Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Copy of Director, Strategic Vendor Management

Company: ID.me

Location: Washington DC

Posted Mar 21, 2024

ID.me is a high-growth enterprise software company that simplifies online identity verification. With over 117 million registered members, it's used by federal agencies, state agencies, and corporations. The company's technology meets federal standards and is approved by the Kantara Initiative. ID.me has received numerous awards and recently raised $132 million in Series D funding. The Director, Strategic Vendor Management will lead the vendor management function, managing third-party spend, improving gross margin, and minimizing fraud. The role requires strong business and financial acumen, leadership skills, and experience in the fraud, identity, or financial services industries.

TAKX Software Developer

Company: MAXISIQ

Location: Washington DC

Posted Mar 20, 2024

IOMAXIS, dba MAXISIQ, is seeking a TAKX Software Developer for a full-time position with remote work capability. The role involves developing and implementing new software to enhance the Tactical Assault Kit X – Radio Frequency (TAKX-RF) for Department of Defense (DoD) customers. The developer will work closely with the team and customers to integrate requirements, articulate challenges, and provide solutions. They will design and implement TAKX-RF plugins for EMSO professionals and integrate TAKX-RF with the EMSO Platform as a Service (EPaaS). The ideal candidate should have a Bachelor's degree in computer science or related fields, knowledge of Java and C++ languages, and experience in an agile development environment. The company offers comprehensive benefits and a hybrid work environment.

Facilities Construction Project Lead

Company: The Aerospace Corporation

Location: Washington DC

Posted Mar 21, 2024

The Aerospace Corporation is seeking a Facilities Construction Project Lead for a hybrid role in Chantilly, Virginia. The role involves managing and overseeing all aspects of construction projects, including preparing Construction Statements of Work, managing budgets and schedules, reviewing drawings and specifications, and coordinating with contractors and consultants. The ideal candidate will have a Bachelor's degree in Construction Management, Engineering, Architecture, or a related field, and at least 4 years of experience in project or construction management. The role requires strong organizational skills, time management, and project management abilities, as well as the ability to obtain and maintain a Top Secret/SCI security clearance. The Aerospace Corporation offers comprehensive benefits, professional growth opportunities, and an inclusive work environment.

Senior Software Engineer (Observability)

Company: Appian Corporation

Location: Washington DC

Posted Mar 21, 2024

Appian is seeking a Senior Software Engineer with 5+ years of experience in building and delivering software applications. The ideal candidate should have a passion for observability and Kubernetes, experience with open-source observability technologies, and a strategic mindset. The role involves developing solutions for complex technical problems, leveraging modern tools, participating in design discussions, and mentoring junior developers. Appian offers comprehensive training, growth opportunities, and a supportive community.

Logistics Project Manager

Company: BryceTech

Location: Washington DC

Posted Mar 20, 2024

BryceTech is seeking an experienced Logistics Project Manager to join their team and support the Department of Health and Human Services (DHHS) Administration for Strategic Preparedness and Response (ASPR). The role involves analyzing supply chain resilience, providing recommendations for improvement, and supporting inventory management, provisioning, distribution, and packaging principles. The ideal candidate should have a Bachelor's degree, at least ten years of relevant experience, and a Project Management Professional (PMP) certification. BryceTech offers a competitive salary, comprehensive benefits, and a hybrid work arrangement.

Senior Program Analyst

Company: BryceTech

Location: Washington DC

Posted Mar 20, 2024

BryceTech is seeking an experienced Senior Program Analyst to support the Department of Health and Human Services (DHHS) Administration for Strategic Preparedness and Response (ASPR). The role involves coordinating with HCORE/SPD operations leadership, facilitating management and oversight of federal COVID and other public health responses, and collaborating with cross-H-CORE, ASPR, and HHS teams. The ideal candidate should have prior government service experience, a Bachelor's degree with 5-7 years of relevant experience, and strong skills in project and program management, briefing senior leadership, and using Microsoft Office Suite. BryceTech offers competitive benefits and a hybrid work schedule in Washington, DC.

Senior Network Engineer Navy ADE

Company: IBM

Location: US Washington

Posted Mar 20, 2024

IBM is seeking a candidate with extensive experience in managing networks, cloud technologies, and DoD security clearance for the MyNavy HR Transformation program. The role involves evolving the Navy's current HR support environment to a cloud-based architecture, requiring expertise in firewalls, F5, WS02, and network upgrades.

Copy of Director of Product - Ads + Growth

Company: ID.me

Location: Washington DC

Posted Mar 21, 2024

ID.me, a high-growth enterprise software company, is seeking a Director of Product - Ads + Growth. The role involves leading key consumer advertising and email experiences for members and partners of ID.me Marketplaces. The ideal candidate should have 15+ years of experience in building scalable ads platforms, deep knowledge of the ads industry, and a proven track record of launching and scaling products. ID.me offers comprehensive benefits and a competitive salary range of $195,000—$225,000 USD for the role, with a Sunnyvale, CA pay range of $234,000—$270,000 USD.

Digital Transformation - Product Management - Senior Associate (Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Mar 21, 2024

Fannie Mae is a company that makes a significant impact on the housing industry, offering opportunities for career growth and inclusivity. The Digital Transformation - Product Management - Senior Associate role involves developing and executing operational processes, supporting product enhancements, identifying improvements, and assisting with business insights and OKRs. The ideal candidate should have a Bachelor's degree, product and program management experience, and skills in developing business insights, communication, change management, data analysis, influencing, project management, and relationship management. Fannie Mae is a hybrid company that values diversity and offers comprehensive benefits.

Business Technology Manager - MDM, Supply Chain & Manufacturing

Company: ZS

Location: Washington DC

Posted Mar 20, 2024

ZS is a global healthcare transformation firm that values its employees and their unique identities. The company offers diverse tech roles, fostering continuous innovation and professional growth. The Business Technology Solutions team leads end-to-end projects, while the Supply Chain & Manufacturing group optimizes resources and customer service. ZS seeks a Business Technology Manager with MDM and SCM expertise to enhance their digital and AI revolution in life-sciences. The role involves leading design and development of SCM MDM assets, managing client relationships, and driving project delivery. Qualifications include a degree in computer-related disciplines, 10-12 years of experience in data/analytics within a Supply/Planning function, and hands-on experience with data management platforms. ZS offers a comprehensive rewards package, flexible work environment, and commitment to diversity and inclusion.

Enterprise Account Executive (Washington, DC - Corporate)

Company: Verkada Inc

Location: Washington DC

Posted Mar 20, 2024

Verkada, a leading global provider of cloud-based B2B physical security solutions, is seeking a seasoned Enterprise Account Executive to drive new business acquisition in the Corporate market, specifically in Wisconsin. The ideal candidate will have 5-10+ years of B2B software/hardware technology sales experience, a proven track record of success in building greenfield territories, and a hunter sales mentality. The role involves field-based sales activities, developing and executing a territory plan, managing the sales process, and meeting or exceeding individual targets. Verkada offers a competitive compensation package, comprehensive benefits, and a dynamic work environment.

Deputy PM Navy ADE

Company: IBM

Location: US Washington

Posted Mar 20, 2024

IBM is seeking a Project Manager with extensive experience in Navy clients, Agile Delivery Methodology, and cloud technologies to lead the MyNavy HR Transformation program. The role involves evolving the Navy's current HR support environment from legacy applications to a cloud-based architecture. The ideal candidate should have 6-10 years of increasing responsibility, 1-3 years managing project teams, and a history of delivering high-quality client deliverables. PMP and Agile Certification are preferred, along with a Secret Security Clearance.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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