Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior Cloud Support Specialist

Company: OpenText

Location: Washington DC

Posted Apr 15, 2024

OpenText is seeking a Customer Support Specialist for its EMR-Link cloud-based products. The role involves managing customer support requests, documenting incidents, enhancing support processes, and proactively monitoring customer health. The ideal candidate should have customer support experience, EMR knowledge, and strong communication skills. OpenText values diversity and inclusion, and offers a collaborative, innovative work environment.

IT Analyst, Business Solutions

Company: The World Bank

Location: Washington DC

Posted Apr 15, 2024

The World Bank Group is seeking a hands-on Developer with expertise in Power Platform, Azure cloud, and C#/.NET. The role involves application development, supporting other app teams, and knowledge sharing. The ideal candidate should have a Bachelor's or Master's degree in IT or a related field with 2 years of relevant experience. They should have a strong grasp of Dynamics 365/Dataverse SDK, excellent solution implementation experience, and knowledge of industry best practices in Application Development, Solution Design, Architecture & Deployment. The position offers comprehensive benefits and a commitment to equal opportunity and inclusivity.

Task Manager

Company: Leidos

Location: Washington DC

Posted Apr 15, 2024

Leidos is seeking a Task Manager with a current active TS/SCI with Polygraph for a position in Tyson's Corner. The role involves programmatic analysis support, managing a corporate action tracking system, and conducting research projects. The ideal candidate should have a Bachelor's degree, 8 years of experience, and a broad understanding of technical principles. They must possess excellent communication skills, leadership abilities, and be a team player. The pay range is $101,400.00 - $183,300.00.

Satellite Systems Analyst Virginia

Company: 2HB Incorporated

Location: Washington DC

Posted Apr 15, 2024

2HB Incorporated is seeking Satellite Systems Analysts with TS/SCI/Full Scope Polygraph Clearance for a full-time position in McLean, VA. The role involves supporting a government customer in the space domain, requiring expertise in web-based tool maintenance, orbital dynamics, satellite design, and academic research. The candidate team will manage databases, provide O&M support, and conduct open-source research on space and counterspace issues. Required skills include demonstrated expertise in space and counterspace issues, advanced orbital modeling, and experience with AWS Services and Cloud-based development.

Lead Financial Analyst (Remote)

Company: CareFirst BlueCross BlueShield

Location: Washington DC

Posted Apr 15, 2024

The role involves overseeing financial functions, producing reports, analyzing trends, and interfacing with project managers, account managers, and business area directors. The position requires a Bachelor's degree in Accounting, Business Administration, Finance, or related field, or equivalent technical training with 8 years of progressively responsible work experience. Preferred qualifications include CPA licensure, MBA, and expertise in cost accounting allocations and methodologies. The role involves communicating with corporate management, preparing financial data for presentation to upper management, and assisting in the evaluation of accounting software applications.

CRM Lead

Company: Dynanet Corporation

Location: Washington DC

Posted Apr 15, 2024

The job posting in Washington, DC seeks a candidate with 10-15 years of professional experience in designing, creating, and implementing Java applications. The candidate must have a minimum of 8 years of Java programming experience, strong problem-solving and analytical skills, and management experience. Excellent written and verbal communication skills are required, along with an active TS clearance. The ability to telework and access the D.C. metro area is necessary. Preferred qualifications include significant experience with Spring and Hibernate frameworks, RedHat OpenShift Container Platform (OCP), and relevant certifications. A track record of successful customer engagement is also desired.

Senior Product Manager - US Based Remote Opportunity

Company: Common App

Location: Washington DC

Posted Apr 15, 2024

Common App, a mission-driven non-profit, is seeking two Senior Product Managers to join its Product Strategy team. The Senior Product Manager of Direct Admissions will lead the strategic development of the Common App Direct Admissions program, while the Senior Product Manager of Applications will enhance the college admissions application process, focusing on improving student experience, particularly for those from low to medium-income backgrounds. Both roles require a bachelor's degree, 5-7 years of product management experience, and a strong understanding of education technology trends. The ideal candidate will possess certifications in product management, subject matter expertise in application platforms, and a passion for higher education.

