Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Security Specialist

Company: The Aerospace Corporation

Location: Washington DC

Posted Apr 24, 2024

The Aerospace Corporation is seeking a Specialist II or III for a 100% onsite position in Chantilly, VA. The role involves processing DoD and SCI visits, supporting security clearances, and performing various clerical tasks. The ideal candidate will have a high school diploma, relevant experience, and current TS/SCI clearance. A Bachelor's degree, knowledge of specific databases, and a COMSEC background are considered assets. The company offers comprehensive benefits, professional growth opportunities, and an inclusive work environment.

Strategist and Systems Engineer

Company: SAIC

Location: Washington DC

Posted Apr 23, 2024

The job posting is seeking a Strategist and Systems Engineer to provide systems engineering and technical advisory services to a customer in the Intelligence Community. The role involves developing strategies, conducting research, and analyzing data to advance national space programs. The ideal candidate should have experience in strategic design, futurist strategy, and hype cycles, as well as strong critical thinking and problem-solving skills.

Counsel, Launch Operations

Company: Relativity Space

Location: Washington DC

Posted Apr 24, 2024

Relativity Space is a company that aims to build the next great commercial launch company and become a leading force in additive manufacturing innovation. They are looking for an experienced attorney to take primary responsibility for solving the company's legal challenges related to launch operations.

RF Engineer

Company: Shift5

Location: Washington DC

Posted Apr 23, 2024

<p>Shift5 is seeking a <strong>RF Engineer<strong> to join our growing Research team In this role your primary responsibilities will be designing prototyping building and testing RF collection and transmission systems that will be fielded in both lab and operational environments You will study and interact with communicationradar systems on critical operational technology OT such as airplanes drones ships trains and ground vehicles Lastly you will provide technical expertise on RF and wireless technologies as it pertains to various company priorities An ideal candidate is capable of implementing simple RF frontend systems while also writing software for softwaredefined radios SDRs and signal processing algorithms You will play a crucial role in helping Shift5 defend critical national infrastructure weapons platforms and logistics <p> <p>Shift5 is a rapidly growing cybersecurity startup We specialize in cybersecurity technology for operational systems data collection and insights for a wide variety of operational systems To put it simply we defend planes trains and tanks from cyberattack We are a collaborative passionate and driven cadre of cyber security experts Our engineers are multidisciplinary and our team is dynamic Were a growing company focused on helping our customers fleets run smarter and safer by capitalizing on mountains of data resting right about the wheels Come join us <p> <p><strong><span dataccpprops=>Our Values <span><strong><p> <ul><li><strong>Embrace Truth and Integrity<strong> Base decisions on data foster open dialogue and uphold unwavering integrity<li> <li><strong>UserCentric Focus<strong> Prioritize user needs to guide our actions and resource allocation<li> <li><strong>Collaborative amp Adaptable<strong> Collaborate for excellence learning from failures and driving iterative improvements recognizing every decisions significance<li> <ul><p>You will be expected to<p> <ul><li>Travel to customer sites on average 1520 of the time<li> <li>Work in a hybrid model local to Shift5 HQ in Rosslyn VA<li> <li>Evaluate wireless