.S. Intelligence Community members to make actionable decisions against high priority threats. The position offers opportunities for on-the-job training, team collaboration, and potential travel. Required skills include active Top Secret security clearance, bachelor's degree or high school diploma with relevant experience, and demonstrated experience in research, analysis, and fusion of complex data sets. BAE Systems is committed to diversity, equity, and inclusion, providing professional development and social impact partnerships to uplift communities.

View Details Apply on BuiltIn

Senior Vice President (SVP) of Operations

Company: BryceTech

Location: Washington DC

Posted Apr 26, 2024

Company Description BryceTech has partnered with technology and RampD clients to deliver mission and business success since 2017 Bryce combines core competencies in analytics and engineering with domain expertise Our teams help government agencies Fortune 500 firms and investors manage complex programs develop IT tools and forecast critical outcomes We offer clients proprietary researchbased models that enable evidencebased decisionmaking Bryce cultivates a culture of engagement and partnership with our clients BryceTech is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran Job Description BryceTech a small business government contractor located in Alexandria Virginia is actively seeking an exceptional Senior Vice President of Operations BryceTech is at the forefront of substantial growth and strategic evolution and is searching for the right leader to help with our transformation In partnership and under the guidance of our visionary CEO this SVP will bring tactical and operational depth to the team This role demands a leader who excels in managing complex operational challenges is proficient in navigating conflicts with a collaborative spirit and can preserve and nurture our companys positive culture using expert changemanagement skills as the organization transforms The ideal candidate will have a proven track record of success in the government contracting industry strong leadership skills and a strategic mindset Primary Responsibilities <ul><li>Operational Oversight The SVP is responsible for overseeing the operations of all contracts and billable staff This involves ensuring that all divisions are functioning efficiently and effectively towards achieving the companys goals<li> <li>Strategic and Business Planning The SVP plays a key role in strategic planning working closely with the CEO and other executives to develop and implement company strategies to drive growth improve performance and achieve the companys objectives The SVP is also responsible for overseeing the transformation of companylevel strategies goals objectives and metrics into actionable business plans <li> <li>Resource Allocation The SVP is responsible for allocating resources such as budget personnel and technology to different divisions and projects ensuring that resources are used effectively to maximize productivity and profitability<li> <li>Process Improvement BryceTechs SVP will focus on optimizing processes and workflows across the organization to enhance efficiency reduce costs and improve quality This involves identifying bottlenecks implementing new systems or technologies and streamlining operations<li> <li>Performance Monitoring Working with BryceTechs Quality Manager and CTO the SVP will monitor key performance indicators KPIs and metrics to track the companys performance and identify areas for improvement Theyll also develop and implement performance improvement initiatives to address any issues or gaps<li> <li>Team Leadership The SVP will lead and manage a team of directors and managers across various divisions that support BryceTechs customers Provide guidance support and direction to ensure that divisions and teams are aligned with the companys goals and objectives<li> <li>Risk Management SVP is responsible for identifying and mitigating operational risks that could impact the companys performance or reputation This may involve implementing risk management strategies ensuring compliance with regulations and developing contingency plans<li> <li>Communication SVP serves as a bridge between different divisions and senior management facilitating communication and collaboration across the organization BryceTechs SVP represents the company to external stakeholders such as customers teammates and potential industry partners<li> <ul>Qualifications <ul><li>Bachelors degree in Business Management or related field Masters Degree andor MBA preferred<li> <li>Minimum of 10 years of experience in leadership roles with a focus on government contracting and technology<li> <li>Proven track record of driving business growth profitability and operational excellence<li> <li>Strong understanding of government contracting regulations processes and customer needs<li> <li>Excellent manager able to build and manage a diverse group of senior business leaders<li> <li>Strategic thinker with the ability to translate vision into actionable plans and initiatives<li> <li>Resultsoriented mindset with a commitment to delivering exceptional outcomes for clients and stakeholders<li> <li>Demonstrated track record of driving operational excellence and achieving results in a dynamic and fastpaced environment<li> <li>Strong leadership and management skills with the ability to inspire and motivate teams to deliver highquality results<li> <li>Excellent communication negotiation and interpersonal skills with the ability to build and maintain relationships with diverse stakeholders<li> <li>Thorough understanding of government contracting regulations policies and procedures as well as commercial consulting best practices<li> <li>Experience managing complex projects and budgets with a keen focus on financial performance and risk management<li> <li>Proficiency in leveraging technology and data analytics to drive operational efficiency and innovation<li> <ul>Additional Information BryceTech offers a full range of benefits including competitive salary a comprehensive health plan including dental and vision coverage companypaid life amp disability insurance policies 401k plan with company match and an educational reimbursement program All your information will be kept confidential according to EEO guidelines

