Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Marketing & Customer Service Representative

Company: Aurora Ripple Enterprises

Location: Washington DC

Posted Mar 14, 2024

ABOUT YOU <ol><li>Are you a motivated hardworking selfstarter with excellent people skills<li> <li>Do you have aspirations to learn and grow quickly within the same company by going from entrylevel to executive<li> <li>Are you teamoriented sportsminded and willing to contribute to maintaining an enjoyable successful work culture<li> <ol>If the answer to these 3 vital questions is YES we would love to meet you because you would be a fantastic representative of Aurora Ripple These are the most important attributes we have aside from a positive attitude We do provide full training as this is an entrylevel position This is a fulltime position in which you will <ul><li>Market campaigns manage and record product sales for our clients<li> <li>Work both independently and collaboratively to make sure we are meeting set goals that will be communicated to you no surprises<li> <li>Communicate brand information to a relevant target audience<li> <li>Work alongside management on nurturing client relationships<li> <li>Grow your working knowledge of the marketing sales and advertising field<li> <li>Coordinate retail promotions and organize presentations of sales information<li> <ul>ABOUT US The team members at Aurora Ripple are driven professionals who want to provide topnotch service for our clients We dont just consider ourselves a corporation set out to do a list of duties daily we make an impact in our field and enjoy ourselves doing it We also enjoy making an impact on our local community by coordinating and participating in charity events with our philanthropy initiatives WHY YOU SHOULD APPLY In exchange for you sharing your talent with us we provide <ul><li>A management training program that all employees have the option to participate in to further develop their leadership skills<li> <li>Bonuses based on merit and performance<li> <li>Monthly potlucks<li> <li>Team nights and team dinners<li> <li>Fun and energetic company culture<li> <ul>We are also exclusively interested in promoting from within the CEO of the company started from this exact position We want to see our employees grow which is why we look for leadershipminded employees from the getgo In order to get to know our employees personally and foster team spirit our CEO joins his team at outofofficeafterhours work events such as happy hour at Dave amp Busters potlucks and more LIOnsite

