Customer Satisfaction Jobs in Washington DC
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Senior Mac Administrator
Company: NIH-NCBI
Location: Washington DC
Posted Mar 15, 2024
<p><strong>Overview<strong><br >Black Canyon Consulting <strong>BCC<strong> is searching for a <strong>Senior Mac Administrator<strong> This opportunity is fulltime and it is onsite in Bethesda MD andor remote<br >We attract the best people in the business with our competitive benefits package that includes medical dental and vision coverage 401k plan with employer contribution paid holidays vacation and tuition reimbursement If you enjoy being a part of a high performing professional service and technology focused organization please apply today<p> <p><b>Duties amp Responsibilities<b> <p><p> Develop custom tools in Puppet Apple Script and Bash to automate the OS X infrastructure support and service<br > Install configure and maintain Mac OS X and associated applications<br > Integrate OS X computers with NetWork Storage Linux Servers Windows Servers as well as internal and external sites<br > Install configure and maintain mobile devices via Mobile Device Management software<br > Perform standard administration tasks packaging OS installs patch management<br > Provide OS X support to NCBIs internal developers and researchers<p> <p><strong>Required Skills<strong><p> <p><strong> <strong>High School DiplomaGED with significant Technical TrainingCertifications<br > JAMF Casper Suite management for Apple devices<br > 3+ Years Experience troubleshooting Apple Mac environment JAMFCasper<br > Mac program installation<br > Mac printer installation<br > Mac network configuration<br > Mac email client configuration<br > Experience with all Office products<br > Familiarity with Adobe Products<br > Ability to connect to File Server or NAS<br > Experience with Mac OS System Upgrades and updates<br > Basic Troubleshooting and problem solving skills<br > Good communication and customer service<p> <p><strong>Desired Skills<strong><p> <p> Experience with IBM BigFix to manage Mac OSX devices a plus<br > Experience with Basic Unix Command Line SSH Rsync SCP chown chmod and file system navigation<br > Proficiency using ARD to install software install Apple OS updates run UNIX commands<br > Enterprise experience familiarity and experience with AD AD Mac integration NetBoot Net Install Deploy Studio<br > Knowledge of Puppet or any other automated computer configuration management too<br > MacPorts Fink or HomeBrew<br > Apple server<br > Xcode and Command line tools<br > Exchange and Enterprise email<p>
Full Stack Software Developer
Company: Harmonia Holdings Group
Location: Washington DC
Posted Mar 15, 2024
<div> <p>Harmonia Holdings Group LLC is an awardwinning minority and female owned federal government contractor committed to providing innovative highperforming solutions to our government clients and focused on fostering a workplace that encourages growth initiative creativity and employee satisfaction <p> <div> <p>We are currently seeking a talented Full Stack Software Developer to join our dynamic team The Web Software Developer will play a crucial role in designing developing and maintaining modern cloudnative enterprise web applications using the AWS platform The ideal candidate will have a solid understanding of cloud computing concepts Agile SDLC methodologies understand Serverless Framework and strong programming skills<p> <p><strong>Responsibilities<strong><p> <ul><li>Utilize an understanding of cloud computing concepts including cloud architecture deployment models and service models to develop modern cloudnative and highly available enterprise web applications using the AWS platform<li> <li>Apply experience and skills in Agile SDLC and software engineering best practices to deliver highquality solutions within established timelines<li> <li>Design develop and maintain cloudnative highly available enterprise web applications using core AWS services such as Lambda S3 RDS DynamoDB API Gateway CloudTrail and CloudWatch<li> <li>Utilize proficiency in programming for the AWS environment to implement microservices architecture APIdriven designs and serverless resources<li> <li>Use experience in Nodejs Angular HTML5 CSS JavaScript libraries and Typescript as the primary technology stack to build responsive and userfriendly web application solutions<li> <li>Monitor and optimize application performance to ensure optimal user experience<li> <li>Create and maintain continuous integration and continuous deployment CICD pipelines using tools such as GitHub Jenkins Selenium SonarQube and other similar CICD tools<li> <li>Incorporate quality and security as firstclass concerns in all phases of the Agile Software Development Lifecycle ASDLC<li> <li>Apply security best practices to ensure the endtoend application stack is secure and compliant with federal and DOT security standards<li> <li>Follow AWS WellArchitected Framework and stay updated with the latest developments in AWS and cloud computing<li> <li>Apply strong problemsolving and critical thinking abilities to troubleshoot issues conduct root cause analysis and provide recommendations to stakeholders as necessary<li> <li>Demonstrate excellent communication and collaboration skills to complete tasks and ensure the technical success of the project<li> <ul><p><strong>Qualifications<strong><p> <ul><li>Bachelors degree in Computer Science Engineering or related field<li> <li>5+ years of experience in web application development and cloud computing using AWS technologies<li> <li>Proficiency in Agile SDLC methodologies and software engineering best practices<li> <li>Strong programming skills in Nodejs Angular HTML5 CSS JavaScript and Typescript<li> <li>Experience with CICD pipelines version control systems and automated testing tools<li> <li>Solid understanding of cloud computing concepts and AWS services<li> <li>Excellent problemsolving and analytical skills<li> <li>Strong communication and collaboration abilities<li> <ul><div> <p><em>As per the <em><em>Executive Order on Ensuring Adequate Covid Safety Protocols for Federal Contractors<em><em> and regulations as detailed by <em>wwwsaferfederalworkforcegov <em> it is recommended that all federal government contractors be vaccinated against Covid19 unless approved for an exemption accommodation on the basis of a sincerely held religious belief or medical circumstance<em><p> <p><p> <p>Here at Harmonia we are pleased to have been repeatedly recognized for our outstanding work culture the innovative work we do and the employees on our team who make a difference each day Some of these recognitions include <p> <ul><li>Recognized as a Top 20 Best Place to Work in Virginia<li> <li>Recipient of Department of Labors HireVets Gold Medallion<li> <li>Great Place to Work Certification for five years running<li> <li>A Virginia Chamber of Commerce Fantastic 50 company<li> <li>A Northern Virginia Technology Council Tech 100 company <li> <li>Inc 5000 list of fastest growing companies for eleven years<li> <li>Twotime SBA SBIR Tibbetts Award winner<li> <li>Virginia Values Veterans V3 Certification<li> <ul><p>We recognize that every bit of our success is the result of our teams of hardworking motivated and innovative professionals who are proud to call themselves part of the Harmonia family In addition to competitive compensation a familyfocused culture and a dynamic productive work environment we offer all fulltime employees a variety of benefits including but not limited to<p> <ul><li>HSA eligible medical insurance plans w Wellness Incentives for employees and family<li> <li>Employer HSA matching and a generous HRA reimbursement to step in and help should you have a significant medical need<li> <li>100 employerpaid dental and vision insurance options <li> <li>100 employersponsored STD LTD and life insurance<li> <li>Veterans Cohort<li> <li>Gym membership and wellness reimbursements<li> <li>401k matching<li> <li>Dollarfordollar 501c3 donation matching<li> <li>Flexibleschedules and telework options<li> <li>Paid holidays and Flexible Paid Time Off<li> <li>Adoption Expense Reimbursement<li> <li>Paid Parental Leave<li> <li>Professional development and career growth opportunities and paid training days<li> <li>Employersponsored Employee Assistance Program for employee and family<li> <li>Team and companywide events recognition and appreciation and so much more <li> <ul><p><strong>Check out our LinkedIn Facebook and Instagram to find out a little more about who we are and if we are the right next step for your career <strong><p> <p><em>Harmonia is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants for employment without regard to race color religion national origin age gender gender identity sexual orientation disability or genetics<em> <em>Harmonia does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans To perform the above job successfully an individual must possess the knowledge skills and abilities listed meet the education and work experience required and must be able to perform each essential duty and responsibility satisfactorily Other duties in addition to those listed may be assigned as necessary to meet business needs Reasonable accommodation will be made to enable an applicant with a disability to successfully apply for andor perform the essential duties of the job If you are in need of an accommodation please contact HRharmoniacom <em><p> <div>