View Details Apply on BuiltIn

Principal Data Architect (Remote US)

Company: DomainTools

Location: Washington DC

Posted Apr 26, 2024

DomainTools mission is to make the internet a safer place We collect and analyze an ocean of data about public internet infrastructure That data ultimately powers a suite of applications that empower cybersecurity teams to identify and respond to emerging threats quickly and accurately The Role DomainTools recently built out a developer platform to accelerate delivery of secure efficient and reliable software systems We need help extending this approach to a data platform ie establishing a common baseline for how data is collected processed stored and ultimately presented to customers with an eye to unlocking new product possibilities and greatly reducing the development and maintenance costs of data intensive applications This role requires a combination of technical excellence tenacity and strong leadership skills The Team The Platform team at DomainTools is a small team of experienced engineers dedicated to building an efficient sustainable and reliable foundation for DomainTools technical products We come from diverse backgrounds within the industry including engineering operations and customer solutions Location This role is remote within the United States Compensation $150000$200000 USD +15 What youll do <ul><li>Lead the development of a Data Platform Team at DomainTools with a mission of accelerating delivery of efficient reliable data solutions at internetscale<li> <li>Pave the way for delivery of highvalue resourceintensive data products that are currently just out of reach<li> <li>Design and scaffold a new Data Lakehouse and attendant data ecosystem<li> <li>Collaborate with Research Engineering Operations and Product to design and develop features that empower security researchers to identify and respond to threatactors quickly and accurately<li> <ul>Requirements <ul><li>8+ years of experience spanning some combination of technical implementation and technical leadership in a big data adjacent role<li> <li>Expertise with realtime data collection curation governance analysis and storage<li> <li>Expertise with modern batch analytics eg Apache Spark using Hudi and S3<li> <li>Experience managing enterprisescale data pipelines<li> <li>Experience bringing order to complex data systems eg cataloging schematizing consolidating documenting data systems<li> <li>Demonstrated success driving design and implementation of data solutions affecting multiple teams<li> <li>Experience optimizing data architecture to balance efficiency with maintainability and timetodelivery<li> <li>Understanding of public internet infrastructure Conversant in how the internet works and why cybersecurity is a rapidly growing industry<li> <ul>Benefits DomainTools is the global leader for internet intelligence and the first place security practitioners go when they need to know The worlds most advanced security teams use our solutions to identify external risks investigate threats and proactively protect their organizations in a constantly evolving threat landscape DomainTools constantly monitors the Internet and brings together the most comprehensive and trusted domain website and DNS data to provide immediate context and machinelearning driven risk analytics delivered in near realtime DomainTools offers a comprehensive benefits package to our employees that includes fully paid medical dental and vision insurance premiums a 401k retirement plan with company matching basic life insurance flexible PTO and additional wellbeing benefits DomainTools embraces diversity equity and inclusion to its fullest as an equal opportunity employer We build our teams so creativity and innovation can flourish We believe inclusivity and equity fosters innovation and growth and we harness this mindset to drive a culture that serves our employees and our customers We encourage people of all backgrounds ages perspectives and skill sets to apply and do not discriminate based on age religion color national origin gender sexual orientation gender identity marital status veteran status disability or any other characteristic protected by law

View Details Apply on BuiltIn

technology makes the world work for everyone ambition team of change makers restless curiosity and drive for ingenuity

Lead Development Rep

Company: ServiceNow

Location: Washington DC

Posted Apr 26, 2024

ServiceNow is seeking a Lead Development Representative to join their Global Sales Development team. The role involves qualifying leads, profiling prospects, and collaborating with other sales team members to identify and qualify opportunities. The ideal candidate should have a customer-focused mindset, basic understanding of cloud computing, and ability to differentiate ServiceNow to customers. The position offers the opportunity to work with a diverse team, contribute to demand generation campaigns, and attend company events and trade shows. ServiceNow is committed to creating an inclusive environment and values skills and experience over traditional paths.