View Details Apply on BuiltIn

Senior Full Stack Developer

Company: Harmonia Holdings Group

Location: Washington DC

Posted Mar 14, 2024

<div> Harmonia Holdings Group LLC is an awardwinning minority and female owned federal government contractor committed to providing innovative highperforming solutions to our government clients and focused on fostering a workplace that encourages growth initiative creativity and employee satisfaction <div> Position Summary We have an exciting opportunity for a Senior Full Stack Developer to join our team To perform this job successfully an individual must possess the knowledge skills and abilities listed meet the education and work experience required and must be able to perform each essential duty and responsibility satisfactorily Other duties in addition to the below may be assigned as necessary to meet business needs Responsibilities <ul><li>A strong desire to understand complex systems and how to troubleshoot and make them highly available<li> <li>Has working knowledge and understanding of Serverless Frameworks<li> <li>A collaborative spirit and you enjoy working with a team to build things in an Agile fashion<li> <li>A desire to continually improve and you value giving and receiving constant and constructive feedback<li> <li>Design develop test and integrate the custom Web applications and solutions interfacing with restful services<li> <li>Develop a cloudbased web application<li> <li>Interfaces with customer management and SMEs<li> <li>Develop scalable secure crossplatform web applications<li> <li>Resolve complex design implementation andor performance issues<li> <li>Optimize web pages for maximum speed and scalability<li> <li>Develop front end applications using HTMLCSSJavaScript and other front end development frameworks such as Nodejs Angular<li> <li>Work with a development team for the development of both frontend web application and backend services assist backend developers with coding and troubleshooting<li> <li>Support all development and delivery activities from requirements definition and specification to deployment and delivery to production<li> <li>Consult with project teams and end users to identify new requirements identifies areas for improvement<li> <ul>Required Qualifications <ul><li>Bachelors degree in computer science or a related field or substitute eight years of equivalent work experience<li> <li>At least seven 7 years of recent handson front end and backend development experience using HTML5CSS3 JavaScript<li> <li>Two 2 years of experiences using Angular framework four 4 years of experience using an advanced programming language Java Nodejs<li> <li>Four 4 years of Web application SOA web service SOAP or RESTful development and deployment<li> <li>Hands on experience with code and application deployment including working knowledge of CloudFormation Lambda S3 RDS Aurora DynamoDB API Gateway CloudTrail CloudWatch Secrets Manager and WAF<li> <li>Hands on experience and working understanding of Serverless Framework<li> <li>Must be proficient in mock Unit and integration testing<li> <li>Experience working in an Agile environment Scrum Kanban<li> <li>Experience in developing innovative scalable secure crossplatform enterprise applications<li> <li>Experience in Cloud application development preferred AWS microservices<li> <li>Strong interpersonal communication skills to establish and maintain an effective working relationship with development teams and customers<li> <li>Solid relational database experience with SQL programming Preferred PostgreSQL<li> <ul>Preferred Qualifications <ul><li>Experience with CICD products is a plus AWS Fargate<li> <li>Strong interpersonal communication skills to establish and maintain an effective working relationship with development teams and customers<li> <ul>Additional Requirements <ul><li>In order to meet the clearance requirements for this opportunity candidates must be authorized to work in the United States<li> <li>Ability to pass a US Public Trust background investigation for access to the client site and computing systems<li> <li>All candidates will be subject to a complete background check to include but not limited to Criminal History Education Verification Professional Certification Verification Verification of Previous Employment and Credit History<li> <ul><div> As per the Executive Order on Ensuring Adequate Covid Safety Protocols for Federal Contractors and regulations as detailed by wwwsaferfederalworkforcegov it is recommended that all federal government contractors be vaccinated against Covid19 unless approved for an exemption accommodation on the basis of a sincerely held religious belief or medical circumstance Here at Harmonia we are pleased to have been repeatedly recognized for our outstanding work culture the innovative work we do and the employees on our team who make a difference each day Some of these recognitions include <ul><li>Recognized as a Top 20 Best Place to Work in Virginia<li> <li>Recipient of Department of Labors HireVets Gold Medallion<li> <li>Great Place to Work Certification for five years running<li> <li>A Virginia Chamber of Commerce Fantastic 50 company<li> <li>A Northern Virginia Technology Council Tech 100 company <li> <li>Inc 5000 list of fastest growing companies for eleven years<li> <li>Twotime SBA SBIR Tibbetts Award winner<li> <li>Virginia Values Veterans V3 Certification<li> <ul>We recognize that every bit of our success is the result of our teams of hardworking motivated and innovative professionals who are proud to call themselves part of the Harmonia family In addition to competitive compensation a familyfocused culture and a dynamic productive work environment we offer all fulltime employees a variety of benefits including but not limited to <ul><li>HSA eligible medical insurance plans w Wellness Incentives for employees and family<li> <li>Employer HSA matching and a generous HRA reimbursement to step in and help should you have a significant medical need<li> <li>100 employerpaid dental and vision insurance options <li> <li>100 employersponsored STD LTD and life insurance<li> <li>Veterans Cohort<li> <li>Gym membership and wellness reimbursements<li> <li>401k matching<li> <li>Dollarfordollar 501c3 donation matching<li> <li>Flexibleschedules and telework options<li> <li>Paid holidays and Flexible Paid Time Off<li> <li>Adoption Expense Reimbursement<li> <li>Paid Parental Leave<li> <li>Professional development and career growth opportunities and paid training days<li> <li>Employersponsored Employee Assistance Program for employee and family<li> <li>Team and companywide events recognition and appreciation and so much more <li> <ul>Check out our LinkedIn Facebook and Instagram to find out a little more about who we are and if we are the right next step for your career Harmonia is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants for employment without regard to race color religion national origin age gender gender identity sexual orientation disability or genetics Harmonia does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans To perform the above job successfully an individual must possess the knowledge skills and abilities listed meet the education and work experience required and must be able to perform each essential duty and responsibility satisfactorily Other duties in addition to those listed may be assigned as necessary to meet business needs Reasonable accommodation will be made to enable an applicant with a disability to successfully apply for andor perform the essential duties of the job If you are in need of an accommodation please contact HRharmoniacom <div>