Project Manager - Human Resources (Hybrid)
Company: ICF
Location: Washington DC
Posted Mar 15, 2024
<p>We are seeking a Project Manager to join our Human Resources Operations team The HR Operations team is the foundation to a strong <b>One HR<b> and our primary role is supporting our great asset our employees We are dedicated to being a strong partner in all areas of HR by delivering a highlevel of customer service solutions and compliance to all aspects of our HR functions We will continuously add value by supplying objective and innovative resources that evaluate risk forwardthinking and promote evolution of ICFs HR Team <p> <p>You will be responsible for supporting HR in project management financial and administrative duties You will work closely with HR leaders at various levels corporate counterparts eg Finance Procurement Payroll and other stakeholders to ensure ongoing initiatives and deliverables are completed on time and to the satisfaction of all parties involved You will have the opportunity to lead shorter term projects and assist on longer term projects all with the intent of growing your professional experience and career growth <p> <p><b>Key Responsibilities<b> <p> <ul><li>Assist in planning and executing project tasks and deliverables<li> <li>Track expenses from various functional areas in HR and ensure they are within the allocated budget<li> <li>Create and maintain project schedules and timelines<li> <li>Work with project stakeholders to identify and mitigate risks and issues<li> <li>Coordinate with vendors Procurement Finance and Contracts<li> <li>Assist with the preparation of project reports and presentations<li> <li>Manage project documentation and ensure it is uptodate and accurate<li> <li>Provide administrative support to senior HR leaders related to projects you are leading or assisting<li> <li>Ensure compliance with company policies and procedures<li> <ul><p><b>Basic Qualifications<b> <p> <ul><li>3+ years of professional experience in an operational capacity<li> <li>Prior experience in a finance or administrative role<li> <ul><p><b>Preferred Skills and Qualifications<b> <p> <ul><li>Bachelors degree<li> <li>Proven ability to manage multiple projects simultaneously<li> <li>Familiarity with project management tools and software<li> <li>Costpoint Cognos and Workday experience<li> <li>Strong proficiency in Microsoft Office especially Excel and PowerPoint<li> <li>Exhibit strong analytical and critical thinking skills<li> <li>Communicates effectively and persuasively<li> <ul><p>LICC1 <p> <p><b>Working at ICF<b> <p> <p>ICF is a global advisory and technology services provider but were not your typical consultants We combine unmatched expertise with cuttingedge technology to help clients solve their most complex challenges navigate change and shape the future <p> <p>We can only solve the worlds toughest challenges by building an inclusive workplace that allows everyone to thrive We are an equal opportunity employer committed to hiring regardless of any protected characteristic such as race ethnicity national origin color sex gender identityexpression sexual orientation religion age disability status or militaryveteran status Together our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals For more information please read our EEO amp AA policy <p> <p>Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals with sincerely held religious beliefs in all phases of the application and employment process To request an accommodation please email icfcareercentericfcom and we will be happy to assist All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations <p> <p>Read more about workplace discrimination rights the Pay Transparency Statement or our benefit offerings which are included in the Transparency in Benefits Coverage Act <p> <p><b>Pay Range<b> There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position The pay range for this position is <p> <p>$5983700 $10172200 <p> <p>Reston VA VA30<p>
Client Success Associate
Company: Privia Health
Location: Washington DC
Posted Mar 15, 2024
<p><b>Company Description<b> <p><p>Privia Health™ is a technologydriven national physician enablement company that collaborates with medical groups health plans and health systems to optimize physician practices improve patient experiences and reward doctors for delivering highvalue care in both inperson and virtual settings The Privia Platform is led by top industry talent and exceptional physician leadership and consists of scalable operations and endtoend cloudbased technology that reduces unnecessary healthcare costs achieves better outcomes and improves the health of patients and the wellbeing of providers<p> <p><b>Job Description<b> <p><p><strong>Travel Required <strong>Yes 50 Virginia Market Travel<p> <p>The <strong>Client Success Associate i<strong>s responsible for managing a portfolio of clients and providing exceptional account management in the DC Market<p> <p><strong>Primary Job Duties<strong><p> <ul><li>Work with the Operations Consultant teams to remain closely aligned on supporting markers of success for market clients<li> <li>Oversee the successful completion of compliance requirements by all needed participants <li> <li>Collaborate with other Privia teams both locally and nationally to drive the success of the clients digital front door presence<li> <li>Assist with changes updates and ongoing issue resolution<li> <li>Serve as a communication liaison between clients and our internal teams to ensure prompt response resolution and follow up as needed<li> <li>Provide topnotch customer service to physician practices to ensure issues are resolved and clients are satisfied <li> <li>Provide regulate status updates to the Sr Director of Practice Operations via regular operating meetings and oneoff communications<li> <li>Be well versed on Privias processes and technology platforms includes our AthenaHealth EHR and Practice Management platform<li> <li>Collaborate with Key stakeholders both internally and client facing as it relates to administrative and IT related issue tracking and resolution<li> <li>Work closely with clients to launch participation in available group purchasing options<li> <li>Provide key market updates via professional communications to all clients in the portfolio<li> <li>This individual will also help with projects on an ongoing basis that benefit the broader market company and contribute to operational excellence <li> <li>Leverage available technology platforms for reporting needs project planning and providing EMR assistance to clients schedule template builds building and generating reports as applicable ad hoc EMR updates and changes updating and maintaining project planning software ensuring CRM accuracy and reporting and sprint planning <li> <ul><p><b>Qualifications<b> <p><ul><li>Bachelors degree preferred<li> <li>2+ years of previous healthcare experience required working with physicians and medical group staff preferred<li> <li>Managed multiple projects while providing exceptional client service<li> <li>Technical project management in a healthcare setting is preferred<li> <li>Experience in hospital or physician office setting including knowledge of physician office workflow and processes<li> <li>Tech Savvy<li> <li>Must possess reliable transportation<li> <li>Ability to work with different professional levels of stakeholders to include clinic leadership providers and senior market leadership<li> <li>Must comply with HIPAA rules and regulations <li> <ul><p><strong>Interpersonal Skills amp Attributes<strong><p> <ul><li>Collaborative customerfocused and able to create visible value<li> <li>Bright and analytical Turns the unknown into knowledge in short order<li> <li>Able to have honest difficult conversations with doctors<li> <li>Skilled in establishing and maintaining effective working relationships with providers management clients and staff in order to gain client trust<li> <li>Team approach to working with others ability to perform a variety of duties within any workday and organizational skills from planning to execution of tasks and projects<li> <li>Process oriented with the ability to effectively see projects to fruition<li> <li>Expresses ideas clearly and effectively motivates the listener to action<li> <li>Positive attitude toward company work clients management and team members<li> <li>Uses a customerfocused approach in dealing with conflict and resolution of problems<li> <li>Attention to detail both individually and in the oversight of the teams work products<li> <li>Ability to work in a very fastpaced and changing work environment<li> <li>Selfdirected and resourceful<li> <li>Excellent communication and client facing skills<li> <li>Excellent