View Details Apply on BuiltIn

Requirements Analyst (Remote Opportunity)

Company: VetsEZ

Location: Washington DC

Posted Apr 26, 2024

VetsEZ is seeking a Requirements Analyst to join our remote team and support our customer the Department of Veterans Affairs The Requirements Analyst will be responsible for understanding the needs of the clientbusiness and translating into requirements for the Medallia solution to be developed They will additionally be responsible for interfacing with GS 14 15 and SES level clients to provide functional support throughout a hybrid agile software development lifecycle This project supports the development of a departmentwide enterprise measurement strategy and the underlying functions to implement it including capability lifecycle management configuration enhancement data management and OampM support Position Responsibilities Work with clients and subject matter experts to define the user experience and product requirements that are technically feasible within the Medallia product suite for the uncovered business need and solution Develop epics user stories and acceptance criteria to facilitate the understanding of the functionality to the client and development teams Participate in product demos and provide quality assurance testing to ensure the functionality developed satisfies the business need Work with the Product Owner to support development of a project plan product strategy and roadmap based on the understanding of the business needs and pain points Maintain program backlog by engaging with the clients stakeholders subject matter experts and business architects Prepare standard reports to update clients and internal team leadership on project status Communicate and coordinate activities between teams external and internal clients and contract stakeholders pertaining to team products and product delivery to endusers Required Qualifications 6 12 years of work experience and must hold a minimum of a Bachelors degree Must be a US Citizen with ability and willingness to acquire a Tier 1 Public Trust clearance with the VA Strong written and verbal communication skills for understanding project needsrequirements and relaying those requirements to external stakeholders Strong organizational skills to maintain and track towards project timelines and milestones field and prioritize requests from clients and stakeholders and validate all product specifications are met Ability to quickly adapt and excel in a fastpaced environment Experience working with Microsoft Word PowerPoint Excel Visio and JIRA Preferred Qualifications Experience with gathering requirements for Medallia Medallia Operational Customer Experience Management OCEM certification 2+ years of prior consulting experience and 1+ years working in or with the Federal Government ideally with the VA 1+ years of prior experience in healthcare Masters degree Experience and aptitude for managing working and communication with diverse stakeholders teams and clients facetoface Prior experience in developing business requirements in an agile environment Familiarity with the System Development Lifecycle SDLC Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status Sorry we are unable to offer sponsorship at this time

View Details Apply on BuiltIn

Product Management - Senior Associate (Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Apr 26, 2024

Company Description At Fannie Mae futures are made The inspiring work we do helps make a home a possibility for millions of homeowners and renters Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing flexible environment Here you will grow your career and help create access to fair affordable housing finance Job Description The Product Management Senior Associate role will contribute to working directly to analyze build develop andor design functionality for a product as well as participate in the ongoing implementation enhancement or maintenance of existing products This role will <ul><li>Ensure the product strategy is in alignment with business objectives to deliver the maximum value and outcomes<li> <li>Have an endtoend understanding of your product and how it fits into the larger Fannie Mae ecosystem to anticipate impacts from changes in other parts of the business<li> <li>Plan and prioritize product feature backlog and development for the product<li> <li>Perform essential business activities that require some degree of experience in mortgage servicing and a broad understanding of SingleFamily mortgage standards amp principles<li> <li>Own several components of Agile team deliverables including requirements gathering and documentation story amp feature writing product planning amp refinement data amp process modeling and story mapping<li> <li>Source and synthesize customer discovery efforts to develop customer personas understand customer pain points aspirations and builds hypotheses around key problems to solve<li> <li>Support software development team by communicating requirements addressing questions and providing business background for enhancements<li> <ul> Qualifications Minimum Required Experience <ul><li>3 years experience in a Product Owner Product Analyst or similar role<li> <li>Experience using Atlassian JIRA and Confluence tools<li> <ul>Desired Skills <ul><li>Well versed with all aspects of Agile methodology and SAFe best practices<li> <li>Actively finds new ways to improve processes and ways of working <li> <li>Advanced organizational skills highly adaptable and can navigate with confidence in a fast paced everchanging environment<li> <li>Strong skills in documentation of analysis data discovery and decisionmaking<li> <li>Advanced communication skills written and verbal <li> <li>Strong time management skills <li> <li>Advanced relationship management skills collaborate across multiple departments to communicate and resolve issues quickly <li> <li>Strong influencing skills including negotiating persuading others facilitating meetings and resolving conflict<li> <ul>Additional Information The future is what you make it to be Discover compelling opportunities at careersfanniemaecom Fannie Mae is an Equal Opportunity Employer which means we are committed to fostering a diverse and inclusive workplace All qualified applicants will receive consideration for employment without regard to race religion national origin gender gender identity sexual orientation personal appearance protected veteran status disability age or other legally protected status For individuals with disabilities who would like to request an accommodation in the application process email us at careersmailboxfanniemaecom The hiring range for this role is set forth on each of our job postings located on Fannie Maes Career Site Final salaries will generally vary within that range based on factors that include but are not limited to skill set depth of experience certifications and other relevant qualifications This position is eligible to participate in a Fannie Mae incentive program subject to the terms of the program As part of our comprehensive benefits package Fannie Mae offers a broad range of Health Life Voluntary Lifestyle and other benefits and perks that enhance an employees physical mental emotional and financial wellbeing See more here