View Details Apply on BuiltIn

Social Media Coordinator

Company: BLN24

Location: Washington DC

Posted Mar 14, 2024

Social Media Coordinator HUD Tysons Corner VA BLN24 is an awardwinning digital agency that supports the US Federal Government in successfully achieving their mission and goals Our service and solutions delivery start with understanding each clients endstate and then seamlessly integrating within each Agencys organization to improve and enhance strategic and technical operations and deployments Duties and Responsibilities Our Social Media Coordinator will primarily be responsible for STRATEGY <ul><li>Social Media Growth Developing strategies to grow our social media platforms both in customer engagement and numeric value<li> <li>Email List Growth Developing social strategies that make growing our email list a priority and that promote our list in ongoing social media campaigns<li> <li>Setting ChannelSpecific Goals and Guidelines What works on Instagram might not work on Pinterest Create a channelspecific strategy and best practices guidelines for Facebook Instagram Twitter Pinterest and LinkedIn<li> <li>Research Researching and staying up to speed on new social media marketing strategies and how we can use them to add value to our audience<li> <li>Determine Important KPIs Determine what measurements will be tracked to help us see what works and what doesnt work and how our social efforts are leading to more leads and sales<li> <ul>EXECUTION <ul><li>Campaign Creation Partner with our content and marketing team to help support our product launches on the social front Youll do this by designing and executing resultsdriven leadgenerating and highconverting social media campaigns<li> <li>Social Media Brand Management Act as the brand voice for Your Virtual Upline across all social media platforms by developing and executing a regular posting strategy including creating andor repurposing engaging content that establishes our presence as an authority<li> <li>Create Content Calendars Create a strategic and organized content calendar that ties into our paid promotions free community podcast episodes etc<li> <li>Copywriting Follow the guidelines of our indepth brand voice guide and write social copy that matches our voice and feels relatable and informal<li> <ul>ANALYSIS <ul><li>Weekly Reporting creating streamlined easy to digest highlevel reports detailing top posts follower growth campaign success and any other important metrics the marketing team should know about<li> <li>Tracking and Reporting Analytics Constantly tracking and reporting on social analytics and metrics making suggestions for improvement based on your findings in these reports<li> <li>Monitoring Community Gathering important feedback and insights from our communities on social and sharing with the team in addition to tweaking content strategy to match what our community is asking for andor in need of<li> <ul>Skills Abilities and Experience You are a strong fit for this position if the statements below are true for you <ul><li>Social media is your passion You can easily spot an effective social media channel and identify the qualities that make it successful<li> <li>You are constantly paying attention to what is working for leading brands and can visualize how it can apply to our brand<li> <li>You embrace a get it done mindset and bring a positive attitude to all situations<li> <li>You are a thinker and a doer This position is a mix of both You can come up with strong smart strategies and you also dont hesitate to jump in and implement them<li> <li>You understand the power of a good story and you are a master at asking the right questions of the right people to bring that story to life<li> <li>Youre an effective communicator especially in writing Your grammar and writing skills are topnotch<li> <li>You are committed to continuous learning and growth Refining your skills and becoming a better version of yourself is part of who you are<li> <li>You are a rockstar at communicating with a team and organizing a team around specific tasks<li> <li>You love measuring and tracking the success of your campaigns and growth endeavors You rely on analytics to give your insight into whats working and whats not<li> <ul> What BLN24 brings to the Game <ul><li>BLN24 benefits are game changing We like our team to play hard and that means they need to be taken care of physically financially and emotionally We make sure to keep them in the game by giving them access to generous medical dental and vision plans<li> <li>You can join one of the fastest growing companies headquartered in the Washington DC Metro Area We give you the opportunity to work in different sectors so you have the chance at variety while maintaining stability<li> <li>Flexibility at BLN24 allows each individual the opportunity to balance quality work and their personal lives Depending on projects we allow remote working opportunities so you can always be in the game no matter where you call home<li> <li>We offer competitive benefits including 401k Healthcare learning and development opportunities and more<li> <li>BLN24 is an Equal Opportunity Employer We believe people are our strength and understand diverse talents are key to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law In accordance with applicable law we make reasonable accommodations for applicants and employees religious practices and beliefs as well as any mental health or physical disability needs<li> <ul>

View Details Apply on BuiltIn

Customer Relations Representative

Company: Aurora Ripple Enterprises

Location: Washington DC

Posted Mar 14, 2024

Are you looking for a company that <ul><li>Values its people by providing training and skill development<li> <li>Has a winning culture with a team environment and friendly competition<li> <li>Believes in promoting from within based on results not seniority<li> <ul>We believe that our Customer Relations Representatives are the key to our success so we make sure we are able to attract and retain the best people to represent our clients Youll be enjoying our fun and vibrant environment achieving sales and customer servicerelated targets and progressing to take on teamleading responsibilities The Customer Relations Representative role will require someone who <ul><li>Has a professional image and communication skills<li> <li>Is reliable responsible and capable of assisting others<li> <li>Presents themselves confidently and enjoys interpersonal interactions<li> <ul>As a Customer Relations Representative youll be involved in <ul><li>Meeting with potential customers<li> <li>Facetoface marketing sales and customer service<li> <li>Handling subsequent sales inquiries<li> <li>Creating a relaxed and fun environment for customers<li> <li>Crossselling or upselling where necessary<li> <li>Living our commitment to providing an incredible service every day<li> <li>Contributing to an awesome working environment and team culture<li> <li>Team Leading training organizing team events managing merchandise and materials for the team motivating and helping team members hit targets<li> <ul>If this sounds like you so far apply now to become a Customer Relations Representative We will be holding interviews straight away and therefore may contact you the same day you apply Please be sure your contact details are correct LIOnSite