organizational skills<li> <li>Technical aptitude<li> <li>Embodies absolute professionalism despite circumstances<li> <ul><p><em>The salary range for this role is $60000 to $65000 in base pay and exclusive of any bonuses or benefits <em>This role is also eligible for an annual bonus targeted at 10<em>The base pay offered will be determined based on relevant factors such as experience education and geographic location<em><p> <p><b>Additional Information<b> <p><p>All your information will be kept confidential according to EEO guidelines<p> <p><p> <p><strong>Technical Requirements for remote workers only not applicable for onsitein office work<strong><p> <p><strong>In order to successfully work remotely supporting our patients and providers we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed This should be acquired prior to the start of your employment The best measure of your internet speed is to use online speed tests like httpswwwspeedtestnet This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements Work with your internet provider if you have questions about your connection Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost<strong><p> <p>Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work Privia is a better company when our people are a reflection of the communities that we serve Our goal is to encourage people to pursue all opportunities regardless of their age color national origin physical or mental disability race religion gender sex gender identity andor expression marital status veteran status or any other characteristic protected by federal state or local law <p>
Director, Website Operations
Company: Alarm.com
Location: Washington DC
Posted Mar 15, 2024
<p><b>Overview<b> <p><p>Alarmcom is seeking a technically skilled Director of Website Operations to lead the next phase of our website operations The ideal candidate will have a proven track record designing implementing and managing scalable dynamic and worldclass websites They should be adept at SEO CSS and HTML coding and be wellversed in the latest content management systems such as Drupal WordPress and Craft This role involves managing the work of a team of web developers and web designers while coordinating across teams and business units Leadership skills are paramount<p> <p><b>Key Responsibilities<b> <p><ul><li>Spearhead the development and execution of a strategic web presence plan collaborating crossfunctionally to assure website alignment with business objectives content and brand<li> <li>Lead and manage the work of the web operations team including web developers web designers and content managers<li> <li>Design the websites content experience crafting and implementing a comprehensive strategy that ensures SEOoptimized accessible and brandaligned content while collaborating with internal stakeholders and maintaining a robust quality assurance and maintenance process<li> <li>Ensure the website is optimized for search engines aiming to improve visibility and organic traffic<li> <li>Oversee all daily website operations to drive optimal website performance and user experience through continuous monitoring advanced analytics and proactive action on traffic load times and engagement data<li> <li>Implement innovative web technologies and design principles to foster an engaging and intuitive user experience<li> <li>Use web analytics tools to track and analyze website performance and user behavior using this data to inform strategic decisions and improvements<li> <li>Collaborate with web developers and IT teams to handle technical aspects of the website such as server management code deployment and troubleshooting technical issues<li> <li>Develop and manage robust security protocols for the website<li> <li>Monitor and adapt to legal and regulatory changes ensuring adherence to ADA standards privacy laws industry standards and best practices<li> <li>Streamline content updates across databases and servers while meticulously planning and coordinating these updates with marketing sales and customer service<li> <li>Integrate AI and other advanced technologies enhancing website functionalities for greater user engagement<li> <li>Collaborate on innovative digital projects leveraging the latest technologies to expand and elevate the organizations digital presence and capabilities<li> <li>Create thorough documentation in Confluence<li> <li>Other duties as assigned<li> <ul><p><b>Qualifications<b> <p><p>The ideal candidate will have a strong technical background with extensive experience in website operations content management systems and SEO They should also have a good understanding of web design and development principles and be able to lead projects effectively The ability to manage multiple projects simultaneously and deliver highquality work under tight deadlines is essential<p> <ul><li>A bachelors degree in Computer Science Information Technology Web Development or other relevant field Masters degree or MBA a plus<li> <li>10+ years of experience in web operations web development or a related field<li> <li>Several years of experience in a leadership role managing teams and projects<li> <li>Strong technical knowledge of website infrastructure website development performance optimization SEO and security<li> <li>Excellent communication collaboration and problemsolving skills<li> <ul><p><strong>WHY WORK FOR ALARMCOM<strong><p> <ul><li><strong>Collaborate with outstanding people<strong> We hire only the best Our standards are high and our employees enjoy working alongside other high achievers<li> <li><strong>Make an immediate impact<strong> New employees can expect to be given real responsibility for bringing new technologies to the marketplace You are empowered to perform as soon as you join the Alarmcom team<li> <li><strong>Gain well rounded experience<strong> Alarmcom offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business<li> <li><strong>Focus on fun<strong> Alarmcom places high value on our team culture We even have a committee dedicated to hosting a standout holiday party happy hours and other fun corporate events<li> <li>Alarmcom values working together and collaborating in person Our employees work from the office 4 days a week<li> <ul><p><strong>COMPANY INFO<strong><p> <p>Alarmcom is the leading cloudbased platform for smart security and the Internet of Things More than 76 million home and business owners depend on our solutions every day to make their properties safer smarter and more efficient And every day were innovating new technologies in rapidly evolving spaces including AI video analytics facial recognition machine learning energy analytics and more Were seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them <p> <p>For more information please visit <strong>wwwalarmcom<strong><p> <p><strong>COMPANY BENEFITS<strong><p> <p>Alarmcom offers competitive pay and benefits inclusive of subsidized medical plan options an HSA with generous company contribution a 401k with employer match and paid holidays wellness time and vacation increasing with tenure Paid maternity and bonding leave companypaid disability and life insurance FSAs wellbeing resources and activities and a casual dress work environment are also part of our outstanding total rewards package<p> <p><strong>Alarmcom is an Equal Opportunity Employer<strong><p> <p>In connection with your application we collect information that identifies reasonably relates to or describes you Personal Information The categories of Personal Information that we may collect include your name governmentissued identification numbers email address mailing address other contact information emergency contact information employment history educational history criminal record and demographic information We collect and use those categories of Personal Information about you for human resources and other business management purposes including identifying and evaluating you as a candidate for potential or future employment or future positions recordkeeping in relation to recruiting and hiring conducting criminal background checks as permitted by law conducting analytics and ensuring compliance with applicable legal requirements and Company policies<p> <p><strong>Notice To Third Party Agencies<strong><p> <p>Alarmcom understands the value of professional recruiting services However we are not accepting resumes from recruiters or employment agencies for this position In the event we receive a resume or candidate referral for this position from a thirdparty recruiter or agency without a previously signed agreement we reserve the right to pursue and hire those candidates without any financial obligation to you If you are interested in working with Alarmcom please email your company information and standard agreement to RecruitingPartnershipsAlarmcom<p> <p><br ><p>
Software Tester
Company: SAIC
Location: Washington DC
Posted Mar 15, 2024
