Customer Satisfaction Jobs in Washington DC
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Engineer
Company: Coresite
Location: Washington DC
Posted Apr 12, 2024
<p>The Engineer is responsible for electrical mechanical site plan design and review This position is responsible for making independent decisions during design review periods and has the authority to make changes that align with Coresites overall design standards The Engineer must have an indepth understanding of electrical and mechanical systems and how they relate to data center redundancy and operation The Engineer must coordinate with facility and operations personnel to ensure all equipment installations which require engineering review are verified and meet CoreSite build standards <p> <p><strong>Duties<strong> <p> <ul><li>Evaluate the efficiency reliability and engineering design of electrical mechanical plumbing fire and lifesafety and building management systems for expansion and upgrade projects <li> <li>Evaluate new products for efficiency reliability and total cost of operation<li> <li>Determine testingcommissioning scope to ensure design intent and operability of systems supporting the data centers<li> <li>Provide end of construction signoff for quality assurance engineered systems<li> <li>Collaborate with Product team to design custom engineering solutions for customer deployments<li> <li>Evaluate installed systems to maximize efficiency and reliability<li> <li>Approve engineering changes to existing facilities<li> <li>Provide support to Data Center Operations on failure analysis and engineering support for system maintenance and operation of critical infrastructure<li> <li>Provide engineering and project management support for strategic customers<li> <li>Provide independent quality controls to Facilities team to ensure proper operation of equipment safety and maintenance practices<li> <li>Establish construction standards for electrical mechanical and support infrastructure<li> <li>Support commissioning activities by reviewing test scripts and witnessing test performance<li> <li>Promote and demonstrate the behaviors consistent with CoreSites Guiding Principles<li> <li>Special projects as assigned<li> <ul><p><strong>Requirements<strong> <p> <p><strong>Knowledge Skills amp Abilities<strong> <p> <ul><li>Strong working knowledge of data center design and operation<li> <li>Must have strategic problemsolving skills <li> <li>Must have strong verbal and writing skills<li> <li>Must have basic working knowledge of AutoCAD or other computer aided design software <li> <li>Ability to use test equipment such as power quality meters thermal imaging cameras multimeters and other test equipment to evaluate and troubleshoot equipment operation <li> <li>Ability and eagerness for personal development with the ability to receive certificatesaccreditations in work related areas ie LEED AP CDCDP etc<li> <ul><p><strong>EducationExperiences<strong> <p> <ul><li>Bachelors degree in engineering or equivalent data center operational experience required<li> <li>5+ years of relevant experience in data center operation and design<li> <ul><p><strong>Travel<strong> <p> <ul><li>Travel up to 40 annually to support testing and construction activities <li> <ul><p><strong>Physical Demands<strong> <p> <p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job the employee is occasionally required to stand walk sit use hands to handle or feel objects reach with hands and arms climb stairs balance stoop or kneel talk and hear The employee must occasionally lift andor move up to 25 pounds <p> <p><strong>Compensation<strong> <p> <p>Compensation for this role includes a base salary between $$95000 and $120000 annually This role is also eligible for an annual bonus and equity based upon individual and company performance <p> <p><strong>Benefits<strong> <p> <p>Not only does CoreSite have a fun teamfocused work environment but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week <p> <ul><li>Firstday medical insurance through Cigna with generous premium cost coverage<li> <li>Dental insurance through Delta Dental<li> <li>Vision insurance through VSP<li> <li>Telemedicine through MDLive for Cigna<li> <li>Healthcare and dependent care flexible spending account FSA plans<li> <li>Health saving account HSA plans for employees participating in the High Deductible Health Plan<li> <li>Life ADampD shortterm disability and longterm disability insurance fully paid by the company<li> <li>Voluntary coverage benefits for supplemental life critical illness accident and hospital insurance<li> <li>Firstday eligibility for 401k savings plan through Fidelity which includes an attractive matching company contribution<li> <li>Discretionary annual bonus and equity incentive plan<li> <li>Employee stock purchase plan ESPP with a 15 percent discount<li> <li>16 days of paid time off PTO<li> <li>11 paid company holidays and additional floating holidays<li> <li>School visitation and elder care paid time off<li> <li>Parental leave adoption and surrogacy benefits and family planningfertility support<li> <li>Wellness reimbursement program amp wellness incentive program<li> <li>Free parking or a company contribution toward a public transit pass<li> <li>Education reimbursement and student loan debt assistance program<li> <li>Employee assistance program childcare resources personal finance management support and student loan debt assistance program<li> <li>Pet insurance<li> <li>Charitable matching program<li> <ul><p><strong>Applicant Privacy Notice<strong> CoreSite is committed to protecting the privacy and security of personal information submitted by applicants The California Consumer Privacy Act CCPA requires us to provide you information about our personal information handling practices As a result were providing this Privacy Notice that describes how we collect use share and update personal information from individuals who wish to be considered for employment with CoreSite To read the Applicant Privacy Notice please go to httpswwwcoresitecomapplicantprivacynotice<p>
Cloud Administrator
Company: ASM Research
Location: Washington DC
Posted Apr 12, 2024
The job involves carrying out complex tasks in commercial cloud environments, implementing and troubleshooting cloud-based systems, collaborating with cross-functional teams for deployment and support of cloud services, and participating in system and storage design. The role requires creating and maintaining scripts for automating deployment of tools to AWS cloud environment, defining CI/CD recommended practices, and controlling all aspects of planned database updates. The individual will monitor, diagnose, and resolve problems, perform root cause analysis, and identify opportunities for process improvements. The job requires a Bachelor's Degree in Computer Science or related field, practitioner level cloud certification, and 4-6 years of experience with infrastructures and 2-3 years with vendor cloud platforms.