View Details Apply on BuiltIn

Partner Enablement Director

Company: Microstrategy

Location: Washington DC

Posted Mar 14, 2024

Company Description MicroStrategy transforms organizations into intelligent enterprises through datadriven innovation We match smart people to dynamic projects and technologies that truly challenge their talents Curious and creative in outlook our success is built on the talent and energy of smart and driven people MicroStrategy Nasdaq MSTR is a worldwide leader in enterprise analytics and mobility software A pioneer in the BI and analytics space MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business We provide our enterprise customers with worldclass software and expert services so they can deploy unique intelligence applications Job Description The Role The Director of Partner Enablement will ensure that MicroStrategys global partner ecosystem inclusive of Hyperscalers system integrators data management platforms and more and the MicroStrategy Field are empowered to collaborate strategize and win together This position will play a critical role in ensuring the strategy creation quality delivery and consumption of partner enablement tools and content The individual filling this role will be an exceptional communicator across all modes and possess the ability to unlock the educational value of and build upon the MicroStrategy enablement resources for our global partner ecosystem The role requires significant crossdepartmental collaboration and management and an ability to influence and lead even across departments in which they do not have direct oversight With a passion for and deep understanding of sales presales marketing consulting customer success enablement courseware and collateral creation this role will be accountable for content creation virtual learning courses and certifications creation and improvement and driving partner ecosystem productivity through the effective delivery and appropriate consumption of materials and tools The Focus <ul><li>Empower the global partner ecosystem with the knowledge tools and resources they need to effectively communicate the value and benefits of MicroStrategy software <li> <li>Create complete catalog of partnerspecific courses and certifications develop and execute them <li> <li>Ensure Partnerspecific LMS has complete virtual courses and certification across all prospect and customer touch points sales presales marketing technology implementation best practices customer success etc <li> <li>Create partnerspecific content in coordination with MicroStrategys subject matter experts and content owners <li> <li>Drive the planning content development and execution of internal MicroStrategy enablement on how to engage with the various types of partners in the global ecosystem <li> <li>Roll out and communicate net new courses to partner community on a regular basis <li> <li>Track partner company and individual certifications for compliance purposes <li> <li>Execute new partner onboarding sessions ensure white glove service to ensure partner success <li> <li>Conduct technical and business positioning and demonstrations of the MicroStrategy platform at important partner ecosystem engagements or events <li> <li>Manage regular webinars to partner community Gather relevant content and SMEs to deliver presentations and updates <li> <li>Manage and coordinate process of loading and keeping partner related content up to date in Partner Portal <li> <li>Execute and synthesize partner surveys on a regular basis <li> <li>Coordinate and manage execution of live partnerspecific bootcamps or workshops for specialty topics not covered in eLearning <li> <li>Monitor and track all partners to ensure they have achieved selfsufficiency in all key functional areas <li> <li>Continuously revise and improve eLearning and eCertifications across Sales PreSales Technology Implementation Best Practices Customer Success etc <li> <ul>Qualifications Required experience and skills <ul><li>Bachelors degree andor equivalent experience <li> <li>Exceptional oral presentation and written communication skills Demonstrated creative problemsolving ability <li> <li>Ability to articulate complex topics to both executives and sales professionals and to translate technical advantages into business benefits <li> <li>Engaged positive attitude able to prioritize in demanding environment <li> <li>Relevant experience in sales enablement sales operations or sales training You should have a proven track record of success in developing and executing sales enablement programs that drive revenue growth <li> <li>You should have experience working with sales technology such as CRMs sales automation tools and sales analytics software <li> <li>The ideal candidate will be a strong leader who can collaborate with other departments and drive results Experience managing teams or leading projects <li> <li>You should be able to identify problems and come up with solutions that are aligned with the companys goals Experience solving complex problems and can think strategically <li> <li>Successful completion of MicroStrategy bootcamp certification program upon employment <li> <li>Software industry experience preferred <li> <li>Ability to travel as required <li> <ul>Additional Information MicroStrategy is an Equal Employment and Affirmative Action employer FMDisabilityVetSexual OrientationGender Identity All qualified applicants will receive consideration for employment without regard to race creed color religion national origin sexual orientation gender identity disability veteran status sex age genetic information or any other legallyprotected basis MicroStrategy is an Equal Employment Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures If you have any difficulty using our online system and you need an accommodation due to a disability you may contact us about your interest in employment at 7038488600

View Details Apply on BuiltIn

Windows System Administrator

Company: AnaVation LLC

Location: Washington DC

Posted Mar 14, 2024

Be Challenged and Make a Difference In a world of technology people make the difference We believe if we invest in great people then great things will happen At AnaVation we provide unmatched value to our customers and employees through innovative solutions and an engaging culture Description of Task to be Performed AnaVation is seeking a Windows System Administrator to join our team and support our mission critical customer in Reston VA As our Windows System Administrator you will maintain and fully support AWS cloud capabilities for hosting cybersecurity tools and databases and administer and maintain current capabilities and technology stacks including patching and upgrades to all services and technologies The Windows System Administrator will also provide primary WSUS technical support to program team and service users including the support of PKI integration of webenabled community portal and any Windows server builds Other responsibilities include providing technical support to the onpremise data transfer hub supporting engineers in creating technical documentation and standard operating procedures SOPs and configuring cloud monitoring dashboards and alerting The Systems Administrator will also support Azure Cloud transitions Required Qualifications <ul><li>Clearance Active TSSCI Clearance with Polygraph<li> <li>Education amp Years of Experience Bachelors degree and 2 years of experience related to specific functional area<li> <li>Certifications Currently hold IAT II and CSSP Infrastructure certifications or be able to attain a CompTIA CYSA+ certification AND CSSP Infrastructure or equivalent certification<li> <li>Experience and knowledge on<li> <li>Working collaboratively across crossfunctional teams of all experience levels<li> <li>Supporting classified cloud computer systems supporting Intelligence Community customers<li> <li>Monitoring and managing system resources including CPU storage and other cloud resources to maintain operating efficiency performance<li> <li>Performing systems security administration functions including creating user profiles and accounts <li> <li>Experience setting up administrator accounts maintaining system documentation tuning system performance installing system wide software and allocating resources for database and other application hosting for Windows systems Cloud preferred <li> <li>Experience with backup restore and testing of database and systems <li> <li>Experience supporting WSUS setup and administration<li> <ul>Preferred Qualifications <ul><li>Security Certifications CySA+ CSSP Infrastructure or equivalent certification<li> <li>AWS Azure or Windows Server 2016 certifications<li> <ul> Benefits Generous cost sharing for medical insurance for the employee and dependents 100 company paid dental insurance for employees and dependents 100 company paid longterm and short term disability insurance 100 company paid vision insurance for employees and dependents 401k plan with generous match and 100 immediate vesting Competitive Pay Generous paid leave and holiday package Tuition and training reimbursement Life and ADampD Insurance About AnaVation AnaVation is the leader in solving the most complex technical challenges for collection and processing in the US Federal Intelligence Community We are a US owned company headquartered in Chantilly Virginia We deliver groundbreaking research with advanced software and systems engineering that provides an information advantage to contribute to the mission and operational success of our customers We offer complex challenges a topnotch work environment and a worldclass collaborative team If you want to grow your career and make a difference while doing it AnaVation is the perfect fit for you