<p><b>Description<b> <p> <p>A software quality assurance engineering for mobile app mobile emulator and software application testing which supports our cyber capabilities Will participate in software testing creation and implementation of test strategies plans and automated test scripts Will execute and track status of tests throughout the lifecycle of a sprint and work closely with technical experts to assess bugs and anomalies and determine corrective action if appropriate Must have aptitude and attitude to tackle unsolved technical challenges and capable of working in a fastpaced development environment with little assistance <p> <p>WORK REQUIREMENTS <p> <p>Test mobile Android and web Linux Windows applications find bugs report them and track resolution <p> <p>Participate in software testing creation and implementation of test strategies plans and automated test scripts <p> <p>Create and maintain test plans based on functional requirements and user interface specifications <p> <p>Prepare and publish test results and reports using Jira and Confluence <p> <p>Collaborate with a crossfunctional team including software developers database admins server admins and managers to resolve issues <p> <p>Work with technical experts to assess bugs and anomalies and determine corrective action <p> <p><b>Qualifications<b> <p> <p><b>Required Skills<b> <p> <p>1 Demonstrated experience in software quality assurance and applications testing <p> <p>2 Demonstrated experience testing Android applications on an emulator <p> <p>3 Demonstrated experience testing applications in Windows and Linux environments <p> <p>4 Demonstrated experience using the following operating systems Linux Windows and Android <p> <p>5 Demonstrated experience designing executing and maintaining manual and automated functional integration and regression testing documentation <p> <p>6 Demonstrated experience building test cases based on use case development methodologies <p> <p>7 Demonstrated experience developing automated test scripts and using a test automation framework <p> <p>8 Demonstrated experience with analyzing and reporting test results defects and working with developers to resolve defects <p> <p>9 Demonstrated experience resolving technical issues through debugging research and investigation <p> <p><b>Desired Skills<b> <p> <p>1 Demonstrated experience with technical writing <p> <p>2 Demonstrated experience or proficiency with JIRA <p> <p>SAIC accepts applications on an ongoing basis and there is no deadline <p> <p>Covid Policy SAIC does not require COVID19 vaccinations or boosters Customer site vaccination requirements must be followed when work is performed at a customer site<p>
Sr. Data Strategist (100% Remote) REF1558X
Company: Citizant
Location: Washington DC
Posted Mar 15, 2024
<p><b>Company Description<b> <p><p>Citizant is a leading provider of professional IT services to the US government We seek to address some of our countrys most pressing challenges in the areas of Agile application development Enterprise Data Management Enterprise Architecture and Program Management support services focusing on the US Departments of Homeland Security and Treasury We strive to hire only ethical talented passionate and committed A Players who already align with the companys core values Drive Excellence Reputation Responsibility and a Better Future No matter how large we grow Citizant will retain its collaborative supportive smallcompany culture where successful team effort to address external and internal customer challenges is valued above all individual contributions<p> <p><b>Job Description<b> <p><p>Join our remote team as a Sr Data Strategist in support of a CDO office where you can work with our federal clients on the development and management of an enterprise data strategy You will help guide the development implementation and management of the strategy as well as the supporting data management and data governance policies<p> <p><strong>Position Duties<strong><p> <ul><li>Work with the CDO office to develop and refine an enterprise data strategy<li> <li>Support the implementation of the data strategy by working with affected stakeholder groups<li> <li>Work with the CDO office on the development of data governance policies and procedures in support of the data strategy<li> <li>Develop reportspresentations and present to executives managers and technical resources<li> <li>Collaborate with stakeholder groups to help them understand the data strategy and implement the supporting policies and procedures<li> <li>Provide guidance and expertise on process adoption and organizational change management<li> <ul><p><b>Qualifications<b> <p><p><strong>Required Skillset<strong><p> <ul><li>Minimum of 10 years of related experience in fields of data strategy data management and data governance<li> <li>Experience developing and implementing data strategies<li> <li>Strong knowledge of data strategy and data governance concepts<li> <li>Comfortable interacting with multiple layers of client organization ranging from business users and technical resources to senior management and executives<li> <li>Significant experience creating and delivering presentations<li> <li>Experience writing data policies and procedures<li> <li>Strong written and verbal communication skills<li> <ul><p><strong>Desired Skillset<strong><p> <ul><li>Experience working with the Federal Government<li> <li>Experience working with Agile Teams utilizing Scrum<li> <ul><p><strong>Education <strong><p> <ul><li>Masters Degree in technical field of study<strong><strong><li> <ul><p><strong>Clearance Requirements<strong><p> <ul><li>Must be a US Citizen<li> <li>Active Public Trust clearance or have the ability to obtain one<li> <ul><p><b>Additional Information<b> <p><p>Citizant strives to be an employer of choice in the Washington metropolitan area Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits as well as the opportunity for personal and professional development<br >Citizant is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status<p>
Senior Product Marketing Manager
Company: Deque Systems, Inc.
Location: Washington DC
Posted Mar 15, 2024
<p><b>Career Fulfillment amp Culture<b> <p><p>People come to work for Deque because of what we do enable businesses and organizations to make their sites and apps accessible to everyone including people with disabilities The personal fulfillment employees feel here is unparalleled In addition to the altruistic nature of our jobs the organizational structure is extremely flat and welcoming Womenowned and operated Deque CEO Preety Kumar is internationally revered for her downtoearth personality and work ethic Deques core values are central to our culture of customer satisfaction Do you share them<p> <ul><li>Innovation with results that matter<li> <li>Deliver what you promise<li> <li>Cando attitude<li> <li>Open direct amp respectful communications<li> <li>We care deeply<li> <li>We practice humility<li> <ul><p>At Deque youll work with the best and brightest minds in the industry sharing best practices tackling new issues and uncovering new approaches Accessibility Consultants at Deque also love their jobs because of the support systems in place<p> <p>Deque experts regularly contribute to W3C Accessibility Working Groups and collectively hold more CPACC WAS amp CPWA certifications issued by the IAAP than any accessibility testing company in the world<p> <p><b>Position Description<b> <p><p>The entire company is growing and so is the marketing team These are exciting times at Deque with customer momentum and a ton of technical innovation Generative AI is transforming this space first within the SDLC lifecycle increasing efficiency of developers designers testers and accessibility leaders and second enabling creators to deliver experiences that are natively accessible from day one <p> <p>We are looking for a Senior Product Marketing Manager who will embrace our mission and get stuff done The team structure is flat and collaborative you will report to the VP of Marketing but work closely with our product management counterparts services experts sales solution engineers and the demand generation team<p> <p><b>Primary Responsibilities<b> <p><ul><li>Partner with product management and become an expert on all the user and business decisionmaker personas of Deque products<li> <li>Launches Develop the launch strategy and execute the launch plan<li> <li>Influencer relations Be the product and GTM expert collaborating with the AR PR and brand team to ensure Deque is positioned as a leader with traditional analyst firms and industry influencers in various technical communities <li> <li>Content development Support the demand team plan the campaigns and develop content assets such as ebooks blogs whitepapers web materials case studies and webinars for the complete buyer journey<li> <li>Competitive Marketing Develop the processes and content to understand and monitor the competitive landscape to inform product teams and sales teams<li> <li>Sales enablement Develop competitive battlecards solution collateral and TCO or ROI assets to assist sales in progressing deals <li> <li>Lastly this is a senior role and we expect the Senior or Director PMM to manage the PMM team and function but more importantly enable the