Customer Satisfaction Jobs in Washington DC

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Cyber Network Defense Analysts (CNDA)

Company: BCMC

Location: Washington DC

Posted Apr 25, 2024

<p>BCMC provides remote and onsite advanced technical assistance proactive hunting rapid onsite incident response and immediate investigation and resolution using hostbased networkbased and cloudbased cybersecurity analysis capabilities Team personnel provide front line response for digital forensicsincident response DFIR and proactively hunting for malicious cyber activity We are seeking Cyber Network Defense Analysts CNDA with Cloud Forensics experience to support this critical customer mission<br ><strong>Responsibilities<strong><br > Acquirecollect computer artifacts and logs in support of onsite and remote engagements<br > Triage electronic devices and assess evidentiary value<br > Correlate forensic findings to network events in support of developing an intrusion narrative<br > Collect and document system state information eg running processes network connections prior to imaging as required<br > Perform forensic triage of an incident to include determining scope urgency and potential impact<br > Track and document forensic analysis from initial participation through resolution<br > Collect process preserve analyze and present computer related evidence<br > Coordinate with Government staff and customer personnel to validateinvestigate alerts or additional preliminary findings<br > Conduct analysis of forensic images and available evidence in support of forensic writeups for inclusion in reports and written products<br > Support cloud development and automation projects to enhance threat emulation capabilities<br > Assist to document Computer Network Defense CND guidance and create reports pertaining to incident findings<br ><strong>Required SkillsClearances<br > US Citizenship<br > Active TSSCI clearance<strong><br > Ability to obtain Department of Homeland Security DHS Entry on Duty EOD Suitability<br > 10+ years of direct relevant experience in cyber forensic investigations using leading edge technologies and industry standard forensic tools<br > In depth understanding of SaaS PaaS and IaaS in the Cloud Environment<br > Ability to create forensically sound duplicates of evidence forensic images<br > Ability to author cyber investigative reports documenting digital forensics findings<br > Proficiency with analysis and characterization of cyber attacks<br > Knowledge of cloud development and automation tools such as Terraform Kubernetes AWS CloudFormation Azure Resource Manager and Docker<br > Skilled in identifying different classes of attacks and attack stages<br > Understanding of system and application security threats and vulnerabilities<br > Understanding of proactive analysis of systems and networks to include creating trust levels of critical resources<br ><strong>Desired Skills <strong><br > Knowledge of strategiesarchitectures involved in implementing M365Azure authentication how these relate to a federated identity solution and a fundamental understanding of how threat actors would target identity to compromise an environment<br > Advanced experience and proficiency across various aspects of IT operations eg networking virtualization identity security business continuity disaster recovery data management governance<br > Experience and understanding in acquisition processing and analysis of digital evidence from onsite enterprises and cloud native platforms<br > Fundamental understanding of APIs and proficiency with PowerShellPowerShell modules leveraged to conduct API queries as they relate to AzureM365<br > Proficiency with scripting languages eg Bash Python PowerShell JS for automation of hunt tools used in commercial cloud environments<br > Ability to develop tools architecture and configurations in Azure environment to support identifying threat actor activity<br > Understanding of how AzureM365 platform protection is implemented and security operations available<br ><strong>Required Education<strong><br >BS Computer Science Cybersecurity Computer Engineering or related degree or HS Diploma amp 46 years of host or digital forensics experience<br ><strong>Desired Certifications<strong><br > One or more of the following certifications GCLD GCFR GCFA GCFE GCIH EnCE CCE CFCE CISSP CCSP AWS certifications Microsoft Azure associated certifications<br ><b><span><span><span>Our Company Overview<span><span><span><b><br ><span><span><span>Business Computers Management Consulting Group LLC BCMC is a small business specializing in Information Technology IT Cybersecurity Information Assurance IA SOA Big Data Management Program Management and more for Federal State and Local agencies We possess highly skilled engineers providing innovative solutions backed by strong past performances We are ISO 90012015 ISO 270012013 200002018 and CMMI L3 certified and registered promising highest quality and services to all of our clients<span><span><span><br ><strong><span><span><span>Benefits<span><span><span><strong><br ><span><span><span>Extremely competitive salary <br >95 employer paid for employee medical dental amp vison coverages <br >100 employer paid for employee life STD amp LTD disability coverages <br >401k with company match and profit sharing <br >Flexible Spending Account FSA for dependent amp health care <br >11 standard holidays amp 3 weeks of annual leave<span><span><span><br >ESS3172<br >Host Based Systems Analyst IV HBA04<p>