View Details Apply on BuiltIn

Senior Cloud Engineer

Company: GCyber

Location: Washington DC

Posted Mar 14, 2024

GCyber is hiring a Senior Cloud Engineer to support a high visibility Executive Branch customer in the planning development execution and maintenance of its cloud network and encryption solutions We are seeking a talented individual with a strong background in Azure architecture and Ansible As a Senior Cloud Engineer you will <ul><li>Lead the implementation operations and sustainment of Azure cloud solutions ensuring they meet industry best practices and comply with FedRAMP requirements<li> <li>Migrate existing workloads to Azure environment<li> <li>Manage Azure identities governance storage compute and virtual networks in a cloud environment ensuring efficient configuration and management<li> <li>Leverage Ansible for automated provisioning configuration management and deployment of Azure workloads <li> <li>Create Ansible playbooks for automate installation and deployment of Azure resources <li> <li>Monitor and optimize performance of EOP cloud solutions to ensure efficient operations <li> <li>Troubleshoot and resolve issues related to infrastructure hardware failures network issues and performance bottlenecks<li> <li>Provide domain expertise to support the engineering implementation and sustainment of cloud solutions encryption solutions and supporting technology products in support of the organizations cloud security objectives<li> <li>Create and maintain architecture diagrams and documentation for all cloud solutions<li> <ul> Minimum Qualifications and Experience <ul><li>Active DoD TSSCI Clearance<li> <li>DoD 8570 IAT III Certification or higher <li> <li>httpspubliccybermilcwcwmpdodapproved8570baselinecertifications <li> <li>BABS in Engineering Computer Science or related field or additional 4 years of experience in lieu of degree<li> <li>10+ years of experience<li> <li>Experience using Ansible for automated provisioning configuration management and deployment of Azure workloads<li> <li>Deep understanding of Azure cloud computing technologies amp services with demonstrated handson experience in Azure Core IaaS Compute Storage Networking High Availability Identity and Authentication SSOFederation ADAzure AD ADFS etc <li> <li>Experience creating Ansible playbooks YAML for automated configuration of Azure resources<li> <li>Proficiency in PowerShell andor Azure CLI<li> <li>Strong background in IT infrastructure fundamentals including networking storage and security<li> <li>Knowledge of networking concepts including TCPIP VLANs and routing protocols<li> <li>Excellent written and verbal communication skills with the ability to explain technical concepts to nontechnical stakeholders <li> <ul>GCyber is an Equal Opportunity Employer This means you dont have to worry about whether your application process will be fair We consider all applicants without regard to race color religion age ancestry ethnicity gender gender identity gender expression sexual orientation veteran status or disability For future job notifications please follow GCyber on LinkedIn httpslinkedincomcompanygcyber

