Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Lead Product Manager

Company: Rapid7

Location: Washington DC

Posted Apr 24, 2024

Rapid7 is seeking an experienced Lead Product Manager with a strong technical background and proven track record in new product formulation, development, and launch. The ideal candidate will work closely with various teams to develop product plans aligned with market requirements and opportunities for growth. They will lead cross-team collaboration for product planning, prioritization, development, launch, and ongoing enhancements. The role involves encouraging data-driven product decisions, working with product and marketing leadership to develop content, messaging, and competitive positioning, and advocating for the new product across the organization and with customers. The successful candidate will have 5+ years of product management experience, 3+ years of cloud security experience, and a strong analytical, problem-solving mindset. Rapid7 is committed to creating a secure digital world and fostering a dynamic workplace where everyone can have a career experience of a lifetime.

Sr. Partner Marketing Manager

Company: ScienceLogic

Location: Washington DC

Posted Apr 24, 2024

ScienceLogic is seeking a lead for service provider marketing to improve IT operational efficiency and accelerate digital business initiatives using AI and automation. The role involves working closely with field teams and service provider partners to deliver content and differentiated messaging for the company's growing portfolio. The ideal candidate should have a college degree, 5+ years of experience in product or partner marketing, excellent communication skills, and a deep understanding of the observability and AIOps market. The company offers a remote-first culture, comprehensive benefits, and opportunities for professional growth.

Digital Ad Tech Integration Specialist (OMS)

Company: Pure Integration

Location: Washington DC

Posted Apr 24, 2024

<p><b>Company Description<b> <p><p>pureIntegration is a technology consulting firm with 20 years of experience servicing Fortune 100 clients headquartered in the DC area We serve clients in the fastestgrowing industry of communications media and entertainment <p> <p><b>Job Description<b> <p><p>We are seeking an experienced<strong> Digital Ad Tech Integration Specialist<strong> with a proven track record in digital advertising platforms specifically in Customer Relationship Management CRM Order Management Systems OMS and Ad Servers Freewheel Google Ad Manager The ideal candidate will have a deep understanding of industryleading tools such as Salesforce for CRM Boostr Operative Placementsio for OMS and experience with Ad Servers The candidate should possess strong analytical and problemsolving skills coupled with excellent communication and clientfacing abilities<p> <p>This position is a remote in the US role and will be fulltime The annual base salary is <em><strong>$120000 $140000<strong><em> Candidates will be paid within this range based on their work experience and skills Candidates are also eligible for our full list of benefits linked here<p> <p><strong>Responsibilities<strong><p> <ul><li><strong>Consulting and Advising<strong> Provide expert advice and consultation to clients on media ad technology solutions focusing on CRM OMS and Ad Servers Collaborate with clients to understand their business needs and recommend tailored solutions to optimize digital advertising workflows<li> <li><strong>Platform Implementation and Configuration<strong> Lead the implementation and configuration of CRM and OMS solutions ensuring seamless integration with Ad Servers like Freewheel and Google Ad Manager Configure and customize platforms to meet client requirements and industry best practices with a focus on defining digital advertising product taxonomies<li> <li><strong>Ad Server Integration<strong> Develop and manage supporting integrations between CRM OMS and Ad Servers to ensure efficient data flow and campaign execution Collaborate with technical teams to implement and optimize these integrations<li> <li><strong>Training and Support<strong> Conduct training sessions for clients on the effective use of CRM OMS and Ad Server tools including guidance on integrations Provide ongoing support to troubleshoot issues answer queries and ensure the successful adoption of the implemented solutions<li> <li><strong>Strategic Planning<strong> Work closely with clients to develop strategic plans for leveraging digital advertising platforms and ensure seamless integration between CRM OMS and Ad Servers Identify opportunities for process improvement and optimization<li> <li><strong>Technical Expertise<strong> Stay abreast of the latest developments in digital advertising technology particularly within CRM OMS and Ad Server domains Provide thought leadership on industry trends and emerging technologies<li> <li><strong>Collaboration<strong> Collaborate with crossfunctional teams including sales marketing and technical teams to deliver integrated solutions that align with clients business objectives<li> <ul><p><b>Qualifications<b> <p><ul><li> Proven experience in media ad technology consulting with a focus on digital advertising platforms including a minimum of <strong>8 to 12 years<strong> of handson experience<li> <li>A <strong>Bachelors degree<strong> in a relevant field eg Information Technology Business Marketing is preferred<li> <li>Extensive knowledge of <strong>CRM platforms<strong> with a specific emphasis on <strong>Salesforce<strong> Experience in configuring and customizing Salesforce for advertising workflows is highly desirable<li> <li>Strong expertise in <strong>Order Management Systems<strong> with experience in Boostr Operative Placementsio or similar platforms<li> <li>Experience with<strong> Ad Servers <strong>such as Freewheel and Google Ad Manager is considered a strong asset<li> <li>Demonstrated experience in developing and <strong>managing integrations<strong> between CRM OMS and Ad Servers to ensure seamless data flow and campaign execution<li> <li>Excellent<strong> analytical and problemsolving skills<strong> with the ability to analyze data identify trends and make datadriven recommendations<li> <li>Exceptional <strong>verbal and written communication skills<strong> Ability to convey complex technical concepts to nontechnical stakeholders<li> <li>Proven experience in <strong>clientfacing roles<strong> with the ability to build and maintain strong client relationships<li> <li>Strong <strong>project management skills<strong> with the ability to manage multiple projects simultaneously ensuring timely and successful delivery<li> <li>This position requires availability to travel up to 25 40 to the clients sites<li> <ul><p><b>Additional Information<b> <p><p><em>pureIntegration is an Equal Opportunity Employer EOE qualified applicants are considered for employment without regard to age race color religion sex national origin sexual orientation disability or veteran status All your information will be kept confidential according to EEO guidelines<em><p> <p><strong>Disability Accommodation for Applicants to pureIntegration<strong><p> <p>pureIntegration provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures For reasonable accommodation requests please contact us by email at hrpureintegrationcom or by mail to pureIntegration Human Resources Department 1801 Robert Fulton Dr Suite 450 Reston VA 20191 Please indicate the position you are applying for<p> <p>EEO is the Law<br >EEO is the Law Supplement<br >Right to work EnglishSpanish<br >EVerify Participation EnglishSpanish<p> <p><p> <p><strong>pureIntegration <strong>would love to hear from you your career journey starts here <p>

