Customer Satisfaction Jobs in Washington DC

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Data Scientist

Company: ABSC (Absolute Business Solutions Corp.)

Location: Washington DC

Posted Apr 18, 2024

<p><strong>Compensation will be commensurate with qualifications relevant experience and education with a max salary of $240000<strong> <p> <p>As ABSCs next TSSCIcleared <strong>Data<strong><strong> Scientist<strong> you will play a critical role in the design engineering development deployment and use of software for the 10year DOMEX Technology Platform DTP contract where we support our clients mission to centralize and standardize Tasking Collection Processing Exploitation and Dissemination TCPED of Open Source Intelligence OSINT across the Department of Defense DoD and Intelligence Community IC enterprise We integrate offtheshelf and new development efforts to sustain and enhance Defense Intelligence Agencys DIA National Media and Exploitation Center NMEC architecture by leveraging cloudbased computing artificial intelligence Al machine learning ML and crossdomain transfer systems to provide cutting edge data exploitation enrichment triage and analytics capabilities to Defense and Intelligence Community members DTP advances the state of the art in missionfocused big data analytics tools and microservice development spanning the breadth of Agile sprints to multiyear research and development cycles <p> <p>As ABSCs <strong>Data <strong><strong>Scientist<strong><strong> <strong>your job will be to perform cutting edge data analytics and support a major program advancing the state of the art in missionfocused big data analytics and predictive analytics You succeed through effective crossfunctional collaboration in areas such as but not limited to development product and QA in a dynamic and fastpaced environment While most work is conducted onsite at our client location in Bethesda MD we offer a flexible schedule and some unclassified development tasks may be performed remotely Percentage of remote work will vary based on client requirementsdeliverables <p> <p>Have impact as part of a missionfocused solutionsoriented and adaptive team that values innovation collaboration and professional development If you are ready to join ABSC in enabling DIAs NMEC to provide critical and unique capabilities to the Intelligence Community apply today <p> <p><strong>Responsibilities include but are not limited to<strong> <p> <ul><li>Work closely with a tightknit team of data scientists as well as a larger team of software developers digital forensic experts network engineers senior investigators researchers and data analysts to design build and optimize a Data Science platform to produce and analyze results disseminate findings and contribute to publications and presentations<li> <li>Work on small projects analyzing a variety of big data covering national security cyber security business intelligence online social media human behavior and more<li> <li>Support multiple simultaneous projects and take openended or highlevel guidance independently and collaboratively make discoveries that are missionrelevant and package and deliver the findings to a nontechnical audience<li> <li>Bring your mix of intellectual curiosity quantitative acumen and customerfocus to identify novel sources of data across a range of fields to improve the performance of predictive algorithms and to encourage user adoption of highend data analytics platforms in partnership with a highly qualified highly motivated team<li> <li>Leverage your strong background in research design exploratory analysis quantitative methods user interface application design and experience with customer outreach and engagement<li> <ul><p><strong>Experience and education required for this role<strong> <p> <ul><li>BS Degree in a quantitative or analytical field such as Computer Science Mathematics Economics Statistics Engineering Physics or Computational Social Science or Masters degree or equivalent graduate degree including certificatebased advanced training courses<li> <li>6+ years of experience in data science analytics or quantitative intelligence analysisdigital forensics and demonstrating progressive technical development and outcomes<li> <li><strong>US Citizenship required<strong><li> <li><strong>Must have an active TSSCI clearance and must be able to obtain and maintain TSSCI with Polygraph<strong><li> <li>Proficiency in one or more scripting languages such as R or Python<li> <li>Experience in reverse engineering and advanced digital forensics<li> <li>Experience working with a hybrid team of analyst engineers and developers to conduct research and build and deploy complex but easytouse algorithms and analytical platforms<li> <li>Previous experience performing Research in data analytics or big data<li> <li>Track record of active learning and creative problem solving<li> <li>Ability to analyze and assess software development or data acquisition requirements and determine optimum costeffective solutions<li> <ul><p><strong>Desired experience for this role<strong> <p> <ul><li>Data analytics experience in direct support if military or intelligence community customers demonstrating progressive technical development and missionfocused outcomes<li> <li>Significant experience dealing with at least two of the following data classes open source publicly available information PAI forensic media ie DOMEX measurement and signatures intelligence MASINT<li> <li>Significant experience with Knowledge Graphs and KG tech such as neo4j<li> <li>Previous experience developing predictive algorithms<li> <li>Social network analysis supply chain analysis forensic accounting pattern of life natural language processing social media analysis classification algorithms andor image processing<li> <li>Experience blending analytical methodologies and leveraging existing COTSGOTSOS tools in an unconventional manner<li> <li>Familiarity utilizing virtualization and distributed field systems such as Hadoop or similar distributed file systems in development and deployment environments<li> <li>Familiarity using git svn JIRA or other version control technologies<li> <li>Experience with Amazon Web Services AWSC2S<li> <li>Familiarity with hardware platforms eg CPUs GPUs FPGAs etc<li> <li>NMECDTP<li> <ul><p><strong>Onsite Amenities<strong> <p> <ul><li>Available parking<li> <li>Accessible from MD VA or DC<li> <li>Metroaccessible shuttle service<li> <li>Wide open campus<li> <li>Gym on site<li> <li>Restaurants within walking distance<li> <ul><p><strong>Who we are<strong> <p> <p>Since 2001 Absolute Business Solutions Corp ABSC has delivered professional services and technologyenabled solutions to federal defense and intelligence customers through a missionfirst ethos resulting in agile innovative and technologyadvancing capabilities <p> <p>ABSCs employees including software developers multidisciplined intelligence analysts technology protection engineers program support personnel and specialists in cloud data science AIML and cyber diligently support their customers address their challenges and stay ahead of technological or operational impacts to the mission <p> <p>ABSC stands ready to deliver the next generation of programs personnel and solutions to help advance our federal government customers driving innovation agility and security across all mission areas <p> <p>Some of our benefits include <p> <ul><li>4 weeks of PTO plus 11 Federal Holidays<li> <li>Retirement Planning 401k Fully Vested with Matching<li> <li>Tuition Assistance Program Have Student Loans Let us help<li> <li>Annual Health and Wellness Allowance<li> <li>Career Development 5250 USD Annually Towards Education and Training<li> <li>Volunteer Time Off Spend time directly supporting a charity of your choice<li> <li>Charitable Match ABSC matches set amount an employees donation to a qualifying charity<li> <li>Paid Parental Leave Employees receive 3 weeks of paid parental leave at 100 pay<li> <li>Referral Program We pay for internal and external referrals<li> <li>Performance Bonus<li> <ul><p>Apply to join our team today We are always looking to grow our team if you know someone who is seeking a new career opportunity please share this job opening with them ABSC offers generous external referral bonuses You dont need to be an employee to benefit from our Referral Program <p> <p>ABSC is a proud V3 Virginia Values Vets member which recognizes our commitment to hiring Veterans If you are a veteran please be sure to include that in your application Thank you <p> <p>Absolute Business Solutions Corp is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability Equal Employment Opportunity Posters httpswwwdolgovagenciesofccpposters If youd like to view a copy of the companys affirmative action plan or policy statement please email HRabscuscom <p> <p>If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact ABSC Human Resources at 7034373000 or HRabscuscom Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation Messages left for other purposes such as following up on an application or nondisability related technical issues will not receive a response<p>

