Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior Client Services Associate

Company: DSPolitical

Location: Washington DC

Posted Apr 11, 2024

DSPolitical is seeking an experienced Senior Client Services Associate to join their dynamic, client-centered team. The role involves training new staff, handling high-value clients, developing strategic media plans, and ensuring client satisfaction. DSPolitical, a digital media agency, is committed to diversity and offers competitive benefits including health insurance, 401K matching, and professional development opportunities. The position is remote-friendly with flexible work hours.

Director/Sr. Director Product Marketing, Wallet

Company: ID.me

Location: Washington DC

Posted Apr 11, 2024

ID.me is a high-growth enterprise software company that simplifies online identity verification. With over 117 million registered members, it's used by federal agencies, state agencies, and corporations. The company's technology meets federal standards and is approved by the Kantara Initiative. ID.me has received numerous awards and recently raised $132 million in Series D funding. The role of a Product Marketing leader involves driving product success, establishing the product marketing team, and collaborating with cross-functional teams. Key responsibilities include product positioning, go-to-market strategy, competitive intelligence, market research, sales enablement, and customer advocacy. The ideal candidate has a Bachelor's degree, 15+ years of B2B product marketing experience, and a track record of building high-performance teams.

Design Engineer

Company: Airtech International Inc.

Location: Washington DC

Posted Apr 11, 2024

The job posting is for an Additive Manufacturing team member in Springfield, TN. The role involves designing and engineering composite tooling and components using advanced polymer technologies. The successful candidate will use CAD and simulation software, provide technical expertise, and ensure quality and cost-effectiveness. The ideal candidate should have a Bachelor's degree in a relevant field, 3-5 years of experience in composite manufacturing, and proficiency in Catia or Unigraphics/Siemens NX. They should also have experience with GD&T, composite part design, and stress analysis tools. The role requires strong communication skills, problem-solving abilities, and a willingness to learn and adapt.

Cloud Site Reliability Engineer (SRE)

Company: Blue Rose Consulting Group

Location: Washington DC

Posted Apr 11, 2024

Blue Rose is hiring a Cloud SRE with 5+ years of experience in bash scripting and higher-level languages. The role involves developing and supporting software applications, managing projects, collaborating with engineering teams, and ensuring compliance with FedRAMP requirements. The candidate must have experience with IaC tools, Microsoft technology stack, Docker, Kubernetes, and excellent communication skills. The salary range is $135,000 - $165,000.

Sr. Platform Engineer (5105)

Company: MetroStar

Location: Washington DC

Posted Apr 11, 2024

MetroStar Systems is offering a Sr. Platform Engineer position with a 25k sign-on bonus. The role involves providing subject matter expertise in development, researching and implementing technologies like Kubernetes and containerization, and collaborating with the team and customer daily. The ideal candidate should have at least 8 years of software development experience, 3 years in IaC, containerization, K8, and CI/CD Automation, and an active TS/SCI security clearance. MetroStar values its people and offers a generous benefits package, professional growth, and a diverse, inclusive culture. The company is committed to equal opportunity employment and encourages applications from all qualified candidates.

IT Help Desk Support Specialist

Company: CSA - Careers

Location: Washington DC

Posted Apr 11, 2024

CSA is recruiting for an IT Help Desk Support Specialist to support Commander, Navy Installations Command (CNIC) at the Washington Navy Yard. The role involves providing installation, maintenance, and troubleshooting for various IT equipment. The specialist will support desktop operating systems, hardware and software, and network connectivity. They will also provide support for mobile devices, including smartphones and tablets, and assist with Purebred Agent duties. The ideal candidate must possess a Secret clearance, a Bachelor's degree, and 6 years of technical experience. They should be knowledgeable about the NGEN/NMCI contract and its service offerings, and have excellent customer service skills.

Senior Engineer, Autonomy (R2505)

Company: Shield AI

Location: Washington DC

Posted Apr 11, 2024

Shield AI, founded in 2015, is a defense technology company developing AI pilots for various aerial platforms. The company's AI pilot, Hivemind, has successfully flown multiple vehicles. Shield AI is seeking an Autonomy Engineer to integrate the AI reference pilot onto various platforms, develop tailored autonomous behaviors, and collaborate with test teams. The ideal candidate should have a degree in Computer Science, Aerospace/Mechanical Engineering, or similar, with 5+ years of industry experience in robotics/autonomy development. Familiarity with Unix environments, strong C++ development experience, and experience with software engineering process concepts are required. The company offers a competitive total package including salary, bonus, benefits, and equity.

Senior .Net Developer

Company: Planet Technologies

Location: Washington DC

Posted Apr 11, 2024

Planet Technologies, a leading Microsoft services provider to the public sector, is seeking a Senior .Net Developer. The role involves designing, developing, and deploying web applications, creating technical documentation, and managing customer expectations. The ideal candidate should have experience with Microsoft Office platform, SharePoint Online, client-side coding, JavaScript libraries, web content management, data management, Microsoft SQL databases, server-side languages, web technology troubleshooting, and Agile methodologies. A Bachelor's degree in Computer Science, IT, Engineering, or related field, 7+ years of experience, and an active Top-Secret Clearance are required. Planet Technologies is an equal opportunity employer.

Inside Sales Representative

Company: Privia Health

Location: Washington DC

Posted Apr 11, 2024

Privia Health is a technology-driven company that collaborates with medical groups, health plans, and health systems to optimize physician practices and improve patient experiences. The Business Development Associate role involves generating qualified leads, conducting outbound calls, and supporting sales directors. The role requires a Bachelor's degree, experience in sales or healthcare, and proficiency in Salesforce and Excel. The hourly rate is $24-26/hr, with potential for a commission-based incentive plan. Privia Health is committed to diversity and inclusion.

Project Manager I MI2/Sitel

Company: MedStar Health

Location: Washington DC

Posted Apr 11, 2024

The job description outlines a Project Manager role at MedStar Health, requiring a Bachelor's degree and 1-2 years of project management experience. The role involves planning, executing, and finalizing projects within budget and deadlines, managing team members and contractors, defining project objectives, and overseeing quality control. The individual will also build internal relationships, coordinate post-mortems, and communicate project expectations. MedStar Health is known for its inclusive environment, strategic focus on equity, inclusion, and diversity, and comprehensive total rewards package.

Project Manager

Company: KeenLogic

Location: Washington DC

Posted Apr 11, 2024

KeenLogic is seeking a Project Manager for a CAO enterprise-wide project and CEC activities. The position is on-site in Washington, DC with full benefits. The Project Manager will act as Content Lead for customer experience, service delivery, and online service request systems, including the House Intranet and related service ticketing platform. The candidate will work closely with various teams to improve and standardize CAO customer service experiences and digital service delivery platforms. The Project Manager will manage projects on time, within budget, and within scope, and will partner with internal subject matter experts to draft, edit, and maintain content for the House intranet. The ideal candidate will have a Bachelor's degree and relevant work experience in website project management or product ownership, experience in project management methodologies, and proficiency with project management and agile development software.

Workday Technical Lead (Top Secret Clearance)

Company: IBM

Location: US Washington

Posted Apr 10, 2024

The text describes a career in IBM Consulting, highlighting the importance of long-term relationships, collaboration, and innovation. It also outlines the role and responsibilities of a Workday Integrations Consultant, including building solutions, managing risks, and ensuring client satisfaction.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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