technologies on existing OT platforms from a hardwareRF perspective<li> <li>Break down project functional requirements into technical design requirements<li> <li>Work with software engineers hardware engineers reverse engineers and vulnerability researchers to collaboratively build comprehensive products and solutions that achieve customer requirements<li> <li>Design active and passive wireless systems consisting of one or more SDRs softwaredefined radios<li> <li>Write software that can implement wireless systems utilizing SDRs as well as to process decode and analyze signals <li> <li>Design wireless modems calculate link budgets perform BERPER testing<li> <ul><ul><li>Antenna design selection and testing<li> <li>RF component selection LNAs filters transceiver ICs power amplifiers cabling attenuators etc<li> <li>Have a background in DSP concepts<li> <li>Use test equipment such as signal generators spectrum analyzers oscilloscopes VNAs<li> <li>Effectively communicate technical findings and concepts to internal stakeholders and customers both verbally and in writing<li> <ul><p><strong>Required <strong><p> <ul><li>Active US Government TS clearance and willingness to maintain<li> <li>BS in Electrical Engineering Computer Engineering or similar field<li> <li>2+ years of professional experience in designing building and testing wireless communication systems<li> <li>2+ years of professional experience in antenna selectiontesting<li> <li>2+ years of professional experience in RF component selectiontesting<li> <li>Strong understanding of wireless signal propagation<li> <li>Strong understanding of signal modulationdemodulation concepts<li> <li>Understanding of the physical PHY layer of modern wireless protocols LoRa WiFi LTE other OFDMbased technologies<li> <li>Understanding of spreadspectrum technologies DSSS FHSS CSS etc<li> <li>General nonRF hardware design selection and testing<li> <li>Writing C++ and Python code in a Linux development environment<li> <li>Experience working with embedded Linux systems<li> <li>Experience interacting with SDRs from both a hardware and software perspective<li> <li>Using Ettus USRP SDRs such as the B200B210 and X300X310 series<li> <li>Using GNU Radio or other software DSP frameworks<li> <ul><p><strong>Preferred <strong><p> <ul><li>Experience working with Epiq SDRs<li> <li>Implementing DSP algorithms on an FPGA<li> <li>Red teamingreverse engineering proprietary wireless protocols<li> <li>Aerospace or aviation specific experience<li> <ul><p><strong>Compensation amp Benefits <strong> <p> <ul><li>Competitive salary and stock options in a fastgrowing startup <li> <li>Employerpaid medical dental and vision coverage <li> <li>Health Savings Account with annual employer contributions <li> <li>401k with employer contributions <li> <li>Life Insurance<li> <li>Uncapped paid time off policy<li> <li>Flexible work amp remote work policy<li> <li>Taxdeferred public transit benefits with Metro SmartBenefits DCMDVA <li> <ul><p>We are committed to building an inclusive culture of belonging that embraces the diversity of our people and represents the communities in which we work and the customers we serve We know the happiest and highest performing teams include people with diverse perspectives and ways of solving problems We strive to attract and retain talent from all backgrounds and create workplaces where everyone feels empowered to bring their full authentic selves to work <p> <p>Shift5 is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sexual orientation gender identify national origin disability age marital status ancestry projected veteran status or any other protected group or class <p> <div> <p><span><strong>Privacy Policy and Notice for Shift5 Inc Job Applicants Employees amp Contractors<strong><span><p> <p><br ><p><div>