Strategic Implementation Analyst

Company: Oasys International Corporation

Location: Washington DC

Posted Apr 19, 2024

<p><strong>Who Are We<strong> Oasys is home to a dedicated team of technologists consultants engineers and subject matter experts who provide worldclass consulting and advisory services to our clients We are rapidly growing and looking for talented individuals to add to our team We commit to providing our people with the necessary resources to continue learning and maintain a healthy worklife balance We also cultivate a collaborative and social atmosphere and foster a meritbased culture in which people receive recognition for their performance Oasys was recognized on Inc Magazines list of the 5000 fastestgrowing companies for five consecutive years<p> <p>Oasys International LLC seeks a <strong>Strategic Implementation Analyst<strong> to support our Army Customers The candidate will facilitate the transition of advanced Weapons technologies for the Armys Portfolio Directors<p> <p><strong>Primary Responsibilities<strong><p> <ul><li>Facilitate the transitions of advanced technology development projects to Programs of Record PORs managed by Government Project Managers and Program Executive Offices PEOs by tracking and analyzing transition agreements to ensure adherence to policy<li> <li>Coordinate and support the Army PEOProject Manager CrossFunctional Team and Futures and Concepts Center user engagements<li> <li>Manage programmatic and financial data and complete technical analysis of project proposals<li> <li>Provide strategic planning support including targeted research analysis and studies supporting program planning and budget activities<li> <li>Support the oversight of ongoing programs events and functional responsibilities effectively communicating with all Army stakeholders and partners including other services OSD industry and academia Support shall include designing and preparing briefings information papers and reports analyzing budgets and programmatic data supporting special studies and focus team activities and intra and interorganizational coordination<li> <li>Track manage and provide programmatic and technical support for oversight of applied research advanced technology development efforts and operational analysis planning and events<li> <li>Travel may be required<li> <ul><p><strong>EducationExperience Requirements<strong><p> <ul><li>Bachelors Degree in Management or related discipline<li> <li>Five 5 years of experience in supporting Army Programs<li> <li>Ability to work in a fastpaced customer environment<li> <ul><p><strong>Clearance<strong><p> <ul><li>US Citizenship Required<li> <li>Active Secret or Higher<li> <ul><p><strong>Work Location<strong><p> <ul><li>Arlington VA<li> <ul><p><em> <em><em>Oasys is committed to hiring and retaining a diverse workforce We are proud to be an Equal OpportunityAffirmative Action Employer making decisions without regard to race color religion creed sex sexual orientation gender identity marital status national origin age veteran status disability or any other protected class US Citizenship is required for most positions<em><p> <p><br ><p>

Capture Manager, SBG

Company: DSS, Inc.

