Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Printer Support Team

Company: ActioNet, Inc.

Location: Washington DC

Posted Apr 25, 2024

ActioNet, a highly qualified IT solutions provider, is seeking a Printer Support Team member for an on-site position in Silver Spring, MD. The role involves providing first-level support for computers, laptops, and printers, managing help desk tickets, and troubleshooting multifunction devices. The ideal candidate should possess strong communication skills, customer service abilities, and a desire to learn new technologies. Public Trust clearance is required, with sponsorship available. ActioNet is an equal opportunity employer that values diversity.

Detection and Response Analyst

Company: Rapid7

Location: Washington DC

Posted Apr 25, 2024

Rapid7 is seeking a Detection & Response Analyst to join their MDR SOC team. The role involves utilizing advanced tools to investigate security events, working with Incident Response Consultants, and conducting thorough investigations into various types of incidents. The ideal candidate should have 1-2 years of cybersecurity experience, understanding of core operating systems, and practical experience with threat actor tactics and penetration testing tools. The role offers opportunities for continuous learning, collaboration, and customer engagement.

Manager of Strategic Growth

Company: Excella

Location: Washington DC

Posted Apr 25, 2024

Excella is a leading provider of Agile software development and data analytics solutions, offering a range of benefits and opportunities for employees. The company is seeking a Manager of Strategic Growth to develop and implement growth opportunities across the National Security market.

Principal Scientist

Company: Galois

Location: Washington DC

Posted Apr 25, 2024

Galois is hiring Principal Scientists to drive a research agenda and develop R&D opportunities. The role involves frequent client and government agency interactions, collaborating across Galois, academia, government, and industry, and publishing and speaking on research work. Key qualifications include a Ph.D. in Computer Science, a history of high-quality research, and a track record in obtaining external research funding. The company offers a robust benefits package, a hybrid work environment, and a transparent compensation process.

Senior Accountant

Company: Polaris

Location: Washington DC

Posted Apr 25, 2024

Polaris, a non-profit organization combating human trafficking, is seeking a Senior Accountant. The role involves managing payroll, accounts payable, accounts receivable, and general ledger accounts. The ideal candidate should have at least 4 years of progressive accounting experience in a non-profit setting, knowledge of GAAP, and proficiency in cloud-based accounting software. The position is grant funded and subject to modification or termination based on funding. Polaris values diversity, equity, and inclusion, aiming to create an inclusive work environment.

JSF BFM - Junior Financial Analyst (Arlington, VA)

Company: Integrated Data Services

Location: Washington DC

Posted Apr 25, 2024

Integrated Data Services (IDS), a leading provider of custom software products and government financial management services, is seeking a Financial Analyst with DoD or government financial management experience. The role involves acting as a financial and technical consultant, providing expertise in government finance, assisting in structuring financial data, performing reconciliation, and reviewing forecasts and accounting data. The position requires a minimum of three years of relevant experience, a Bachelor's degree, and a Federal background investigation. IDS offers a competitive salary range of $65,000 - $95,000 per year, along with a robust benefits package.

Software Engineer

Company: Spatial Front, Inc

Location: Washington DC

Posted Apr 25, 2024

The Software Engineer role involves software development, implementation, unit testing, and debugging. The engineer will design and architect software applications, develop custom applications, and ensure high availability. They will also support development activities, consult with project teams, and respond to customer inquiries. The role requires a Bachelor's degree in computer science or equivalent work experience, at least three years of experience as a Software Engineer, and proficiency in coding languages and technologies such as Angular, React, JavaScript, TypeScript, Node.js, PL/SQL, PostgreSQL DB, GitHub, and AWS Lambda. The position offers a salary between $90,000 and $130,000 annually, and is a full-time W2 position with comprehensive benefits.

Lead Engineer - Federal

Company: Lumen Technologies

Location: Washington DC

Posted Apr 25, 2024

Lumen is a company that connects the world, fostering business growth through teamwork, trust, and transparency. They are committed to workplace inclusion and employee support, as evidenced by their recognition in the Newsweek 2024 Greatest Workplaces for Diversity list and a perfect score on the Human Rights Campaign Corporate Equality Index. Lumen is seeking a Lead Engineer with technical expertise and project management skills for a government location. The role involves providing on-site support, coordination, and technical assistance to the customer NOC, attending daily government meetings, and developing strong relationships with colleagues. The ideal candidate should have a bachelor's degree, 7 years of related experience, strong communication skills, and proficiency in Microsoft Office. A current valid driver's license and TS/SCI security clearance are required.

Knowledge Base Management System Support

Company: ActioNet, Inc.

Location: Washington DC

Posted Apr 25, 2024

ActioNet, an IT service provider and solutions integrator, is seeking a Knowledge Base Management System Support. The role involves tracking change schedules, conducting post-implementation reviews, and updating stakeholders. The candidate will also develop a knowledge base, create documents, and craft training materials. Engagement with business and IT executives is required to document current processes and identify improvement opportunities. Basic qualifications include a Public Trust clearance, a Bachelor's Degree or equivalent work experience, and proficiency in document publishing and graphics development tools. Preferred qualifications include high English proficiency, ability to produce quality documents under pressure, and experience in business process analysis.

Sr. Data Science Engineer - Partner Engineering

Company: DataRobot

Location: Washington DC

Posted Apr 25, 2024

DataRobot, a leader in Value-Driven AI, is seeking a Senior Data Scientist, Partner Engineering, to serve as the company's subject matter expert on the SAP platform. The role involves driving asymmetric revenue growth by building high-value applications on top of strategic alliance partners. Key responsibilities include market opportunity analysis, joint go-to-market messaging, application development, custom demo creation, and training. The ideal candidate should have extensive SAP experience, at least 5 years of hands-on experience building machine learning/AI solutions, and proficiency in Python.

Sr. Data Scientist - Federal

Company: DataRobot

Location: Washington DC

Posted Apr 25, 2024

DataRobot is seeking a Data Scientist with 4+ years of experience in a data science role and 2+ years in a customer-facing role. The ideal candidate will represent DataRobot in the pre-sales process, lead product demonstrations, and collaborate with customers to solve complex data science problems. They will also help develop and lead the implementation of a Joint Success Plan (JSP) and present at conferences. The role requires excellent communication skills, project management abilities, and familiarity with technical tools for data manipulation. A secret clearance is required. DataRobot offers competitive benefits and is committed to diversity and inclusion.

Tier 2 Desk Side Support

Company: ActioNet, Inc.

Location: Washington DC

Posted Apr 25, 2024

ActioNet is seeking a Tier II Deskside Support professional for a position in the Washington D.C. Metro Area. The ideal candidate will have at least 5 years of experience in Tier II onsite and remote support, strong communication skills, and a proven ability to provide excellent customer service. The role involves providing surge support, maintaining high customer satisfaction, and assisting in defining mobile policies and security compliance rules. The candidate must possess a strong working knowledge of Service Now or equivalent ticketing systems and be able to work independently and within a team. ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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