entire organization on product marketing best practices and evolution required for productled sales motions<li> <ul><p><b>Requirements<b> <p><ul><li>812 years of product amp technical marketing experience<li> <li>Strong copywriting skills please attach a work sample such as a blog or attributed article<li> <li>57 years experience developing demos webinars videos technical collateral benchmark documents ROIvalueoriented assessments etc<li> <li>57 years of team management and building<li> <li>Startup experience Curiosity eagerness to learn and the ability to bounce back from mistakes and withstand change<li> <li>Ideal Indepth background in web development or SDLC tools and platforms and bring that ideal mix of enterprise B2B SaaS and PLG <li> <ul><p><b>About Deque<b> <p><p>Deque pronounced deecue is a web accessibility software and services company and our mission is Digital Equality We believe everyone regardless of their ability should have equal access to the information services applications and everything else on the web<br >We work with enterpriselevel businesses and organizations to ensure that their sites and mobile apps are accessible With over 475000 extensions installed and over 5000 audit projects completed Deque is the industry standard Join our growing family as we work to make the web a better place for everyone<p> <p><b>Job Location<b> <p><ul><li>Remote<li> <ul><p><b>How to Apply<b> <p><ul><li>Apply by submitting your resume and a cover letter<li> <li>Please share a before and after messaging example or sample of work<li> <ul><p><b>In your cover letter<b> <p><ul><li>Explain your interest in joining Deque and how you align with our Core Values<li> <li>Depict key attributes that differentiate you as a candidate<li> <ul><p>Deque is committed to providing Equal Employment Opportunities Reference and background checks will be required The expected salary range is 155K 170K but is subject to change based on the skills abilities and experience of each candidate The values listed are not intended to guarantee a salary for candidates or current employees<p> <p>Thank you for your interest in joining our exciting company<p>
Customer Success Manager
Company: Quorum
Location: Washington DC
Posted Mar 14, 2024
<p><span>Based in Washington DC Quorum is a fastgrowing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations nonprofits associations and governmental endmarkets<span> <span>Quorum allows users to manage stakeholder engagement launch grassroots advocacy campaigns and track legislative activity at all levels of government including federal state and local<span> <span><span><p> <p><span>Quorum provides missioncritical solutions to public affairs professionals for their work in Congress all 50 state legislatures major US cities the European Union and 30+ countries around the globe Quorum serves over 2000 customers globally including over 50 of the Fortune 100 and has over 350 team members across the globe The company recently acquired Capitol Canary a market leader in grassroots advocacy software<span><p> <p><span>As a <strong>Customer Success Manager<strong> you will be responsible for driving product adoption and building Trusted Advisor relationships with your customers You will be expected to manage a portfolio of named accounts and meet or exceed revenue retention and expansion targets for your account portfolio <span><p> <p><span><strong>About You<strong><span><p> <ul><li><span>You have at least 3 years of experience serving as a Customer Success Manager or Account Manager for a SoftwareasaService SaaS platform<span><li> <li><span>Proven trackrecord of helping customers drive sustained product adoption customer satisfaction and overall customer health<span><li> <li><span>Effective at developing relationships and driving action across various stakeholder personas and levels <span><li> <li><span>Proven ability to proactively nurture customer accounts to identify revenue expansion opportunities and ensure successful renewals<span><li> <li><span>Understanding of the customer journey and experience serving as a strategic advisor in translating customers goals into outcomes through ownership and execution of a customer success plan<span><li> <li><span>Ability to prioritize accounts to focus efforts based on perceived risk potential growth strategic value and renewal timeframe<span><li> <li><span>Wellversed in communicating value and guiding customers to achieve their defined business objectives<span><li> <li><span>Extensive experience leading effective and consistent customer Business Reviews based on defined rubric<span><li> <li><span>Ability to show users how they can make their work more impactful by adding products andor services that enable them to advance their organizations mission and goals<span><li> <li><span>You empathize with others unique situations and naturally channel empathy into advocacy<span><li> <li><span>You want to be a part of building and maintaining a diverse and inclusive team environment where you regularly express concern for team members success and wellbeing<span><li> <li><span>You are excited by the opportunity to have a positive impact on politics and may have worked on political campaigns or followed news for major issue areas eg immigration education etc<span><li> <li><span>You are an especially competitive candidate if you have experience with at least one of the following types of software legislative tracking software eg LexisNexis grassroots advocacy software eg NationBuilder customer relationship management CRM software eg Gainsight or ChurnZero<span><li> <ul><p><span><strong>About the Customer Success Team<strong><span><p> <ul><li><span>Were responsible for ensuring that clients have an amazing experience with Quorum<span><li> <li><span>We provide team and individual product demonstrations and trainings that promote best practices in the government affairs space<span><li> <li><span>We are dedicated to every users success and address challenges quickly and creatively<span><li> <li><span>We act as staunch advocates for our clients including identifying and responding to diverse client use cases<span><li> <li><span>We take pride in developing personal relationships with our users and our team<span><li> <li><span>We regularly support one another to ensure the success of our team and our clients<span><li> <li><span>Were very close as a companywe work together hang out together and we value each others ideas and input<span><li> <ul><p><span><strong>Our Work Environment<strong><span><p> <ul><li><span>We are a hybrid team with flexible work options work remotely or choose to come into our vibrant sunlit space in our modern open concept office in Washington DC<span><li> <li><span>Our office building is located in the heart of downtown DC easily accessible by metro bus and rideshares It is also in close proximity to great restaurants food trucks shopping and popular happy hour spots<span><li> <li><span><span>Our team loves to spend time doing fun things outside of the office both together and remote which we call <span><span>Quorum Fun events<span><span> Past Quorum Fun events have included apple picking yoga virtual art classes and wine tasting<span><span><li> <ul><p><span><span>Do you want to learn what its like to have a real impact at a <span><span>fastgrowing company<span><span> that <span><span>is changing the way the advocacy process works<span><span> If so drop us a line Wed love to talk to you<span><span><p> <p><span><span><strong>Compensation Structure<strong><span><span><p> <ul><li><span>On Target Earnings $7550000 $9750000 OTE expectations dependent upon base salary <span><li> <li><span>Base Salary $6300000 $8500000 commensurate with experience<span><li> <li><span>Variable Compensation Up to $1250000 in team retention and expansion bonuses<span><li> <ul><p><span><strong>Benefits<strong><span><p> <ul><li><span>Flexible Paid Time Off<span><li> <li><span>Paid Company holidays plus additional companywide days off for team members to rest and recharge<span><li> <li><span>Four Day Weekends for Presidents Day Memorial Day Fourth of July and Labor Day<span><li> <li><span>Free Subscription to the Calm App<span><li> <li><span>Free Subscription to Linkedin Learning to support professional development<span><li> <li><span>Invest in Yourself Days one designated day per quarter is dedicated to your professional development<span><li> <li><span>Onetime Work from Home Stipend<span><li> <li><span>401k match<span><li> <li><span>Choice of transinclusive medical dental and vision insurance plan options<span><li> <li><span>Virtual and inperson team events <span><li> <li><span>Bright sunlit open office concept with your own dedicated desk if you want it<span><li> <li><span>Inclusion amp Diversity Affinity Groups to support belonging<span><li> <li><span>12 weeks paid parental leave<span><li> <ul><p><strong><span>Location Washington DC<span><strong><p> <p><span>For any questions regarding any open roles on our team please reach out to recruitingquorumus<span><p> <p><span><strong>Quorum Is Working to Advance Pay Equity What Does That Mean For You<strong><span><p> <p><span>In an effort to continue to build a diverse and inclusive work environment that advances pay equity Quorum has implemented a No Negotiation policy for base salary for new hires for roles that are currently staffed by three or more team members This means that candidates for the Customer Success Manager role cannot negotiate Quorums base salary offer<span><p> <p><span><strong>Heres our promise to you<strong><span><p> <ul><li><span>We will not ask you what you are currently earning<span><li> <li><span>We will consider years of relevant experience relevant professional certificationseducation and performance expectations in setting what we believe is a competitive fair base salary offer<span><li> <li><span>We will be transparent about our compensation structure see above so that all candidates have equal access to compensation information and can make an informed decision about whether or not Quorum is the right workplace for them<span><li> <ul><p><span>If you are interested in learning more about how negotiation impacts pay equity andor why other startups have decided to implement a No Negotiation policy of some type here are a few resources Project Include AAUW Ministry for Women Magoosh<span><p> <p><span>Note Quorum does not endorse or verify any of the information provided in the resources on the impact of negotiation on pay equity We provide these resources simply to increase awareness of a topic we believe is important for both employers and candidates to consider<span><p> <p><span><em>We comply with all requirements for US government federal contractors issued by the OFCCP IFR and the terms of our government contracts<em><span><p> <p><span><em>EEOAAFMVetDisabled<em><span><p>
Solution Architect - Data & AI - CTJ
Company: Microsoft
Location: Washington DC
Posted Mar 15, 2024
<p><strong>Overview<strong> <p> <p>We are looking to hire a<strong> Solution Architect Data amp AI<strong> for our Microsoft Federal Team <p> <p>Microsoft is on a mission to empower every person and every organization on the planet to achieve more Our culture is centered on embracing a growth mindset a theme of inspiring excellence and encouraging teams and leaders to bring their best each day Growth mindset encourages each of us to lean in and learn what matters most to our customers to create the foundational knowledge that enables us to make customerfirst decisions in everything we do In doing so we create lifechanging innovations that impact billions of lives around the world You can help us achieve our mission <p> <p>The Microsoft Federal organization was established to address the unique mission legalregulatory requirements and procurement rules and processes of the United States Government USG Microsoft Federal is committed to ensuring its resources including appropriately qualified experienced and certified personnel with necessary security clearances or otherwise are available as needed to meet USG evolving needs To that end Microsoft embraces as a missioncritical philosophy flexibility in the recruiting hiring and workforce assignment of Microsoft Federal personnel Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs regardless of segment Civilian Defense or intelligence community <p> <p>The Microsoft US Federal Consulting Solution Architect Team is seeking a Solution Architect Data amp AI who can help guide our missioncritical customers securely through their digital transformation The role requires technical experience with advanced architecture skills and industry knowledge to define appropriate customer solutions scope and estimate effort and provide technical leadership in sales pursuits and solution delivery <p> <p>The Solution Architect Data amp AI role requires technical knowledge and the ability to architect solutions by mapping customer business problems to endtoend technology solutions The candidate will have demonstrated ability to engage in discussions with senior level decision makers related to agility business value and end to end information technology solutions The role is a key enabler for other architects consultants and partners and will have a passion for the customer which is demonstrated through professionalism and striving for excellence in all aspects of the customer engagement and experience <p> <p><strong>Responsibilities<strong> <p> <p>The<strong> Solution Architect Data amp AI<strong> role requires an individual who is resourceful confident under pressure and has demonstrated skill in both crisis management and expectation management Ideal candidates may come from customer partner and competing organizations and may have played the following types of roles in these organizations Senior Architect Chief Architect Principal Architect or CTO <p> <p>The Solution Architect Data amp AI will have current experience across both On Premises and Cloud Microsoft infrastructure technologies and solutions Knowledge and realworld experience in Enterprise deployments in cloud on premise and hybrid environments is required This role also requires assisting customers in architecting planning and applying governance for large scale Enterprise Solutions as appropriate Advanced Industry knowledge in either US Federal DOD andor Intelligence is required <p> <p>Hands on experience and skill with the following is highly desired <p> <p>Demonstrated excellence with presenting complex development and product topics to both business executive and technical personnel <p> <p>Proven experience selling consulting engagements which includes estimating scoping and writing effective statements of work that clearly set expectations and limit risk <p> <p>Proven track record of building technical relationships with senior executives and helping to build innovative cloud solutions in large or highly strategic accounts <p> <p>Proven track record of driving decisions collaboratively resolving conflicts and ensuring follow through with exceptional verbal and written communication <p> <p>Demonstrated excellence when facilitating customer design and awareness sessions that are focused on complex application solution architectures <p> <p>Ability to move between high level architectural reviewdesign and the roll up the sleeves level of providing architectural oversight for delivery projects <p> <p>Ability to translate business requirements into technology requirements for inclusion in contracts andor statements of work SOW <p> <p>Proven success and expertise in architecting and deploying complex innovative Enterprise solutions in a clientfacing role <p> <p>Extensive prior experience in Big Data modern data warehouse business intelligence data ingestion amp transformation ETLELT IOT analytics model and data visualization PrivateHybridPublic cloud configurations migrations patterns and practices <p> <p>Azure subscription planning and network architecture <p> <p>Scripting automation and infrastructureascode <p> <p>Collaborating and communicating across program management project management and account management teams to drive a unified approach on customer priorities requirements constraints approaches principles design concepts and expectations <p> <p>Jointly leading implementation and deployment with Project Managers to achieve desired outcomes while managing technical business and engagement risk <p> <p>Generating new andor improved intellectual property to help grow our catalog of solutions for customers <p> <p>Sharing ideas insights and strategies with technical teams internal communities across the field and the larger virtual team across Microsoft <p> <p>Acting as a trusted advisor for our customers understanding customer amp partner technical environments as well as key industry trends <p> <p>Other <p> <ul><li>Embody our culture and values<li> <ul><p><strong>Qualifications<strong> <p> <p><strong>RequiredMinimum Qualifications<strong> <p> <ul><li>Bachelors Degree in Computer Science Information Technology Engineering or related field AND 8+ years experience in technology solutions practice development architecture consulting andor technology domain eg Security<li> <ul><p>o OR Masters Degree in Computer Science Information Technology Engineering or related field AND 6+ years experience in technology solutions practice development architecture consulting andor technology domain eg Security <p> <p>o OR equivalent experience <p> <ul><li>2+ years managing multiple projects or portfolios<li> <li>1+ years experience leading blended multidisciplinary teams<li> <ul><p><strong>Other Requirements<strong> <p> <p>The successful candidate must have an active US Government Top Secret Clearance with access to Sensitive Compartmented Information SCI based on a Single Scope Background Investigation SSBI with Polygraph Ability to meet Microsoft customer andor government security screening requirements are required for this role Failure to maintain or obtain the appropriate US Government clearance andor customer screening requirements may result in employment action up to and including termination <p> <p>Clearance Verification <p> <p>This position