Marketing Manager

Company: VOLT AI

Location: Washington DC

Posted Apr 24, 2024

VOLT AI is a cutting-edge provider of real-time video intelligence, revolutionizing security and incident management for businesses. The company is looking for a Marketing Manager to shape its market presence and growth initiatives.

Business Technology Solutions Associate Consultant- SCM Operational Technology

Company: ZS

Location: Washington DC

Posted Apr 24, 2024

ZS, a global healthcare transformation firm, is seeking an experienced OT expert for a lead role in industry 4.0 transformation projects and OT implementations. The ideal candidate should have extensive hands-on experience in OT systems, deep understanding of manufacturing operations, and expertise in leading OT systems and hardware. ZS values its employees, offering comprehensive rewards, skills development programs, and a flexible work environment. The role involves managing projects, contributing to practice development, and leading CAPEX projects. ZS is committed to diversity, equity, and inclusion, encouraging applications from candidates with all backgrounds.

Admin Coordinator

Company: Exelon

Location: Washington DC

Posted Apr 24, 2024

Exelon, a Fortune 200 company, is seeking problem solvers and innovators to join their team. They are committed to delivering solutions that strengthen and improve diverse communities. The company offers competitive compensation, benefits, and opportunities for career growth. The job in question involves providing general office support, reviewing time sheets, monitoring budget activities, and participating in special projects. The ideal candidate should have at least 3 years of administrative experience, strong PC and mainframe skills, and the ability to work independently and build consensus.