Sr Consultant I, Technical Manufacturing Solutions
Company: Project Farma
Location: Washington DC
Posted Apr 12, 2024
Project Farma is seeking a Consultant to lead and support projects related to biomanufacturing. The role involves working collaboratively with clients, vendors, and internal teams, providing project management, validation, engineering, quality/compliance, and consulting services. The Consultant will be responsible for leading small project teams, developing project strategies, and mentoring team members. They will also be expected to maintain and present site dashboards, support proposal generation, and manage PO performance. The ideal candidate will have a Bachelor's degree in Life Sciences, Engineering, or related discipline, and at least 4 years of relevant experience. Full COVID-19 vaccination is required. The role offers a competitive salary, bonuses, comprehensive benefits, and opportunities for professional development.
Program Manager
Company: GAMA-1 Technologies
Location: Washington DC
Posted Apr 12, 2024
GAMA-1 Technologies is recruiting a Program Manager to oversee multiple Federal Government contracts and task orders for IT support services. The role involves managing mission-critical data center operations, cloud migration, and IT operations services. The ideal candidate should possess solid technical knowledge in enterprise architecture, IT networks, infrastructure, cloud migration, cybersecurity, and communications. Key responsibilities include contract performance, technical strategy development, risk mitigation, and customer relationship management. The candidate must hold PMP, ITILv3 Foundation certifications, and have excellent communication and customer service skills.
Sr. Customer Success Manager
Company: Neuron team at CDK Global
Location: Washington DC
Posted Apr 12, 2024
<p><b>Position Responsibilities amp Essential functions<b> <p> <ul><li>Fields questions and direct clients to appropriate support resources Assists clients with defining their strategy around CDK solutions working with customers to ensure they understand CDKs products and how best to utilize them for their individual needs and goals<li> <li>Maintains preestablished relationships and assists in buildingcreating new relationships with dealership management Demonstrates expertise in CDK products establishing a reputation for being a trusted advisor<li> <li>Assesses dealership risk factors identifies risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunities Works with Sales and Marketing to create prospecting opportunities<li> <li>Prepares client specific reports and presentations for the purposes of educating and driving growth in the clients organization Identifies trends to help create solutions for identified gaps using analytics<li> <li>Identifies opportunities creating a plan for addressing training needs for dealership staff Makes recommendations and assists client with industry best practices and solutions<li> <li>Is seen as a key business partner with Sales helping to grow the CDK business by proactively identifying opportunities to grow our business with the client Drives true value for customers<li> <li>Successfully identifies and implements strategies for retaining at risk clients<li> <li>Develops a productive working relationship with Lead CSMs leaning in and assisting where needed Demonstrates subject matter expertise on best practices and can backup Lead CSMs based on need Mentors CSMs on best practices teaching engagement as it pertains to solutions for client needs<li> <li>Seeks and listens to feedback Demonstrates a positive outlook on work Provides recognition to peers Mentors and trains junior staff on risk mitigation strategies client recommendations and best practices<li> <li>Utilizes Totango to document valuedadded conversations amp engagements with dealer partners<li> <ul><p><b>Qualifications<b> <p> <p><b>Minimum<b> <p> <ul><li>Minimum 5 years of client services marketing or sales experience B2B or outside sales or account management in a similar industry <li> <li>Ability to work and influence across all levels of the dealership<li> <li>Knowledge of CDK applications business strategy and familiarity with automotive industry<li> <li>Indepth knowledge of variable dealership operations or in training dealer staff on software applications and process<li> <li>Proficient in using SalesForce CX platform as a bonus<li> <li>High sense of urgency Handles high stress interactions and situations and is able to deescalate appropriately using empathy<li> <li>Strong communication skills with peers as well as clients both oral as well as written Ability to work as a team members<li> <li>Take ownership for clients and oversee resolution while handling all aspects of client and internal communication<li> <li>Ability to travel to client site<li> <li>Analytical organizational and time management skills<li> <ul><p><b>Preferred<b> <p> <ul><li>Understanding of CDKs org structure solutions implementation and service models<li> <li>SaaS experience preferred but not required<li> <li>Experience using a CX platform<li> <li>Some knowledge of automotive areas FrontEnd parts and service and Accounting Dealership workflows and technology industries preferred<li> <ul><p><b>EducationExperience<b> <p> <p><b>Minimum <b> <p> <ul><li>high school diploma<li> <ul><p><b>Preferred <b> <p> <ul><li>BABS Preferred<li> <li>5+ years of retail automotive experience preferred<li> <ul><p>Compensation $85000 $110000 <p> <p>CDK Global is committed to fair and equitable compensation practices Compensation packages are based on several factors including but not limited to skills experience certifications and work location The total compensation package for this position may also include annual performance bonus benefits andor other applicable incentive compensation plansWe offer Medical dental and vision benefits in addition to <p> <ul><li>Paid Time Off PTO<li> <li>401K Matching Program<li> <li>Tuition Reimbursement<li> <ul><p>At CDK we believe inclusion and diversity are essential in inspiring meaningful connections to our people customers and communities We are open curious and encourage different views so that everyone can be their best selves and make an impact <p> <p>CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued Qualified applicants will receive consideration for employment without regard to race color creed ancestry national origin gender sexual orientation gender identity gender expression marital status creed or religion age disability including pregnancy results of genetic testing service in the military veteran status or any other category protected by law <p> <p>Applicants for employment in the US must be authorized to work in the US CDK may offer employer visa sponsorship to applicants<p>
Associate Detection & Response Analyst
Company: Rapid7
Location: Washington DC
Posted Apr 12, 2024
Rapid7 is seeking a passionate cybersecurity professional to join their team as an Associate Detection & Response Analyst. The role involves investigating and triaging high-priority security events, developing skills in threat detection and response, and working with a dynamic team to deliver world-class threat detection services.
Program Administrator
Company: Cathexis
Location: Washington DC
Posted Apr 13, 2024
Team CATHEXIS is a company that values respect, engagement, customer service, integrity, teamwork, and excellence. They are seeking a dynamic Program Administrator to join their team at the Pentagon. The role involves reviewing and editing senior leader forum materials, managing calendars, coordinating logistics, and managing deliverable schedules. The ideal candidate will have an active Secret DoD Clearance, a Bachelor's degree, and at least 3-5 years of related professional experience. They should also have excellent administrative skills and experience with MS Office suite products, including Excel and SharePoint.
CNO Software Developer
Company: Chameleon Consulting Group LLC
Location: Washington DC
Posted Apr 12, 2024
Chameleon Consulting Group (CCG) is a technology company specializing in cyber operations. They seek a high-performing team member with expertise in software and computer network operations development. The role involves designing and implementing solutions for front-line operators, influencing technical direction, and collaborating in a high-trust, adaptable environment. Required qualifications include a TS security clearance, a degree in a related technical discipline, 1+ years of CNO development experience, proficiency in C/C++, Assembly, Go, RUST, or Python, and understanding of network programming fundamentals.
Capture Manager, Sr (Gov't Contracting Experience is a MUST)
Company: MicroHealth
Location: Washington DC
Posted Apr 12, 2024
MicroHealth is hiring a full-time Sr. Capture Manager to join their team in Vienna, VA. The role involves identifying and managing new and existing opportunities within the government, using platforms like FBO and GovWin. The ideal candidate should have a BA/BS degree, 10+ years of government contracting experience, and successful experience managing large programs. They should be comfortable working in a fast-paced environment, leading diverse teams, and communicating at the highest levels of government. Familiarity with SAM, GovWin, FedBiz, and Shipley methods is preferred.
Product Designer
Company: Bedrock Learning, Inc.
Location: Washington DC
Posted Apr 12, 2024
Bedrock Learning, Inc. is an early-stage startup based in DC, offering a unique enterprise SaaS social learning network. The company is seeking a Product Designer with 3+ years of experience in product and UX design, and 2+ years in user research. The role involves designing products, conducting UX research, and mentoring junior designers. Benefits include competitive salary, stock options, unlimited PTO, and comprehensive healthcare coverage.
Product Management Intern - Video
Company: Alarm.com
Location: Washington DC
Posted Apr 13, 2024
Alarm.com is offering a 10-week summer internship for 2024, focusing on product management within the Video Product Team. The intern will work closely with internal teams, contributing to the development of new video features and enhancements. The role requires strong academic qualifications, diverse interests, and experience in a dynamic team environment. The intern will assist with tasks such as writing specifications, testing products, developing marketing materials, conducting market research, and troubleshooting product issues. Alarm.com values collaboration, immediate impact, diverse experience, and a fun work environment. The ideal candidate is a highly motivated, resourceful, self-starter with strong analytical skills, excellent communication, and a passion for consumer technology.
Cloud Architect (TS/SCI)
Company: Tau Six
Location: Washington DC
Posted Apr 12, 2024
Tau Six, a cybersecurity firm, seeks a Cloud Architect to guide national security customers in adopting cloud technologies. The role involves designing secure cloud solutions, managing multiple cloud accounts, optimizing costs, and ensuring compliance with government regulations. The ideal candidate should have expertise in Microsoft Azure and AWS platforms, proficiency in IaC tools, and relevant certifications. Active Top Secret / SCI U.S. Government Clearance is required.