View Details Apply on BuiltIn

Technical Program Manager

Company: Analytica

Location: Washington DC

Posted Mar 14, 2024

Analytica is seeking a remote Technical Program Manager to support a federal government client engagement in the Washington DC metro area The ideal candidate will have the overall responsibility of designing and executing a cloud migration strategy solution with our client crossservice teams and thirdparty partners Plan monitor and control largescale cloud migration projects through all phases of the project lifecycle Analytica has been recognized by Inc Magazine as one of the fastestgrowing 250 businesses in the US for 3 years We work with US government clients in health civilian and national security missions to build better technology products that impact our daytoday lives The company offers competitive compensation with opportunities for bonuses employerpaid health care training and development funds and 401k match Responsibilities include but not limited to <ul><li>Understand customers strategic business and technical goals translate them into an executable plan track and report progress and drive migrations to success by working with the customer AWS and our partners<li> <li>Plan course of projects including milestones resources needed in the form of staff hours use of technology and tools to document the project plan following established project management methodology<li> <li>Gain stakeholders buyin communicate confidently at both the executive and project team level and collaborate with a wide range of technical and nontechnical teams<li> <li>Track course of project from meetings conferring with stakeholders documenting meeting minutes and receiving reports<li> <li>Document changes to scope or functionalities with change ticket project plan or another format<li> <li>Participate in steering committees and governance structures regardless of who is leading the migration and act as the point of contact for escalations if the migration hits barriers<li> <li>Proactively assess migration progress and design and implement plans to mitigate any risks or delays<li> <li>Report on progress of project use of staff progress on milestones and PMRs to stakeholders<li> <li>Document exceptions or deviations as needed Convene meetings and plan agenda to ensure important issues are aired and resolved<li> <li>Ensure that the project is implemented with all the necessary governance and controls<li> <li>Meet with technical staff and cross functional teams to determine business needs and functionalities desired for new or revised applications<li> <li>Determine and define project scope and objectives<li> <li>Prepare budget based on scope of work and resource requirements<li> <li>Develop and manage a detailed project schedule and work plan in MS Project<li> <li>Provide project updates on a consistent basis to various stakeholders about strategy adjustments and progress and create presentations for executive leadership<li> <li>Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables<li> <li>Utilize industry best practices techniques and standards throughout entire project execution<li> <li>Responsible for project and program delivery execution and success<li> <li>Responsible for fostering a deep trusted advisor client relationship<li> <li>Responsible for ensuring efficient project resource utilization<li> <li>Responsible for meeting reporting responsibilities including PMO project summaries project schedule and financial metrics<li> <li>Manage the successful design and implementation of various financial requirements processes and systems<li> <li>Provide implementation expertise and work with the customer to collect understand and design business requirements and processes<li> <li>Communicates large sophisticated problems and solutions at the right level for senior consumption and decision making as the liaison between development teams and leadership<li> <li>Responding to rapid changes in information process amp direction and prioritizing work to meet key due dates<li> <li>Responsible for interviewing hiring retaining and growing highcaliber project and program personnel <li> <li>Responsible for projects CPARS evaluations reporting and performance <li> <li>Responsible for approving all project related timesheets and hours eg subcontractors<li> <ul> Basic Qualifications <ul><li>Bachelors degree in Computer Science Engineering Science or related field<li> <li>10+ years experience IT hybrid Cloud and onpremises infrastructure and operations computing environment portfolio management and planning andor large complex program management experience<li> <li>Experience with facilitating the discussions of a large scope IT AWS Cloud Migration projects that require coordination across the enterprise<li> <li>Excellent understanding of enterprise processes and how they tie in to demand management and delivery SDLC PMLC Jira ServiceNow Agile methodologies<li> <li>Excellent knowledge of AWS Cloud amp associated technologiesproducts<li> <li>Well versed in creating presentations using MS PowerPoint analyzing amp summarizing project data using Excel amp managing MS Project Plans as well as project IMS for leadership reporting<li> <li>Excellent communication skills including listening verbal written facilitation and presentation skills experience summarizing technical efforts while explaining the business capability impact<li> <li>Ability to contribute to a productive team environment where teamwork and group problem solving is encouraged<li> <li>Demonstrated ability to work with teams and influence across peer groups and ensure execution of planned tasks externally and internally<li> <li>Recent Experience with large scale cloud migration projects in the Federal Government<li> <li>Project Management Professional PMP Certification required<li> <li>Strong discernment with a strategic and innovative mentality that blends financial services acumen and technology delivery<li> <li>Possess strong Agilescrum program management and leadership skills with a passion for excellence innovation and collaboration eager to learn and adapt every day<li> <li>Demonstrated experience interfacing with clients technical SMEs and other project team members to establish monitor and perform against requirements and deliverables<li> <li>Strong analyticalquantitative and problemsolving skills attention to detail<li> <li>Must be a US citizen<li> <li>Active Public trust security clearance<li> <ul>Note while the role is predominantly remote travel is expected to the Analytica office andor to the client in the Washington DC Metro area About Analytica Analytica is a leading consulting and information technology solutions provider to public sector organizations supporting health civilian and national security missions The company is an awardwinning SBA certified 8a small business that has been recognized by Inc Magazine each of the past three years as one of the 250 fastestgrowing companies in the US Analytica specializes in providing software and systems engineering information management analytics amp visualization agile project management and management consulting services The company is appraised by the Software Engineering Institute SEI at CMMI® Maturity Level 3 and is an ISO 90012008 certified provider As a federal contractor Analytica is required to verify that all employees are fully vaccinated against COVID19 If you receive an offer and are unable to get vaccinated for religious or medical reasons you may request a reasonable accommodation Analytica LLC is an Equal Employment OpportunityAffirmative Action Employer All qualified applicants will receive consideration for employment without regard to race color religion sex age sexual orientation gender identity national origin disability protected veteran status or any other characteristic protected by law Analytica LLC will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law