Junior Program Manager - Temporary

Company: STR

Location: Washington DC

Posted Apr 25, 2024

STR's Analytics Division is seeking a Temporary Junior Program Manager for the Analytics Analysis & Decision Systems sector. The role involves managing a portfolio of research and development programs, working with government customers and technical teams, and supporting business operations. The ideal candidate should have program management experience, military experience, or a similar background with the intelligence community, and be comfortable communicating with both technical and non-technical audiences. The position is approximately 3 months long, from July 2024 – September 2024, and offers a flexible, hybrid work environment. STR is a growing technology company specializing in advanced research and development for defense, intelligence, and national security.

GSOC Specialist

Company: Concentric

Location: Washington DC

Posted Apr 24, 2024

<div> <p><span>Are you interested in joining an organization with a global reach At Concentric We Manage Risk Everywhere to Keep People Safe If you are passionate about intelligence risk analysis threat management executive protection security operations or business resiliency Concentric may be the organization youve been searching for<br >Concentric is a risk consultancy specializing in delivering strategic security and intelligence services We provide holistic intelligent security solutions for private clients and corporations globally Concentric offers strategic advisory services risk assessments physical protection threat intelligence opensource monitoring program audits secure embedded staffing and training for security teams and intelligence analysts <br >Our ultimate goal is to be recognized as the most innovative capable and trusted Risk Management partner in the world and we do this by following these core values <br > <br >Integrity Collaboration Relationships Excellence Creativity Results <span><p> <div> <p><span>We are currently looking to hire a <strong>GSOC Specialist<strong> to join our Corporate team in Kirkland <span><p> <p><span><strong>This position allows for hybrid work arrangement from Washington <br >This position also requires shift work to create a 247 coverage <strong><span><p> <p><span><strong>JOB DESCRIPTION<strong><span><p> <p><span>This position requires the Specialist to use intelligence sources internal and external assets and opensource media to identify threats and provide timely and accurate information to company leadership The Specialist will identify and monitor viable hazards to employees operations global assets and the brand reporting these threats to the companys leadership team 247 <span><p> <p><span>Specialists will use a set of emergency response procedures to manage critical incidents provide clear assessment and reporting of the situation and determine appropriate actions to resolve the incident The threats and critical incidents the Specialist needs to track disseminate and manage include political instability violence travel alerts health concerns manmade or natural disasters internal threats or technical failures Specialists may also be tasked with assisting investigators by researching and compiling opensource information <span><p> <p><span><strong>RESPONSIBILITIES<strong><span><p> <ul><li><span>Conduct continuous collection and review of open source information utilizing multiple systems and sources to detect potential threats<span><li> <li><span>Manage coordinate and disseminate crisis management information and directives during declared emergencies andor preventative actions mitigating potential emergencies<span><li> <li><span>Act as a focal point for all threatrelated information using all appropriate and available communications and systems<span><li> <li><span>Actively monitor travel safety and security of employees on a global 247 basis <span><li> <li><span>Assist various internal teams by performing the initial collection of intelligence points as requested<span><li> <li><span>Liaise closely with key partners to ensure the purpose and scope of responsibilities in threat mitigation<span><li> <li><span>Identify threats and assist team members with resolving security incidents through analysis investigations and prioritization of incidents based on riskexposure<span><li> <li><span>Assist the operations team with travel booking and scheduling particularly during nonregular business hours<span><li> <li><span>Be the first point of contact for incoming calls clients deliveries and requests to the Company and assist with administrative tasks when needed<span><li> <ul><p><span><strong>REQUIRED QUALIFICATIONS<strong><span><p> <ul><li><span>Bachelors degree in criminal justice international security political science or a related field<span><li> <li><span>Military service or prior experience working in a GSOC or similar operations center may be substituted for educational requirements<span><li> <li><span>Must be willing and able to work days nights and weekends<span><li> <ul><p><span><strong>PREFERRED QUALIFICATIONS<strong><span><p> <ul><li><span>Preferred 2 years of demonstrated experience doing the following<span> <ul><li><span>Effective assessment and evaluation of sensitive situations<span><li> <li><span>Quickly and accurately identify and respond to critical issues<span><li> <li><span>Research investigate compile and assess information<span><li> <li><span>Demonstrate planning and organizational skills<span><li> <li><span>Skilled in synthesizing facts concepts and principles<span><li> <li><span>Customer service mindset<span><li> <ul><li> <ul><p><span><strong>COMPENSATION amp BENEFITS<strong><span><p> <ul><li><span>100 Employer paid medical dental and vision benefits<span><li> <li><span>Medical selection of PPO or HDHP including HSA employer contribution<span><li> <li><span>Medical FSA<span><li> <li><span>Dependent Care FSA <span><li> <li><span>Employerpaid insurance life STD LTD and ADampD <span><li> <li><span>401k including employer match amp immediate vesting<span><li> <li><span>11 paid holidays <span><li> <li><span>Paid leave vacation sick parental volunteer <span><li> <li><span>Annual Health amp Wellness Benefit<span><li> <li><span>Generous FertilityAdoption benefit<span><li> <li><span>National Discount Employee program<span><li> <li><span>Employee Assistance Program for personal needs<span><li> <li><span>Access to Learning Management System<span><li> <ul><div> <div> <p>Seattle Washington Pay Range<p> <p><span>$32<span><span><span><span>$32 USD<span><p> <div> <div> <div> <p><span>Concentric acknowledges the systemic barriers in the security industry and recognizes that removing those barriers will require a collaborative and conscious effort Concentric is committed to programs and initiatives around diversity equity and inclusion that better our organization and our greater community We are creating a diverse environment and are proud to be an equalopportunity employer We encourage people from all backgrounds to apply All qualified applicants will receive consideration for employment regardless of race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status <span><p> <p><span>Concentric Advisors is committed to protecting the privacy and security of all applicants submitting personal information provided to us You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page <span><p> <p><br ><p><div>

