Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Quality Assurance Specialist III

Company: LGC

Location: Washington DC

Posted Mar 20, 2024

The QA Specialist III position at LGC Clinical Diagnostics Business Unit involves supporting product quality and Quality Management System processes. The role requires a strong orientation towards continuous improvement, acting as a change agent, and mentoring. Key responsibilities include reviewing records, ensuring accurate QMS records, supporting corrections and preventive actions, investigating quality issues, and providing training. The ideal candidate should have experience in root cause analysis, direct audit experience, strong analytical skills, and a bachelor's degree in a scientific discipline with at least 8 years of Quality Assurance experience in a serology, immuno-chemistry, and/or molecular biology work environment.

Sales Development Representative (SDR)

Company: VOLT AI

Location: Washington DC

Posted Mar 20, 2024

Volt AI is seeking a Sales Development Representative with 2-3 years of sales experience, proficient in Hubspot CRM, and strong communication skills. The role involves identifying potential customers, generating leads, and collaborating with the sales team to meet targets. The successful candidate will work closely with visionary founders and industry experts, contributing to a groundbreaking company in AI, Cloud, and Robotics.

Administrative Assistant

Company: ELS, Inc.

Location: Washington DC

Posted Mar 20, 2024

ELS, an employee-owned small business, is seeking a full-time Administrative and Office Support professional for the NATO SEASPARROW Project Office (NSPO) N-30 and N-OPS Divisions. The role involves providing on-site support, managing reception, organizing meetings, and handling data management tasks. Key responsibilities include signing in/out visitors, escorting, answering phone calls, managing mail, organizing meetings, compiling updates, and producing meeting minutes. The Data Management Lead will distribute, file, and archive documents, maintain the NSPO Waypoint environment, and facilitate contract closeout. Strong MS Windows skills, customer support experience, and familiarity with SharePoint, MS Teams, and WebEx are required. The work environment is professional, requiring Business Attire and strong communication skills. The role involves a hybrid in-office and telework environment with 10% travel.

Sr. Engagement Manager

Company: ScienceLogic

Location: Washington DC

Posted Mar 20, 2024

ScienceLogic is seeking a Senior Engagement Manager to serve as the primary liaison between customers and ScienceLogic experts throughout the customer journey. The role involves managing key internal and external initiatives, delivering exceptional IT management solutions, and establishing long-term relationships with customers. The ideal candidate will have a bachelor's degree in computer science/engineering, proven experience in managing enterprise-level network management or application performance products, and strong project management skills. The company offers a remote-first culture, comprehensive benefits, and opportunities for professional growth.

Senior Cloud Fullstack Developer Navy ADE

Company: IBM

Location: US Washington

Posted Mar 20, 2024

As an Application Developer at IBM, you will lead the company's future by translating system requirements into customized systems in an agile environment. Your work will power IBM and its clients globally, collaborating and integrating code into enterprise systems. You will have access to the latest education tools and technology, with a limitless career path. The role involves evolving the Navy's current MyNavy HR support environment to a cloud-based architecture, requiring at least 5 years of Integration Development experience, 3 years of Java and Eclipse experience, and 3 years of leadership experience. A DoD Secret Security Clearance is required.

Technical Proposal Writer

Company: Barbaricum

Location: Washington DC

Posted Mar 20, 2024

Barbaricum, a rapidly growing government contractor specializing in Defense and National Security, is seeking an experienced Technical Proposal Writer. The role involves writing and editing proposal content, researching technical areas, and interviewing subject matter experts. The successful candidate will work closely with the Chief Growth Officer, contributing to multiple proposals simultaneously. Qualifications include 5-8 years of proposal writing experience, a Bachelor's degree, strong communication skills, and proficiency in Microsoft Office Suite. The company offers a vibrant corporate culture with a focus on collaboration and innovation.

Deputy PM Navy ADE

Company: IBM

Location: US Washington

Posted Mar 20, 2024

IBM is seeking a Project Manager with extensive experience in Navy clients and project teams, proficient in Agile Delivery Methodology, and capable of leading multiple initiatives simultaneously. The role involves evolving the Navy's current HR support environment to a cloud-based architecture. A Secret Security Clearance is required.

Senior Program Analyst

Company: Trilogy Federal

Location: Washington DC

Posted Mar 20, 2024

Trilogy Federal is seeking a remote Senior Program Analyst with extensive experience in federal project management to support high-priority projects within the Veterans Health Administration (VHA). The ideal candidate will have a Bachelor's degree, at least 8 years of relevant experience, and the ability to obtain a Public Trust Clearance. Previous VHA or VA experience is strongly desired. The role involves program planning, audit, and evaluation, program analysis and evaluation of healthcare program effectiveness, stakeholder engagement, and developing action plans and recommendations. The company offers a comprehensive benefits package including health, dental, and vision plans, a 401(k) with employer contributions, paid time off, and tuition and training reimbursement. Trilogy Federal is an Equal Employment Opportunity employer.

Program Manager - PMP Required

Company: Trilogy Federal

Location: Washington DC

Posted Mar 20, 2024

Trilogy Federal is seeking a Program Manager with extensive experience in federal consulting, healthcare, and government environments. The ideal candidate should have a Master's degree, 10+ years of experience, and a PMP certification. They must possess strong analytical, problem-solving, and communication skills, with the ability to interface well with end-users and client stakeholders. The role involves facilitating meetings, attending management review meetings, developing product management artifacts, and supporting corporate initiatives. The selected candidate will work on a large-scale transformation project within the Veterans Health Administration, managing personnel, and implementing change management strategies. Trilogy Federal offers competitive benefits, including health, dental, vision plans, 401(k) with employer contributions, paid time off, and tuition reimbursement. The company is an Equal Employment Opportunity employer.

Identity Intelligence Analyst

Company: Leidos

Location: Washington DC

Posted Mar 20, 2024

Leidos is offering an exciting opportunity for an Identity Intelligence Analyst in the Washington Metropolitan Area. The role involves supporting watchlist and screening and vetting efforts, including receiving, triaging, reviewing, and processing terrorist information from various US Government agencies. The Analyst will also screen and vet individuals traveling to the US, using tools and analytic tradecraft to evaluate and integrate relevant identity information. Requirements include experience analyzing intelligence reports, strong problem-solving and communication skills, and the ability to work effectively in a team environment. The pay range is $87,100.00 - $157,450.00.

Senior System Administrator - Windows Navy ADE

Company: IBM

Location: US Washington

Posted Mar 20, 2024

The job posting is for a System Administrator at IBM, requiring excellent interpersonal and communication skills, with 5-7 years of experience in Windows Administration, networking, and Microsoft Office. The role involves providing high-value IT services and leveraging leading-edge technology.

Facilites Support Staff - DC/Metro

Company: Procon Consulting

Location: Washington DC

Posted Mar 20, 2024

Procon Consulting, a growing firm in McLean, VA, is hiring a Facility Management Support Specialist for a government project in Washington D.C. The ideal candidate should have at least 5 years of experience in facilities management, including furniture assembly, dis-assembly, and moving. They must be able to obtain an entry-level clearance and possess skills such as customer service, inventory management, and use of Microsoft Office software. Procon offers competitive salaries and benefits, including medical/dental insurance and a 401(K) plan.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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