View Details Apply on BuiltIn

Management Trainee

Company: Aurora Ripple Enterprises

Location: Washington DC

Posted Mar 14, 2024

We boast a strong history of entrepreneurial opportunities by using our unique learning experience innovation and new value creation to provide success for our clients as well as those within our office Our training process will emphasize the improvement and performance of our employees It is an educational process that will involve the sharpening of skills and concepts changing attitudes and gaining more knowledge to enhance performance Manager Trainee Job Duties <ul><li>Work with other managers and manager trainees to plan and direct the work of the organization<li> <li>Receive classroom instruction in subjects related to their rotational experience<li> <li>Attend lectures watch guest speakers and create projects oral presentations and take tests<li> <li>Work in different departments to gain perspective including marketing sales customer services purchasing merchandising and personnel departments<li> <li>Achieve a passing score in all areas of the management training program in order to continue in the program<li> <li>Participate with management in interviewing hiring and training employees<li> <li>Use company reports analyzing sales gross profit and inventory activity<li> <li>Work with management to develop and implement actions to protect assets and profitability<li> <li>Assist customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications<li> <li>Customer service associates handle consumer inquiries and are responsible for troubleshooting<li> <li>Attend product training classes and seminars<li> <li>Customer service associates ensure proper product presentation<li> <li>Participate in salesdriving efforts to maximize sales<li> <li>Interact with customers in a friendly and knowledgeable manner<li> <li>Regular dependable attendance and punctuality is required<li> <ul>Manager Trainee Opportunities <ul><li>Opportunities to launch new locations and campaigns<li> <li>Internal growth<li> <li>Personal coaches and mentors<li> <li>Build knowledge of industry trends and client relations<li> <li>Development of new business practices and the ability to implement them in a supportive environment<li> <ul>Manager Trainee Candidate Requirements <ul><li>High school diploma required<li> <li>Experience in customer service or client relations is a plus<li> <li>Must be able to communicate with customersemployees to clarify issues and resolve conflicts<li> <li>Able to work individually and as part of a team<li> <li>Fluent in written and verbal English<li> <li>Bilingual individuals are welcome<li> <ul> Apply today and we will review your resume within 2448 hours LIOnsite

View Details Apply on BuiltIn

Senior Consultant, Communications

Company: Granicus LLC

Location: Washington DC

Posted Mar 14, 2024

All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law. Potential base salary. A master of digital-communications tools, including the Granicus family of products, ranging from email marketing, online collaboration, website content management systems, online forms, and social networks to the next new thing. Understand and use digital tools, technologies and trends, then leverage those for client success. Passionate about public service, citizen engagement and all things digital. Experienced digital leader with a robust portfolio demonstrating delivery across email, SMS, social and web. Expert in the best practices of A/B testing, using data to inspire content, and engagement-driving efforts. Translate strategy into action through written content, formatting ideas, or A/B testing for email and SMS, or writing posts, developing creative content, brand monitoring, and follower/community management on social media. Strong written, verbal and presentation skills, cross-functional leadership skills, and passion for creative content development and delivery in a heavy client-facing capacity. Be curious.

View Details Apply on BuiltIn

Project Architect

Company: CannonDesign

Location: Washington DC

Posted Mar 14, 2024

CannonDesign has an exciting opportunity for an experienced Project Architect based in our Washington DC Arlington VA office Look at the description below If you think your skills and experience make you a good match for this position wed love to hear from you Were looking for creative curious empathetic people to join our LivingCentered Design movement ABOUT OUR FIRM CannonDesign is an integrated design solutions firm focused on helping people continuously flourish Whether designing for innovations in health new scientific discoveries equity in education or the next big idea in business we use our LivingCentered Design approach to help organizations realize widespread change Our ability to design transformational places plans and strategies is why Fast Company named us a World Changing Company and one of the most innovative design firms in the world ABOUT THE ROLE The successful candidate will perform in a Project Architect role and will be responsible for leading the development of all technical aspects and content of projects coordinating work with all disciplines to ensure an integrated set of deliverables and verifying compliance through team collaboration WHAT YOU WILL DO <div> <ul><li>Lead design production coordination and architectural detailing as part of a multidisciplinary team<li> <li>Lead and assist in coordination of engineering systems with engineers and consultants actively partner with Design Leadership to carry through design intent and coordinate with all other team members on project assignments and documents<li> <li>Prepare design sketches of moderate to complex site plans<li> <li>Communicate project status design intent construction updates and other critical information in a clear and compelling way to the owners consultants and clients<li> <li>Participate in Business Development activity and partner with Marketing and Office Leadership as needed to help grow top line<li> <li>Take a proactive leadership role within the project team and the office take a leadership role in team meetings<li> <li>Perform field site inspections Field site visits frequently require a physical walkthrough of site<li> <li>Develop and maintain positive client relations throughout the life of the project<li> <li>Facilitate integration of performancebased and sustainable design strategies into design solution whenever possible<li> <li>Lead project teams by implementing CannonDesign Method using process expectations best practices reference standards tools templates and technology to achieve competitive advantage superior service delivery and quality and enhanced team productivity and profitability<li> <li>Create a stimulating and rewarding environment that sets the tone for design and technical excellence<li> <li>Empower staff and delegate effectively build highperformance teams by encouraging innovation and continuous improvement<li> <li>Provoke critical thinking and critique of work also identify and share lessons learned with teams<li> <li>Supervise monitor train and direct work of interns and less experienced team members<li> <li>Monitor the technical quality of the projects by enforcing the application of QAQC process standards and requirements while ensuring that all statutory requirements for the project are achieved<li> <li>Perform other duties as assigned<li> <ul><div> ABOUT YOUR QUALIFICATIONS <div> <ul><li>Minimum 10 years of related professional experience<li> <li>Current Architectural Registration in the United States required<li> <li>LEED accreditation preferred<li> <li>Knowledge of building codes and requirements<li> <li>Must have the ability to be client facing with strong verbal and written communication skills<li> <li>Strong business acumen technical knowledge coordination skills and the ability to build a rapport with the project team and client is essential<li> <li>Proficiency with Revit Enscape Bluebeam Microsoft Office and Adobe Creative Suite required<li> <ul><div> ABOUT WORKING HERE <div> <ul><li>We are relentless in our pursuit of client adoration not simply satisfaction Consistent delivery of the best service is what we are about<li> <li>We are committed to ensuring our practice is equitable for all employees representative of the communities around us and focused on the future of design We advocate for equity diversity and inclusion efforts through the leadership of our DEI Council Employee Resource Groups and other community advocacy initiatives<li> <li>Were about communication and transparency here If you want to talk to someone about an idea you have or a challenge that needs addressing were ready for you<li> <ul><div> For a general overview of our benefits please visit our careers page at wwwcannondesigncomcareers Please note that candidates can only apply to our positions on our company Careers site Its not uncommon for scammers to create positions that look legitimate on other sites never enter your information or apply for CannonDesign positions on any platform Should an issue arise that you feel we should be aware of please contact us Please provide your resume and portfolio when applying As a condition of employment all employees are expected to complete mandatory training including compliance training within required timeframes and adhere to our internal policies and our Code of Conduct CannonDesign recognizes the value of diversity in our workforce We are committed to equal opportunity We consider all qualified employment applicants without regard to race religion color gender age national origin sexual orientation gender identity partnership status protected veteran status disability or any other status protected by federal state or local law Individuals who hold legal work authorization applicable to employment at CannonDesign in the United States will be considered without regard to citizenshipalienage