Senior Program Manager (5120)

Company: MetroStar

Location: Washington DC

Posted Apr 24, 2024

MetroStar Systems is seeking a Sr. Program Manager for their National Security business unit, responsible for leading programs in DevSecOps, Cloud, and Cyber. The role involves technical problem-solving, leadership in product architecture and design, client relationship management, team development, process improvement, project financial management, and risk escalation. The ideal candidate should have an active TS/SCI with CI poly, a bachelor's degree in Computer Science or related field, and at least ten years of delivery leadership in complex federal programs. Experience in supporting the Intelligence Community, establishing clear communication with executive leadership, and managing large IT programs is required. Strong interpersonal and communication skills are essential. MetroStar values diversity and encourages applications from all qualified candidates.

Executive Assistant

Company: Cathexis

Location: Washington DC

Posted Apr 24, 2024

<p>Team CATHEXIS elevates the government contracting experience through rapid response deep skill and thoughtful problemsolving and communication Our core capabilities are our toptier program and project management data analytics and audit services the backbone of which is our integrated approach to operational excellence<p> <p>You worked hard to get to where you are You strive to make every day better than the day before So do we Team CATHEXIS operates with an allin mindset We are working together to create a company that supports our shared values and individual goals Our values are centered around Respect Engagement Customer Service Integrity Teamwork and Excellence in everything we do for our employees clients partners and communities We believe success is best when we listen and lead with empathy model high standards of ethics to provide a rewarding candidate experience work hard have fun and appreciate the strengths we all bring to the team and empower our employees to create innovative and trusted results<p> <p>We are looking for a dynamic <strong>Executive Assistant<strong> to join our team within the Office of the Under Secretary of Defense for Personnel and Readiness OUSD PampR This position will report to a CATHEXIS task lead who will assist them with their transition into their daytoday responsibility of supporting our client They will join a larger CATHEXIS team that supports other OUSD PampR offices<p> <p>The Executive Assistant will provide administrative and analytical support to the OUSD PampR supporting offices Support includes calendar management scheduling daily read book call management etc They will regularly collaborate and coordinate with stakeholders within the Department of Defense DoD and with other government agencies to manage crosscutting tasks <strong>The work location of this position is at the Pentagon<strong><p> <p><strong>Responsibilities <strong><p> <ul><li>This position will routinely exercise independent judgement and discretion to include identifying and scheduling leadership priorities coordinating meetings and communicating with external parties on behalf of the Front Office<li> <li>Completes highvisibility and shortturn assignments as needed with minimum oversight<li> <li>Manages and maintains the calendar and schedule of the director to include resolve conflicting priorities and orchestrate changes to the calendar efforts may include coordination verification and scheduling of meetings with senior government personnel congressional members and staff<li> <li>Provides critical administrative support to Federal Government leadership<li> <li>Plans coordinates and confirms logistical support transportation badges security clearance paperwork audio visual support etc for meetings held in conjunction with OUSD PampR activities escort greet and provide information support<li> <li>Provides a daily readahead book with information for the next day and next week activities for Leadership maintains electronic copies and paper as directed of files of all office documents including letters memos reports and briefings<li> <li>Coordinates office administrative functions including office security administration office space management processing security clearance and visit requests for personnel and visitors scheduling office events and ordering supplies<li> <li>Provides operational services and knowledge management support to include file consolidation and management on networkbased applications<li> <li>Performs extensive administrative and analytic responsibilities provides QA to deliverables include briefing material written correspondence etc<li> <li>Manages the Correspondence and Task Management System CATMS task management tool as needed<li> <li>Arranges travel and accommodations for a SESlevel Director<li> <li>Act as an office manager by keeping up with the office supply inventory<li> <li>Facilitates visitorsoffice callsinquiries<li> <ul><p><strong>Requirements<strong><p> <ul><li>Bachelors Degree<li> <li>Five 5 years of experience<li> <li><strong>Current Secret Clearance <strong><li> <ul><p><strong>Skills<strong><p> <ul><li>Excellent organizational personal and editing skills<li> <li>Strong attention to detail<li> <li>Ability to multitask track multiple deadlines adapt to shifting priorities and interact with senior leadership<li> <li>Experience with DODs CATMS Task management system<li> <li>Experience with standard MS Office suite products and SharePoint<li> <ul><p><strong>Desired Skills<strong><p> <ul><li>Previous military experience or experience supporting the Federal Government<li> <li>Experience supporting or working with the Department of Veterans Affairs<li> <li>Experience as a federal executive assistant<li> <li>Experience working in or supporting the Office of the Under Secretary of Defense<li> <li>Selfmotivated and does not require detailed management oversight<li> <li>Experience providing customer service support<li> <li>Ability to maintain consistent performance in a dynamic environment with shifting priorities<li> <li>Effective communication skills with the ability to maintain good working relations with diverse groups<li> <li>Organized with strong attention to detail <li> <ul><p><br ><p><p><em>CATHEXIS is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability EEO IS THE LAW The Company invites any applicant andor employee to review the Companys written Affirmative Action Plan This plan is available for inspection upon request by contacting infocathexiscorpcom If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact the Recruiting Department RecruitingTeamcathexiscorpcom<em><p>