Associate Account Executive

Company: Ameresco

Location: Washington DC

Posted Apr 24, 2024

<p>Ameresco Inc NYSEAMRC is a leading cleantech integrator and renewable energy asset developer owner and operator Our comprehensive portfolio includes energy efficiency infrastructure upgrades asset sustainability and renewable energy solutions delivered to clients throughout North America and Europe Our solutions range from upgrades to facilitys energy infrastructure to the development construction and operation of renewable energy plants combined with tailored financial solutions We foster an entrepreneurial collaborative and forwardthinking culture that thrives with innovation diversity of thought and inclusion We are excited with all that the future holds for our industry planet and communities <p> <p>Ameresco is seeking a talented Associate Account Executive in <b>Oregon Washington or<b> <b>California<b> to strategically drive new opportunities for renewable energy and energy efficiency solutions in the MUSH market Municipal University Schools amp Hospitals <p> <p>Responsibilities <p> <ul><li>Originate new customer leads through demand generation tools assist in negotiations and assist in the close of contracts for Energy Solutions<li> <li>Assist the Account Executives to with the customer sales process<li> <li>Identify potential markets distribution channels and counterparties of interest to drive profitability and portfolio growth<li> <li>Develop and implement strategies to increase sales based on current market conditions<li> <li>Cultivate new business relationships and communicate full scope of Ameresco solutions and services to meet customer energy savings requirements<li> <li>Target and work with our Account Executives to contact key decision makers and develop positive relationships to secure new projects opportunities sales volume and market share<li> <li>Seek internal technical project guidance to ensure achievement of customer satisfaction<li> <li>Perform other duties as required<li> <ul><p>Minimum Qualifications <p> <ul><li>High School Diploma<li> <li>Minimum of 1 to 5 years experience marketing complex energy efficiency renewable technology and Energy as a Service solutions within target MUSH markets including the ability to identify customer energy needs effectively communicate energy solutions and position Ameresco as provider of choice<li> <li>Valid Drivers License in good standing issued by resident state<li> <ul><p>Additional Qualifications <p> <ul><li>Bachelors Degree in Business Administration Engineering or related technical field<li> <li>Have a knowledge of energy industry structure trends and issues to ensure full discovery and understanding of customers primary business objectives and requirements<li> <li>Proficient in Microsoft Office Suite excel word and power point<li> <li>Demonstrated sales lead development and account cultivation skills<li> <li>Excellent verbal written computer communication and technical presentation skills<li> <li>Proven ability to effectively manage multiple priorities and positive business relationships<li> <li>Ability to travel up to 30 of the time<li> <ul><p>AMERESCO challenges the brightest most talented and creative individuals in the industry by providing an environment that embraces initiative diversity and achievement along with comprehensive rewards including peopleoriented insurance investment and incentive plans <p> <p>Genuine Ameresco communications use amerescocom emails any other domain is fraudulent Report suspected phishing to 1866AMERESCO <p> <p>Equal OpportunityAffirmative Action EmployerWomenMinoritiesVeteranDisability<p>

Selenium Automation Test Analyst

Company: Infosys

Location: Washington DC

Posted Apr 24, 2024

Infosys is hiring for an Automation Test Analyst position. The role involves reviewing system functionality, conducting requirement analysis, defining test strategy and design, and leading execution for superior outcomes. The ideal candidate should have a Bachelor's degree, 2 years of IT experience, and knowledge of full SDLC lifecycle and Lean/Agile methodologies. Preferred qualifications include hands-on experience in Selenium-Java Testing, Agile project execution, and automation framework. The job offers competitive pay and benefits, including medical insurance, 401(k) plan, and paid time off. Infosys is an equal opportunity employer.

Systems Admin Sr Prin II

Company: BAE Systems do not use

Location: Washington DC

Posted Apr 24, 2024

BAE Systems is seeking experienced Systems Administrators for a technology-based program supporting a key government customer. The role involves delivering engineering services for network infrastructure and enterprise computing infrastructure, including containerized solutions and remote cloud services. The ideal candidate should have a Bachelor's or Master's degree, 11+ years of relevant experience, and proficiency in Python, Java, Automation, and Systems Design. Knowledge of Linux, customer support, and ability to work independently and in a team are also required. BAE Systems offers a challenging and rewarding career in defending national security with breakthrough technology.

Azure Cloud Systems Engineer

Company: Copper River Family of Companies

Location: Washington DC

Posted Apr 24, 2024

Moss Cape is seeking a Cloud Systems Engineer/Database Administrator to join their Production Management and Operations team. The ideal candidate should have experience with Windows Server Administrative tasks, VMWare, Azure portals, SysAdm tools, scripting languages, and automated processes. Responsibilities include collaborating with Solutions Architects, applying DevOps principles, administering SQL databases, and managing infrastructure, platform, application, and database services. Requirements include a Top Secret clearance, a Bachelor's degree in computer science, engineering, or Computer Information Systems, and at least 4+ years of experience in cloud engineering on Azure. The company, Copper River, offers a positive, supportive culture with comprehensive benefits.