View Details Apply on BuiltIn

Senior Full Stack Developer - 3328746

Company: TCG

Location: Washington DC

Posted Apr 26, 2024

Youve stumbled upon the rare government contractor At TCG we aim to prove that businesses can be good to their employees and responsible to their community all while being profitable Were an awardwinning IT solutions provider to the Federal government seeking a Senior Full Stack Developer to join our team in anticipation of a new award The Full Stack Developer designs develops documents tests and debugs new and existing Java software systems and applications Serves as the seniorlevel technical expert on development projects Participates in full development life cycle including requirements analysis and design Writes technical specifications based on conceptual design and stated business requirements US Citizenship is required for this role In addition the selected applicant must submit to a government background investigation and be favorably adjudicated before their first day TCG is pleased to offer remote employment in the following states AL AZ CO CT DE GA HI IL IN KS LA MD MA MI MN MO NJ NC OH OR PA excluding the City of Philadelphia SC TN UT VA WV and WI RESPONSIBILITIES <ul><li>Design develop andor reengineer highly complex application components and integrate software packages programs and reusable objects residing on multiple platforms<li> <li>Supports maintains and documents software functionality <li> <li>Analyzes code to find causes of errors and revises programs as needed<li> <li>Leads software design meetings and analyzes user needs to determine technical requirements<li> <li>Consults with the enduser as needed to prototype refine test and debug programs to meet needs<li> <li>Keep uptodate with best practices and skills<li> <li>Other duties as assigned<li> <ul>REQUIRED EXPERIENCE amp SKILLS <ul><li>At least 10 years of relevant application development experience focused on JavaJ2EE and Javascript languages and technologies including Spring framework <ul><li>At least 2 years of experience as a Senior Full Stack Developer or technical lead<li> <ul><li> <li>Strong knowledge of SQL and relational databases including MySQL<li> <li>At least 3 years of experience with automated testing tools such as JUnit Pa11y SonarQube and Selenium<li> <li>At least 4 years experience with DevSecOps automation tools including Git Openshift Docker Jenkins Maven and Kubernetes<li> <li>Experience with Business Intelligence tools such as Tableau and Power BI<li> <li>The ability to prioritize and organize efforts in a fastpaced environment<li> <li>The ability to lead mentor and coach the team technically and contribute quickly to the project <li> <li>Independent problemsolving skills strong analytical abilities creativity and a customer serviceoriented personality<li> <li>Experience with Agile development methodologies applied to bug fixing software issue management implementing minor enhancements and patching and upgrades<li> <ul>PREFERRED EXPERIENCE amp SKILLS <ul><li>Knowledge of government IT requirements and standard operating procedures<li> <li>Experience in an Agile environment and familiarity with Agile ceremonies and practices<li> <li>Experience using Jira for issueticket management<li> <ul>EDUCATION <ul><li>Bachelors degree in Computer Engineering or Computer Science strongly preferred Equivalent years of experience in related field is acceptable in lieu of degree<li> <ul>Proof of COVID19 vaccination is a job requirement Reasonable accommodations may be available for those not vaccinated due to health reasons or sincerely held religious beliefs TCG does not discriminate based on race sex color religion national origin age disability caste or veteran status Our B Corp mission is reflected in our benefits including offerings like health care 401K parental leave adoption assistance financial planning services student loan repayment assistance and training budget among others TCG is recognized for treating employees well in fact in 2023 The Washington Post named TCG as a Top Workplace for the 9th straight year based on how our employees feel about the company the benefits TCG offers and the worklife balance that our staff achieves And by TCG employees votes among all midsize companies in the Washington Post Top Workplace survey Try us well make you happy Internal titlegrade Software Engineer 7 All individuals being hired to work for TCG must submit to and successfully pass a preemployment background investigation prior to reporting for their first day of work The preemployment background investigation will include verification of employment and education as well as a criminal and DMV check Additional documentation and background checks will also be required for positions that require clearance from the Federal government

View Details Apply on BuiltIn

Customer Satisfaction Jobs in Washington DC

Lead IT Systems Engineer - Federal

Azure Databricks Administrator

Platform Developer - 100% Remote (REF1585I)

HSPD-12: Government Badging & Credentialing Specialist (Traveler: DC - REF1404K)

Salesforce Developer

Intelligence Anst Sr Prin

Senior Vice President (SVP) of Operations

Principal Data Architect (Remote US)

Lead Development Rep

Requirements Analyst (Remote Opportunity)

Product Management - Senior Associate (Hybrid)

Senior Full Stack Developer - 3328746

Frequently Asked Questions

Related Pages