Customer Satisfaction Jobs in Washington DC

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Senior Engineer, Autonomy (R2505)

Company: Shield AI

Location: Washington DC

Posted Mar 13, 2024

<p><b>Introduction to Shield AI<b><p> <p>Founded in 2015 Shield AI is a venturebacked defense technology company whose mission is to protect service members and civilians with intelligent systems In pursuit of this mission Shield AI is building the worlds best AI pilot Its AI pilot Hivemind has flown a fighter jet F16 a vertical takeoff and landing drone VBAT and a quadcopter Nova The company has offices in San Diego Dallas Washington DC and abroad Shield AIs products and people are currently in the field actively supporting operations with the US Department of Defense and US allies <p> <p><br ><p> <p>The Hivemind Solutions team is responsible for applying our AI reference pilot to a variety of complex customer use cases As an Autonomy Engineer you will be responsible for integrating the Shield AI reference pilot onto various aerial platforms You will develop and tailor autonomous behaviors to fit the customer need You will be responsible for interacting with Hivemind Test teams to test analyze and ensure autonomous behaviors meet requirements and assist with flight testing and deployment<p> <p><b>What Youll Do <b> <p><ul><li>Participate in the development of autonomy solutions tailoring the AI reference pilot to specific platforms and use cases for our customers Utilize your background in autonomy and mission CONOPs to ensure a robust and reliable solution<li> <li>Focus on the implementation of tasks and behaviors to enable multiagent collaborative behaviors that adapt to their changing environment<li> <li>Participate in the evaluation and analysis of autonomy solutions rigorously test your solutions using our simulation amp analytics framework working with our Hivemind Test teams to identify and correct issues<li> <ul><p><b>Required Qualifications <b> <p><ul><li>BSMS in Computer Science AerospaceMechanical Engineering or similar degree <li> <li>5+ years of applied industry experience in the fields of roboticsautonomy development with a Bachelors degree or 4 years and a Masters degree or 2 years with a PhD or equivalent work experience<li> <li>Familiar with Unix environments <li> <li>Strong C++ development experience in a Linux environment <li> <li>Demonstrated ability working in large groups 10+ working in shared codebases <li> <li>Use of git source code management <li> <li>Experience with software engineering process concepts such as CICD <li> <li>Experience with containerization tools such as Docker <li> <li>Ability to work independently in a teambased environment <li> <li>Ability to obtain a SECRET clearance <li> <li>Willing to workrelocate to the DC metroplex<li> <ul><p><b>Preferred qualifications <b> <p><ul><li>Active Secret Clearance or higher <li> <li>MS or greater in computer science aerospacemechanical engineering or equivalent degreeexperience <li> <li>Experience in multiagent coordination and behaviors <li> <li>Experience in DoD specific technologies related to autonomous aircraft and mission relevant environments <li> <ul><p> <p><p>LC<p> <p>LIOE1 <p> <p><br ><p> <p>Total package details<p> <p>Regular employee positions Salary within range listed above + Bonus + Benefits + Equity if applicable<p> <p>Temporary employee positions Hourly within range listed above + temporary benefits package applicable after 60 days of employment<p> <p>InternsMilitary FellowsParttime not eligible for bonus benefits or equity<p> <p>Actual compensation is influenced by a wide array of factors including but not limited to skill set level of experience licenses and certifications and specific work location All offers are contingent on a cleared background check<p> <p><br ><p> <p>If youre interested in being part of our team apply now <p> <p><br ><p> <p>Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age marital status disability gender identity or Veteran status If you have a disability or special need that requires accommodation please let us know <p> <p><p>

DevOps Software Engineer

Company: Systems Definition Inc

Location: Washington DC

Posted Mar 13, 2024

<p><b>Company Description<b> <p><p>SDI is a growing small business located in Alexandria Virginia providing software development and technical services to federal agencies government contractors public sector agencies and commercial organizations Our activities support initiatives for Defense First Responder safetyaccountability aerospace custom applications and web technologies We have developed innovative software applications to support DoD and First Responder safety and accountability activities including applications used daily by FDNY and other US fire departments SDIs focus is always on meeting Customer requirements to ensure that their goals deliverables and deadlines are satisfied<p> <p><b>Job Description<b> <p><p>We are seeking a selfmotivated DevOps engineer with demonstrated experience in modern web application architectures involving microservices and cloud platform orchestration tools Kubernetes Helm and Rancher<p> <p>The position will involve software development continuous integrationdelivery and testing of a web application designed to support DoD mission planning and National Security objectives The DevOps engineer must be comfortable with Java build processes and tools such as Gradle and Maven The DevOps engineer must have knowledge in designing and implementing streamlined cloudfriendly CICD pipelines to support a fastpaced delivery schedule The engineer will need skills to integrate commercial or open source tools to automate processes that improve QA capabilities<p> <p>This is an Agile development environment working on stateoftheart algorithms and technology for a DoD customer located in Washington DC The developer would attend team meetings work with engineering teams documentation teams and other developers to create solutions<p> <p>We anticipate a hybrid blend of onsite and remote work efforts SDI personnel are currently able to work remotely from home with a limited amount of time spent at the Customers Washington DC site<p> <p><b>Qualifications<b> <p><p><strong>Qualifications<strong><p> <ul><li><strong>US Citizenship required for consideration Must be able to obtain Secret clearance An existing clearance is a plus<strong><li> <li>Strong communication skills<li> <li>Able to work independently and with little direct supervision or oversight<li> <li>Strong analytical and problem solving skills<li> <li>DevOps experience with Kubernetes Rancher andor OpenShift and Helm<li> <li>Experience with automated build process tools Jenkins<li> <li>Knowledge of Gradle and Maven<li> <li>Microservice migration experience<li> <li>Containerization Docker Spring Boot etc<li> <li>Agile development experience with Sprint and Retrospective experience in a team environment<li> <li>Experience with relational databases<li> <li>Multiplatform development environments<li> <li>Version control and FeatureDefect tracking experience with Atlassian Tools JIRA Confluence Struts etc All work is tracked and managed in the Atlassian tools<li> <li>A Bachelors Degree or higher in Computer Science Engineering or equivalent is required <li> <ul><p><strong>Desired Qualifications<strong><p> <ul><li>Full stack Java experience<li> <li>Experience with Spring and Hibernate<li> <li>Experience with PostgreSQL<li> <li>Experience with the OpenAPI specification and tools<li> <li>Java EE application development WildFly<li> <li>Security+ certification<li> <li>Data visualization technologies including mapping<li> <li>Ability to handle multiple projects with various priorities and deadlines<li> <li>Ability to work both independently and in a collaborative environment<li> <ul><p><b>Additional Information<b> <p><p>SDI provides a casual and flexible work environment with excellent benefits including a generous holiday and leave package health and dental medical coverage SIRA retirement plan performance bonuses and more<p> <p><em>Systems Definition is an Equal Employment Employer The company provides equal employment opportunity to all applicants without regard to race color religion sex national origin age marital status disability status or genetic information​ Systems Definition is committed to providing equal employment opportunity for all persons in all facets of employment including recruiting hiring compensation promotion training benefits transfers and working conditions<em><p> <p><br ><p><p>All your information will be kept confidential according to EEO guidelines<p>

Program Manager - Advisor for Strategic Initiatives

Company: Prestige Development Group

Location: Washington DC

Posted Mar 12, 2024

<p>VPD Government Solutions is a rapidly growing employeecentric professional services company providing Program Management Agile IT Project Management Business Analysis Federal Acquisition Support Services and Facilities Investment Planning amp Management Services to our Federal Clients Our employees proudly serve as trusted advisors and innovative problem solvers for our clients We are seeking a <b>Program Manager Advisor for Strategic Initiatives <b>to join our diverse and talented team <p> <p><b>The Program Manager Advisor for Strategic Initiatives<b> supports the Office of Planning Research and Evaluation OPRE in the US Department of Health and Human Services HHS Administration for Children and Families ACF OPRE oversees contracts and grants to study ACFs social services programs and the lowincome and atrisk children and families they serve Areas of focus include Head Start child care welfare employment and selfsufficiency child abuse and neglect responsible fatherhood and healthy marriage home visiting and youth services OPRE includes approximately one hundred federal and contracted staff primarily research and evaluation specialists OPRE oversees a portfolio of approximately $200 million in grants and contracts <p> <p>Information on ACF is available at <b>httpsacfhhsgov<b> Information on OPRE is available at <b>httpsacfhhsgovopre<b> <p> <p> <p> <p><b>Position Overview<b> <p> <p><b>The Program Manager Advisor for Strategic Initiatives <b>acts as a senior advisor for OPRE and regularly consults with leadership and federal staff to strategize analyze evaluate recommend and help implement new and improved business management and people practices This position interacts with federal leadership federal staff federal contractors andor grantees subcontractors VPD staff and subcontractors as well as VPD leadership and their associates The Program Manager is also responsible for leading and managing a team and serving as Company liaison and point of contact for company leadershipoperations client leadership prime contractor leadership and federal staff<p> <p> <p> <p><i>Advisor for Strategic Initiatives<i> responsibilities include<b><b> <p> <p>Build and maintain relationships with federal leadership and staff in order to quickly and accurately gauge performance identify and mitigate program risks and provide continual program improvement in line with client priorities Act as a Senior Advisor for senior federal leadership serve as point person for organizational operating procedures and respond to ad hoc information requests Recommend plan execute and evaluate office and agencywide strategic activities and initiatives in collaboration with OPRE leadership to <p> <p>Fulfill the mission and goals of OPRE Improve the efficiency quality and effectiveness of OPRE business processes and procedures <p> <p>Develop project plans identify and engage relevant staff identify risks and mitigate when possible and ensure timely completion of high quality deliverables Produce and contribute to a variety of written products including memos briefs assessments analyses etc Perform other related duties needed to achieve OPRE mission success <p> <p><i>Program Manager<i> responsibilities include <p> <p>Oversee the successful completion quality and delivery of all contract activities requirements and deliverables Maintain effective communications between employees VPD leadership and federal clients through team and oneonone meetings presentations email and other forms of interpersonal communication Responsible for the overall performance management of all team members including Deputy PM Team Leads and all direct reports For direct reports this includes providing onboarding support ongoing feedback coaching training goal setting delivering formal performance reviews and teambuilding For Deputy PM and Team Leads this includes ensuring that managers are wellsupported and can fulfill their role in the performance management of their direct reports Oversee the activities of all subcontractor personnel used in the performance of this contract to ensure the accomplishment of timely and effective services that are performed in accordance with standard governmental procedures and any directions provided by OPRE Work with Deputy PM Team Leads and Human Resources to hire for any team openings approve position descriptions conduct interviews and complete all evaluations Make or approve hiring recommendations Regularly check in with Deputy PM and Team Leads to receive any team status updates andor resolve any risks or issues Review and approve any contractually mandated or requested reports including progress reports budgetary reports financial forecasting performance reporting management reports etc Monitor timekeeping of direct reports and finalize staff timesheets Identify develop and apply industry best practices and standards to the execution and delivery of work products Identify current and future improvements to services provided to the client division Uphold and promote VPDs core values of integrity excellence teamwork and respect in all internal and external interactions Perform other related duties needed to achieve VPD andor customer mission success <p> <p><b>Qualifications<b> <p> <p>Masters degree is required in Public Administration Public Policy Public Health Sociology Social Work Organizational Behavior Business Administration or a related social or behavioral science field A minimum of 10 years of relevant professional experience in program management social services andor public administration with at least 2 years of supervisory experience Ability to quickly get uptospeed understand and translate complex academic and technical writing and effectively communicate complex concepts to various audiences Excellent program management skills with a demonstrated ability to manage multiple crosscutting projects project teams and deadlines simultaneously Excellent organizational abilities with a keen eye for developing efficient systems Outstanding problemsolving skills with an emphasis on the ability to assess situation identify root causes understand context and address diverse issues and challenges quickly Ability to be detailoriented and selfmotivated and to prioritize and balance a diverse workload Ability to form and maintain constructive relationships across various groups including government and business leadership administrative staff analyst and program staff and technical staff <p> <p>Outstanding interpersonal relationship building skills with an emphasis on employee coaching and development skills as well as clientrelationship building skills Discretion and judgment related to confidentiality of sensitive matters Stong written verbal and interpersonal communication skills including the ability to write clearly and succinctlyProficiency with Microsoft Office Suite Outlook Teams Word Excel OneNote PowerPoint Publisher SharePoint Adobe Acrobat Pro and Zoom Ability to obtain and maintain a public trust clearance US Citizenship required <p> <p><b>Desired <b> <p> <p>Professional or personal experience working with HHS ACF andor other Federal human service programs preferred Project Management Professional PMP certification preferred <p> <p><b>Why work for VPD<b> <p> <p>VPD is proud to be a certified Great Place to Work in 2022 See more about what our employees think <b>Working at VPD Government Solutions | Great Place to Work®<b> Robust employee benefits package beginning on 1st of the month following hire date including health dental vision life and disability insurance 401k with 5 employer matching immediate vesting Flexible time off program including 3 weeks of paid time off Tuition reimbursement program Opportunities for professional development Employeecentric work culture including company sponsored events happy hours and teambuilding opportunities frequent communicationsinformation sharing from Leadership supportive and positive teamwork environment open door policy etc <p> <p> <p> <p><b>Work Location<b> Remote<b> <b>HHSACF client based in Washington DC <p> <p> <p> <p>VPD is ServiceDisabled Veteran Owned Small Business SDVOSB and is an Equal Opportunity Employer <p> <p> <p> <p><b>VPD Uses EVerify Right to Work Poster<b> <b>VPD Uses EVerify Participation Notice<b> <p> <p> <p> <p>Applicants have rights under Federal Employment Laws <p> <p><b>EEO is the Law<b> <b>EEO is the Law Federal ContractorsSubcontractors<b> <b>Employee Polygraph Protection Act<b> <b>Pay Transparency Nondiscrimination Provision<b> <p> <p><span>Apply for this position<span><p> <p><br ><p>

Operations Associate - Contractor

Company: BLUEGROUND

Location: Washington DC

Posted Mar 13, 2024

<div> <p>At <strong>Blueground<strong> our vision is to make people feel at home wherever they choose to live For us that means ensuring our guests have the peace of mind flexibility amp confidence they need to explore lifes latest adventure<p> <p>Weve grown a lot since our founding in 2013 having raised more than $258m+ in funding to date and thats just the beginning Were now hosting guests in more than 15000 homes in 32 cities around the world and growing with an aim to hit 50 cities by 2025<p> <p>Our vision comes to life through our ways of working For our 1000+ member team located across 17 countries weve created a culture of collaboration inclusiveness and opportunity<p> <p>We believe our people should have the power to choose their preferred way to work Depending on the roles requirements team members can choose to work full time in one of our offices work fully remote or choose a hybrid model between the two<p> <p>We are driven by our core values To our team <strong>Time <strong>is our most important resource <strong>Excellence <strong>isnt simply a standard but an exciting way to look at life We <strong>Care <strong>deeply about our guests and colleagues Our relationships are built around <strong>Transparency<strong> which builds trust and improves communication<p> <div> <p>We are looking for an <strong><em>Operations Associate Contractor <em><strong>to join our fastgrowing <strong>Washington DC<strong> team The ideal candidate should be a stickler for detail proactive skilled in general maintenance tasks and thoughtful as to ensure that the property is continuously in pristine condition for our guests The role is primarily responsible for assisting our Operations Team in preparing new units ensuring that existing units are perfect for our guests and handling any issues or emergencies that arise These issues include but are not limited to handling guest lockouts furniture replacement as well as keeping Operations Managers informed of potential repairs and actions being taken<p> <p>This position will require at least one weekend day worked per week but will not exceed 40 hoursweek<p> <p><strong>What youll focus on<strong><p> <ul><li>Work with our team of Operations Managers to ensure our properties are fully equipped and movein ready for our guests<li> <li>Be Bluegrounds boots on the ground to ensure new properties are furnished to Blueground standards resolve maintenance mattersrepairs and technology issues eg furniture assembly WiFi troubleshooting lockbox placement painting touch ups cosmetic repairs etc<li> <li>Perform precheck in amp post checkout unit inspections using a mobile checklist before and after every guest stay to ensure each apartment meets business + guest quality standards<li> <li>Carry out Blueground home walkthroughs to ensure all quality assurance criteria are met including interiorfurnishing specifications and overall design and aesthetics<li> <li>Support ad hoc team projects such as key inventory management inventory organization of local storages amp filming checkin videos<li> <li>Demonstrate operational efficiency in the field by serving as the main point of contact between our Operations Leaders and the Customer Experience team <li> <li>Balance operational workflows with independent onthego tasks and critical timesensitive needs <li> <ul><p><strong>What were looking for<strong><p> <ul><li>Problem solver with the ability to work in a fastpaced and get the job done culture<li> <li>Ability to perform simple handyman tasks amp household fixes<li> <li>Strong organizational skills with a keen eye for detail<li> <li>Ability to routinely lift more than 30lbs<li> <li>Enthusiasm to own a part in driving operational excellence amp efficiency<li> <li>Ability to change abruptly based on daily needs and changes to schedule <li> <li>Confident user of technology email slack G Suite<li> <li>Access to a reliable vehicle amp drivers license for roles based in certain markets eg SFBay Area Seattle Los Angeles Washington DC<li> <li>A positive driven upbeat and friendly personality<li> <ul><p>LIOnsite<p> <div> <p><em dataredactortag=em>At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do We are committed to Equal Employment Opportunity regardless of race colour national origin ethnicity gender age disability sexual orientation gender identity or religion<em><p> <p><em dataredactortag=i>For more information on Blueground visit us at <em><em dataredactortag=i>wwwthebluegroundcom<em><em dataredactortag=i> To keep up with Blueground news follow us on <em><em dataredactortag=i>LinkedIn<em><em dataredactortag=i> <em><em dataredactortag=i>Instagram<em><em dataredactortag=i> and <em><em dataredactortag=i>Tik Tok<em><em dataredactortag=i><em><p> <p><br ><p><div>

Azure Cloud Systems Engineer

Company: Copper River Family of Companies

Location: Washington DC

Posted Mar 13, 2024

<p><strong>Moss Cape <strong>is seeking a Cloud Systems EngineerDatabase Administrator to join our Production Management and Operations team to support our customer with Azure systems migrations and other Azure OampM Functions The preferred candidate will have experience with Windows Server Administrative tasks VMWare Azure portals SysAdm tools scripting languages automated processes in creating managing and monitoring cloud resources<p> <p>In addition the ideal candidate will have a clear understanding of Networking Databases Software and integration with Azure products and Servers in the Cloud<p> <p>Responsibilities<p> <ul><li>Collaborate with Solutions Architects to implement cloudbased solutions based on provided architectural documentation and diagrams<li> <li>Apply DevOps principles including Infrastructure as Code DevSecOps practices aligned with the chosen cloud implementation<li> <li>Utilize cloudspecific tools and features such as Azure GitHub Actions demonstrating proficiency in relevant scripting languages<li> <li>Administer SQL database adaptation of PaaS<li> <li>Utilize cloudspecific management tools provided by Azure cloudnative services web services management<li> <li>Manage infrastructure platform application and database services leveraging unique offerings of Azure cloud platform<li> <li>Implement disaster recovery DR High Availability HA failover and redundancy strategies within Azure cloudnative provider services<li> <li>Contribute to migration scaling systems amp data and implementing systems for largescale projects on Azure IaaS and PaaS<li> <li>Communicate technical issues effectively and maintain comprehensive documentation<li> <ul><p>Requirements<p> <ul><li>Bachelors degree in computer science engineering or Computer Information Systems 7 years additional work experience might be considered in lieu of a degree<li> <li>Minimum of 4+ years of experience in cloud engineering on Azure<li> <li>Minimum of 3+ using PowerShell and Azure CLI in deploying managing monitoring and maintaining Azure resources with the Azure portal<li> <li>Cloud certifications such AZ104 Microsoft Azure Administrator or equivalent<li> <li>Demonstrate proficiency in Azure Kubernetes Service AKS and knowledge of other cloud orchestration tools<li> <li>Experience with US Azure government cloud services<li> <li>Experience with Azure Blob Azure Resource Manager ARM Azure Monitor and Azure Functions<li> <ul><p><br ><br ><p><div> <p><span><strong>About Copper River amp The Native Village of Eyak<strong><span><p> <p><span>Owned by the Native Village of Eyak NVE a federally recognized Alaska Native Tribe the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients Proud participants of the Small Business Administrations SBA 8a Business Development Program since 2006 our companies consist of both current and graduation SBA 8a entities It is our collective purpose to support the Tribe and diversify the NVEs ability to facilitate economic advancement<span><p> <p><span>The income generated from our companies helps the Native Village of Eyak fund health and social services economic development natural resourceenvironmental education jobs job training and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions<span><p> <p><span><strong>Copper Rivers Culture<strong><span><p> <p><span>The Copper River Family of Companies has a positive supportive and thriving culture At the foundation of our culture is a focus on collaboration No matter your role or which operating company you work for we are ONE TEAM working toward the same goals for our customers and for our collective owner The Native Village of Eyak How we treat each other is just as important as the work we deliver<span><p> <p><span><strong>Benefits<strong><span><p> <ul><li><span>Comprehensive medical dental and vision coverage<span><li> <li><span>Flexible Spending Account healthcare and dependent care<span><li> <li><span>Health Savings Account high deductible medical plan<span><li> <li><span>Retirement 401k with employer match<span><li> <li><span>Open leave policy and paid holidays<span><li> <li><span>Additional benefits including tuition reimbursement transportation expense account employee assistance program and more <span><li> <ul><p><span><strong>Note<strong> These benefits are only applicable to full time regular associates at Copper River<span><p> <p><br ><p><p><span><strong><em>Disclaimer<em><strong><span><p> <p><span><em>The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws<em><span><p> <div>

Innovation Strategist, Services

Company: Great Minds®

Location: Washington DC

Posted Mar 13, 2024

<p><b>Job description<b><br >Great Minds a rapidly growing Public Benefit Corporation PBC that develops highquality knowledge building instructional materials for grades PK12 seeks an Innovation Strategist to join our dynamic Success team <br ><strong>COMPANY PROFILE<strong><br >Great Minds a mission driven Public Benefit Corporation brings teachers and scholars together to craft exemplary instructional materials that inspire joy in teaching and learning Our English curriculum Wit amp Wisdom ® Eureka Math ™ and PhD Science ™ all support teachers as they take students beyond rote learning to provide a deeper more complete understanding of the humanities mathematics and the sciences Founded in 2007 Great Minds now employs more than 1000 people<br >For additional information please visit wwwgreatmindsorg <br ><strong>OUR MARKET POSITION<strong><br >Great Minds Eureka Math is the most widely used curriculum in the history of American education It enjoys an unrivaled 40+ net promoter score Eureka and its sister products Wit amp Wisdom English and PhD Science embrace much higher expectations for all students and all teachers In a market dominated by scripted procedural materials that drive expectations down Great Minds produces curricula that celebrate knowledge respect the craft of teaching and acknowledge the true capabilities of students<br ><strong>Role Overview<strong><br >The Innovation Strategist supports the exploration and incubation of novel services and support systems that the Great Minds Success team will leverage to enable efficacious curriculum implementations This role is fundamental to understanding the experience of teachers and district leaders as they navigate new curricula which will be achieved through market research rapid prototyping and user testing This role also serves as critical enabler of businessoriented goals and will bring a commercial orientation to the design and development of Great Minds services<br >While the work is remote this will also be a highly collaborative position necessitating a strong sense of teamwork and cooperation <strong>Reports To<strong> <br ><p><ul><li>Associate Director Services Innovation<li> <ul><p> <br ><strong>Responsibilities<strong><br ><p><ul><li>Conduct endtoend market research on K12 professional learning to understand customer needs purchasing behavior competitive landscape etc to support shortterm portfolio decisions and longterm innovation hypotheses<li> <li>Synthesize market research into discrete customeruser needs to inform a portfolio of innovative ideas that are subsequently tested in districts<li> <li>Construct hypotheses for how technology can supercharge the Great Minds customer experience<li> <li>Manage a portfolio of innovative ideas in their early stages that support goals of scale sustainability and impact researching and recommending ideas that warrant further testing and pilots<li> <li>Develop growth strategies for the Great Minds services in collaboration with other Services Innovation teammates<li> <li>Provide timely communication to Service Design amp Development leadership to address priorities challenges risks feedback and other matters as relevant<li> <li>Cultivate and maintain a strong and supportive Great Minds culture in all work environments with an emphasis on trust collegiality curiosity and quality <li> <li>Perform other duties as assigned<li> <ul><p><br ><b>Job requirements<b><br ><strong>Requirements<strong><br ><p><ul><li>Bachelors degree or equivalent experience<li> <li>At least 3 years of professional experience including at least one year of management consulting market research or equivalent experience synthesizing qualitative and quantitative data into insights and recommendations<li> <li>Customercentric orientation with skills to effectively communicate and partner with other teams in a matrix organization<li> <li>Ability to scope and execute streams of work independently while adapting to guidance and feedback<li> <li>Exposure to the designthinking process including but not limited to needfinding ideation prototyping and user testing<li> <li>Ability to manage competing priorities prioritize work streams and resources to meet goals and communicate effectively with others to achieve objectives and meet deadlines <li> <li>Ability to make solutionsoriented decisions through flexible thinking in an ambiguous fastpaced entrepreneurial environment<li> <li>Experience with PowerPoint Excel PowerBI Miro or similar applications<li> <ul><p> <br ><strong>Attributes<strong><br ><p><ul><li>Passion for and commitment to the importance of highquality knowledgerich curriculum and improving K12 education in the US<li> <li>Commitment to high standards instructional quality and continuous improvement for oneself and others <li> <li>Receptivity to feedback with a focus on reflective practice <li> <li>Highly collaborative with the ability to consistently exhibit diplomacy tact and integrity with internal and external stakeholders<li> <li>Appreciation for the challenges and victories faced everyday by educators <li> <li>Empathy curiosity and the desire to continually grow as a learner <li> <li>Deep belief that every child is capable of greatness<li> <ul><p> <br ><strong>Required Education<strong><br ><p><ul><li>Bachelors Degree<li> <ul><p> <br ><strong>Status<strong><br ><p><ul><li>FullTime<li> <ul><p> <br ><strong>Location<strong><br ><p><ul><li>Remote<li> <li>Future travel ~10 may be required<li> <ul><p> <br >The base salary range for this position is $7000000$7900000 however the offered salary<strong> may be higher or lower than the above range<strong> dependent on numerous factors including but not limited to location work experience skills and internal equity considerations The base salary is not inclusive of benefits or other incentives<br >A cover letter and resume are required to be considered for this position<br >New employees will be required to successfully complete a background check and provide proof of COVID19 vaccination subject to potential accommodation as required by law<br >Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains <strong>greatmindsorg<strong> or <strong>greatmindsrecruiteecom<strong> If in the course of the application or hiring process with Great Minds you are contacted through another domain are requested to provide banking or other sensitive information or you note any other suspicious activity please contact securitygreatmindsorg <br >Great Minds is an equal opportunity employer We will extend equal opportunity to all individuals without regard to race religion color sex including pregnancy sexual orientation and gender identity national origin disability age genetic information or any other status protected under applicable federal state or local laws Our policy reflects and affirms the organizations commitment to the principles of fair employment and the elimination of all discriminatory practices<br >LIRemote<p>

State Sales Representative

Company: InterSystems

Location: Washington DC

Posted Mar 13, 2024

<p>InterSystems technology is the engine behind the worlds most important applications Our software is used to manage over 1 billion patient records worldwide In financial services nearly $2 trillion in assets are governed by InterSystemsbased risk and compliance applications With great products and brilliant people what we do matters<p> <p>InterSystems HealthShare is a powerful flexible health informatics platform that aggregates holistic patient records backends information exchanges and delivers data into analytics and other advanced solutions InterSystems IRIS Data Platform enables the development implementation and management of highlyperformant applications and databases that can be deployed natively in the cloud or on premise Our Analytics solutions handle enormous volumes of data ensuring that all of the data are harmonized and accessible for visualization and AIML<p> <p>Sales Executives in the State business are responsible for managing all aspects of prospective and existing accounts generating sales revenue and ensuring a productive and profitable business relationship with customers<p> <p>The ideal candidate will have experience selling software or cloud services into governmental accounts and partnering with Systems Integrators that sell into such accounts A background in clinical andor workflow case management analytic operational systems is important particularly related to state agencies including health and human services behavioral health transportation housing and the environmentas is an understanding of the funding regulatory and policy environment of the state and local government ecosystem<p> <p>Responsibilities<p> <ul><li>Introducing InterSystems products and services to government agencies and systems integrators and building a pipeline of new activity<li> <li>Planning sales strategy and driving new business opportunities with target organizations<li> <li>Building relationships with Systems Integrators in order to drive the inclusion of InterSystems technology in their proposals submitted to state and local government agencies<li> <li>Collaborating with Sales Engineers and other functional units at InterSystems to assemble sales proposals including RFx responses<li> <li>Acting as the principal liaison between InterSystems and customer accounts developing and enhancing business relationships by providing high levels of service and by encouraging contact with accounts at various organizational levels developing and continuously updating account profiles<li> <li>Ensuring that problems raised by existing customers are handled by the organization<li> <li>Achieving sales objectives<li> <li>Providing feedback from customers regarding product performance providing input to product development and support services for product fixes and enhancement<li> <li>Representing InterSystems at sales and public sectorfocused conferences to promote the Companys products and services<li> <li>Generating new business revenues as well as helping to protect and grow existing customer base<li> <ul><p>Qualifications<p> <ul><li>Governmental agency domain knowledge especially around key topics and trends impacting Health and Human Services ie healthcare delivery payment reform HIEinteroperability Medicaid child welfare social programs public health social services transportation behavioral health or the environment<li> <li>8+ years track record of software sales success to state and local government agencies or federal HHS transportation emergency management housing or environmental agencies<li> <li>Demonstrated experience selling software and cloud solutions including workflow data platforms and analytics<li> <li>Understanding of the state and local government contracting process<li> <li>Excellent communication presentation and interpersonal skills<li> <li>Prior experience working with health information technology platforms or cloudbased offerings and IT sales to the state and local government<li> <ul><p>Education and Training<p> <ul><li>Bachelors Degree or relevant experience Masters degree in public health public policy public administration business administration data science computer science or related field is a plus<li> <ul><p><em>We are an equalopportunity employer and do not discriminate because of race color religion sex national origin ancestry marital status veteran status age disability sexual orientation or gender identity or expression or any other legally protected category InterSystems is an EVerify Employer in the United States<em><p> <div><b>About InterSystems<b> <p><span lang=ENGB xmllang=ENGB xmllang=ENGB>Established in 1978 InterSystems provides innovative data solutions for organizations with critical information needs in the healthcare finance and logistics sectors and beyond Our cloudfirst data platforms solve interoperability speed and scalability problems for organizations around the globe InterSystems also develops and supports data management in hospitals through the worlds most proven electronic medical record as well as unified care records for health systems and governments through a powerful suite of healthcare data integration solutions The company is committed to excellence through its awardwinning 24×7 support for customers and partners in more than 80 countries Privately held and headquartered in Cambridge Massachusetts InterSystems has 25 offices worldwide For more information please visit <span><span lang=ENGB xmllang=ENGB xmllang=ENGB>InterSystemscom<span><span lang=ENGB xmllang=ENGB xmllang=ENGB><span><p> <div>

Software Engineer (.NET | Top Secret)

Company: Rackner

Location: Washington DC

Posted Mar 13, 2024

<p>Title Software Engineer C NET | DoS<br >Location Washington DC Onsite<br >Clearance Active Top Secret with past SCI<p> <p>About this role<p> <ul><li>Rackner is seeking a Full Stack Developer with experience performing NET and SQL development unit testing and database management tasks supporting the State Department <li> <ul><p>We are seeking professionals with<p> <ul datastringifytype=unorderedlist dataindent=0 databorder=0><li datastringifyindent=0 datastringifyborder=0>Bachelors degree Computer Science or related degree preferred<li> <li datastringifyindent=0 datastringifyborder=0>5 years NET Net infrastructure and C development<li> <li datastringifyindent=0 datastringifyborder=0>C NET utilizing NET MVC framework Web Form Net CORE CSS JAVASCRIPT HTML JQUERY AJAX WCF ADONET and clientside framework<li> <li datastringifyindent=0 datastringifyborder=0>SQL Server 2019 database and SQL Server technologies writing SQLTSQL Stored Procedure UDF triggers<li> <li datastringifyindent=0 datastringifyborder=0>DevOps experience working with CICD implementation and builddeployment tools TFS andor Azure DevOps<li> <ul><p>Nice to have<p> <ul datastringifytype=unorderedlist dataindent=0 databorder=0><li datastringifyindent=0 datastringifyborder=0>Azure Web Apps and AWS Cloud<li> <li datastringifyindent=0 datastringifyborder=0>Code versioning tools such as TFS Git<li> <li datastringifyindent=0 datastringifyborder=0>Microsoft SharePoint<li> <ul><p>What will make you successful<p> <ul datastringifytype=unorderedlist dataindent=0 databorder=0><li datastringifyindent=0 datastringifyborder=0>Write clean scalable code using NET programming languages<li> <li datastringifyindent=0 datastringifyborder=0>Design develop document test and debug new and existing software systems and applications<li> <li datastringifyindent=0 datastringifyborder=0>Understand design and maintain complex databases write PLSQL code stored procedures and userdefined functions<li> <li datastringifyindent=0 datastringifyborder=0>Ability to diagnose problems and resolve issues across various tiers application database server<li> <li datastringifyindent=0 datastringifyborder=0>Research and fix security vulnerabilities<li> <li datastringifyindent=0 datastringifyborder=0>Ability to implement automation through use of jobs shell scripts or other techniques<li> <li datastringifyindent=0 datastringifyborder=0>Follow the teams established Agile processes which includes supporting short and longterm planning crossfunctional support and demonstrate working software<li> <li datastringifyindent=0 datastringifyborder=0>Strong customer serviceclient facing skills<li> <ul><p>Who We Are<p> <ul><li>Rackner is a software consultancy that builds cloudnative solutions for startups enterprises and the public sector<li> <li>We are an energetic growing consultancy with a passion for solving big problems for both startups and enterprises<li> <li>Each of us enable digital transformation for large organizations through the newest in distributed technologies as we are laser focused on endtoend application development DevSecOps AIML and systems architecture and our methodology focuses on cloudfirst and costeffective innovation<li> <li>Our customers hail from a diverse evergrowing list of industries<li> <ul><div> <p>BenefitsAdditional Info<p> <p>Rackner embraces and promotes employee development and training and covers the cost of certifications relevant to a position and the technologiesservices provided FitnessGym membership eligibility weekly pay schedule and employee swag snacks amp events are offered as well<p> <ul><li>401K with 100 matching up to 6<li> <li>Highly competitive PTO<li> <li>Great health insurance with large network of providers<li> <li>MedicalDentalVision<li> <li>Life Insurance and short amp long term disability<li> <li>IndustryLeading Weekly Pay Schedule<li> <li>Home office amp equipment plan<li> <ul><p><br ><br ><p><p>softwareengineer fullstackdeveloper dotnet csharp mvc css javascript html jquery ajax wcf sqlserver devops ci cd cloud azure aws TFS Git SharePoint TopSecret SCI O365 StateDepartment DoS Collaboration Diversity Inclusion<p> <div>

Director of Government Business Development

Company: Ursa Major

Location: Washington DC

Posted Mar 12, 2024

<div> <div> <p>Ursa Major was founded to address a critical shortfall in the US industrial base and bring a new model to aerospace and defense systems we design and manufacture the worlds leading propulsion systems for space hypersonic applications and missile systems <p> <p>Our products and technologies require an extraordinary team a team that will mold tomorrows technologies while deploying todays best We are an intrinsically motivated team that has a passion for solving problems and empowering each other every day to develop our skills knowing that there is always room for growth<p> <div> <div> <p><span lang=ENUS datacontrast=none xmllang=ENUS xmllang=ENUS><span>Ursa Majors team moves fast and does a lot with little The Director of <span><span>Government <span><span>Business Development will <span><span>be responsible for<span><span> driving growth <span><span>across our portfolio of market segments<span><span> We are looking for an innovative problem solver and team player who can be a forcemultiplier for growing the existing customer base and capturing <span><span>additional<span><span> market share The ideal candidate understands the market landscape and how to develop and execute capture strategies to achieve aggressive growth targets The right candidate can hit the ground running by working handson with existing pipeline opportunities and then will quickly <span><span>be responsible for<span><span> buildingout a team to scale into the next growth phase as the business reaches new heights<span><span> <span><span> <span><span><span dataccpprops=> <span><p> <p><span datacontrast=none>Responsibilities<span><span dataccpprops=> <span><p> <p><span datacontrast=none>Business Development amp Strategy<span><span dataccpprops=> <span><p> <ul><li dataleveltext= datafont=Symbol datalistid=4 datalistdefnprops= dataariaposinset=1 dataarialevel=1><span datacontrast=none>Rapidly cultivate a deep understanding of Ursa Major products and technologies<span><span dataccpprops=> <span><li> <li dataleveltext= datafont=Symbol datalistid=4 datalistdefnprops= dataariaposinset=2 dataarialevel=1><span datacontrast=none>Establish Ursa Major as the premier merchant supplier of rocket engines to disrupt the statusquo of vertical integration<span><span dataccpprops=> <span><li> <li dataleveltext= datafont=Symbol datalistid=4 datalistdefnprops= dataariaposinset=3 dataarialevel=1><span datacontrast=none>Expand the footprint across the small and medium launch market by developing amp executing existing pipeline opportunities and growing the pipeline with new pursuits <span><span dataccpprops=> <span><li> <li dataleveltext= datafont=Symbol datalistid=4 datalistdefnprops= dataariaposinset=4 dataarialevel=1><span datacontrast=none>Work closely with the CRO and Ursa Major leadership to develop sustainable business models for core offerings and develop overall gotomarket strategy to position nextgeneration engines to win new contracts and additional market share<span><span dataccpprops=> <span><li> <li dataleveltext= datafont=Symbol datalistid=4 datalistdefnprops= dataariaposinset=5 dataarialevel=1><span datacontrast=none>Negotiate and execute strategic sales opportunities for product offerings directly to customers and through partnerships<span><span dataccpprops=> <span><li> <li dataleveltext= datafont=Symbol datalistid=4 datalistdefnprops= dataariaposinset=6 dataarialevel=1><span datacontrast=none>Build amp manage account plans to proactively define opportunities for growth uncover gaps and define next steps to ensure strategic execution and increase win probability <span><span dataccpprops=> <span><li> <li dataleveltext= datafont=Symbol datalistid=4 datalistdefnprops= dataariaposinset=7 dataarialevel=1><span datacontrast=none>Represent Ursa Major at industry conferences and events<span><span dataccpprops=> <span><li> <li dataleveltext= datafont=Symbol datalistid=4 datalistdefnprops= dataariaposinset=8 dataarialevel=1><span datacontrast=none>Collaborate effectively with a wide range of internal Ursa Major departments including Manufacturing Program Management Legal Government Relations and Finance to ensure customer success<span><span dataccpprops=> <span><li> <li dataleveltext= datafont=Symbol datalistid=4 datalistdefnprops= dataariaposinset=9 dataarialevel=1><span datacontrast=none>Inform marketing and communications strategies to ensure campaigns both align with customer profiles and are outcome driven with metrics that drive sales<span><span dataccpprops=> <span><li> <li dataleveltext= datafont=Symbol datalistid=4 datalistdefnprops= dataariaposinset=10 dataarialevel=1><span datacontrast=none>Own forecasting for the portfolio of Ursa Major business to include reporting on quarterly and yearly expectations to key stakeholders across the company<span><span dataccpprops=> <span><li> <li dataleveltext= datafont=Symbol datalistid=4 datalistdefnprops= dataariaposinset=11 dataarialevel=1><span datacontrast=none>Execute on the 2022 revenue plan and establish strong multiyear backlog<span> <li> <ul><p><span datacontrast=none>Leadership<span><span dataccpprops=> <span><p> <ul><li dataleveltext= datafont=Symbol datalistid=4 datalistdefnprops= dataariaposinset=1 dataarialevel=1><span datacontrast=none>Be ready to scale Identify business needs and work closely with the CRO and Ursa Major leadership to define the future team structure to support rapid growth <span><span dataccpprops=> <span><li> <li dataleveltext= datafont=Symbol datalistid=4 datalistdefnprops= dataariaposinset=2 dataarialevel=1><span datacontrast=none>Identify screen hire onboard and develop new talent <span><span dataccpprops=> <span><li> <li dataleveltext= datafont=Symbol datalistid=4 datalistdefnprops= dataariaposinset=3 dataarialevel=1><span datacontrast=none>Own Ursa Majors revenue and backlog targets and set success metrics for the team<span><span dataccpprops=> <span><li> <li dataleveltext= datafont=Symbol datalistid=4 datalistdefnprops= dataariaposinset=4 dataarialevel=1><span datacontrast=none>Provide mentorship and leadership to team members at all career levels<span><span dataccpprops=> <span><li> <li dataleveltext= datafont=Symbol datalistid=4 datalistdefnprops= dataariaposinset=5 dataarialevel=1><span datacontrast=none>Lead by example to foster team alignment to Ursa Major core values <span><span dataccpprops=> <span><li> <li dataleveltext= datafont=Symbol datalistid=4 datalistdefnprops= dataariaposinset=6 dataarialevel=1><span datacontrast=none>As a key member of the Ursa Major leadership team establish strong working relationships with your peers and own an effective communication pattern for forecasting<span><span dataccpprops=> <span><li> <ul><p><span datacontrast=none><span dataccppara=>Required Qualifications<span><span><span dataccpprops=> <span><p> <ul><li dataleveltext=● datafont=Arial datalistid=2 datalistdefnprops= dataariaposinset=7 dataarialevel=1><span datacontrast=none>10+ years experience<span><span dataccpprops=> <span><li> <li dataleveltext=● datafont=Arial datalistid=2 datalistdefnprops= dataariaposinset=8 dataarialevel=1><span datacontrast=none>A strong professional network with a range of contacts across commercial businesses tied to space or related sectors<span><span dataccpprops=> <span><li> <li dataleveltext=● datafont=Arial datalistid=2 datalistdefnprops= dataariaposinset=9 dataarialevel=1><span datacontrast=none>Bachelors degree in scientific or technology field<span><span dataccpprops=> <span><li> <li dataleveltext=● datafont=Arial datalistid=2 datalistdefnprops= dataariaposinset=10 dataarialevel=1><span datacontrast=none>Demonstrated leadership and experience building teams<span><span dataccpprops=> <span><li> <li dataleveltext=● datafont=Arial datalistid=2 datalistdefnprops= dataariaposinset=11 dataarialevel=1><span datacontrast=none>Demonstrated experience with strategic planning including growth of existing and new markets in a technology sector<span><span dataccpprops=> <span><li> <li dataleveltext=● datafont=Arial datalistid=2 datalistdefnprops= dataariaposinset=12 dataarialevel=1><span datacontrast=none>Success growing revenues to gt$50M and beyond<span><span dataccpprops=> <span><li> <li dataleveltext=● datafont=Arial datalistid=2 datalistdefnprops= dataariaposinset=13 dataarialevel=1><span datacontrast=none>Experience negotiating and closing deals over $1M<span><span dataccpprops=> <span><li> <li dataleveltext=● datafont=Arial datalistid=2 datalistdefnprops= dataariaposinset=14 dataarialevel=1><span datacontrast=none>Demonstrated success with multiple business development and selling approaches including transactional and relationshipbased models<span><li> <li dataleveltext=● datafont=Arial datalistid=2 datalistdefnprops= dataariaposinset=14 dataarialevel=1>Strong aptitude to learn quickly and understand highly technical products and how to position them in market spaces within a technology sector<li> <li dataleveltext=● datafont=Arial datalistid=2 datalistdefnprops= dataariaposinset=14 dataarialevel=1>Exceptional business acumen and experience applying it to develop sustainable business models<span dataccpprops=> <span><li> <ul><p>Classification Fulltime Exempt<p> <div> <div> <div> <p><strong>Benefits Include<strong><p> <ul><li>Unlimited PTO Vacation Sick Personal and Bereavement<li> <li>Paid parental and Adoptive Leave<li> <li>Medical Dental and Vision Insurance<li> <li>Tax Advantage Accounts HSAFSA<li> <li>Employer Paid Short and Long Term Disability Basic Life ADampD<li> <li>Additional Benefit Options Including Voluntary Life Emergency Medical Transport and Pet Insurance<li> <li>EAP Program <li> <li>Retirement Savings Plan Traditional 401k and a Roth 401k<li> <li>Company stock options <li> <ul><div> <p><strong>NOTE <strong>Research suggests that women and BIPOC individuals may selfselect out of opportunities if they dont meet 100 of the job requirements We encourage anyone who believes they have the skills and the drive necessary to succeed here to apply for this role<p> <div> <p> <p> <p><strong>US CITIZENSHIP PERMANENT RESIDENCY REFUGEE OR ASYLUM STATUS IS REQUIRED<strong><p> <p> <p> <p><em>Were an equalopportunity employer You will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status<em><p> <p> <p> <p>No outside recruiters please<p> <p> <p> <div>

Care Coordinator

Company: Advantia Health

Location: Washington DC

Posted Mar 13, 2024

<p>Liv by Advantia Health is seeking a fulltime Care Coordinator who will be responsible for managing all of the care coordination needs at the Practice This role will report to the Practice Manager Our office is located in Washington DC <p> <p><strong>Job Responsibilities<strong><p> <ul><li>Manage a panel of highrisk pregnant women daily onboard new patients to the highrisk program assess for clinical gaps in care and facilitate care gap closure<li> <li>Communicate effectively with patients and be available to receive calls during business hours and return calls in a timely manner<li> <li>Critically think and act in an unstructured work environment demonstrating resourcefulness and utilization of available resources<li> <li>Communicate with clinical providers to facilitate care gap closure including offices of consultants eg maternal fetal medicine providers<li> <li>Collect feedback on patient satisfaction<li> <li>Develop relationships with clinical teams at multiple locations<li> <li>Support data capture and workflow documentation<li> <li>Document meaningful clinical information in the permanent medical record<li> <li>Support patient engagement and use of the Pacify application<li> <li>Demonstrate proficient use of multiple technological tools eg EMRs plus other software platforms<li> <ul><p><strong>Qualifications<strong><p> <ul><li>Certified Medical Assistant preferred<li> <li>5+ years of Medical Assistant experience required<li> <li>2+ years of OBGYN experience required<li> <li>2+ years of experience working in the womens health space is required<li> <li>2+ years of prior supervisory experience preferred<li> <ul><p><strong>About Advantia Health<strong><p> <p>To provide the highest quality patient care available Liv by Advantia Health is partnered with Advantia Health Advantia is transforming healthcare for all women setting a higher standard of care and convenience while reducing unnecessary costs Compassion and value inspire everything we do We take time to listen answer questions completely and offer helpful technology between visits so that our patients are empowered and at ease Alongside coordinated care Advantia is pioneering care models that align incentives with the best interests of women and their families<p> <p><strong>Please note <strong>Advantia Health is dedicated to providing unparalleled healthcare to our customers by employing the most highlyqualified individuals If you are selected for further consideration you will be subject to a background investigation COVID19 and Flu vaccination is a required condition of employment<p> <p><em>Advantia Health is an Equal Opportunity Employer that is committed to global diversity It is a place where good people want to work and customers want to continue to engage in EOE MFDV<em><p>

Senior Procurement Specialist

Company: Prestige Development Group

Location: Washington DC

Posted Mar 12, 2024

<p>VPD Government Solutions is a rapidly growing employeecentric professional services company providing Program Management Agile IT Project Management Business Analysis Federal Acquisition Support Services and Facilities Investment Planning amp Management Services to our Federal Clients Our employees proudly serve as trusted advisors and innovative problem solvers for our clients We are seeking a <b>Senior Procurement Specialist <b>to join our diverse and talented team at the Enterprise Service Acquisition<p> <p><b>Position Overview<b><p> <p>The <b>Senior Procurement Specialist <b>will perform the procurement of highly specialized equipment components and systems and complex contract actions for a diverse set of Department missions including information technology professional or technical services andor a variety of supplies This position will be responsible for pre and post award functions for highly technical contracting work emphasizing customer requirements and relationships to achieve results that further the mission of agency clients This position requires subject matter expertise with Federal Acquisition Regulations FAR policies and practices<p> <p><b>Responsibilities<b><p> <p>Assist with preparing contract documentation including memoranda determination and findings and justifications and approvals and assist with postaward activities <p> <p>Coordinate with contractors to ensure full understanding of terms and conditions <p> <p>Recommend resolution of issues related to noncompliance <p> <p>Conduct market research <p> <p>Revise statements of workspecifications <p> <p>Execute taskcall orders against Strategic Sourcing InitiativesBlanket Purchase Agreements BPAs <p> <p>Post requests for quotesinformationproposal small business determinations and justifications <p> <p>Utilize government acquisition websites eg GSA NASA SEWP SAM <p> <p>Develop and execute contract modifications <p> <p>Evaluate quotationsproposals <p> <p>Conduct source selection <p> <p>Make contract awards notify and debrief unsuccessful offerors <p> <p>Regularly interact with Enterprise Services leadership Contract Officers and other Procurement Specialists <p> <p>Manage electronic and physical contract files <p> <p>Assist with contract audits <p> <p>Perform other duties as assigned<p> <p><b>Qualifications<b><p> <p>BSBA degree in procurementcontracting businessfinance or communications preferred<p> <p>5 years of experience in a contractinggrants environment is required Internships and summer employment can be included<p> <p>Knowledge of the Federal Acquisition Regulations FAR Small Business SocioEconomic statutes and specialized contracting methodologies including Strategic Sourcing initiatives and the use of Delivery Order Task Order contracting<p> <p>Strong analytical skills<p> <p>Proficiency in Microsoft Office Suite ie Excel Word and PowerPoint<p> <p>Excellent verbal and written communication skills<p> <p>Ability to obtain an OPM Suitability Clearance<p> <p>US Citizenship required<p> <p><b>Why work for VPD<b><p> <p>VPD is proud to be a certified Great Place to Work in 2021 See more about what our employees think <b>Working at VPD Government Solutions | Great Place to Work®<b><p> <p>Robust employee benefits package beginning on 1st of the month following hire date including health dental vision life and disability insurance<p> <p>401k with 5 employer matching immediate vesting<p> <p>Profit sharing<p> <p>Flexible time off program including 3 weeks of paid time off<p> <p>Tuition reimbursement program<p> <p>Opportunities for professional development<p> <p>Employeecentric work culture including company sponsored events happy hours and teambuilding opportunities frequent communicationsinformation sharing from Leadership supportive and positive teamwork environment open door policy etc <p> <p> <b>Work Location Hybrid <b>Washington DC <b>Enterprise Service Acquisition<b><p> <p> VPD is ServiceDisabled Veteran Owned Small Business SDVOSB and is an Equal Opportunity Employer<p> <p><b>VPD Uses EVerify Right to Work Poster<b><p> <p><b>VPD Uses EVerify Participation Notice<b><p> <p>Applicants have rights under Federal Employment Laws <p> <p><b>EEOC Know Your Rights Workplace Discrimination is Illegal <b> <p> <p><b>EEO is the Law Federal ContractorsSubcontractors<b> <p> <p><b>Employee Polygraph Protection Act<b> <p> <p><b>Pay Transparency Nondiscrimination Provision<b> <p> <p><br ><p>

Technology Consulting Director

Company: Pure Integration

Location: Washington DC

Posted Mar 13, 2024

<p><b>Company Description<b> <p><p><strong>pureIntegration<strong> is a technology consulting firm with 20 years of experience servicing Fortune 100 clients headquartered in the DC area We serve clients in the fastest growing industry of communications media and entertainment<p> <p><b>Job Description<b> <p><p>We are looking for a<em> <em><em><strong>Technology Consulting Director<strong> <em>to join our growth team<em><em> In this role you will enable business growth and success by providing presales consulting support solution design and project delivery oversight In addition this position will have the opportunity to develop gotomarket consulting offerings participate in account expansion and people development<p> <p>Our ideal candidate will have experience<em> <em>solving complex technical and business problems connecting knowledge of the industry with the companys experience and offerings to support services and solutions that help clients achieve successful results<p> <p>If you thrive in a peoplebased corporate culture are passionate about solutioning complex problems and passionate about leading teams and engaging customers this position could be a great fit for you<p> <p>This is a fulltime position supporting clients in the MidAtlantic region Travel is required<p> <p>The annual base salary is<em><strong> <strong><em>$150000 $185000<em><em> Candidates will be paid within this range based on their work experience and skills Performance based bonus also offered Candidates are also eligible for our full list of benefits linked here<p> <p><strong><u>Responsibilities<u><strong><p> <ul><li>Assist in sales process meeting with senior client executives to discuss how pureIntegration can deliver against program requirements<li> <li>Design solutions develop level of effort estimates and contribute to corresponding proposals<li> <li>Develop requisitions and conduct interviews for team members needed for engagements<li> <li>Manage team capacity forecasting financial performance and resource allocation<li> <li>Build relationships with key clients partners and internal counterparts<li> <li>Communicate team impact and results to key stakeholders and act as an advocate for the team within pureIntegration<li> <li>Maintain an expert knowledge of various clients platforms and other products and drive improvements to product qualitycustomer experience<li> <li>Accurately evaluate performance of team members and provide direct and actionable feedback<li> <li>Collaborate with Strategic Sales Directors and Executive Leadership Team bringing unique insights on realworld client needs to shape our services and future roadmap<li> <li>Develop new strategies and partner with fellow leaders to exceed aggressive hiring goals<li> <ul><p><b>Qualifications<b> <p><ul><li>10+ professional experience in the IT industry<li> <li>5+ years managing IT project teams<li> <li>5+ years handson software development experience preferred<li> <li>Commercial IT consulting service experience preferred<li> <ul><p><b>Additional Information<b> <p><p><em>pureIntegration is an Equal Opportunity Employer EOE qualified applicants are considered for employment without regard to age race color religion sex national origin sexual orientation disability or veteran status All your information will be kept confidential according to EEO guidelines<em><p> <p><br ><strong>Disability Accommodation for Applicants to pureIntegration<strong><p> <p>pureIntegration provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures For reasonable accommodation requests please contact us by email at hrpureintegrationcom or by mail to pureIntegration Human Resources Department 1801 Robert Fulton Dr Suite 450 Reston VA 20191 Please indicate the position you are applying for<p> <p>EEO is the Law<br >EEO is the Law Supplement<br >Right to work EnglishSpanish<br >EVerify Participation EnglishSpanish<p> <p><p> <p><strong>pureIntegration <strong>would love to hear from you your career journey starts here <p>

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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