Talent Acquisition Partner - Sales

Company: Appian Corporation

Location: Washington DC

Posted Apr 25, 2024

Appian is a software company that automates business processes, offering a passionate team environment with opportunities for growth and development. The company values respect, work impact, ambition, and constructive dissent & resolution. Appian's Talent Acquisition team is seeking a strategic, self-motivated recruiter to scale their business by leading hiring efforts for Sales and Marketing departments. The role is based at Appian's Headquarters in McLean, VA, with a flexible, hybrid work environment. Basic qualifications include a Bachelor's degree and 5+ years of full-lifecycle recruiting experience. Preferred qualifications include experience with Greenhouse ATS, software company recruiting, strong LinkedIn sourcing skills, and organizational skills.

Cloud Operations Engineer

Company: DLH Holdings Corp.

Location: Washington DC

Posted Apr 25, 2024

DLH Corporation is a company that specializes in providing health and national security readiness solutions for federal programs. They leverage advanced tools such as digital transformation, artificial intelligence, data analytics, and cloud enablement to solve complex problems faced by civilian and military customers. DLH is currently seeking a candidate with extensive experience in systems administration/engineering, Active Directory administration, and cloud platforms like AWS, Azure, or GCP. The role involves providing cloud operations engineering and administration support, resolving end-user issues, and assisting in the design and implementation of Microsoft Active Directory and windows-based systems. DLH offers a comprehensive benefits package and is committed to career development through training and education assistance.

Systems Administrator

Company: ActioNet, Inc.

Location: Washington DC

Posted Apr 25, 2024

ActioNet, a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified woman-owned IT Solutions Provider, is seeking a System Administrator with Public Trust clearance for a role in the Washington D.C. Metro Area. The ideal candidate will provide daily support to end-users, engineer and maintain Microsoft Windows servers, and coordinate with various teams for problem resolution. Preferred qualifications include knowledge of MS Clustering, Citrix/Remote Desktop Services, Active Directory Certificate Services, VMware, SAN Provisioning, NIST/CIS Security Benchmarks, and Public Key Infrastructure (PKI). ActioNet values diversity and equal opportunity employment.