requires successful verification of the stated security clearance to meet federal government customer requirements You will be asked to provide clearance verification information prior to an offer of employment <p> <p>Microsoft Cloud Background Check <p> <p>This position will be required to pass the Microsoft Cloud background check upon hiretransfer and every two years thereafter <p> <p>US Citizenship <p> <p>Citizenship amp Citizenship Verification This position requires verification of US citizenship due to citizenshipbased legal restrictions Specifically this position supports United States federal state andor local United States government agency customers and is subject to certain citizenshipbased restrictions where required or permitted by applicable law To meet this legal requirement citizenship will be verified via a valid passport or other approved documents or verified US government clearance <p> <p><strong>Additional or Preferred Qualifications<strong> <p> <ul><li>Bachelors Degree in Computer Science Information Technology Engineering or related field AND 12+ years experience in technology solutions practice development architecture consulting andor technology domain eg Security<li> <ul><p>o OR Masters Degree in Computer Science Information Technology Engineering or related field AND 8+ years experience in technology solutions practice development architecture consulting andor technology domain eg Security <p> <p>o OR equivalent experience <p> <ul><li>6+ years technical sales experience<li> <li>6+ years project management experience<li> <li>3+ years people management experience including managing consultant practice managers technical sales managers andor technical architect managers<li> <li>Technical or Professional Certification in Domain eg Security<li> <ul><p>Solution Architecture IC5 The typical base pay range for this role across the US is USD $115500 $205000 per year There is a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area and the base pay range for this role in those locations is USD $148000 $222000 per year <p> <p>Certain roles may be eligible for benefits and other compensation Find additional benefits and pay information here httpscareersmicrosoftcomusenuscorporatepay <p> <p>Microsoft is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances We also consider qualified applicants regardless of criminal histories consistent with legal requirements If you need assistance andor a reasonable accommodation due to a disability during the application or the recruiting process please send a request via the Accommodation request form <p> <p>Benefitsperks listed below may vary depending on the nature of your employment with Microsoft and the country where you work<p>
Cybersecurity Administrator
Company: The Aerospace Corporation
Location: Washington DC
Posted Mar 15, 2024
<p>The Aerospace Corporation is the trusted partner to the nations space programs solving the hardest problems and providing unmatched technical expertise As the operator of a federally funded research and development center FFRDC we are broadly engaged across all aspects of space delivering innovative solutions that span satellite launch ground and cyber systems for defense civil and commercial customers When you join our team youll be part of a special collection of problem solvers thought leaders and innovators Join us and take your place in space<br >At Aerospace we are committed to providing an inclusive and diverse workplace for all employees to share in our common passion and aspiration to carry out a mission much bigger than ourselves<br ><b>Job Summary<b><br >The Aerospace Corporation is seeking an experienced cybersecurity professional who will be responsible for enhancing the cybersecurity posture cyber policies and procedures In this role you will help to implement proactive solutions and policies based on threat intelligence You will join a team of cybersecurity professionals who are chartered with securing Aerospaces classified and unclassified enterprise IT environments<br ><b>Work Model <b><br >This position will be a hybrid work model and offer partially remote with some onsite work required in El Segundo CA or Chantilly VA<br ><b>What Youll Be Doing<b><br ><p><ul><li>Spearheading teams and projects in the areas of <ul><li>SoftwareHardware security to include vulnerability scanning<li> <li>Cloud security<li> <li>Cyber analytics and administration<li> <li>Compliance review<li> <ul><li> <li>Contributing to and compiling threat briefings and risk assessments based on current events and threat hunting<li> <li>Providing expertise for cyber policy development and enhancement<li> <li>Remaining informed on trends and issues in the security industry including current and emerging technologies and policies<li> <li>Collaborating on corporate technology development with a focus on data system and network security<li> <li>Communicating effectively with senior management peers staff and customers both inside and outside the corporation<li> <li>Where necessary providing Tier 3 support to help troubleshoot complex issues and architect new solutions<li> <ul><p><br ><b>What You Need to be Successful<b><br >Minimum Requirements for Level II<br ><p><ul><li>Bachelors degree in Cybersecurity Computer Science Information Systems or equivalent field of study or equivalent experience <li> <li>3 years of relevant experience<li> <li>Experience with cyber risk management governance and compliance<li> <li>Thorough understanding of the cyber threat landscape and experience in identifying credible threats relative to current and emerging vulnerabilities<li> <li>Experience securing cloud environments<li> <li>Familiarity and experience with NIST 800171<li> <li>Excellent knowledge of technology environments including cybersecurity and its corporate implications<li> <li>Experience with enterpriselevel systems design and development<li> <li>Ability to translate organizational goals and objectives into actionable implementation plans<li> <li>Adept at quickly learning new or existing technologies<li> <li>This position requires the ability to obtain and maintain a US security clearance which is issued by the US government US citizenship is required to obtain a security clearance<li> <ul><p><br >Minimum Requirements for Level III<br ><p><ul><li>Same requirements as level II noted above in addition to 5 years of experience<li> <ul><p><br ><b>How You Can Stand Out<b><br >It would be impressive if you have one or more of these<br ><p><ul><li>Experience with POAampM management and reporting<li> <li>Experience implementing largescale solutions across unique enterprise infrastructures<li> <li>Experience maturing preexisting environments<li> <li>Seeks opportunities for process improvement recommends improvements and contributes to solutions<li> <ul><p><br >We offer a competitive compensation package where youll be rewarded based on your performance and recognized for the value you bring to our business The gradebased pay range for this job is listed below Individual salaries within that range are determined through a wide variety of factors including but not limited to education experience knowledge and skills <br >Min Mid Max<br >$87257 $118629 $150000<br >Pay Basis Annual<br ><b>Leadership Competencies<b><br >Our leadership philosophy is simple every employee regardless of level and role can demonstrate leadership At Aerospace our commitment is our people To cultivate our talent and ensure that we have a strong pipeline of future leaders we want individuals who<br ><p><ul><li>Operate Strategically<li> <li>Lead Change <li> <li>Engage with Impact <li> <li>Foster Innovation <li> <li>Deliver Results <li> <ul><p><br ><b>Ways We Reward Our Employees <b><br >During your interview process our team will provide details of our industryleading benefits<br >Benefits vary and are applicable based on Job Type A few highlights include<br ><p><ul><li>Comprehensive health care and wellness plans<li> <li>Paid holidays sick time and vacation<li> <li>Standard and alternate work schedules including telework options<li> <li>401k Plan Employees receive a total companypaid benefit of 8 10 or 12 of eligible compensation based on years of service and matching contributions employees are immediately eligible and vested in the plan upon hire<li> <li>Flexible spending accounts<li> <li>Variable pay program for exceptional contributions<li> <li>Relocation assistance<li> <li>Professional growth and development programs to help advance your career<li> <li>Education assistance programs<li> <li>An inclusive work environment built on teamwork flexibility and respect<li> <ul><p><br >We are all unique from diverse backgrounds and all walks of life yet one thing bonds all of us to each otherthe belief that we can make a difference This core belief empowers us to do our best work at The Aerospace Corporation<br ><b>Equal Opportunity Commitment <b><br >The Aerospace Corporation is an Equal OpportunityAffirmative Action employer We believe that a diverse workforce creates an environment in which unique ideas are developed and differing perspectives are valued producing superior customer solutions All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race age sex including pregnancy childbirth and related medical conditions sexual orientation gender gender identity or expression color religion genetic information marital status ancestry national origin protected veteran status physical disability medical condition mental disability or disability status and any other characteristic protected by state or federal law If youre an individual with a disability or a disabled veteran who needs assistance using our online job search and application tools or need reasonable accommodation to complete the job application process please contact us by phone at 3103365432 or by email at ieomailboxaeroorg You can also review Know Your Rights Workplace Discrimination is Illegal as well as the Pay Transparency Policy Statement<p>
Email Marketing Manager
Company: ID.me
Location: Washington DC
Posted Mar 15, 2024
<div><b><strong>Company Overview<strong><b> <p>IDme is a highgrowth enterprise software company that simplifies how people prove and share their identity online The company empowers people to control their data through a portable and trusted login which means they dont need to create a new password when visiting sites that have the IDme button IDmes digital identity network has over 117 million registered members and is used by fourteen federal agencies agencies in 30 states and over 600 corporations for secure identity proofing and verification<p> <p>IDmes technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800633 IAL2 AAL2 credential service provider by the Kantara Initiative In addition to helping people control their credentials and data the companys No Identity Left Behind initiative strives to expand digital access and inclusion for all people The company offers multiple pathways to identity verification online selfserve live video chat agents and in person IDme is passionate about building a robust identity network that does not compromise access for traditionally underserved groups<p> <p>IDme has received numerous awards including Deloittes 2023 Technology Fast 500 Washington Business Journals Fastest Growing Companies Entrepreneur Magazines 100 Brilliant Companies and Wall Street Journals Startup of the Year finalist In recent quarters IDme announced it raised $132 million in Series D funding led by Viking Global Investors with participation from CapitalG Morgan Stanley Counterpoint FTV Capital PSP Growth Auctus Investment Group Moonshots Capital and Scout Ventures IDmes most recent round brings the total investment in IDme to over $275 million since its founding in 2010<p> <div> <p><b>Role Overview<b> <p><p>IDme is seeking a Salesforce Marketing Cloud Admin to join our fastpaced Ad Operations team The successful candidate for this role will work closely with the Marketing Sales Engineering and Product organizations to drive efficient and accurate email campaign execution using Salesforce Marketing Cloud Deep understanding of Marketing Cloud and email campaign best practices is necessary The Marketing Cloud Administrator will monitor Automation Studio Journey Builder email timing metrics and continuously provide recommendations to drive highly targeted emails to the appropriate audiences<p> <p>The ideal candidate will be detailoriented and able to rollup their sleeves to work handson in Marketing Cloud from day one They will lead the technical implementation to optimize email performance including increasing open and click rates improving personalization and more If you have a passion for process email marketing and working with data then this would be an excellent opportunity for you <p> <p><b>Responsibilities<b> <p><ul><li>Design and implement technical solutions to support company email strategies driving automation wherever possible<li> <li>Set up and execute email campaigns nurture programs and ad hoc sends to IDme members<li> <li>Manage the administration and configuration of Salesforce Marketing Cloud ensuring that users have appropriate access and emails can be sent successfully<li> <li>Optimize email campaigns and ad hoc communications to IDmes members using AB testing analysis and other tools to increase clickthrough rates<li> <li>Monitor and problem solve issues in the database including daily automated data syncs adhoc imports and data extensions<li> <li>Collaborate with crossfunctional stakeholders to create and deliver highly targeted marketing campaigns emails nurturereactivation programs and customer success communications<li> <li>Ensure email and nurture programs Journey Builder are properly constructed to adhere to industry best practices deliverability personalization mobile rendering etc<li> <li>Report on results and provide insights and datadriven recommendations to the Product organization<li> <li>Maintain and organize lists and assets within Salesforce Marketing Cloud for easy customization and use in email campaigns<li> <li>Enhance optimize and document our marketing automation processes to effectively scale execution reporting and testing practices<li> <li>Maximize inbox deliverability with Everest and make recommendations based on result<li> <ul><p><b>Qualifications<b> <p><ul><li>4+ years experience with Salesforce Marketing Cloud <li> <li>Proficiency with HTMLCSS ability to create and code using furnished content and assets<li> <li>Knowledgeable of B2C marketing automation and operations best practices<li> <li>Strong spreadsheet ie Excel and analytical skills<li> <li>Must possess exceptional written and verbal communication skills with the ability to clearly articulate ideas and feedback in a constructive way<li> <ul><div> <p><strong>Vision<strong> To be the worlds leading digital identity network empowering people to control their own information and to prove their credentials across all channels online call center and inperson<p> <p><strong>Mission<strong> To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost<p> <p><strong>People <strong>We have an audacious mission We aim to fix the identity layer of the internet Billions of people will live better lives with more trust and convenience thanks to IDme We are like Special Forces We take on the most difficult challenges with amazing teammates <p> <p><strong>IDme<strong><strong> Core Values <strong>Dont be a jerk Always compete Ask questions like a 5year old Inspire people with your passion Make something better every day Treat each customer like your favorite family member Own your mistakes so you can learn from them Details are everything Communicate like a scientist Be truthful even when its hard Reflect IDmes values in your actions Act like an owner<p> <p>IDme Career Site amp Culture Deck httpswwwidmecareers<p> <div> <div> <div> <div> <p><span>The annual base salary listed below for this role is based on experience skills education relevant training and geographic location Company bonus incentive for sales roles equity and benefits are available depending on the role<span><p> <p><span>IDme offers comprehensive medical dental vision health savings account flexible spending accounts medical limited purpose dependent care commuter benefit accounts basic and voluntary life and ADampD insurance 401k with company match parental leave ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy including 8 company wide holidays short and longterm disability insurance accident and critical illness insurance referral bonus policy employee assistance program pet insurance travel assistant program wellbeing and childcare discounts benefit advocates and a learning and development benefit<span><p> <p><span>The above represents the anticipated total rewards package for this job requisition Final offers may vary from the amount listed based on qualifications professional experiences skills education relevant training geographic location and other job related factors<span><p> <div> <p>Pay Range<p> <p><span>$102425<span><span><span><span>$117300 USD<span><p> <div> <div> <div> <p><span>IDme maintains a work environment free from discrimination where employees are treated with dignity and respect All IDme employees share in the responsibility for fulfilling our commitment to equal employment opportunity IDme does not discriminate against any employee or applicant on the basis of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances IDme adheres to these principles in all aspects of employment including recruitment hiring training compensation promotion benefits social and recreational programs and discipline In addition IDmes policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws regulations and ordinances where a particular employee works Upon request we will provide you with more information about such accommodations<span><p> <p><span>Please review our Privacy Policy including our CCPA policy at<span><span> <span><span>idmeprivacy<span><span> If you provide IDme with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy<span><p> <p><span>IDme participates in EVerify<span><p> <div>