Data Scientist Sr Manager - Fraud (Hybrid)

Company: Stori Card

Location: Washington DC

Posted Apr 24, 2024

Stori is a rapidly growing fintech company based in Mexico, with offices in the US and Asia. They aim to democratize credit access for underbanked LatAm consumers. Stori has raised $250 million from top global venture capital funds and is backed by successful investments in companies like Affirm, Airbnb, and TikTok. Their team consists of experienced professionals from Mastercard, Intel, Capital One, and other financial institutions. They value diversity, inclusivity, and professional growth. The role involves leading a team of data scientists, developing predictive models, and conducting A/B tests. The ideal candidate should have a quantitative degree, expertise in SQL and Python, and experience in building financial models. Bonus points for credit industry experience and collaboration with product managers and engineers.

Scrum Master

Company: Viderity Inc.

Location: Washington DC

Posted Apr 24, 2024

<div> <p>Viderity is an awardwinning consulting firm that provides IT and outreach services to federal agencies and commercial organizations Youll be working with a friendly and whipsmart team supporting a wellknown organization responsible for exciting discoveries ranging from the first internet browser to black holes to the first semiconductor<p> <div> <p><strong>Job Description <strong><p> <p>Seeking a Scrum Master with experience in full lifecycle software development following Agile processes Position will require management of new development OampM and endoflife projects Position will be responsible for oversight of all deliverables on the project as well as conducting all sprint ceremonies including daily scrum sprint preplanning planning retrospectives and reviews This role on the project is responsible for performing story analysis managing the evolution of the User Story and other backlog items answering ad hoc questions and providing clarificationdirection to development and support teams regarding user stories and functions Position will collaborate with the Product Owner and Team in release planning including but not limited to preparing user documentation and conducting Release Demos as well as facilitation of Quarterly Planning preparation including coordinating with the integrated teams regarding dependencies<p> <p><strong>Required Skills <strong><p> <ul><li>6+ years of relevant experience and a bachelors degree is required Commensurate experience for education<li> <li>2+ years of professional experience as a Scrum Master<li> <li>Experience with initiating planning scheduling estimating forecasting coordinating controlling managing and delivering IT projects<li> <li>Experience with Agile processes and Scrum ceremonies managing and facilitating backlog refinement sprint planning mid sprint reviews sprint demos and retrospectives<li> <li>Experience with reviewing story analysis to determine conditions of satisfaction and the impact to other systems projects domains and operational teams have been outlined<li> <li>Experience in managing the evolution of the User Story and other backlog items includes but not limited to breaking down the stories eliciting conversations facilitating story refinement sessions<li> <li>Knowledge of Software Development Agile Frameworks including Scaled Agile Scrum and Kanban<li> <li>Ability to collaborate with Product Owners Business Partners developers and Architects to build and define the Product Backlogs and complete release planning<li> <li>Ability to answer ad hoc questions and provide clarificationdirection to development test and support teams regarding user stories and functions<li> <li>Ability to anticipate mitigate and resolve risks and conflicts across workgroups<li> <li>Ability to take accountability for all work product ensuring excellence and integrity in every task undertaken<li> <li>Basic computer skills including proficiency in Microsoft Office applications with a focus on SharePoint <li> <ul><p><strong>Preferred Skills <strong><p> <ul><li>4+ years project management experience<li> <li>Experience in facilitating development and troubleshooting sessions with a team<li> <li>Experience in working with teams to decentralize decisionmaking and acting as an escalation point when consensus decisions cannot be reached<li> <li>Experience in requirements gathering development of wireframes user stories and acceptance criteria<li> <li>Experience with JIRA and Confluence<li> <li>Knowledge of development lifecycle<li> <li>Possession of excellent interpersonal skills including oral and written communication analytical problem solving organizational issue resolution and customer relationship management<li> <ul><p><strong>Salary Range <strong><p> <ul><li>$105000 $120000 per year <li> <ul><p><strong> Benefits<strong><p> <ul><li>401k<li> <li>401k matching<li> <li>Dental insurance<li> <li>Health insurance<li> <li>Paid time off<li> <li>Retirement plan<li> <li>Vision insurance<li> <ul><p><br ><p>

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages