Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Histocompatibility Specialist

Company: MedStar Health

Location: Washington DC

Posted Mar 14, 2024

<p><strong>General Summary of Position<strong> <p> <p><b>A Brief Overview<b> <p> <p>Performs high complexity histocompatibility testing for transplantation including molecular HLA typing HLA antibody identification and HLA crossmatch testing Working hours for this role is 3pm1130pm Tuesday Saturday <p> <p><b>Job Description<b> <p> <ul><li>Performs documents and reports high complexity histocompatibility testing Confirms abnormal results and specimen discrepancies Refers problems with procedureperformance to a supervisor<li> <li>Performs and documents quality control procedures for FDA modified and laboratory developed tests Performs quality system audits<li> <li>Works collectively with coworkers to ensure that the laboratory meets and exceeds all safety requirements including but not limited to maintaining temperature charts equipment logs control materials laboratory cleanliness and transportation of hazardous wastes to the departments pickup area<li> <li>Assists with the management of patient histocompatibility information in local and national databases including UNOS NKR NMDP Verifies each patients histocompatibility information throughout the transplant process including initial candidacy evaluation ongoing monitoring pretransplant risk assessment at the time of transplant and posttransplant immunologic monitoring<li> <li>Ensures that turnaround time standards are met within the lab section<li> <li>Maintains equipment logs and performs routine calibration and preventative maintenance on instruments and equipment in accordance with established guidelines<li> <li>Participates in reagent inventory management in the assigned area Understands reagent stability and follows manufacturer recommendations for storage conditions<li> <ul><p><b>Qualifications<b> <p> <ul><li>Bachelors degree preferably in Medical Laboratory Science or closely related field<li> <li>12 years of clinical laboratory high complexity HLA testing preferred <li> <li>ASCP American Society of Clinical Pathologist or ABHI American Board of Histocompatibility and Immunogentics or candidates who meet educational requirements but are not certified are expected to pass the ABHI certification exam after the first 12 months of employment within 1 Year<li> <ul><p><strong>Primary Duties and Responsibilities<strong> <p> <p><strong>Minimum Qualifications<strong> <p> <p><strong>Why MedStar Health<strong> <p> <p>At MedStar Health we understand that our ability to treat others well begins with how we treat each other We work hard to foster an inclusive and positive environment where our associates feel valued connected and empowered We live up to this promise through <p> <ul><li> <b>Strong emphasis on teamwork <b>our associates feel connected to each other and our mission as an organization In return our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark<li> <li> <b>Strategic focus on equity inclusion amp diversity <b>we are committed to equity for all people and communities We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization<li> <li> <b>Comprehensive total rewards package <b>including competitive pay generous paid time off great health and wellness benefits retirement savings education assistance and so much more<li> <li> <b>More career opportunities closer to home <b>as the largest healthcare provider in the BaltimoreWashington DC region there are countless opportunities to grow your career and fulfill your aspirations<li> <ul><p><strong>About MedStar Health<strong> <p> <p>MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington DC region while advancing the practice of medicine through education innovation and research Our team of 32000 includes physicians nurses residents fellows and many other clinical and nonclinical associates working in a variety of settings across our health system including 10 hospitals and more than 300 communitybased locations the largest home health provider in the region and highly respected institutes dedicated to research and innovation As the medical education and clinical partner of Georgetown University for more than 20 years MedStar Health is dedicated not only to teaching the next generation of doctors but also to the continuing education professional development and personal fulfillment of our whole team Together we use the best of our minds and the best of our hearts to serve our patients those who care for them and our communities Its how we treat people <p> <p>MedStar Health is an Equal Opportunity EO Employer and assures equal opportunity for all applicants and employees We hire people to work in different locations and we comply with the federal state and local laws governing each of those locations MedStar Health makes all decisions regarding employment including for example hiring transfer promotion compensation benefit eligibility discipline and discharge without regard to any protected status including race color creed religion national origin citizenship status sex age disability veteran status marital status sexual orientation gender identity or expression political affiliations or any other characteristic protected by federal state or local EO laws If you receive an offer of employment it is MedStar Healths policy to hire its employees on an atwill basis which means you or MedStar Health may terminate this relationship at any time for any reason<p>

Help Desk Specialist II

Company: Highlight

Location: Washington DC

Posted Mar 14, 2024

<p><strong>Overview<strong> <p> <p>Highlight Technologies is seeking skilled and dedicated Tier 2 Help Desk technicians to provide technical support to a 24x7x365 center for the Small Business Administration SBA IT service center <p> <p><strong>Responsibilities<strong> <p> <ul><li>Receive and resolve Level 2 requests via phone email and Service Now ticket system escalate alerts to appropriate personnel reboot servers and utilize multiple data sources and tools in the diagnosis and assessment of system degradation which include Citrix Active Directory Remedy WhatsUp Gold WUG MS Office Microsoft TEAMS MS Exchange Management Console Internet Explorer<li> <li>Escalate and communicate customer issues and networkrelated alerts to Level 3 NOC staff management and administration as defined by policies and escalation procedures<li> <li>Interface between customersengineers vendorsproviders leveraging Remedy while managing network operations using various network management tools<li> <li>Monitor network appliancesinfrastructure servers operating systems software applications and hardware<li> <li>Monitor system availability and performance tools Work as a team member to meet or exceed service level targets<li> <li>Demonstrate exceptional oral and written communications including customer service skills with attention to detail ability to multitask efficiently ability to work independently andor as part of a team with the capability to be proactive and resourceful in managing multiple priorities in a dynamic and fluid environment<li> <li>Knowledge of Windows and software products for troubleshooting efforts<li> <li>Manage and support enduser devices such as desktop systems and other peripheral equipment<li> <li>Develop scripts to create image of windows 10 and 11 devices to include OS files settings and the required applications<li> <li>Build test configure and get images approved with patches updates etc to be added to the base image<li> <li>Perform physical inventory validation as requested<li> <li>Other duties as assigned<li> <ul><p><strong>Qualifications<strong> <p> <ul><li>Ability to obtain Public Trust<li> <li>3+ years of experience on a help desk preferably a 24x7x365<li> <li>Possesses a range of skills and knowledge in computer hardware and software<li> <li>Extensive experience supporting Microsoftbased platforms Windows 7 or higher Active Directory Microsoft 365 Office Productivity Suite<li> <li>Proficient in Remote Desktop Services and Active Directory management<li> <li>Knowledge of Windows and software products for troubleshooting efforts<li> <li>Managing and supporting enduser devices such as desktop systems and other peripheral equipment<li> <li>Working knowledge of Service Now<li> <li>Asset Lifecycle MgmtMaint<li> <li>Experience in understanding VPN and LANWAN network troubleshooting<li> <li>Understanding of Internet security and data privacy principles<li> <ul><p><strong>About Highlight<strong> <p> <p>For over ten years Highlight has provided Development and Modernization Secure IT and Mission Solution services to our federal government customers Our team knows the technology we understand how our customers and their stakeholders work and we know how to implement industry best practices to deliver highquality endtoend solutions that minimize risk and maximize results <p> <p>Since our inception Highlight has had an employeefirst mindset Our mission is to provide employees with rewarding and impactful career opportunities In 2021 Highlights founder and CEO Rebecca Andino implemented an Employee Stock Ownership Plan to embody and expand our culture of transparency teamwork and rewarding the work of our employees By becoming an ESOP our employeeowners share in the success of the company through their ownership stake To learn more about ESOPS check out wwwesopinfoorg <p> <p>Were an Equal Opportunity Employer EOE that empowers our people to fearlessly drive change regardless of their race color religion sex gender identity sexual orientation national origin disability veteran status or other characteristics Our team is dedicated to foster diversity within our teams to promote creativity innovation and teamwork to deliver the best solutions for our customers <p> <p>To receive compensation and benefits information for this role contact us or email us at RecruitingHighlightTechcom Please include the Req ID this is at the top of the posting under the position title in the subject line of the email <p> <p>cwhp<p>

Senior Data Engineer - AWS (Remote)

Company: Fannie Mae

Location: Washington DC

Posted Mar 14, 2024

<p><b>Company Description<b> <p><p>At Fannie Mae futures are made The inspiring work we do helps make a home a possibility for millions of homeowners and renters Every day offers compelling opportunities to use tech to tackle housings biggest challenges and impact the future of the industry Youll be a part of an expert team thriving in an energizing flexible environment Here you will grow your career and help create access to fair affordable housing finance<p> <p><b>Job Description<b> <p><p>As a valued colleague on our team you will contribute to developing data infrastructure and pipelines to capture integrate organize and centralize data while testing and ensuring the data is readily accessible and in a usable state including quality assurance<br ><strong>THE IMPACT YOU WILL MAKE<strong><br >The Senior Data Engineer role will offer you the flexibility to make each day your own while working alongside people who care so that you can deliver on the following responsibilities<p> <ul><li>Identify customer needs and intended use of requested data in the development of database requirements and support the planning and engineering of enterprise databases<li> <li>Maintain comprehensive knowledge of database technologies complex coding languages and computer system skills<li> <li>Support the integration of data into readily available formats while maintaining existing structures and govern their use according to business requirements<li> <li>Analyze new data sources and monitor the performance scalability and security of data<li> <li>Create an initial analysis and deliver the user interface UI to the customer to enable further analysis<li> <ul><p><br ><p> <p><b>Qualifications<b> <p><p><strong>THE EXPERIENCE YOU BRING TO THE TEAM<strong><br ><strong>Minimum Required Experiences<strong><p> <ul><li>2+ years with Big Data Hadoop cluster HDFS Yarn Hive MapReduce frameworks Spark AWS EMR<li> <li>2+ years of recent experience with building and deploying applications in AWS S3 Hive Glue AWS Batch Dynamo DB Redshift AWS EMR Cloudwatch RDS Lambda SNS SWS etc<li> <li>2+ years of Python SQL SparkSQL PySpark<li> <li>Excellent problemsolving skills and strong verbal amp written communication skills<li> <li>Ability to work independently as well as part of an agile team Scrum Kanban<li> <ul><p><br ><strong>Desired Experiences<strong><p> <ul><li>Bachelor degree or equivalent<li> <li>Knowledge of Spark streaming technologies <li> <li>Experience in working with agile development teams<li> <li>Familiarity with Hadoop Spark information architecture Data Modeling Machine Learning ML<li> <li>Knowledge of Environmental Social and Corporate Governance ESG<li> <ul><p><strong>Skills<strong><p> <ul><li>Skilled in cloud technologies and cloud computing<li> <li>Programming including coding debugging and using relevant programming languages<li> <li>Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data<li> <li>Skilled in creating and managing databases with the use of relevant software such as MySQL Hadoop or MongoDB<li> <li>Skilled in discovering patterns in large data sets with the use of relevant software such as Oracle Data Mining or Informatica<li> <li>Experience using software and computer systems architectural principles to integrate enterprise computer applications such as xMatters AWS Application Integration or WebSphere<li> <li>Working with people with different functional expertise respectfully and cooperatively to work toward a common goal<li> <li>Communication including communicating in writing or verbally copywriting planning and distributing communication etc<li> <ul><p><strong>Tools<strong><p> <ul><li>Skilled in AWS Analytics such as Athena EMR or Glue<li> <li>Skilled in AWS Database products such as Neptune RDS Redshift or Aurora<li> <li>Skilled in SQL<li> <li>Skilled in AWS Compute such as EC2 Lambda Beanstalk or ECS<li> <li>Skilled in Amazon Web Services AWS offerings development and networking platforms<li> <li>Skilled in AWS Management and Governance suite of products such as CloudTrail CloudWatch or Systems Manager<li> <li>Skilled in Python objectoriented programming<li> <ul><p><b>Additional Information<b> <p><p>The future is what you make it to be Discover compelling opportunities at careersfanniemaecom<br >Fannie Mae is an Equal Opportunity Employer which means we are committed to fostering a diverse and inclusive workplace All qualified applicants will receive consideration for employment without regard to race religion national origin gender gender identity sexual orientation personal appearance protected veteran status disability age or other legally protected status For individuals with disabilities who would like to request an accommodation in the application process email us at careersmailboxfanniemaecom<br ><p> <p><p> <p>The hiring range for this role is set forth on each of our job postings located on Fannie Maes Career Site Final salaries will generally vary within that range based on factors that include but are not limited to skill set depth of experience certifications and other relevant qualifications This position is eligible to participate in a Fannie Mae incentive program subject to the terms of the program As part of our comprehensive benefits package Fannie Mae offers a broad range of Health Life Voluntary Lifestyle and other benefits and perks that enhance an employees physical mental emotional and financial wellbeing See more here<p>

JIRA Analyst

Company: CEdge Inc

Location: Washington DC

Posted Mar 14, 2024

<p>CEdge has an opportunity for a JIRA ANALYST Agile product managerThis role is located in SpringfieldChantilly VA If you are ready to work alongside World Renowned Technology experts and carry the skills below this is the opportunity that will inevitably take your career to unbelievable levels <p> <p><strong>This position requires a TSSCI Security Clearance<strong> <p> <p><strong>Overall Assignment Description<strong> <p> <p>The CIOTTEFTEFD requires a JIRA Analyst Agile Product Manager support to AWP program The contractor shall provide services to ensure recommended technology and capabilities meet community IT standards and are consistent with services in use across NGA and the community The frequency of occurrence of the belowlisted requirements are weekly unless otherwise stated Specifically the contractor shall <p> <p><strong>Duties may include<strong> <p> <p> Execute the agile release management lifecycle which includes daily scheduling coordinating and the management of releases across the enterprise for all customer facing external websites on all domains Top Secret Secret and Unclassified <p> <p> Maintain and track Agile development schedule in an appropriate project management capability eg JIRA Confluence etc <p> <p> Manage and lead client software release leveraging Agile processes tools and templates <p> <p> Decompose customer requests into features <p> <p> Define and document acceptance criteria for each story clearly <p> <p> Work closely with Government stakeholders to effectively manage customer expectations for all software releases <p> <p> Work directly with internal and external stakeholders including senior staff and department managers to ensure successful translation of requirements into highquality product deliverables <p> <p> Track action items and actively identify and mitigate risks <p> <p> Communicate all key project plans commitments and changes including requirements QA plans schedule and scope changes <p> <p> Manage relationships and coordinate work between different teams at different locations <p> <p> Conduct release readiness reviews backlog grooming sessions release planning events milestone reviews and business gonogo decisions <p> <p> Formulate and translate user or functional requirements and mission needs into technical terminology and specifications <p> <p> Maintain the release schedule and program road map for all core services and ensure alignment across key partners and programs <p> <p> Ensure traceability between requirements features and user stories <p> <p> Review test cases against stories acceptance criteria <p> <p> Assist in maintaining configuration management of product backlog <p> <p> Actively participating in testing and QampA sessions <p> <p> Conducting release readiness reviews backlog grooming sessions release planning events milestone reviews and Sprint Demos <p> <p><strong>Skills and Experience Required<strong> <p> <p> Bachelors Degree or equivalent experience within related field with 1114 years of work experience <p> <p> Demonstrated experience in Agile Release Management including planning andor management of release schedule and activities <p> <p> Demonstrated experience applying Agile software practices andor software development lifecycle <p> <p> Demonstrated experience leading teams handling customer feedback requirements writing user stories and acceptance criteria and developing capabilitytools documentation <p> <p> PMI Project Management Professional PMP Certification or Agile Certification <p> <p> Demonstrated excellent oral and written communication skills <p> <p> Demonstrated ability to take the initiative to complete tasks in a timely manner <p> <p> Working knowledge of quality assurancetesting methodologies <p> <p><strong>Desired<strong> <p> <p> Minimum of 2 years experience working with JIRA applications <p> <p><strong>WHATS IN IT FOR YOU<strong> <p> <p>Full Benefits Package <p> <p>10 Days PTO <p> <p>10 Paid Holidays <p> <p>401K <p> <p><strong>WHO ARE WE<strong> <p> <p>CEdge Software Consultants is an innovative IT consulting firm and a strategic business partner We offer IT solutions to Federal and State government as well as Commercial Enterprises throughout the United States Our main objective is to create an integritybased culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and team mates<p>

Billing Support Specialist

Company: OVHcloud

Location: Washington DC

Posted Mar 14, 2024

EEO StatementOVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws. Excellent communication skills, both written and verbal, is a requirement. https://us.ovhcloud.com. OVHcloud US delivers bare metal servers, hosted private cloud, hybrid and public cloud solutions. Through the OVHcloud spirit of challenging the status quo, the company brings freedom, security and innovation to solve data challenges – today and tomorrow. Working ConditionsStandard office environmentCompany Description – About OVHcloudOVHcloud US is a subsidiary of OVHcloud, a global cloud provider that specializes in delivering industry-leading performance and cost-effective solutions to better manage, secure, and scale data. OVHcloud manages 40 data centers across 12 sites on four continents, manufacturing its own servers, building its own data centers and deploying its own fiber-optic global network to achieve maximum efficiency. With a 21-year heritage, OVHcloud is committed to developing responsible technology and strives to be the driving force behind the next cloud evolution. Experience using a ticketing system for support (ServiceNow, Zendesk). Strong organizational skills with the ability to prioritize multiple issues/requests.

Implementation Manager

Company: Govini

Location: Washington DC

Posted Mar 14, 2024

<p><span>Company Description<span><p> <p><br ><p> <p><span>Govini builds software that accelerates the Defense Acquisition Process The Ark Govinis flagship product combines commercial data and artificial intelligence into applications that solve challenges across the entire spectrum of Defense Acquisition including Supply Chain Science and Technology Production Sustainment and Modernization With the Ark the Acquisition community eliminates slow manual processes and gains the ability to rapidly imagine produce and field critical warfighting capabilities The Ark transforms Defense Acquisition into a strategic advantage Govini has offices in Arlington Virginia and Pittsburgh Pennsylvania<span><p> <p><br ><p> <p><br ><p> <p><span>Job Description<span><p> <p><br ><p> <p><span>We are seeking an experienced professional to manage a team of Product Implementation staff at various levels in driving robust software adoption across Govinis user base and delivering an inspiring customer experience<span><p> <p><br ><p> <p><span>The Manager of Product Implementation is responsible for defining and optimizing customer engagement by driving new outcomesoriented initiatives In this role you will own the implementation and technical enablement of strategic deployments provide surge support to deployments assigned to their direct reports and work closely with Engagement Managers and Sales to align on account strategies renewal forecasting coverage plans and account opportunities and risks You will strengthen the product feedback loop and build effective relationships with Product Managers Engineering Data Science and QA You will be accountable for implementing operational practices to track the performance of teams and individuals<span><p> <p><br ><p> <p><span>Success in this role requires deep expertise in Govinis software and data strong communication and organizational skills and the ability to lead and influence people You must collaborate effectively with crossfunctional teams to achieve common objectives while also leading various projects at the same time You will hire and develop Implementation Specialists and Implementation Leads and guide them as they embed with customers to deliver exceptional support The ideal candidate for this role will have experience in setting and assessing key performance metrics making responsible decisions in ambiguous settings and delivering results related to user adoption retention and renewal<span><p> <p><br ><p> <p><span>This role is a fulltime position located out of our office in Arlington VA <span><p> <p><span>This role will require up to 50 75 of travel<span><span><span><p> <p><b>Scope of Responsibilities<b> <p><ul><li>Hire train and lead a team of software implementation professionals<li> <li>Plan and allocate resources monitor progress and keep stakeholders informed through the deployment lifecycle<li> <li>Oversee the execution of customer engagements to drive product utilization using targeted engagement strategies<li> <li>Address and solve user needs through the use of Govinis platform and creatively develop solutions to difficult user problems<li> <li>Capture client feedback surface user problems and elicit user requirements to support the evolution of the Govini platform work with Product Management to ensure user feedback is integrated into the product roadmap<li> <li>Address escalated client issues with speed and urgency orchestrating resources across the company as appropriate<li> <li>Help to drive and enable renewals and expansions reduce churn and drive new business growth through greater advocacy<li> <li>Provide leadership to a highly motivated and engaged team<li> <li>Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization<li> <ul><p><b>Qualifications<b> <p><ul><li>US Citizenship is required<li> <p><br ><p> <div><u>Required Skills<u><div> <li>Bachelors Degree or higher<li> <li>Expertise in national security defense policy federal budgeting acquisition and procurement processes government contracting supply chains andor product management for public sector customers <li> <li>Minimum of seven years of experience in customer success public sector consulting advisory services softwareasaservice SaaS or subscriptionbased tools information services or data analytics<li> <li>Minimum 2 years of people management experience<li> <li>Proven excellence in interacting with DoD andor national security senior leaders<li> <li>Strong written and oral communication skills including strong presentation skills<li> <li>Knowledge of Federal organizations and functions eg understanding organizational structures hierarchies and how to apply software product use cases to target stakeholders <li> <li>Passionate about leading people and improving processes <li> <li>Demonstrated aptitude to learn new technical content <li> <li>Demonstrated excellence in analytical thinking process development and improvement problemsolving communication delegation and planning<li> <li>Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity<li> <li>Proven ability to develop strategies translate them into initiatives and track successful delivery<li> <li>Willingness to work hard be strategic and do the right thing for the business<li> <p><br ><p> <div><u>Desired Skills<u><div> <li>Current possession of a US security clearance or the ability to obtain one with our sponsorship<li> <li>Experience in or exposure to the nuances of a startup or other entrepreneurial environment<li> <li>Masters Degree preferred <li> <ul><p> <p><p><span>We firmly believe that past performance is the best indicator of future performance If you thrive while building solutions to complex problems are a selfstarter and are passionate about making an impact in global security were eager to hear from you<span><p> <p><br ><p> <p><b>Govini is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability and protected veterans status or any other characteristic protected by law<b><p> <p><p>

Database Administrator SME

Company: BigBear.ai

Location: Washington DC

Posted Mar 14, 2024

<p><strong>Overview<strong> <p> <p><strong>BigBear AI<strong> is actively seeking to add a <strong>Database Administrator<strong> to learn and become the Army Synchronization Tool AST Subject Matter Expert SME to our team The position will provide a full range of AST SIPR application customer and application management support tasks The successful candidate will have database administration and SQL expertise along with knowledge of the AST SIPR Global Force Management GFM sourcing and Equipment Common Operating Picture 20 ECOP 20 applications The desired candidate must be a selfstarter equally talented in individual and team focused working alongside other members of the AST and larger BigBear Team <p> <p>The position is fulltime five days a week onsite at the BigBear facility in Crystal City VA at the Taylor Building <p> <p><strong>What you will do<strong> <p> <ul><li>Provide Army subject matter expertise and work as a liaison between various BigBear and Army functional proponents and the BigBear technical team supporting ASTs IL6 instance<li> <li>Customer support <ul><li>General subject matter expertise for full application functionality<li> <li>Specialized customer support with custom SQL queries data management standard and custom reports<li> <li>Other customer needs as required<li> <ul><li> <li>External data connection maintenance and troubleshooting<li> <li>Assist with new code releases and bug fixes<li> <li>Execute data and ETL updates<li> <li>Troubleshoot and remediate system issues and outages with the server team<li> <li>Recommend improvements and upgrades to systems based on users needs<li> <li>Review application and web server logs to identify and report securityrelated issues in coordination with Information Assurance manager<li> <li>Maintain system performance efficiency and integrity of a database system in coordination with the larger BigBear IL6 team<li> <li>Provide oral and written advice and explanations to technicians and senior leaders<li> <li>Collaborate with Business Analysts Information Assurance Cyber and QA staff<li> <li>Provide user support postlaunch and assist with creating user education materials written and video<li> <li>Additional opportunities to use amp develop skills in company Hackathons<li> <ul><p><strong>What you need to have<strong> <p> <ul><li><strong>Clearance Must possess and maintain an Active Secret security clearance or higher<strong><li> <li>Bachelors degree in computer science or comparable degree or <ul><li>Associate degree and 7+ years of experience or<li> <li>Masters Degree and 3+ years of experience or<li> <li>PhD and some professional experience<li> <li>in lieu of bachelors degree 9+ years of relevant experience<li> <ul><li> <li>Minimum of five years of database admin experience<li> <li>Minimum of three yearsexperience with Department of the Army Department of Defense andor Joint Staff force structure programs automation systems and strategic operational requirements <li> <li>DoD Directive 8570814001 IATIAM Level 2 Certification such as Security+ or ability to obtain within 60 days of hire<li> <li>Demonstrated excellence in analytical and conceptual thinking skills<li> <li>An ability to rapidly internalize unfamiliar concepts and systems determine how best to leverage automation to resolve inefficiencies and improve collaboration <li> <li>Proven documentation skills and demonstrable competency with Microsoft Office applications Word Excel Power Point Visio Share Point Teams and Access<li> <li>Demonstrable experience leveraging relational databases to support application development SQL skills required<li> <li>Excellent communication and collaboration skills with the ability to work effectively with crossfunctional teams<li> <li>Detailoriented mindset with a commitment to delivering highquality results<li> <li>Excellent problemsolving skills and the ability to work collaboratively<li> <li>Experience with project and task planning to include scope of work time estimation and resource assignment <li> <li>Ability to resolve problems in a timely professional manner within a team environment <li> <li>An ability to rapidly internalize unfamiliar concepts and systems determine how best to leverage automation to resolve inefficiencies and improve collaboration <li> <li>Proven documentation skills and demonstrable competency with Microsoft Office applications Word Excel Power Point Visio Share Point Teams and Access<li> <li>Ability to impact operations and effect change without being confrontational<li> <li>Ability to work independently and as part of a collaborative team<li> <ul><p><strong>What wed like you to have<strong> <p> <ul><li>Experience with a statistical tool is a plus<li> <li>Collecting analyzing documents and business processes a plus<li> <li>Data modeling dimensional modeling and working with large data sets<li> <li>Trave<strong>l<strong> Occasional CONUS Travel required ~ 5 10<li> <ul><p><strong>About BigBearai<strong> <p> <p>BigBearai delivers AIpowered analytics and cyber engineering solutions to support missioncritical operations and decisionmaking in complex realworld environments BigBearais customers which include the US Intelligence Community Department of Defense the US Federal Government as well as customers in manufacturing healthcare commercial space and other sectors rely on BigBearais solutions to see and shape their world through reliable predictive insights and goaloriented advice Headquartered in Columbia Maryland BigBearai is a global public company traded on the NYSE under the symbol BBAI For more information please visit httpbigbearai and follow BigBearai on Twitter BigBearai <p> <p><b>What you will do<b> <p> <ul><li>Provide Army subject matter expertise and work as a liaison between various BigBear and Army functional proponents and the BigBear technical team supporting ASTs IL6 instance<li> <li>Customer support <ul><li>General subject matter expertise for full application functionality<li> <li>Specialized customer support with custom SQL queries data management standard and custom reports<li> <li>Other customer needs as required<li> <ul><li> <li>External data connection maintenance and troubleshooting<li> <li>Assist with new code releases and bug fixes<li> <li>Execute data and ETL updates<li> <li>Troubleshoot and remediate system issues and outages with the server team<li> <li>Recommend improvements and upgrades to systems based on users needs<li> <li>Review application and web server logs to identify and report securityrelated issues in coordination with Information Assurance manager<li> <li>Maintain system performance efficiency and integrity of a database system in coordination with the larger BigBear IL6 team<li> <li>Provide oral and written advice and explanations to technicians and senior leaders<li> <li>Collaborate with Business Analysts Information Assurance Cyber and QA staff<li> <li>Provide user support postlaunch and assist with creating user education materials written and video<li> <li>Additional opportunities to use amp develop skills in company Hackathons<li> <ul><p><b>What you need to have<b> <p> <ul><li><strong>Clearance Must possess and maintain an Active Secret security clearance or higher<strong><li> <li>Bachelors degree in computer science or comparable degree or <ul><li>Associate degree and 7+ years of experience or<li> <li>Masters Degree and 3+ years of experience or<li> <li>PhD and some professional experience<li> <li>in lieu of bachelors degree 9+ years of relevant experience<li> <ul><li> <li>Minimum of five years of database admin experience<li> <li>Minimum of three yearsexperience with Department of the Army Department of Defense andor Joint Staff force structure programs automation systems and strategic operational requirements <li> <li>DoD Directive 8570814001 IATIAM Level 2 Certification such as Security+ or ability to obtain within 60 days of hire<li> <li>Demonstrated excellence in analytical and conceptual thinking skills<li> <li>An ability to rapidly internalize unfamiliar concepts and systems determine how best to leverage automation to resolve inefficiencies and improve collaboration <li> <li>Proven documentation skills and demonstrable competency with Microsoft Office applications Word Excel Power Point Visio Share Point Teams and Access<li> <li>Demonstrable experience leveraging relational databases to support application development SQL skills required<li> <li>Excellent communication and collaboration skills with the ability to work effectively with crossfunctional teams<li> <li>Detailoriented mindset with a commitment to delivering highquality results<li> <li>Excellent problemsolving skills and the ability to work collaboratively<li> <li>Experience with project and task planning to include scope of work time estimation and resource assignment <li> <li>Ability to resolve problems in a timely professional manner within a team environment <li> <li>An ability to rapidly internalize unfamiliar concepts and systems determine how best to leverage automation to resolve inefficiencies and improve collaboration <li> <li>Proven documentation skills and demonstrable competency with Microsoft Office applications Word Excel Power Point Visio Share Point Teams and Access<li> <li>Ability to impact operations and effect change without being confrontational<li> <li>Ability to work independently and as part of a collaborative team<li> <ul>

Network Engineer (Top Secret Required)

Company: Improvix Technologies

Location: Washington DC

Posted Mar 14, 2024

<p><strong>Senior Network Engineer<strong> <p> <p><strong>Improvix Technologies Inc<strong>is seeking highly motivated professional and responsible Senior Network Engineer to manage and maintain the network on behalf of a Federal client The following outlines responsibilities and duties for the position <p> <p>As a Senior Network Engineer you will be responsible for managing and mentoring junior Network Engineering staff and handling advanced support issues Ultimately you will be responsible for the functional management of our network the delegation of tasks and the resolution of network issues <p> <p>To ensure success as a Senior Network Engineer you should have extensive experience working with enterprise networks highlevel managerial skills and advanced project management skills A Topclass Senior Network Engineer ensures the networking team performs as a cohesive unit maintaining the stability and performance of the network <p> <p><strong>Candidates must have a TS clearance for this position<strong> <p> <ul><li>Provides system design architecture and Tier III support for a predominately Cisco environment that includes core routeswitch firewalls security and wireless <li> <li>Develops and maintains Enterprise system monitoring and management tools such as Solarwinds Splunk Wireshark Cisco Ironport Bluecat Proteus and Cisco IS<li> <li>Utilizes enterpriselevel tools and products to provide network services including firewalls IPSIDS DNS DHCP web security TACACS+ VPN and NAC<li> <li>Researches and implements Cisco SRNDSAFE and industry best practices<li> <li>Supports and maintains LinuxUnix and other open source software to include BIND and Nessus<li> <li>Works with network server storage virtualization ie MDS switching infrastructure VSAN VRF VPN and VMWare vSphere<li> <li>Works with IOS NXOS EIGRP BGP GRE and OSPF<li> <li>Day to day network maintenance to include installation configuration operation and troubleshooting<li> <li>Review and analyze current network processes and procedures<li> <li>Develop and recommend improvements to network processes and procedures<li> <li>Implement manage and maintain approved network process improvement recommendations<li> <li>Develop and implement quality assurance and quality control plans for maintenance of the network<li> <li>Review analyze document and implement disaster recovery plans for the network<li> <li>Research design and implement security solutions for network infrastructure<li> <li>Monitor review analyze performance tune and make recommendations that will result in continued optimization of the network<li> <li>Administer and manage firewall security appliances<li> <li>Monitor review analyze performance tune and make recommendations that will result in continued optimization of the network<li> <li>Document install configure operate and troubleshoot switches firewalls routers wireless systems and ancillary support systems<li> <li>Recognize track report on and mitigate potential network security vulnerabilities<li> <li>Generate and follow procedures for ensuring the continued reliability of the network<li> <li>Research compile and analyze network designs to assist with the resolution of network issues<li> <li>Apply standards policies principles practices and techniques of network engineering and documentation<li> <li>Utilize experience with network protocols subnets virtual LANs firewalls VPNs and other common network technologies<li> <ul><p><strong>Minimum Requirements<strong> Education High school Graduate or equivalent College Degree preferred Certification Network+ or six 6 months of additional technical experience Technical Experience 1year experience performing help desk response team or administratorrelated duties Security Clearance Top Secret Clearance with SCI <p> <p><strong>Desired Requirement<strong> Microsoft Certified Desktop Support Technician MCDST <p> <p><strong>Basic Qualifications<strong> <p> <p>To be considered for this position you must minimally meet the knowledge skills and abilities listed below Motivated with high integrity honesty and ethics Must have an existing active Top Secret Clearance Must have effective communication skills to ensure the customers and solution teams are aware of any changes issues or needs Strong work ethic energetic motivated to complete tasks in a timely manner possess an attitude of commitment to the mission and clear accountability Translates technical terminology into common business language to ensure understanding by all stakeholders Maintains relationships with appropriate technology partners internal and external in developing deploying and supporting technical solutions if necessary Encourages teamwork and performance toward business goals and objectives Exhibits strong professionalism and reacts well under pressure and stressful circumstances Proven ability to make and implement difficult decisions while respecting the needs and ideas of our clients partners and team members Exercises sound judgment in decision making Driven by performance success of the client and the delivery of results Comfortable in a fastpaced complex and sometimes ambiguous environment Must be visible to customer and bring value and confidence to customer relationship <strong>Improvix Technologies Inc<strong>is an Information Technology and Services company focused on developing implementing and managing secure mobile technology solutions We invite you to join our dynamic organization serving federal and corporate clients Improvix Technologies offers competitive salaries and a comprehensive benefits package to provide our employees with financial and health protection and advantages they deserve Our benefits include 401K matching life insurance up to four weeks of paid annual leave transit and training compensation health dental and vision benefits <strong>Improvix Technologies Inc<strong>is committed to hiring and retaining a diverse workforce We are proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race sexual orientation religion age national origin disability status or any other class protected by law US Citizenship is required for most positions <p> <p>Job Type Fulltime <p> <p>Skills amp Requirements Qualifications <p> <p>At we understand the importance of secure and reliable IT solutions To this end our stellar track record highlights our consistent delivery of costeffective stronglysecure and highlyintegrated IT solutions that exceed customers expectations and enhance the Governments technology landscape We invite you to join our dynamic organization serving federal and corporate clients Improvix Technologies offers competitive salaries and a comprehensive benefits package to provide our employees with financial and health protection and advantages they deserve Our benefits include 401K matching life insurance up to four weeks of paid annual leave transit and training compensation health dental and vision benefits <p> <p>Improvix Technologies Incis committed to hiring and retaining a diverse workforce We are proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race sexual orientation religion age national origin disability status or any other class protected by law US Citizenship is required for most positions<p>

FSR I (Reston)

Company: TD Bank

Location: Washington DC

Posted Mar 14, 2024

It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. Inclusiveness Our Commitment to Diversity, Equity, and Inclusion At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity. Good verbal and communication skills needed. FSRs need to provide consistent, exemplary Customer Service by providing expert Advice concerning a wide range of investment products, banking products and services to new and existing Customers. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. As an organization, we keep growing - and so will you.

Senior Solutions Architect - Public Sector

Company: Cloudera

Location: Washington DC

Posted Mar 14, 2024

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Experience with software automation technologies such as Ansible, etc. You may also have: Experience with structured programming languages such as Java, Python, etc. Experience implementing big data use-cases, understanding of standard design patterns commonly used in Hadoop-based deployments. Experience installing and administering multi-node Hadoop clusters Strong experience implementing solutions in an Enterprise Linux or Unix environment Strong understanding of various enterprise security solutions such as LDAP and/or Kerberos Good understanding of network configuration, devices, protocols, speeds and optimizations Knowledge of programming and scripting languages Strong understanding with using network-based APIs, preferably REST/JSON or XML/SOAP Knowledge of database design, administration and Data Modeling with star schema. Experience using streaming centric solutions such as Kafka or Flink Hands-on experience with Apache NiFi or Cloudera CFM. You will own, evangelize and collaborate with our customers, devise reference enterprise data architectures. As A Senior Solutions Architect on our Public Sector team, you will: Work directly with Federal customer's technical resources to devise and recommend solutions based on the understood requirements Analyze complex distributed production deployments, and make recommendations to optimize performance Help design and implement Big Data architectures and configurations to enable our customers Work closely with Cloudera's teams at all levels to help ensure the success of project consulting engagements with customer Drive projects with customers to successful completion Write and produce technical documentation, knowledge base articles Participate in the pre-and post- sales process, helping both the sales and product teams to develop customers' requirements Attend speaking engagements when needed We're excited about you if you have: TS/SCI clearance with Full Scope Polygraph 4+ years of Professional Services (customer facing) experience architecting large scale storage, data center and /or globally distributed solutions within a Federal or IC agency Experience designing and deploying production large-scale Hadoop solutions Ability to understand and translate customer requirements into technical requirements Experience designing data queries in a Hadoop environment using tools such as Apache Hive, Apache Phoenix, Apache Spark or others. If this excites you, come join us and be part of the future of Data! As a team member, You get to engage with new customer prospects, covering topics such as technology strategy and business objectives, through to production implementations at large multi-cluster customers.

Key Account Manager- DMV

Company: Cutera

Location: Washington DC

Posted Mar 14, 2024

<p><b>Company Description<b> <p><p><strong>About Us <strong>Cutera is a leading global aesthetics device company with a comprehensive product portfolio and a global distribution footprint We are a fastpaced hightech medical device company looking for the right person to help grow our business and reap the rewards of doing it We hire the best people and provide them the best comp and benefits to help improve their lives Read more at wwwcuteracom<p> <p><b>Job Description<b> <p><p>A Key Account Manager Core is responsible for all aspects of customer relationship management consumables sales in the assigned territory This includes planning organizing and implementing all account management activities related to the sale onboarding and utilization of Cuteras key core devices with high accountability for achieving territory utilization quotas and objectives<p> <p><strong>Compensation<strong><p> <p>Cutera expects to reasonably pay in the range listed below for this position based on the city and state listed in the job posting<p> <ul><li>Base Salary Range $75000 $115000 annually paid twice a month 15th and last day<li> <li>Uncapped Incentive Compensation potential is $70000 at plan paid Quarterly<li> <li>Monthly Auto Allowance of $60000 paid with regular payroll<li> <li>Other incentive opportunities are also available<li> <ul><p>The actual compensation is influenced by a wide array of factors including but not limited to skill set level of experience education and candidate residence if the position is remote or fieldbased <p> <p><strong>Roles and Responsibilities<strong><p> <ul><li>Responsible for performing effective territory penetration coverage and account identification to drive sales and increase the customer base for consumables<li> <li>Providing training presentations and demonstrations to the customer on the application and use of the companys products using effective communication and sales techniques<li> <li>Engage and drive accounts to grow existing business and generate new business opportunities and sales revenue growth<li> <li>Analyze practice readiness and customize activities to maximize utilization and profitable revenue<li> <li>Ongoing customer education regarding the indications contraindications and safety of Cutera products and how they fulfill the customers needs<li> <li>Educating and supporting customers with marketing internal office branding patient segmentation and external marketing strategies including inoffice marketing events website reviews and promotions<li> <li>Supporting and helping to facilitate the execution of regional training workshops and tradeshows in collaboration with internal partners within the territory<li> <li>Preplanning sales calls and maintaining efficient time management skills to ensure maximum customer contact and customer service<li> <li>Completing administrative responsibilities including periodic business plans weekly expense reports uptodate territory account profiles and customer database Manage daytoday sales administration activities in a detailed and timely manner<li> <li>Maintaining updated knowledge of the industry and competitive products<li> <li>Maintain consistent communication with Regional Account Manager on matters related to the territory including accurate forecasting<li> <li>Demonstrate a strong work ethic and represent the Company with high integrity ethics honesty loyalty and professionalism<li> <li>Optimize selling time and results by developing and following account plans<li> <li>Identify target and close new highquality accounts<li> <li>Execute staff onboarding and development training<li> <li>Demonstrate the value of newadditional products and services to existing customers<li> <ul><p><br ><br ><p> <p><b>Qualifications<b> <p><p><strong>Education<strong><p> <ul><li>Bachelors degree or equivalent experience<li> <ul><p><strong>Requirements<strong><p> <ul><li>Valid Drivers License<li> <li>Ability to use word processing database applications and various software programs such as Excel and PowerPoint<li> <li>Ability to travel adequately to cover the region including overnight stays attend tradeshows and corporate and training meetings see the percentage of travel at the top of this document<li> <li>3+ years of experience working in a fieldbased marketing or sales role with a proven track record of driving revenue growth preferably in aesthetics dermatology or the medical device industry<li> <li>Ability to communicate effectively orally and in writing with all levels of employees<li> <li>Proven ability to provide a high level of customer service and support to achieve practice integration and ensure high customerpatient satisfaction<li> <li>High level of accountability reliability and followup<li> <li>Ability to make effective and persuasive communications and technical presentations to physicians management andor large groups Ability to thoroughly understand and communicate the attributes and qualities of Company products using professional selling and closing skills<li> <ul><ul><li>Positive attitude and passion for working within the aesthetic field<li> <ul><p><strong>Finally Whats In It for YOU<strong><p> <ul><li>Career growth we are growing and like to promote within where possible<li> <li>Financial independence<li> <li>A full slate of benefits medical dental vision ADampD life insurance shortlong term disability 401K ESPP the list goes on<li> <ul><p><br ><p> <p><b>Additional Information<b> <p><p>All your information will be kept confidential according to EEO guidelines<p> <p><p> <p>If you are ready to become part of our spectacular growing and FUN company then apply today<p> <p>We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status<p> <p>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment Please contact us to request accommodation<p> <p><em>Applicants responding to this posting must be able to provide proof of eligibility to work in the United States Competitive salary benefits ESPP and stock options Cutera is an Equal Employment Opportunity Employer<em><p>