View Details Apply on BuiltIn

Entry Level Account Management

Company: Aurora Ripple Enterprises

Location: Washington DC

Posted Mar 14, 2024

Aurora Ripple is a business management firm looking to grow with new Account Managers for its clients Specializing in business mentorship we are offering entrylevel Account Manager positions and will crosstrain individuals into an executive management role We take pride in our ability to find develop and support top candidates for management who act with integrity and have a winning mindset willing to advance by their own merits What we offer <ul><li>Full time<li> <li>Entrylevel<li> <li>Competitive pay<li> <li>Advancement amp Growth Opportunities in the First Year<li> <li>Travel opportunities<li> <li>A constant learning environment<li> <ul>Our sales and marketing strategies coupled with our customer service provide a superior experience for both our clients and customers We do this by providing a more specialized human touch to a business that has been proven to be more successful than the more general mass techniques In this entrylevel role the Account Manager will use their experience and provided training in sales marketing public relations and customer service paired with their superior organizational skills to assist the business development team in executing marketing strategies for a variety of key client accounts Responsibilities <ul><li>Assist in the execution of marketing and sales strategies for each client with lead generation and promotions<li> <li>Facilitate consumer to brand connections by interacting with consumers onsite to answer questions and explain client productservice features<li> <li>Assist in connecting customers as qualified leads to senior sales consultants<li> <li>Perform customer followups and ensure consumer satisfaction<li> <li>Assist the manager with any day to day administrative support as required<li> <ul>The ideal candidate will successfully progress from this entrylevel opening into an advanced management training program designed to prepare team members for a management role in one of the many aspects of promotional amp experimental marketing including but not limited to <ul><li>Brand marketing<li> <li>Direct Advertising<li> <li>Client relations<li> <li>Sales<li> <ul>This is a fulltime entrylevel position Account managers work directly with consumers and clients in the Greater Lanham area so a great communication background is required The intent is to move an individual into a management position so a careeroriented mentality is desired as well Recommended traits of successful account managers <ul><li>Strong work ethic<li> <li>Positive attitude<li> <li>Willingness to learn<li> <li>College degree or equivalent experience<li> <li>Outgoing personality<li> <li>Ability to build personal relationships<li> <ul>

View Details Apply on BuiltIn

Previous
1
...
806
807
808
809
810
...
3392
Next

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?

Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.

What skills and certifications are required for a career in Customer Satisfaction?

Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.

Is remote work available in Customer Satisfaction positions?

Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.

What are common career progression paths within Customer Satisfaction?

Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.

What industry trends are shaping Customer Satisfaction today?

Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

All Customer Satisfaction Jobs 2,131 jobs All Jobs in Washington DC 35,137 jobs Customer Satisfaction in Remote 249,429 jobs Customer Satisfaction in Other US Location 216,827 jobs Customer Satisfaction in New York City, NY 57,606 jobs Customer Satisfaction in Multiple Locations 51,717 jobs Customer Satisfaction in USA 45,851 jobs Customer Satisfaction in Chicago, IL 33,954 jobs Travel in Washington DC 79,986 jobs Full Time in Washington DC 46,687 jobs Retirement Plan in Washington DC 43,124 jobs 401(K) in Washington DC 39,034 jobs Health Insurance in Washington DC 36,625 jobs Life Insurance in Washington DC 34,180 jobs

Customer Satisfaction Jobs in Washington DC

Frequently Asked Questions

Related Pages