Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Lead Network Architect

Company: GCyber

Location: Washington DC

Posted Mar 20, 2024

GCyber is seeking a Lead Network Architect for a high-visibility DoD project in Arlington, VA. The role involves analyzing customer requirements, providing expert knowledge for network maintenance and upgrades, ensuring network integrity and compliance, testing new technologies, designing network components, coordinating hardware/software improvements, and serving as a team lead. Minimum qualifications include an active DoD Top Secret clearance, a relevant degree, DoD 8570 IAT Level II certification, and specific network certifications. The ideal candidate should have extensive experience in network operations, troubleshooting, and installation, as well as experience in a DoD environment and familiarity with multi-tenant network architectures.

Solution Engineer/Senior Solution Engineer (Federal)

Company: C3 AI

Location: Washington DC

Posted Mar 20, 2024

<div> <p>C3ai Inc NYSEAI is a leading Enterprise AI software provider for accelerating digital transformation The proven C3 AI Platform provides comprehensive services to build enterprisescale AI applications more efficiently and costeffectively than alternative approaches The C3 AI Platform supports the value chain in any industry with prebuilt configurable highvalue AI applications for reliability fraud detection sensor network health supply network optimization energy management antimoney laundering and customer engagement Learn more at <strong><span>C3 AI<span><strong><p> <div> <p>C3 AI is seeking Solution Engineers Senior Solution Engineers As a Solution Engineer Senior Solution Engineer you will be engineering fullstack AIdriven web applications on the C3 AI Platform You will be working directly with our customers to design develop and deploy production applications demos and proofsoftechnology An ideal candidate possesses strategic and analytical aptitude software development expertise and excellent interpersonal skills <p> <p>Recent examples of successful engagements include predictive maintenance on oil and gas equipment and aircraft subsystems supply chain optimization manufacturing yield optimization chronic disease prevention customer spend prediction and equipment lifetime optimization These are high value projects with high levels of internal and external visibility<p> <p><strong>This role requires US Citizenship <strong>Active Department of Defense DoD security clearance Secret or higher is preferred <p> <p><strong>Responsibilities<strong> <p> <ul><li>Develop and deploy fullstack AIbased enterprise applications on the C3 AI Platform <li> <li>Test troubleshoot and enhance customer software applications with and on behalf of customers <li> <li>Identify application performance bottlenecks and implement optimizations <li> <li>Conduct design and development reviews of customer software applications <li> <li>Deliver technical deepdives demonstrations and customer training <li> <li>Engage customer executives and domain experts to define and design productionready application demos <li> <li>Drive sales discussions on architecture and engineering particularly with explaining the C3 AI Platform and its interoperability with existing systems <li> <li>Act as a technical expert in scoping of new applications and provide levelofeffort estimations <li> <li>Continuously identify technical risks and gaps devise mitigation strategies in anticipation of customer needs and communicate project status to internal and external executive stakeholders <li> <li>Write application specifications and documentation <li> <li>Lead a development team and manage individual project deliverables <li> <li>Mentor junior team members on coding standards and design techniques<li> <li>Work closely with product management and engineering to drive improvements to the overall quality of C3 AI software <li> <li>Lead improvement efforts across the company that will impact all customers <li> <ul><p><strong>Required Qualifications <strong><p> <ul><li>Bachelors degree in a Science Technology Engineering or Mathematics STEM or comparable area of study <li> <li>2+ years of professional software development experience with objectoriented programming languages <li> <li>Willing and able to obtain security clearance<li> <li>Strong verbal and written communication and ability to work effectively on a crossfunctional team <li> <li>Analytical and problemsolving abilities <li> <li>Organizational skills and attention to detail <li> <li>Ability to travel as needed <li> <ul><p><strong>Preferred Qualifications <strong><p> <ul><li>Experience with Federal government especially DoD<li> <li>TSSCI Clearance preferably DoD<li> <li>Graduate degree in Science Technology Engineering or Mathematics STEM or comparable area of study <li> <li>Experience deploying enterprise scale applications <li> <li>Experience leading engineering teams <li> <li>Experience working in a customerfacing role <li> <li>Software development experience with JavaScript and Python <li> <li>Experience with Git or other version control software <li> <li>Experience working with JavaScript frameworks such as React Redux Vue Backbone or Angular <li> <li>Experience deploying software to least one of the leading cloud computing platforms ie GCP AWS Azure <li> <li>Understanding of SQL and NoSQL databases <li> <li>Proficiency in data structure and algorithm design and implementation <li> <li>Proficiency in timeseries data analysis cleansing and normalization <li> <li>Working knowledge of Agile software development methodology <li> <li>Solid understanding of common machine learning techniques applications and tradeoffs<li> <li>Domain expertise in one or more of the following industries Aerospace Financial Services Healthcare Industrial Manufacturing Oil amp Gas Public Sector Power amp Utilities Supply Chain Telecommunications <li> <ul><p>Candidates must be authorized to work in the United States without the need for current or future company sponsorship<p> <div> <div> <div> <p>C3 AI provides excellent benefits a competitive compensation package and generous equity plan <p> <div> <p>California Pay Range<p> <p><span>$120000<span><span><span><span>$187000 USD<span><p> <div> <div> <div> <p>C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer We do not discriminate on the basis of any legally protected characteristics including disabled and veteran status <p> <div>

Software Acquisitions Engineer

Company: SAIC

Location: Washington DC

Posted Mar 20, 2024

SAIC's National Security and Space (NSS) Sector is hiring a Software Acquisitions Engineer for the National Reconnaissance Office (NRO) in Chantilly, VA. The role involves working in a collaborative team environment, studying and analyzing space domain problems, identifying Agile solutions, optimizing pre-increment planning, assessing developer performance, analyzing software enhancements, writing Statements of Work, advising COTR, identifying risks, and reviewing contractor submissions. Required qualifications include a Bachelor's Degree with 9 years of experience, Master's Degree with 7 years, PhD or JD with 4 years, active Top Secret/SCI clearance with Polygraph, ability to communicate and coordinate independently, work in a fast-paced environment, demonstrate team-member skills, and communicate clearly. SAIC accepts ongoing applications.