Project Managers

Company: Amtrak

Location: Washington DC

Posted Mar 14, 2024

<p><b>Your success is a train ride away<b> <p> <p>As we move Americas workforce toward the future Amtrak connects businesses and communities across the country We employ more than 20000 diverse energetic professionals in a variety of career fields throughout the United States The safety of our passengers our employees the public and our operating environment is our priority and the success of our railroad is due to our employees <p> <p><b>Are you ready to join our team<b> <p> <p>Our values of Do the Right Thing Excel Together and Put Customers First are at the heart of what matters most to us and our Core Capabilities Building Trust Accountability Effective Communication Customer Focus and Proactive Safety amp Security are what every employee needs to know and do to be most impactful at Amtrak By living the Amtrak values focusing on our capabilities and actively embracing and fostering diverse ideas backgrounds and perspectives together we will honor our past and make Amtrak a company of the future <p> <p><b>Opportunities Program ManagersSr Program Managers for Infrastructure Capital Delivery<b> <p> <p>Amtrak will be hiring Project ManagerProgram Manager professionals to support our Capital Delivery department Open positions may include <p> <ul><li>Program Managers<li> <li>Sr Program Managers<li> <ul><p><b>If you would like to be considered for our upcoming Project Management opportunities please apply here<b> <p> <p>The Program Sr Program Manager is responsible for delivery of largescale moderate to highrisk programs with multimillion dollar cost impacts and multiyear delivery schedule The programs may encompass multiple projects crossdepartmental interfaces multiple technologies geographies and assets Individuals in this role work independently with some indirect supervision PMO Director or AVP and may have either direct reports or matrixed subordinate team members The role requires regular analytical and metricsbased reporting to other staff Executive Committee and stakeholders <p> <p>Opportunities will exist to support major capital construction and infrastructure renewal projects in various locations across the Amtrak system Some examples of our capital projects include <p> <ul><li>Susquehanna River Bridge<li> <li>East River Tunnels<li> <li>Connecticut River Bridge<li> <li>Frederick Douglass BampP Tunnels<li> <li>Concrete Tie Replacement Program<li> <li>Hudson River Tunnel<li> <ul><p><b>Preferred Skills amp Experience<b> <p> <ul><li>Strong project and program management skills <li> <li>Superb communication and stakeholder management skills with focus on collaboration team building and customer service <li> <li>Effectiveness working diplomatically across teams with varying objectives <li> <li>Microsoft Office Word Excel Visio PowerPoint MS Project <li> <li>Bachelors degree with a minimum of 9 years of relevant experience or any combination of relevant education and experience <li> <li>PMP certification <li> <li>Must have work authorization in the United States <li> <li>Graduate degree <li> <li>Transportation industry background <li> <ul><p>The salaryhourly range is $113200 176040 Pay is based on several factors including but not limited to education work experience certifications etc Depending on an employees assigned worksite or location Amtrak may consider a geopay differential to be applied to the employees base salary Amtrak may offer additional incentive and pay programs to recognize and reward our employees including a shortterm incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position andor longterm incentive plan compensation In addition to your salary Amtrak offers a comprehensive benefit package that includes health dental and vision plans health savings accounts wellness programs flexible spending accounts 401K retirement plan with employer match life insurance short and long term disability insurance paid time off backup care adoption assistance surrogacy assistance reimbursement of education expenses Public Service Loan Forgiveness eligibility Railroad Retirement sickness and retirement benefits and rail pass privileges Learn more about our benefits offerings here <p> <p><b>Requisition ID<b>160877 <p> <p><b>Posting Locations<b>District of Columbia New York Pennsylvania <p> <p><b>Job FamilyFunction<b>Engineering <p> <p><b>Relocation Offered<b>No <p> <p><b>Travel Requirements<b>Up to 25 <p> <p><b>You power our progress through your performance<b> <p> <p>We want your work at Amtrak to be more than a job We want your career at Amtrak to be a fulfilling experience where you find challenging work rewarding opportunities respect among colleagues and attractive compensation Amtrak maintains a culture that values high performance and recognizes individual employee contributions <p> <p>Amtrak is committed to a safe workplace free of drugs and alcohol All Amtrak positions requires a preemployment background check that includes prior employment verification a criminal history check and a preemployment drug screen <p> <p>Candidates who test positive for marijuana will be disqualified regardless of any state or local statute ordinance regulation or other law that legalizes or decriminalizes the use or possession of marijuana whether for medical recreational or other use Amtraks preemployment drug testing program is administered in accordance with DOT regulations and applicable law <p> <p>In accordance with DOT regulations 49 CFR 4025 Amtrak is required to obtain prior drug and alcohol testing records for applicantsemployees intending to perform safetysensitive duties for covered Department of Transportation positions If an applicantemployee refuses to provide written consent for Amtrak to obtain these records the individual will not be permitted to perform safetysensitive functions <p> <p>In accordance with federal law governing security checks of covered individuals for providers of public transportation Title 6 USC 1143 Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses <p> <p>Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education training and experience <p> <p>Amtrak is an EOEAffirmative Action MinorityFemale employer and we welcome all to apply We consider candidates regardless of racecolor religion sex including pregnancy childbirth and related conditions national originethnicity age disability intellectual mental and physical veteran status marital status ancestry sexual orientation gender identity and gender expression genetic information citizenship or any other personal characteristics protected by law<p>

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

Related Pages