Location: Washington DC

Posted Apr 19, 2024

<p><strong>Job Details<strong> <p> <p><strong>Level<strong> <p> <p>Experienced <p> <p><strong>Job Location<strong> <p> <p>SBG Corporate Office Alexandria VA <p> <p><strong>Education Level<strong> <p> <p>4 Year Degree <p> <p><strong>Job Shift<strong> <p> <p>Any <p> <p><strong>Job Category<strong> <p> <p>Business Development <p> <p>SBG Technology Solutions Inc SBG a DSS Inc company offers Systems Engineering Enterprise Modernization Artificial Intelligence Cyber Security and IT Governance innovation to Federal and commercial clients nationwide We are looking for a Capture Manager to join our team The ideal candidate for the position is an experienced individual who is hard working with the ability to excel in a challenging fastpaced government contractor environment The position location is remote within the NCR but will need to be available to attend meetings at SBGs HQ office in Alexandria VA as required <p> <p><strong>OVERVIEW<strong> <p> <p>The Capture Manager will establish and grow our business development pipeline efforts to capture those opportunities and build teams that can compete effectively and successfully in the Federal contracting marketplace The Capture Manager will bring their relationships and expertise within the federal contracting space and extend the relationships with our existing clients The successful candidate will have demonstrated experience supporting federal healthcare agencies including the Department of Veterans Affairs VA Defense Health Agency DHA and Department of Health and Human Services HHS NIH CDC CMS etc The Capture Manager will lead the pursuit strategy for an opportunity throughout its lifecycle and will lead andor coordinate all postqualification gate reviews preRFP activities proposal color reviews pricing and final proposal submission <p> <p>Responsibilities <p> <ul><li>Develop and execute capture plans for new business opportunities including lead generation and response management in collaboration with the Business Development and Proposal teams Ensure continuous improvement of capture processes<li> <li>Lead capture efforts from qualification through to proposal submission build and maintain a robust pipeline of opportunities and work collaboratively with Proposal Managers and Business Development team to develop winning proposals<li> <li>Responsible for the strategic development of existing and new customers through partnership and collaboration with business operations and executive management<li> <li>Provide guidance and leadership to capture teams including Proposal Managers and Subject Matter Experts to ensure delivery of highquality compliant proposals <li> <li>Participate in postsubmission debriefs to identify areas for improvement<li> <li>Develop and maintain relationships with potential partners and key influencers inside and outside of Civil Military and Veteran Health Agencies and identify and qualify opportunities that align with company goals and capabilities<li> <li>Assist in developing a technology and customerfocused solution with specific emphasis on but not limited to the Federal medical and healthcare sectors<li> <li>Build and maintain a comprehensive understanding of the competitive landscape in the government contracting industry conduct competitive analysis and pricetowin assessments and develop capture strategies and win themes to inform bid strategies<li> <li>Develop and maintain relationships with key stakeholders and partners lead efforts to increase support of the missions of Federal Health <li> <li>Work collaboratively with business and technology to understand the impact of customer priorities on new or emerging business opportunities and provide regular updates to senior management on capture efforts and progress toward targets<li> <ul><p><strong>Qualifications<strong> <p> <ul><li>Bachelors degree in analytics or technology in a related field with a minimum of 7 years of experience in capture management business development and demonstrated analytic and technology experience<li> <li>Understanding of DoD VA and HHS NIH CDC CMS etc technical and contracting environments vehicles and constraints<li> <li>Past experience supporting T4NG deals<li> <li>Understanding of Federal contracting pricing requirements and methodologies<li> <li>Knowledge of the Federal Acquisition Regulations FAR and Defense Federal Acquisition Regulations Supplement DFARS<li> <li>Proven track record of winning competitive contract opportunities in Federal Agencies<li> <li>Proficient with Microsoft Office Suite tools<li> <li>Experience with Shipley capture management methodology and Salesforce or similar CRM tools is preferred<li> <li>Excellent communication skills including the ability to communicate effectively with stakeholders at all levels of the organization<li> <li>Must have the ability to travel as needed <li> <li>Must possess or have ability to obtain Public Trust access or a DoD security clearance<li> <ul><p>All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran <p> <p>If you need an accommodation seeking employment with SBG Inc please email recruitingsbgtscom or call 703 2999093 Accommodations are made on a casebycase basis<p>

S&T Solutions Architect

Company: ABSC (Absolute Business Solutions Corp.)

Location: Washington DC

Posted Apr 18, 2024

<p><strong>Compensation will be commensurate with qualifications relevant experience and education with a max salary of $221000<strong> <p> <p>As ABSCs next TSSCIcleared <strong>SampT Solutions Architect <strong> you will play a critical role in the design engineering development deployment and use of software for the 10year DOMEX Technology Platform DTP contract where we support our clients mission to centralize and standardize Tasking Collection Processing Exploitation and Dissemination TCPED of Open Source Intelligence OSINT across the Department of Defense DoD and Intelligence Community IC enterprise We integrate offtheshelf and new development efforts to sustain and enhance Defense Intelligence Agencys DIA National Media and Exploitation Center NMEC architecture by leveraging cloudbased computing artificial intelligence Al machine learning ML and crossdomain transfer systems to provide cutting edge data exploitation enrichment triage and analytics capabilities to Defense and Intelligence Community members DTP advances the state of the art in missionfocused big data analytics tools and microservice development spanning the breadth of Agile sprints to multiyear research and development cycles <p> <p>As ABSCs <strong>SampT Solutions Architect <strong>you will be working on the research design development and implementation of data analytics solutions for the DoD SampT community supporting DIANMEC under our 10year DOMEX Technology Platform DTP contractYou succeed through effective crossfunctional collaboration in areas such as but not limited to development product and QA in a dynamic and fastpaced environment While most work is conducted onsite at our client location in Bethesda MD we offer a flexible schedule and some unclassified development tasks may be performed remotely Percentage of remote work will vary based on client requirementsdeliverables <p> <p>Have impact as part of a missionfocused solutionsoriented and adaptive team that values innovation collaboration and professional development If you are ready to join ABSC in enabling DIAs NMEC to provide critical and unique capabilities to the Intelligence Community apply today <p> <p><strong>Responsibilities include but are not limited to<strong> <p> <ul><li>Indepth comprehension of technical collection and exploitation particularly in OSINT MASINT and DOMEX including technical principles theories concepts and their application across range of programs<li> <li>Masters Degree in a technical domain with 15+ years of prior relevant experience or Doctorate in technical domain with 13+ years of experience<li> <li><strong>Must possess TSSCI clearance with the ability to obtain and maintain TSSCI with Polygraph<strong><li> <li>Serve as a subject matter expert within technical domain area<li> <li>Knowledge of how largescale data processing systems are designed specified developed manufactured and operated with domain expertise in military intelligence applications<li> <li>Knowledge and experience of military doctrine and current threats related to advanced technology collection systems information systems AI and machine learning<li> <li>Demonstrated ability to apply analytical approaches to architect solutions to counter threats<li> <li>Experience in proposal development and writing technical reports<li> <li>Working knowledge of MS Office applications<li> <li>Effective communication coordination and customer engagement skills<li> <li>Ability to work in a fast paced dynamic and team environment<li> <ul><p><strong>Desired experience for this role<strong> <p> <ul><li>Privilege User Access PUA to include a minimum of an active COMPTIA Security+ certification Note candidate will need to obtain PUA as part of fulfilling the role<li> <li>Help Desk implementation operation staffing and communications<li> <li>Scaled Agile Framework certification SAFe Agilist or other<li> <li>Experience supporting DIANMEC andor D3P<li> <li>ITIL experience and certification<li> <li>OSINT familiarity<li> <li>NMECDTP<li> <ul><p><strong>Onsite Amenities<strong> <p> <ul><li>Available parking<li> <li>Accessible from MD VA or DC<li> <li>Metroaccessible shuttle service<li> <li>Wide open campus<li> <li>Gym on site<li> <li>Restaurants within walking distance<li> <ul><p><strong>Who we are<strong> <p> <p>Since 2001 Absolute Business Solutions Corp ABSC has delivered professional services and technologyenabled solutions to federal defense and intelligence customers through a missionfirst ethos resulting in agile innovative and technologyadvancing capabilities <p> <p>ABSCs employees including software developers multidisciplined intelligence analysts technology protection engineers program support personnel and specialists in cloud data science AIML and cyber diligently support their customers address their challenges and stay ahead of technological or operational impacts to the mission <p> <p>ABSC stands ready to deliver the next generation of programs personnel and solutions to help advance our federal government customers driving innovation agility and security across all mission areas <p> <p>Some of our benefits include <p> <ul><li>4 weeks of PTO plus 11 Federal Holidays<li> <li>Retirement Planning 401k Fully Vested with Matching<li> <li>Tuition Assistance Program Have Student Loans Let us help<li> <li>Annual Health and Wellness Allowance<li> <li>Career Development 5250 USD Annually Towards Education and Training<li> <li>Volunteer Time Off Spend time directly supporting a charity of your choice<li> <li>Charitable Match ABSC matches set amount an employees donation to a qualifying charity<li> <li>Paid Parental Leave Employees receive 3 weeks of paid parental leave at 100 pay<li> <li>Referral Program We pay for internal and external referrals<li> <li>Performance Bonus<li> <ul><p>Apply to join our team today We are always looking to grow our team if you know someone who is seeking a new career opportunity please share this job opening with them ABSC offers generous external referral bonuses You dont need to be an employee to benefit from our Referral Program <p> <p>ABSC is a proud V3 Virginia Values Vets member which recognizes our commitment to hiring Veterans If you are a veteran please be sure to include that in your application Thank you <p> <p>Absolute Business Solutions Corp is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability Equal Employment Opportunity Posters httpswwwdolgovagenciesofccpposters If youd like to view a copy of the companys affirmative action plan or policy statement please email HRabscuscom <p> <p>If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact ABSC Human Resources at 7034373000 or HRabscuscom Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation Messages left for other purposes such as following up on an application or nondisability related technical issues will not receive a response<p>

Program Administrator

Company: ABSC (Absolute Business Solutions Corp.)

Location: Washington DC

Posted Apr 18, 2024

<p><strong>Compensation will be commensurate with qualifications relevant experience and education with a max salary of $140000<strong> <p> <p><strong>Position Summary<strong> <p> <p>As ABSCs next TSSCIcleared <strong>Program Administrator<strong> you will play a critical role in the design engineering development deployment and use of software for the 10year DOMEX Technology Platform DTP contract where we support our clients mission to centralize and standardize Tasking Collection Processing Exploitation and Dissemination TCPED of Open Source Intelligence OSINT across the Department of Defense DoD and Intelligence Community IC enterprise We integrate offtheshelf and new development efforts to sustain and enhance Defense Intelligence Agencys DIA National Media and Exploitation Center NMEC architecture by leveraging cloudbased computing artificial intelligence Al machine learning ML and crossdomain transfer systems to provide cutting edge data exploitation enrichment triage and analytics capabilities to Defense and Intelligence Community members DTP advances the state of the art in missionfocused big data analytics tools and microservice development spanning the breadth of Agile sprints to multiyear research and development cycles <p> <p>As ABSCs <strong>Program Administrator <strong>you will work directly with the DOMEX Technology Platform DTP Program Management Office PMO to support a variety of management oversight activities and practices with a team of about 100+ highly motivated technical individuals who work in a collegial collaborative work environment You succeed through effective crossfunctional collaboration in areas such as but not limited to development product and QA in a dynamic and fastpaced environment While most work is conducted onsite at our client location in Bethesda MD we offer a flexible schedule and some unclassified development tasks may be performed remotely Percentage of remote work will vary based on client requirementsdeliverables <p> <p>Have impact as part of a missionfocused solutionsoriented and adaptive team that values innovation collaboration and professional development If you are ready to join ABSC in enabling DIAs NMEC to provide critical and unique capabilities to the Intelligence Community apply today <p> <p><strong>Responsibilities Include But Are Not Limited To<strong> <p> <ul><li>Onsite customer interaction support onboarding polygraph CACs Indoctrinations and offboarding personnel preparation and promulgation of project status weekly and monthly summaries of personnel security status<li> <li>Monitoring and tracking government training requirements for program personnel to support special accesses and functions including Data Transfer Officers DTO Privileged User Access PUA Removable Media Custodians RMC and yearly Agile course requirements<li> <li>Attend weekly virtual program leadership meeting and provide condensed status updatespriority notifications<li> <li>Ensure consistent lines of communication with customer support staff and PMO and monitor deliveryresult statuses of program needs<li> <li>Work with program Resource Manager on maintaining staffing plan onboarding and offboarding activities preparation and maintenance of welcome packets and other related tasks as well as assisting with Intern coordination<li> <li>Provide general administrative assistance to management including ordering equipment purchasing miscellaneous items coordinating meetings securing catering making travel arrangements and preparing expense reports<li> <li>Certain tasks or issues may be unclear and may require understanding of a broader set of issues selfinitiated outreach to team members is required in these circumstances<li> <ul><p><strong>Experience Required for this Role<strong> <p> <ul><li><strong>Must possess TSSCI clearance with the ability to obtain and maintain TSSCI with Polygraph<strong><li> <li>BA degree and 812 years of prior relevant experience or Masters with 610 years of prior relevant experience Additional years of experience maybe substituted for degree<li> <li>Excellent written and verbal communication skills with strong attention to detail<li> <li>Selfmotivated creative organized and able to accomplish tasks under limited supervision<li> <li>Ability to work in a dynamic fast paced environment<li> <li>Work independently to achieve daytoday objectives with significant impact on operational results or project deliverables with<li> <li>Ability to recognize priority deliverables based on timelines and mission requirements and adjust focus as needed<li> <ul><p><strong>Desired experience for this role<strong> <p> <ul><li>Key technical skills include a high proficiency in Microsoft Office products Sharepoint and Atlassian Products Jira and Confluence<li> <li>Strong knowledge of personnel security clearance processes<li> <li>Experience interacting with various government stakeholders<li> <li>Experience with Resource Management tools<li> <ul><p><strong>Onsite Amenities<strong> <p> <ul><li>Available parking<li> <li>Accessible from MD VA or DC<li> <li>Metroaccessible shuttle service<li> <li>Wide open campus<li> <li>Gym on site<li> <li>Restaurants within walking distance<li> <ul><p><strong>Who We Are<strong> <p> <p>Since 2001 Absolute Business Solutions Corp ABSC has delivered professional services and technologyenabled solutions to federal defense and intelligence customers through a missionfirst ethos resulting in agile innovative and technologyadvancing capabilities <p> <p>ABSCs employees including software developers multidisciplined intelligence analysts technology protection engineers program support personnel and specialists in cloud data science AIML and cyber diligently support their customers address their challenges and stay ahead of technological or operational impacts to the mission <p> <p>ABSC stands ready to deliver the next generation of programs personnel and solutions to help advance our federal government customers driving innovation agility and security across all mission areas <p> <p>Some of our benefits include <p> <ul><li>4 weeks of PTO plus 11 Federal Holidays<li> <li>Retirement Planning 401k Fully Vested with Matching<li> <li>Tuition Assistance Program Have Student Loans Let us help<li> <li>Annual Health and Wellness Allowance<li> <li>Career Development $5250 Annually Towards Education and Training<li> <li>Volunteer Time Off Spend time directly supporting a charity of your choice<li> <li>Charitable Match ABSC matches set amount an employees donation to a qualifying charity<li> <li>Paid Parental Leave Employees receive 3 weeks of paid parental leave at 100 pay<li> <li>Referral Program We pay for internal and external referrals<li> <li>Performance Bonus<li> <ul><p>Apply to join our team today We are always looking to grow our team if you know someone who is seeking a new career opportunity please share this job opening with them ABSC offers generous external referral bonuses You dont need to be an employee to benefit from our Referral Program <p> <p>ABSC is a proud V3 Virginia Values Vets member which recognizes our commitment to hiring Veterans If you are a veteran please be sure to include that in your application Thank you <p> <p>Absolute Business Solutions Corp is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability Equal Employment Opportunity Posters httpswwwdolgovagenciesofccpposters If youd like to view a copy of the companys affirmative action plan or policy statement please email HRabscuscom <p> <p>If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact ABSC Human Resources at 7034373000 or HRabscuscom Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation Messages left for other purposes such as following up on an application or nondisability related technical issues will not receive a response<p>

Cognos Report Writer

Company: ERG

Location: Washington DC

Posted Apr 17, 2024

ERG, a reputable research and consulting firm, is seeking a full-time Cognos Report Developer. The role involves designing and maintaining reporting portfolios, developing Cognos reports, managing report security and distribution, and providing excellent customer service. ERG offers a flexible work environment, competitive salaries, and excellent benefits. The ideal candidate should have a BA/BS degree, 3-10 years of Cognos reporting experience, and proficiency in SQL development. ERG values diversity, inclusivity, and social justice, and is committed to providing reasonable accommodations for qualified individuals with disabilities.

SEO Associate

Company: Xometry

Location: Washington DC

Posted Apr 18, 2024

<div> <p><span>Xometry NASDAQ XMTR powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life Xometrys digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity<span><p> <div> <p><span>Xometry a leading AIpowered manufacturing marketplace is excited to announce an opening for an SEO Associate This position is intended for a professional with experience in managing and optimizing enterpriselevel sites has technical savvy that blend SEO expertise with developer skills and a desire to dive into new challenges and opportunities The focus of the role will be on SEO for Thomasnetcom a dynamic leading marketplace for industrial goods and services of all types <span><p> <p><b><span><span><b><b><span>Responsibilities<span><b> <p><ul><li><span>Role primarily focuses on organic SEO growth of a large authority directory site in the B2B niche<span><li> <li><span>Will provide recommendations and documentation on Technical SEO OnSite Optimization Content Optimization and Content Marketing Opportunities<span><li> <li><span>Will collaborate with members of the Customer Marketing team and other departments such as development and customer support to advance various campaigns and initiatives<span><li> <ul><p><b><span><span><b><b><span>Requirements<span><b> <p><ul><li><span>A minimum of 25 years of SEO experience particularly with enterpriselevel websites<span><li> <li><span>Proficiency in SEO tools such as Screaming Frog Sitebulb and Ahrefs<span><li> <li><span>Experience in automation and analysis of SEO projects using Python or similar<span><li> <li><span>Knowledge in conducting largescale site audits identifying technical SEO opportunities site architecture improvements crawl budget optimization and site performance enhancements<span><li> <li><span>Ability to draft technical documentation for site improvements and optimizations intended for a technical but nonSEO audience<span><li> <li><span>Experience with largescale directory sites is a significant plus<span><li> <li><span>Bachelors degree in Marketing Computer Science a related field or equivalent relevant work experience<span><li> <ul><p><span>LIRemote<span><p> <div> <p><span>Here at Xometry we believe in diversity equity inclusion and belonging We are committed to welcoming respecting and valuing people for who they are as individuals learning from their differences embracing their uniqueness and providing a positive workplace for all<span><p> <p><span>Xometry is an equal opportunity employer All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status<span><p> <p><span>Xometry participates in EVerify and after a job offer is accepted will provide the federal government with your Form I9 information to confirm that you are authorized to work in the US<span><p> <div>

Security Guard

Company: ID.me

Location: Washington DC

Posted Apr 19, 2024

ID.me is a high-growth enterprise software company that simplifies online identity verification. With over 117 million registered members, it's used by federal agencies, state agencies, and corporations for secure identity proofing. ID.me's technology meets federal standards and is approved by the Kantara Initiative. The company is committed to digital access and inclusion, offering multiple pathways to identity verification. ID.me has received numerous awards and recently raised $132 million in Series D funding. The company is seeking a full-time Security Guard for its McLean office, responsible for providing superior physical security services and emergency response planning. The role requires exceptional customer service, communication skills, and basic first aid skills. ID.me has a mandatory COVID-19 vaccination requirement for all employees.

Technology Enabled Analyst

Company: Red Gate Group

Location: Washington DC

Posted Apr 18, 2024

<p><b>Company Description<b> <p><p>At<strong> RED GATE <strong>we do<strong> <strong>everything we can to serve our clients<br >Using the right technical skills unique methodologies best practices and integrated technology we help clients implement bold solutions New approaches to emerging and evolving threats Nontraditional ways to overcome entrenched obstacles Advantage through opportunity If you have a serious challenge or problem we can help you solve it The below job description provides details on how this role will help to serve our clients<p> <p><b>Job Description<b> <p><p>The Red Gate Group is seeking a TSSCI cleared <strong>Technology Enabled Analyst<strong> to support the Defense Threat Reduction Agency DTRA in Reston VA <p> <p>As a technologyenabled analyst on our team you will be responsible for identifying the customers data source requirements and applying data reconnaissance techniques You will build analytical workflows and methodologies using these data sources create or implement new or existing tools and capabilities and youll work with a team of developers to develop solutions into enterprise level applications<p> <p>You will combine information from multiple sources to help your client understand their mission environment more effectively This is a chance to grow your expertise develop new skills and share your methodologies with the intelligence community Join us as we provide the right information at the right time to support the critical needs of our customers<p> <p><strong>Responsibilities<strong><p> <ul><li>Analyze or collect capabilities and intent of potential threat or adversarial actors organizations states and nonstate entities<li> <li>Applies fundamental information systems and data knowledge with one or more intelligence disciplines to one or more elements of the intelligence cycle<li> <li>Applies specific functional knowledge along with workinggeneral industry knowledge to develop or contributes to solutions to a variety of problems of moderate scope and complexity<li> <ul><p><b>Qualifications<b> <p><p><strong>Required Qualifications amp Skills<strong><p> <ul><li>Active TSSCI<li> <li>Experience with intelligence analysis supporting the DoD or an interagency<li> <li>Experience with allsource intelligence analysis<li> <li>Knowledge of intelligence systems domains and analytical tools<li> <li>Ability to help manage strategic and business decisions related to product or product group creation development positioning and marketing<li> <li>Ability to manage clean condition and manipulate large data sets for visualization<li> <ul><p><strong>Desired Qualifications amp Skills<strong><p> <ul><li>Ability to use scripting languages including Python R JavaScript HTML VBA Bash or Shell to solve customer requirements<li> <li>Experience with JEMA<li> <li>Experience with tools including Voltron or Attack the Network Tools Suite or Addressing Threats Through Innovative Capabilities Tools Suite<li> <li>Experience with SQL REGEX or API Requests<li> <li>Experience with JEMA<li> <li>Ability to collaborate and innovate to solve problems<li> <li>Possession of excellent oral and written communication skills <li> <ul><p><b>Additional Information<b> <p><p>The Red Gate Group Ltd is an Equal OpportunityAffirmative Action Employer The Red Gate Group Ltd considers applicants without regard to race color religion age national origin ancestry ethnicity gender gender identity gender expression sexual orientation marital status veteran status disability genetic information citizenship status or membership in any other group protected by federal state or local law <strong>Know Your Rights<strong><p>

VP, Marketing & Communications

Company: Inspiration Mobility

Location: Washington DC

Posted Apr 19, 2024

<p><b>Location<b><b> <b><span>Washington DC however this role is remote eligible for the right candidate <span><p> <p><span>Our inoffice team comes together to collaborate in our Dupont Circle office Tuesday through Thursday and works from home Monday and Friday <span><p> <p><br ><p> <p><b>To Learn More<b><span> <span><p> <p><span>Listen to <span>THIS <span>podcast with our CEO Josh Greenand Molly Wood which does a great job explaining where our business is today and how our mission advances the EV revolution <span><p> <p><br ><p> <p><b>About Us<b><span> <span><p> <p><span>Inspiration Mobility is the first Electrification Accelerator<span><span>TM<span><span> a company wholly committed to driving decarbonization in North America through electrification Inspiration provides tailored turnkey <span>solutions<span> that enable our customers and partners to achieve their business and sustainability goals as quickly as possible with minimal risk As the only EVfirst Fleet Management Company eFMC<span><span>TM<span><span> Inspiration is your one partner to simplify fleet electrification delivering vehicle leasing EVfirst fleet management services and fully financed charging solutions <span><p> <p><br ><p> <p><b>Your Mission <b><span> <span><p> <p><span>As our VP of Marketing and Communications your mission is to create and lead a worldclass integrated marketing and communications function that distinguishes our unique value proposition breaks through the clutter and drives sales through all stages of the customer buying process You will create a complete marketing and comms strategy and ensure you and your team are executing on it so that it delivers exponential ROI <span><p> <p><span>Youll work across our various teams to expertly execute strategies using a wide variety of tactics that capture current market opportunities while seeing around corners to keep us ahead of the game <span><p> <p><br ><p> <p><b>Other Things to Know<b><span> <span><p> <p><span>You will manage a 3person team in addition to our external design and PR agencies You will report to <span>Scott Keenan<span> our SVP of Revenue <span><p> <p><br ><p> <p><b>The Legacy Youll Leave <b><span> <span><p> <p><span>As a result of your time in this role you strengthened our market position as a leader in fleet electrification charging infrastructure electrification finance and decarbonized investments Through your own work and by managing a high performing marketing and communications team you distilled our unique endtoend set of offerings into simple and compelling marketing collateral communications and hypertargeted campaigns and sales collateral that demonstrably grew our customer base and investor awareness Your work helped our prospective partners investors and customers better understand who we are what we do and drove them to engage with and buy from us As a result you were able to help decarbonize the planet in our collective effort to fight climate change <span><p> <p><b>Outcomes Youll Deliver <b> <p><ul><li>Develop goalsOKRsKPIs for your team and regularly track progress against them while ensuring youre in sync with what our Executive Team needs from you <li> <li>Effectively manage your small team and catapult them to the next level <li> <li>Advance our reputation as a market leader in fleet electrification and charging infrastructure development including with the investment community interested in investing in owning and financing decarbonization assets <li> <li>Dramatically increase the volume and quality of our leads delivering highprobability potential customers to our sales team <li> <li>Develop targeted integrated marketing and communications activities directed towards our various audiences ie fleet managers procurementfinance leaders and CFOs chief sustainability officers vehicle OEMs real estate owners and climate tech and infrastructure investment fund managers <li> <li>Build out a trackable marketing growth engine and ensure strong ROI and CPLs cost per lead for all paid marketing and communications activities <li> <li>Set a new standard for collateral and creative output developing industry and buyerspecific content that effectively increases our presence on a content calendar and efficiently supports the accountbased marketing and adhoc needs of our sales team <li> <li>Partner closely with our PR agency which you will lead identifying to ensure they execute their project scope which includes development of an integrated marketing communications strategy implementation of ongoing communications activities regarding earned owned and paid media and attainment of high visibility opportunities such as speaking engagements and awards opportunities <li> <ul><p><b>Who You Are <b> <p><ul><li>You have at least 10 years combined experience in marketing andor communications ideally more marketing than communications and you have a successful track record of driving topline growth in partnership with your sales counterparts <li> <li>You have proven success in designing and executing effective marketing and communications campaigns across multiple channels and customizing messaging for varied B2B audiences from linelevel management to the Csuite <li> <li>You are an excellent writer and storyteller While your team will be responsible for longform content you will lead content review create pithy value prop statements build board and partner presentations and author written content for the investment community <li> <li>You have deep experience developing buying personas understanding motivations and value prop talking points that speak to these personas <li> <li>You have a track record with direct attribution to lead generation and revenue <li> <li>You have handson experience building the measurement process for marketing spend attribution tracking and ROI measurement <li> <li>You have experience in managing and directing marketing media buyers<li> <li>You have a strong understanding of accountbased marketing ABMand how to structure the team funnel lead gen campaigns from events to paid media ROI measurement and content development cycles to support targeted amp complex sales efforts ie multiple decisionmakersinfluencers long deal cycles etc <li> <li>You are experienced in working handinhand with sales leadership to build customer strategy drive awareness support lead generation and create dealspecific content to win new business <li> <li>You have a track record of creating and launching a companys first marketing and communication strategies and have worked in or are undeterred by operating in quickly scaling hypergrowth companies <li> <li>You are an excellent communicator You have healthy habits of documenting your decisions and regularly sharing status updates You distill complex issues and prepare executivelevel summaries You instinctively know when to escalate problems and ask for help when appropriate <li> <li>Bonus points if you have experience in clean energy renewables sustainability energy EVs automotive or an industrial B2B sector <li> <ul><p> <p><p><b>Our Core Values<b><span> <span><p> <p><span>Inspirations culture is based on a shared respect for our core values described <span>HERE<span> Fit with these values is a critical component of our hiring process and employees are expected to demonstrate these behaviors in their interactions with colleagues customers and all stakeholders An assessment of how each employee has exhibited our values is an important part of our performance review process <span><p> <p><br ><p> <p><b>Our Commitment To You<b><span> <span><p> <p><span>Inspiration embraces diversity and equal opportunity in a serious way We are committed to building a team that represents a variety of backgrounds perspectives and skills The more inclusive we are the greater our impact will be <span><p> <p><p>

Senior Content Strategist

Company: Throughline, Inc.

Location: Washington DC

Posted Apr 17, 2024

<p>We are seeking a new team member for an exciting opportunity as a fulltime Senior Content Strategist to join a dynamic creative team at Throughline a premier visual information design firm <p> <p>Our Senior Content Strategist will have a customercentric attitude love the challenge to be flexible in moving from project to project and be comfortable interacting and communicating with clients As the Content Strategist you will conduct requirements gathering manage projects and assist in visual and verbal translation of complex concepts Throughline seeks a candidate with high energy who will fit in among passionate committed intelligent savvy and fun professionals This position is a oneofakind opportunity to join a fastgrowing company and work with an influential team<p> <p>If you are interested in joining our team we are looking for wholebrain thinkers with a passion for problem solving in areas such as technology customer experience logistics and information systems balanced with experience in internal and external communications and a flair for graphic design<p> <p><strong>Key Functions<strong><p> <ul><li>Strategic communication planning to support client business strategies<li> <li>Create customer experience and communications strategies<li> <li>Prepare presentations and develop print materials to support client communications<li> <li>Coordinate projects between accounts digital strategy and design teams<li> <li>Manage projects set and meet deadlines and communicate deliverables status to clients<li> <li>Work with the design studio to conceptualize and execute visual design artifacts<li> <ul><p><strong>Required Skills<strong><p> <ul><li>Must be based in Washington DC or willing to relocate<li> <li>Bachelors degree with a focus in Communications Marketing or Business<li> <li>35 years professional experience<li> <li>Excellent clientfacing skills including ability to communicate both inperson and via email<li> <li>Strong written communications and editing skills marketing or public affairs work a strong plus<li> <li>Ability to collaborate productively in large interdisciplinary teams<li> <li>Ability to multitask take on several projects meet deadlines organize and communicate effectively<li> <li>Proven project management track record demonstrating that engagements were delivered ontime and within budget<li> <li>Strong knowledge in principles of graphic design information layout and presentation<li> <li>Proficient with the Microsoft Office suite comfort with Adobe Illustrator a plus<li> <li>Knowledge or experience working with government clients is a plus<li> <ul><p><strong>ADDITIONAL INFORMATION<strong><p> <p>We value a cover letter as a pitch for how you are qualified for and interested in this position and as a formal writing sample<p> <p><em>Throughline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training<em><p>

Client Success Associate

Company: Truth Initiative

Location: Washington DC

Posted Apr 17, 2024

<p><span><span><span><b><span>JOB SUMMARY<span><b><span><span><span><br ><span><span><span><span>EX Program is looking for a capable and motivated client facing professional with excellent communication skills and the ability to execute and manage projects to join our crossdisciplinary team and contribute to our growing business The Client Success Associate will report to the Vice President of Client Success and will support our growing book of EX Program clients This position will be responsible for daily operational account management providing administrative support to our client accounts and coordinating the delivery tracking and monitoring of program requirements<span><span><span><span><br ><span><span><span><b><span>DUTIESRESPONSIBILITIES ESSENTIAL DUTIES<span><b><span><span><span> <p><ul><li><span><span><span><span>Provide administrative support to the Client Success team on behalf of our client base<span><span><span><span><li> <li><span><span><span><span>Support senior team members with client support and day to day execution of Client Success<span><span><span><span><li> <li><span><span><span><span>Configure Payer set ups through our intuitive backend admin<span><span><span><span><li> <li><span><span><span><span>Customizeconfigure marketing assets for clients when marketing campaigns are needed<span><span><span><span><li> <li><span><span><span><span>Configure eligibility files on behalf of incoming clients<span><span><span><span><li> <ul><ul><li><span><span><span><span>Proactively monitor and ensure satisfactory resolution of sponsored customer support tickets<span><span><span><span><li> <li><span><span><span><span>Develop presentations reports project tracking tools and account plans to support Client Success meetings<span><span><span><span><li> <li><span><span><span><span>Meet key performance indicators for retention and growth<span><span><span><span><li> <li><span><span><span><span>Support customer service delivery by resolving member tickets assisting to train coaches and completing documentation requirements<span><span><span><span><li> <ul><p><span><span><span><b><span>REQUIRED QUALIFICATIONS<span><b><span><span><span><br ><span><span><span><span><span>You should have many of these qualifications but all are not required<span><span><span><span><span> <p><ul><li><span><span><span><span><span>Associates or Bachelors degree or equivalent experience<span><span><span><span><span><li> <li><span><span><span><span><span>03 years of experience in client success or program management roles<span><span><span><span><span><li> <li><span><span><span><span><span>Outstanding execution and project management abilities<span><span><span><span><span><li> <li><span><span><span><span><span>Outstanding attention to detail<span><span><span><span><span><li> <li><span><span><span><span><span>Proficient computer skills Microsoft Office skills and the ability to learn new applications<span><span><span><span><span><li> <li><span><span><span><span><span>A demonstrated ability to stay on top of administrative tasks<span><span><span><span><span><li> <li><span><span><span><span><span>Knowledge of SaaS and the wellness industry experience in tobacco cessation a plus<span><span><span><span><span><li> <li><span><span><span><span><span>Commitment to client satisfaction<span><span><span><span><span><li> <li><span><span><span><span><span>Exceptional written and oral communication skills strong interpersonal skills<span><span><span><span><span><li> <li><span><span><span><span><span>Selfmotivated with a positive attitude<span><span><span><span><span><li> <ul><p>This position is based in Washington DC with a hybrid work schedule of 3 days in the office and two telework days<br ><span><span><span><b><span><span>COMPENSATION PACKAGE<span><span><b><span><span><span><br ><span><span><span><span><span>The salary range for this role is starting at $60000 to $65000 on a national basis Individual pay decisions are based on a number of factors including but not limited to qualifications for the role relevant work experience skillset internal equity location and certifications consistent with applicable law Salary is just one part of our total rewards package which additionally includes equity performance bonus for eligible roles and competitive benefits <span><span><span><span><span><br ><span><span><span><span><span>Interested candidates should submit their cover letter and resume here<span><span><span><span><span><br ><p><p><br ><span><span><span><span><span>OR<span><span><span><span><span><br ><span><span><span><span><span>mail application materials to<span><span><span><span><span><br ><span><span><span><span><span>Human Resources<span><span><span><span><span><br ><span><span><span><b><span><span>Attn <span><span><b><span><span>Client Success Associate<span><span><span><span><span><br ><span><span><span><span><span>900 G Street NW<span><span><span><span><span><br ><span><span><span><span><span>Fourth Floor<span><span><span><span><span><br ><span><span><span><span><span>Washington DC 20001<span><span><span><span><span><br ><span><span><span><span><span>Fax 202 2045214<span><span><span><span><span><br ><span><span><span><b><span><span>No telephone calls please<span><span><b><span><span><span><br ><span><span><span><b><span><span>All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin veteran status or disability<span><span><b><span><span><span><p>

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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