Product Marketing Manager

Company: RegScale

Location: Washington DC

Posted Apr 23, 2024

<p>RegScale is a continuous controls monitoring CCM platform that enables GRC outcomes faster and at a lower cost than legacy programs currently deliver These efficiency gains are achieved through extreme automation powered by CCM engines to bridge security risk and compliance activities Our CCM automation engines and AI tools operate independently but are tightly coupled eliminating the manual corrosion that grinds current GRC programs to a halt In addition to strengthening security and reducing costs customers report seeing a 90 faster path to compliance certifications and a 60 reduction in audit preparation efforts<p> <p>RegScale is a fastgrowing startup company with offices in Tysons Corner VA HQ and Knoxville TN RampD We offer an exceptional benefits package including comprehensive health insurance 401k stock options and unlimited Paid Time Off PTO for fulltime W2 employees<p> <p><br ><p><p><strong>Position<strong><p> <p>Do you love turning technical concepts into disruptive stories Are you a security expert with risk and compliance domain expertise If you answer yes to those we have an opening for a Product Marketing leader in RegScale an innovative startup disrupting the compliance industry As a Product Marketing Manager youll work closely with our Product and Sales teams to define a new market category In this role youll develop the product marketing strategy for a solution with no match in the market while strategically training the sales team on the best messaging and positioning This role offers a great blend of strategic planning and tactical execution all while gaining valuable insights from our sales team<p> <p><br ><p><p>RegScale is just the right size big enough to serve the largest enterprises in the world and small enough that you can directly impact the businesss strategy and growth If you want to shape our evolution in the market and create exciting content that converts prospects into customers youll love this opportunity to join a hypergrowth market disrupter<p> <p><br ><p><p><strong>Activities<strong><p> <p> Develop and execute the product marketing strategy of RegScale<p> <p> Own messaging positioning market fit ICP segmentation pricingpackaging and product differentiation<p> <p> Develop content to educate internal and external audiences on product features and benefits<p> <p> Own sales enablement and promotion of product launch big and small including product videos blog posts email campaigns and other collateral required to bring a product to market<p> <p> Collaborate with RampD Sales CS SE and customers to uncover market needs and customer feedback and understand valuebased behaviors to drive product roadmap prioritization<p> <p> Develop content to create demand for products to align with the customer journey<p> <p> Train our Sales team and other stakeholders on how to tell the story of our platform<p> <p> Research relevant topics and write articles as a subjectmatter expert conducting interviews and obtaining quotes as needed<p> <p> Own together with Product the roadmap and new offeringsfeatures to grow pipeline and revenue with prospects and customers<p> <p> Assist with developing additional content as needed<p> <p><br ><p><p><strong>Proven Capabilities<strong><p> <p> Past experience in a product marketing role in a SaaS organization ideal candidate will have direct experience in the GRC space or securitycompliance products and knowledge of cybersecurity concepts scanning tools and technology platforms<p> <p> Deep knowledge of cyber security and the compliance landscape that helps you identify with customer pain points and understand RegScales differentiated solutions<p> <p> A storyteller with a portfolio of content that translates technical concepts into simplified usercentric stories<p> <p> Excellent verbal and written communication skills including the ability to chair sessions and host webinars<p> <p> Works well independently as well as collaboratively in a crossfunctional team<p> <p> Strong project management skills with documented examples of delivering simultaneous projects on schedule<p> <p> Strong problemsolving ability and performancemetricsdriven thinking<p> <p> Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity<p> <p> Detailoriented with the ability to close the loop on projects and initiatives with the team<p> <p> Flexibility to work extended hours to meet the demands of a fastgrowing startup<p> <p><br ><p><p><strong>Qualifications<strong><p> <p> Bachelors degree in Business Marketing or related field or equivalent experience<p> <p> 5+ years of experience in product marketing roles for GRC compliance risk or security products<p> <p> Excellent writer have sample links ready<p> <p> Excellent oral communication skills including inperson phone and email<p> <p> Basic knowledge of SEO content Google Analytics<p> <p> Experience in organizations selling to both commercial and public sectors is a plus<p> <p> Bonus Professional technical certifications in security DevOps programming or auditing fields<p> <p> Must be willing to travel to HQ in VA and RampD in TN up to 15 of the time<p> <p> Must be a US Citizen and subject to a background check and unannounced drug testing requirements<p>

AEM Architect

Company: BLN24

Location: Washington DC

Posted Apr 24, 2024

BLN24 is a company that values its employees and provides them with a positive work environment. The company offers competitive benefits, flexibility, and opportunities for growth and development. The job description highlights the importance of teamwork, communication, and problem-solving skills.