DevOps Systems Engineer

Company: SAIC

Location: Washington DC

Posted Mar 20, 2024

SAIC is hiring a DevOps Systems Engineer for the Landmark GSS program in Chantilly, VA. The role involves providing technical advisory services for systems engineering functions across various cloud-based development activities. Responsibilities include reviewing system architectures, developing detailed engineering products, supporting MBSE plans, and executing enterprise system activities. The ideal candidate should have a Bachelor's degree or higher, active Top Secret/SCI clearance with polygraph, experience in DevOps delivery, and knowledge of system engineering processes.

E-Billing Manager

Company: Crowell & Moring

Location: Washington DC

Posted Mar 20, 2024

The job description is for an E-Billing Manager at Crowell & Moring LLP, an international law firm. The manager will oversee the e-billing team, provide training and supervision, and ensure accurate and timely billing. The job requires advanced knowledge of accounting systems, e-billing platforms, and LEDES billing formats, as well as excellent communication and customer service skills.

Intelligence Anst Prin

Company: BAE Systems, Inc.

Location: Washington DC

Posted Mar 20, 2024

BAE Systems is recruiting Counterintelligence Officers for a challenging role in the Washington Metropolitan Area. Successful candidates will work in a government-contractor team, conducting all-source intelligence research, risk analysis, report writing, and stakeholder engagement. Required skills include a Bachelor's degree, 7+ years of relevant experience, vulnerability analysis, clear communication, and knowledge of foreign adversaries' intelligence capabilities. BAE Systems offers a rewarding career with opportunities for professional development and a commitment to diversity, equity, and inclusion.

Document Operations Project Manager

Company: SAIC

Location: Washington DC

Posted Mar 20, 2024

The Innovation and Quality Project Manager is responsible for managing projects in accordance with best practices and FERC accepted methodologies. They will develop and maintain MS Project schedules, interface with internal and external teams, and upload project artifacts on FERC's intranet. The role involves maintaining a Risk and Issue Management Plan, monitoring performance metrics, and identifying technical opportunities to improve processes and technologies. The ideal candidate should have a Bachelor's degree and 5+ years of experience, or a Master's degree and 3+ years of experience, or a PhD with no years of experience. PMP certification, strong understanding of Microsoft Project, and ability to travel to the client site in Washington D.C. are required. Experience with Risk Management in a government environment, SharePoint, and ITIL certification are desired.

SharePoint Anaylst fEDERAL (Must be US citizen)

Company: InfiniSource Consulting Solutions

Location: Washington DC

Posted Mar 20, 2024

InfiniSource Consulting Solutions, Inc. (ICS) is a government contractor with over 150 employees, specializing in Management Consulting, Information Technology, and Professional Services. They offer tailored services to civilian, defense, and private-industry clients, with ISO 9001 certified corporate support processes. The company seeks a candidate with 3+ years of IT experience, including SharePoint development, database administration, or application administration. The ideal candidate should have a bachelor's degree and experience in developing and implementing workflows in SharePoint. Responsibilities include collecting and delivering customer requirements using SharePoint solutions.

NOC Operations Manager

Company: GCyber

Location: Washington DC

Posted Mar 20, 2024

GCyber is seeking a NOC Operations Manager to oversee the management of JNOSC and Service Restoral operations. The role involves managing a team, ensuring 24/7 network coverage, coaching staff, coordinating software updates, developing policies, and driving performance metrics. The ideal candidate should have a DoD Top Secret clearance, a relevant degree, DoD 8570 IAT Level II certification, ITIL knowledge, and extensive experience in network administration and management, preferably in a DoD environment.

AI Solution Architect - Federal (Post-Sales)

Company: C3 AI

Location: Washington DC

Posted Mar 20, 2024

C3.ai, Inc. is a leading Enterprise AI software provider seeking an experienced professional to join their AI Solution Architecture team. The role requires a strong understanding of enterprise architecture, data integration, and cloud architectures, as well as proficiency in programming languages such as Python, JavaScript, and Java.

Chief of Staff (SCN and ISEA)

Company: INDUS Technology

Location: Washington DC

Posted Mar 20, 2024

INDUS is a 100% employee-owned company specializing in government services including Engineering, IT, Cybersecurity, and more. They emphasize exceptional customer service, a supportive work environment, and community involvement. The Chief of Staff position, contingent and based in Washington D.C., requires an active secret clearance, a bachelor's degree, and at least 10 years of experience in combat systems test, engineering, or integration support for New Ship Construction (SCN) and in-service amphibious ships. The role involves project management, risk management, and liaison duties with various Navy programs. INDUS values diversity and equal opportunity employment.

Visa Communication Specialist (VCS)

Company: CGI

Location: Washington DC

Posted Mar 20, 2024

CGI Federal is seeking a Visa Communication Specialist with excellent communication skills, customer service experience, and teamwork abilities. The role involves processing sensitive information, data entry, and interfacing with applicants, embassies, and high-level personnel. The ideal candidate should have a Bachelor's Degree, quality control experience, and proficiency in office software. US Citizenship is required due to government contract and clearance requirements. The position offers competitive compensation, benefits, and opportunities for professional growth.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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