Software Engineer Virginia

Company: 2HB Incorporated

Location: Washington DC

Posted Apr 15, 2024

<p><strong>This is a fulltime position and MUST HAVE a TSSCIFull Scope Polygraph Clearance <strong><p> <p>2HB Incorporated is seeking Software Engineer in order to support its government customer in the Mclean VA area <p> <p>Mandatory Skills <p> <ul><li>Demonstrated experience with the following languages JavaJ2EE C C++ SQL JavaScript PHP and ECL<li> <li>Demonstrated experience with servers operating systems Linux and Cloud infrastructure<li> <li>Demonstrated experience comprehending database methodologies such as strong SQL query or Elasticsearch experience<li> <li>Demonstrated experience with data analytics skills to include detailed data analysis and metric generation in support of system users<li> <li>Demonstrated experience with data visualization and data validation routines<li> <li>Demonstrated experience supporting and monitoring system processes and configuration<li> <li>Demonstrated experience writing technical documentation for security architecture and implementation guides<li> <li>Demonstrated experience supporting the technical processing of vetting requests for analytical comparison against the Sponsors holdings <li> <li>Demonstrated experience with computer processing platforms such as computers mobile and IOT and using that knowledge in a clustered computing environment<li> <li>Demonstrated experience with big data processing experience supporting a screening and vetting mission<li> <li>Demonstrated experience using HPCCECL<li> <li>Demonstrated experience building and maintaining automated data processes in MySQL databases and Pentaho workflows<li> <li>Demonstrated experience with data visualization and data validation routines for large size information systems<li> <li>Demonstrated experience coordinating screening and vetting entity resolution amongst project teams<li> <ul><p> <strong>This is a fulltime position and MUST HAVE a TSSCIFull Scope Polygraph Clearance <strong><p>

Project Engineer

Company: Eaton

Location: Washington DC

Posted Apr 15, 2024

Eaton is hiring a Project Engineer for a role based in the Pacific Northwest, including Greater Seattle, Oregon, Idaho, or Utah. The annual salary range is $77,300 - $110,000. The position involves supporting customers and field service engineers, assisting with UPS startups, commissioning, and acting as a liaison between onsite project general contractors, electrical contractors, factory, and field service engineers. The role requires managing documentation, resolving issues, and building relationships across customers and Eaton facilities. Eaton offers a competitive salary, benefits, and opportunities for career advancement. Required qualifications include an associate degree or 2-3 years of Field Service experience, and the ability to undergo and pass customer entrance requirements. Preferred qualifications include an Associate degree in Engineering, electrical industry expertise, and proficiency in applications like Adobe Acrobat, Bluebeam, SAP, Salesforce, and Microsoft O365.

Video Integrator

Company: ManTech

Location: Washington DC

Posted Apr 15, 2024

ManTech is seeking a Video Engineer for a program that supports various customer IT requirements, focusing on creating productive and collaborative workspaces. The role involves planning, conducting, and supervising research, development, or installation of products and systems. The candidate will participate in complex project teams, provide guidance to technical staff, and solve a range of problems. Basic qualifications include problem-solving skills, proficiency in information technology, excellent communication skills, and the ability to interface with individuals at all levels of the organization. Preferred qualifications include related work experience, IAT Level II certification, and ITIL® v4 Foundation certification. The role requires a current/active TS/SCI with Polygraph security clearance and the ability to travel locally as needed.

Systems Engineering Manager- Storage (Remote)

Company: CareFirst BlueCross BlueShield

Location: Washington DC

Posted Apr 15, 2024

This job role involves managing a team of technical engineers responsible for designing and engineering the organization's infrastructure. The role includes overseeing daily operations, managing environments in multiple data centers and cloud infrastructure, ensuring system availability, performance, security, and compliance. The candidate must be familiar with various storage systems and have experience in implementing/overseeing storage solutions for VMware, AIX, and Linux environments. The role also involves managing relationships with internal business units, communicating with vendors, and leading validation planning processes.

CRM Lead

Company: Dynanet Corporation

Location: Washington DC

Posted Apr 15, 2024

<p>Job Type <p> <p>Fulltime <p> <p>Description <p> <p><strong>Required<strong> <p> <ul><li>1015 years of professional experience designing creating and implementing java applications<li> <li>Minimum 8 years experience programming with Java<li> <li>Demonstrated problem solving and analytical abilities<li> <li>Demonstrated management experience<li> <li>Excellent written and verbal communication skills<li> <li>Minimum active TS clearance<li> <li>Ability to telework with access to the DC metro area on an asneeded basis<li> <ul><p>Requirements <p> <p><strong>Preferred<strong> <p> <ul><li>Significant experience with Spring and Hibernate frameworks<li> <li>Significant experience with RedHat OpenShift Container Platform OCP<li> <li>Certifications demonstrating formal training in applicable technologies such as RHCE Red Hat Certified OpenShift Administrator or other similar technologies<li> <li>Track record of successful customer engagement to include anticipating customers needs and providing ontime deliverables<li> <ul>

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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