Software Engineer with Java

Company: BAE Systems

Location: Washington DC

Posted Apr 25, 2024

The job description is for a software development position in an agile team, requiring experience with Java, Python, and other programming languages. The job offers a competitive salary range and benefits, including health insurance, 401(k), and paid time off.

Principal Product Manager

Company: Mattermost

Location: Washington DC

Posted Apr 25, 2024

<p><span>Mattermost provides secure workflowcentric collaboration for technical and operational teams that need to meet nationstatelevel security and trust requirements We serve technology public sector national defense and financial services industries with customers ranging from tech giants to the worlds largest banks to the US Department of Defense and governmental agencies around the world <span><p> <p><br ><p> <p><span>Our selfhosted and cloud offerings provide integrated workflow automation AIacceleration ChatOps with team messaging audio calling and screen share on an open core platform vetted and deployed by the worlds most secure and mission critical organizations <span><p> <p><br ><p> <p><span>We cobuild the future of collaboration with over 4000 open source project contributors whove provided over 30000 code improvements towards our shared product vision which is translated into 20 languages<span><p> <p><span>To learn more visit <span>wwwmattermostcom<p> <p><br ><p> <p><span>This is a principallevel individual contributor role who owns and drives the vision strategy and execution for core product areas reporting directly to the VP of Product <span><p> <p><br ><p> <p><span>We are seeking a handson and collaborative Principal Product Manager to operate at all levels on a developing and communicating the vision and strategy for core product areas b defining and driving the roadmap development in partnership with Engineering and Design c interacting with and managing key stakeholders including department leads and executive management d building and driving gotomarket GTM plans in partnership with Sales and Marketing<span><p> <p><br ><p> <p><span>The ideal candidate has 10+ years of Product Management experience has an MBA and has either previously founded or joined as an early employee of an Enterprise B2B GovTech or DefenseTech company with exceptionally strong abilities in strategic thinking communication developing product vision storytelling influence and sales<span><p> <p><b>Responsibilities<b> <p><ul><li><b>Lead product strategy and execution<b> Formulate and drive the vision product strategy roadmap development and launches for core product areas in partnership with key stakeholders across Engineering Design Sales Marketing and other teams Engage with executive leadership to drive clarity and alignment with business objectives Synthesize customer feedback market analysis and data into product requirements that lead to more successful products<li> <li><b>Represent our product<b> Act as a spokesperson for the product communicating value internally and externally through demos roadmap presentations documentation updates forum discussions product marketing and events<li> <li><b>Enable our GTM <b>Work closely with Product Marketing and Sales Enablement to create the early collateral for our value proposition intro deck featurebenefit collateral and website materials Train and enable our sales customer teams and channel partners to tell the story and sell our new solutions Deliver input and analysis for pricing and packaging discussions led by product marketing and engaging with crosscompany stakeholders <li> <li><b>Instill a relentless focus on buyer needs in value proposition development <b>by building personal relationships with budget owners and champions and earning their trust on addressing their most important priorities Coach engineering design and organizational peers on how to develop strong buyer relationships Ensure were building towards high impact value that buyers are eager to purchase based on input from their champions and end users while steering our organizations away from low impact niche requests <li> <li><b>Integrate long term vision and near term priorities in product planning and roadmapping <b>Support engineering design and peers in sequencing and prioritizing our long term and medium term milestones into clear near term priorities and target state outcomes <li> <li><b>Drive execution of results in product delivery <b>Lead engineering design and leadership to align and deliver on monthly and quarterly objectives including customer adoption and engagement outcomes quality security and reliability outcomes and shipping of improvements This includes supporting customer success and product marketing in identifying and securing case study and reference commitments <li> <li><b>Accelerate closed loop feedback in product iteration <b>Work across our customer organizations to ensure input from buyers champions and end users is flowing into our CRM support and product issue tracking systems so that priority issues are promptly and smoothly addressed with continuous improvement in efficiency automation and issue obviation <li> <li><b>Lead crossfunctional teams across engineering support customer success and internal organizations around customer priorities <b>Ideal candidates can effectively work with crossfunctional leaders to analyze triage and prioritize work streams to deliver on the right customercentric outcomes in the right order at the right quality <li> <li><b>Lead external and internal communications on new product lines <b>Deliver input on new product lines to product marketing for announcements via press releases blog announcements and online channels Contribute to engagement and QampA with our support organizations on open source technical and community forums including GitHub issues <li> <li><b>Serve as an excellent peer and partner to engineering <b>Collaborate towards a shared vision with engineering ever raising the bar on value delivery Dont be a tyrant issuing orders nor a dumping ground for accountability <li> <ul><p><b>Requirements<b> <p><ul><li><b>8+ years Product Management experience<b><li> <li><b>Strategic thinking and firstprinciples approach to defining products<b><li> <li><b>Outstanding writing communication and influence skills <b>with the ability to influence and flip executive decision makers though careful listening cogent frames and compelling facts The ideal candidate is adept at simplifying complex technical concepts into simple and impactful statements <li> <li><b>High impact leadership style<b> working with peers across the organization to integrate source data and firstprinciples thinking ensuring input from the right people is heard and addressed and high impact decisions are made expediently and correctly with appropriate crossdepartmental buyin <li> <li><b>Strong sense of selfawareness ownership of outcomes and continuous improvement <b>Articulates whats going well and not going well and takes next actions with clarity precision and confidence <li> <li><b>Works in a highly independent and pragmatic style<b><li> <li><b>Strong bias for action and iteration <b><li> <li><b>Passion for design and usability <b><li> <li><b>Exhibits a growth mindset <b>Sees setbacks as opportunities to learn and uplevel thinking and next actions Doesnt sleepwalk through initiatives <li> <li><b>Earns trust and empowers peers <b>When trust is broken takes steps to rebuild trust by taking accountability and holding others accountable including management chain when appropriate <li> <li><b>Travels to meet customers inperson <b>During peak seasons expected to travel up to 2030 for inperson meetings with enterprise and public sector customers conferences and partner meetings <li> <li><b>Past success in critical infrastructure industries <b>including defense cybersecurity communications manufacturing or other vital functions <li> <ul><p> <p><p>Mattermost is an EEO Employer We are a remotefirst open source company<p> <p><br ><p> <p>We are constantly working towards adding more countriesregions to this list but first we need to make sure we are compliant with local laws and regulations which takes time <p> <p><br ><p> <p>Mattermost is made up of people from a wide variety of backgrounds and lifestyles We embrace diversity and invite applications from people from all walks of life We dont discriminate against staff or applicants based on gender identity or expression sexual orientation race religion age national origin citizenship disability pregnancy status veteran status or any other differences Also if you have a disability please let us know if theres any way we can make the interview process better for you were happy to accommodate<p> <p><p>

Senior Program Analyst (OUSD)

Company: Cathexis

Location: Washington DC

Posted Apr 25, 2024

<p>Team CATHEXIS elevates the government contracting experience through rapid response deep skill and thoughtful problemsolving and communication Our core capabilities are our toptier program and project management data analytics and audit services the backbone of which is our integrated approach to operational excellence <p> <p>You worked hard to get to where you are You strive to make every day better than the day before So do we Team CATHEXIS operates with an allin mindset Our values are centered around Respect Engagement Customer Service Integrity Teamwork and Excellence in everything we do for our employees clients partners and communities We believe success is best when we listen and lead with empathy model high standards of ethics to provide a rewarding candidate experience work hard have fun and appreciate the strengths we all bring to the team and empower our employees to create innovative and trusted results <p> <p>We are looking for a <strong>Senior Program Analyst<strong> to join our team The Senior Program Analyst will support the Office of the Under Secretary of Defense Personnel and Readiness OUSD PampR by performing a variety of technical managerial and administrative project tasks This job is central to the Resource and Program Integration team and is responsible for providing research analysis and recommendations on OUSD PampR strategic priorities <p> <p><strong><em>This position is located in Arlington VA Pentagon<em><strong><strong><em> <em><strong><p> <p><strong>Responsibilities <strong> <p> <ul><li>Analyze OUSD PampR research proposals for relevance and enterprise benefits<li> <li>Conduct analysis on DoD and OUSDPampR strategic level priorities<li> <li>Synthesize large amounts of information into readahead and policy documents<li> <li>Review and apply critical thinking to content assess for relevance to the organization<li> <li>Conduct analysis provide advice and recommendations to Government leadership draft policies or procedures on programs and provide recommendations for concurnonconcur<li> <li>Advise assist and facilitate analytic research studies and projects to develop new improved policies and programs optimize the use of available resources to achieve program goals<li> <li>Coordinate and expedite projects for Government staff who represent the OUSDPampR at highlevel decisionmaking meetings<li> <li>Participate in special projects integrated product teams and studies for improving resource management processes and practices and meeting established goals and objectives Research and investigate new or improved processes and practices for application to OUSDPampR programs and operations<li> <li>Assist with the development of and provide tracking support for OUSDPampRwide strategic planning performance goals support development of the OUSD PampR Strategic management plan<li> <li>Support Government staff in the development of appropriate DoD positions concerning the merits of specific issues and their impact on DoD operations and resources prepare reports to justify recommendations prove conclusions and document alternatives in a variety of OUSDPampR program areas<li> <li>Provide administrative andor professional management support to a variety of projects and studies involving operational requirements including the following organizational planning functional studies administrative procedures position management personnel and staffing management manpower utilization and implementing processes and standards<li> <ul><p><strong>Qualifications Required<strong><p> <ul><li>Bachelors degree and a minimum of 5 years professional work experience<li> <li>Experience supporting the Department of Defense OUSD preferred<li> <li>Ability to work responsibly and independently with minimal direct supervision <ul><li>Demonstrated skills to perform all required duties<li> <ul><li> <li>Experience with standard MS Office suite products including Excel and SharePoint<li> <li><strong>Active Secret Clearance<strong><li> <ul><p><strong>Desired Skills and Experience<strong> <p> <ul><li>Degree in Political Science Strategy International Affairs or similar<li> <li>Masters degree preferred<li> <li>Strong writing and editing skills<li> <li>Ability to work extended hours when required <ul><li>Experience working in or supporting the Office of the Under Secretary of Defense strong understanding of the organizational structure of both DoD and OUSD preferred<li> <ul><li> <li>Experience supporting DoD readiness issues<li> <li>Experience using Advanced Enterprise Analytics at the Defense Department Advana<li> <li>Experience providing customer service support will be considered an asset<li> <ul><p> <p> <p><em>CATHEXIS is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability EEO IS THE LAW The Company invites any applicant andor employee to review the Companys written Affirmative Action Plan This plan is available for inspection upon request by contacting infocathexiscorpcom If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact the Recruiting Department RecruitingTeamcathexiscorpcom<em> <p>

Senior Integration and Test Engineer

Company: Telesat

Location: Washington DC

Posted Apr 24, 2024

Telesat, a leading global satellite operator, is seeking a Senior Integration and Test Engineer for its Telesat Lightspeed constellation communication system. The role involves developing and maintaining system verification and validation plans, participating in testing and integration activities, and collaborating with various teams. The ideal candidate should have a B.Sc. in Electrical, Computer, or System Engineering, 10+ years of relevant experience in satellite communications, and strong exposure to modern satellite communication standards. Familiarity with Agile methodologies, MATLAB, Python, or C++, and automation experience is preferred. The candidate must be a U.S. citizen or national, or a lawful permanent resident, and able to work in the USA.

Vehicle Systems Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Apr 24, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, offering technical expertise and innovative solutions across satellite, launch, ground, and cyber systems. They are committed to an inclusive and diverse workplace, with opportunities for professional growth and development. The Vehicle Design and Innovation Department (VDID) focuses on space vehicle design and analysis, with a current opening for an Engineering Specialist. The role involves providing vehicle systems engineering support, leading design studies, and mentoring junior team members. The ideal candidate will have a strong knowledge of spacecraft subsystems, system engineering experience, and a Top Secret/SCI security clearance.

Business Development Manager

Company: OneGlobe LLC

Location: Washington DC

Posted Apr 25, 2024

<p><strong>Job Opportunity <strong>Our team is seeking a talented Director of Business Manager<strong> <strong>to work in our Washington DC location<strong> <strong><p> <p><strong>What Youll Get To Do as a Business Development Manager<strong><p> <p>As a Business Development Manager the candidate will be responsible for identifying new business opportunities building and maintaining relationships with potential clients <p> <ul><li>Work with program leadership to determine business development strategies and priorities and own the planning activities to drive new business growth in strategic markets <li> <li>Leverage business insights market trends and industry experience to help shape and build the business development culture for the team maintaining CRM and managing prospective client engagement defining a modern capture approach and pipeline for growth and collaborating with colleagues from operations product and development throughout the sales lifecycle <li> <li>Prepare and lead prospective client demonstrations prepare content and presentations and deliver client briefings <li> <li>Monitor and assess competitive and market trends create and implement processes to support business growth track and manage qualified prospects in the sales pipeline shape and manage capture initiatives and serve as the key driver for the endtoend sales process <li> <li>Manage and oversee business development activities including opportunity identification and qualification bids and proposals strategic vendor relationships and strategic teaming agreements<li> <li>Perform Business Development in all aspects of strategic and business development planning and execution managing the pipeline and the Business Development Unit as a whole<li> <li>Ensure timeliness and compliance of all aspects of proposals ensuring proposals are submitting in a timely manner<li> <li>Participate in the implementation of the Business Development strategic plan<li> <li>Establish and execute a winning capture strategy for new pursuits including establishing partnerships for new pursuits<li> <li>Develop implement and continuously improve capture and proposal best practices systems and tools<li> <li>Write edit and proofread proposals sections and supporting annexes as needed<li> <li>Mentor and train staff in all aspects of the business development lifecycle particularly on effective writing of proposal sections and use of internal processestoolsresources<li> <li>Develop implement and model the use of standardized business development processes tools templates and information<li> <li>Partner with all levels of technical staff to support new business pursuits<li> <li>Ability and willingness to travel to developing countries as needed<li> <li>Any other duties assigned<li> <ul><p><strong>Requirements<strong><p> <ul><li>BS degree with 10+ years of experience leading capture efforts in support of federal competitive procurements<li> <li>Must be a US citizen to obtain a Government Security Clearance<li> <li>A track record of consistently winning competitive IT services procurements<li> <li>Ability to maintain effective internal and external business relationships with clients and industry partners<li> <li>Proven success in the execution of all phases of capture efforts including deal strategy development solution development teaming strategy and development proposals implementation and solution marketing<li> <li>Demonstrated skills in all areas of business development including targeting opportunity qualification capture strategy customer visits customer relationship development and relationship development with partner organizations<li> <li>Familiarity with Federal Acquisition Regulation FAR and federal contracting vehicles including GWACs and agency specific vehicles<li> <li>Excellent written and verbal communication skills with outstanding interpersonal and negotiation skills<li> <ul><p><strong>About OneGlobe<strong><p> <p>OneGlobe LLC was founded in 2005 to provide quality Information Technology solutions that exceed expectations We focus on IT System Modernization using agile software development practices and DevSecOps to deliver intuitive and maintainable systems that we help our customers improve their processes and capabilities We provide full service IT solutions and have the skill to identify plan and perform costsaving steps throughout the system lifecycle to enhance system efficiency while optimizing the value that we deliver to our customers<p> <p>We provide highly competitive benefits package to include extensive medicaldentalvision 7 of your annual salary toward 401k Paid Time Off PTO $5K annually toward ongoing education and training and more We also have monthly social and tech events <p> <p>See additional positions at httpwwwoneglobeitcomcareers <p> <p>OneGlobe is a proud equal opportunity employer We are a drug free EEO employer committed to a diverse workforce We will consider all qualified candidates regardless of race color national origin sex age marital status personal appearance sexual orientation gender identity family responsibilities disability political affiliation or veteran status<p>

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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