Junior Program Administrator

Company: Cathexis

Location: Washington DC

Posted Apr 23, 2024

<p>Team CATHEXIS elevates the government contracting experience through rapid response deep skill and thoughtful problemsolving and communication Our core capabilities are our toptier program and project management data analytics and audit services the backbone of which is our integrated approach to operational excellence<p> <p>You worked hard to get to where you are You strive to make every day better than the day before So do we Team CATHEXIS operates with an allin mindset We are working together to create a company that supports our shared values and individual goals Our values are centered around Respect Engagement Customer Service Integrity Teamwork and Excellence in everything we do for our employees clients partners and communities We believe success is best when we listen and lead with empathy model high standards of ethics to provide a rewarding candidate experience work hard have fun and appreciate the strengths we all bring to the team and empower our employees to create innovative and trusted results<p> <p>We are looking for a <strong>Junior Program Administrator<strong> to join our team The Junior Program Administrator will support the Office of the Under Secretary of Defense Personnel and Readiness by performing a variety of technical managerial andor administrative project tasks <p> <p><strong>The work location of this position is at the Pentagon<strong><p> <p><strong>Responsibilities <strong> <p> <ul><li>Reviewing editing and proofreading senior leader forum readahead materials<li> <li>Managing and coordinating senior leader calendars<li> <li>Tracking and coordinating senior leader RSVPs for all DoD senior leader forums including but not limited to Deputys Management Action Group Deputys Workforce Council Secretarys Large Group etc<li> <li>Coordinating dayof meeting logistics setting up telecommunication connections making seating charts and coordinating name tents<li> <li>Managing deliverable schedules to ensure forum readahead materials are submitted and qualitycontrolled in a timely manner<li> <li>Tracking forum outcomes action items and RSVPs<li> <li>Writing and coordinating forum summaries of conclusions<li> <li>Managing forum SharePoint sites posting readahead materials updating forum calendars and managing access to SharePoint site<li> <li>Managing person of contact distribution lists and communities of interest<li> <ul><p><strong>Qualifications<strong> <p> <ul><li>Active Secret DoD Clearance is required<li> <li>Bachelors degree<li> <li>Minimum of 1 to 3+ years professional work experience<li> <li>Experience supporting the Department of Defense Veterans Administration or prior military experience<li> <li>Experience in a DoD executive engine room<li> <li>Excellent administrative skills<li> <li>Demonstrated skills to perform all required duties<li> <li>Ability to work responsibly and independently and under direct supervision<li> <li>Experience with standard MS Office suite products including Excel and SharePoint<li> <li>Degree in English Journalism Political Science or related field<li> <li>Experience working in or supporting the DoD experience providing administrative and logistical support in a fastpaced environment<li> <ul><p><br ><p><p><em>CATHEXIS is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability EEO IS THE LAW The Company invites any applicant andor employee to review the Companys written Affirmative Action Plan This plan is available for inspection upon request by contacting infocathexiscorpcom If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact the Recruiting Department RecruitingTeamcathexiscorpcom<em><p> <p><br ><p>

Senior Oracle Federal Financials (B2R) SME

Company: i360technologies, Inc.

Location: Washington DC

Posted Apr 23, 2024

<p><b>Company Description<b> <p><p>At i360technologies we help our employees succeed Competitive pay robust benefits for fulltime employees and professional development opportunities are a few reasons that i360 is a great place to build your career Founded in 1999 i360 is a growing GOVCON professional services company looking for motivated individuals excited to embrace a fastpaced environment while applying strategic problemsolving skills excellent work ethic and positive energy to an already firstclass team You have a home with us if you enjoy solving complex business problems through business consulting and technology implementation At i360 we offer unlimited professional growth and career possibilities<p> <p><b>Job Description<b> <p><p>Provide leadership and expertise to troubleshoot and review and recommend improvements based upon best practices and R12 functionality for the following BudgettoReport B2R business process flow areas and tasks<p> <p>1 Budget Planning amp Formulation<p> <p>2 Federal Admin<p> <p>3 Distribute Budget<p> <p>4 Manage Budget<p> <p>5 Manage Continuing Resolution Authority<p> <p>6 Reprogram and Rescind Funds<p> <p>7 Maintain the General Ledger<p> <p>8 Create and Post Journal Entries<p> <p>9 Prior Period Adjustments<p> <p>10 Support Month and YearEnd Closing and Reporting<p> <p> Provide expertise in Oracle GL FV SLA modules to triage troubleshoot and resolve issues<p> <p> Work with customers to streamline operations and improve overall solution<p> <p> Document Help desk trouble tickets in the help desk ticketing tool and leverage the tool to create help desk metrics and frequently asked question guides<p> <p> Analyze and resolve reported help desk problems<p> <p> Triage problems to determine potential causes and resolve or escalate issues as appropriate<p> <p> Develop and conduct functional help desk training sessions for help desk team members Support Help desk 5 days per week on client site<p> <p> Must provide leadership and expertise to troubleshoot and review SubLedger Accounting SLA rules and recommend improvements based upon best practices and R12 functionality<p> <p> Provide requirement analysis process review configuration and development documentation and implementation services for production sustainment and system enhancements within a shared service Oracle Federal Financial R12 environment<p> <p> Identify and document requirements working with users<p> <p> Identify processes document gaps and provide solutions to bridge gaps and enhance processes for customer migration to R12 Global Model<p> <p> Updated Oracle R12 configurations and documentation in multiple environments as needed<p> <p> Assist with training sessions and documentation<p> <p> Assist with creating training materials<p> <p> Ability to plan coordinate and provide cutover activities for adding new customers into the production environment and postproduction support<p> <p> Provide input to planning and scheduling direction for project and release management<p> <p>Experience working with existing account generators and rules and recommend improvements based upon best practices and<p> <p><b>Qualifications<b> <p><ul><li> <p>Minimum of 57 years of functional experience in implementing and supporting Oracle R12 Federal Financial applications with emphasis on analysis implementation and problem resolution<p> <p> Strong Oracle General Ledger FedAdmin experience including a working knowledge of accounting flow Subledger to General Ledger<p> <p> Demonstrated prior experience in Federal Accounting practices USSGLGTASSFIS<p> <p> Prior experience in Federal monthend and yearend closing processes with the ability to analyze and resolve issues<p> <p> Prior experience with Oracle R12 upgrades and conversions<p> <p> Prior assistance in conducting training sessions and creating training materials<p> <p> Prior experience executing endtoend integration testing<p> <p> Demonstrated strong analytical skills and problemsolving ability with prior experience working on analyzing troubleshooting and resolving service requests within the Oracle EBusiness Suite<p> <p> Those authorized to work in the US are encouraged to apply We are unable to sponsor visas<p> <p> Must be able to work onsite 1 day a week<p> <p> Must be a US Citizen or permanent resident Green Card holder<p> <p> Work Hours MondayFriday<p> <li> <ul><p><b>Additional Information<b> <p><p><strong>i360 is an Equal Opportunity Employer MinorityFemaleVeteranDisability<strong><br >All qualified applicants will receive consideration for employment regardless of race color religion sex sexual orientation gender identity national origin age disability protected veteran status or status within any other protected group<p> <p><strong>Benefits<strong><p> <ul><li>Holidays Eleven <li> <li>Adoption Assistance<li> <li>Retirement Plan 401k Matching<li> <li>Tuition Reimbursement<li> <li>Family Leave Maternity Paternity<li> <li>ShortTerm amp LongTerm Disability<li> <li>Life Insurance Basic Voluntary amp ADampD<li> <li>Health Care Plan Medical Dental amp Vision<li> <li>Paid Time Off 03 years 15 Days PTO | 3+ years 20 Days<li> <ul><p><strong>What You Can Expect from Us<strong><p> <ul><li><strong>At i360technologies we help our employees succeed <strong>Competitive pay robust benefits for fulltime employees and professional development opportunities are a few reasons that i360 is a great place to build your career<li> <li><strong>Meaningful work<strong> Our employees often tell us that their work gives them a sense of purpose as it supports many federal agencies<li> <li><strong>Leadership that cares<strong> Our leadership team has prioritized creating a culture that appreciates and takes good care of its people As a result being an employee of i360 means you are part of the i360 family and you matter<li> <li><strong>Flexibility <strong>We value worklife balance because we know that happy employees create happy customers<li> <ul>

Deal Manager

Company: Appian Corporation

Location: Washington DC

Posted Apr 24, 2024

Appian is a software company that automates business processes, offering a comprehensive AI-Powered Process Platform. The company values respect, work impact, ambition, and constructive dissent. Appian is seeking a Deal Manager with negotiation experience, a process-focused nature, and a strong ownership mentality. The role involves serving as a point of contact and subject matter expert on deal constructs, special pricing, operations, approval policies, and troubleshooting of deal issues and sales escalations. Appian provides growth opportunities, training, product resources, and a collaborative sales culture. Basic qualifications include a minimum of 10 years of experience in related roles, experience in the Public Sector, and familiarity with CRM and CPQ systems.

Senior SharePoint Developer

Company: AETOS

Location: Washington DC

Posted Apr 23, 2024

<p><b>Company Description<b> <p><p>AETOS LLC is a Minority Owned CVE Certified Service Disabled Veteran Owned Small Business SDVOSB providing information technology solutions focused on building a business that is customercentered and performanceoriented At Aetos we specialize in developing IT solutions to optimize functionality and efficiencies for government and commercial clients to meet their business needs As a SharePoint Online Developer youll play a pivotal role in enhancing our clients intranet document management systems and workflow automation using SharePoint Online<p> <p><b>Job Description<b> <p><p>We are seeking an experienced SharePoint Online Developer who is passionate about creating efficient and <strong>userfriendly solutions<strong> Youll work closely with crossfunctional teams to design develop and maintain SharePoint sites custom web parts and Power Platform solutions Youll assist a team in creating page layouts and content management for an enterprise<p> <p><strong>Responsibilities<strong><p> <ul><li>Collaborate with business stakeholders to gather requirements and translate them into technical specifications<li> <li>Develop and customize SharePoint Online sites lists libraries and workflows<li> <li>Create responsive and intuitive user interfaces using modern SharePoint technologies<li> <li>Implement security controls and permissions for SharePoint sites<li> <li>Integrate SharePoint with other Microsoft 365 services eg Teams Power Automate<li> <li>Troubleshoot and resolve issues related to SharePoint functionality<li> <li>Mentor junior developers and provide technical guidance<li> <ul><p><b>Qualifications<b> <p><ul><li>Bachelors degree in Computer Science Information Technology or related field<li> <li><strong>Minimum of 5 years of handson experience<strong> with SharePoint Online development<li> <li>Proficiency in <strong>SharePoint Framework SPFx<strong> JavaScript TypeScript React HTML CSS and other relevant technologies<li> <li>Strong understanding of SharePoint architecture site collections and content types<li> <li>Experience with Power Platform Power Apps Power Automate<li> <li>Experience with Microsoft Graph APIs<li> <li>Skillful in highly functional UIUX design processes<li> <li>Excellent problemsolving skills and attention to detail<li> <ul><p><b>Additional Information<b> <p><ul><li>Applicants must be authorized to work for any employer in the US<li> <li>We are an Equal Opportunity Employer that values diversity and does not discriminate based on race color creed religion national origin ancestry citizenship status age sex or gender gender identity or expression sexual orientation marital status military service and veteran status physical or mental disability genetic information or any other characteristic protected by applicable federal state or local laws and ordinances<li> <ul><p>All your information will be kept confidential according to EEO guidelines<p>

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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