Customer Satisfaction Jobs

802,276 open positions · Updated daily

Customer Satisfaction careers are booming as companies invest in digital support to retain and grow customers. The shift to omnichannel engagement—email, chat, social, and in‑app—drives demand for skilled professionals who can manage complex workflows and deliver real‑time solutions. With 2131 open positions, the field offers more opportunities than ever, especially in tech, SaaS, fintech, and e‑commerce.

Roles range from Customer Success Manager and Support Specialist to Technical Support Engineer, Escalation Manager, and Customer Experience Analyst. Typical responsibilities include onboarding new users, troubleshooting issues, driving product adoption, analyzing CSAT and NPS data, and collaborating with product teams to shape feature roadmaps.

Salary transparency is crucial for Customer Satisfaction professionals because it levels the playing field in a role that directly influences revenue. Knowing exact pay bands for a Zendesk Certified Support Specialist or a Gainsight‑trained Success Manager allows workers to negotiate confidently, track parity across markets, and make informed decisions about skill development and career moves.

Benefits Specialist - Product Strategy & Reals

Company: G-P

Location: UK

Posted Nov 29, 2025

This job description outlines a Benefits Specialist role with responsibilities spanning strategic planning, vendor management, and cross-functional collaboration. The position requires 3+ years of experience in benefits design and a strategic mindset, while emphasizing strong communication and teamwork across global teams.

Web Developer (Web SDK)

Company: Storyteller

Location: South Africa

Posted Nov 29, 2025

The job posting is for a full-time remote developer position in South Africa with a high-growth B2B SaaS company called Storyteller. The role involves evolving their Web SDK, collaborating with engineering, product, and design teams, and delivering high-performance solutions. The company offers a competitive salary, benefits, and the opportunity to work with the latest hardware tech stack and tools. They are looking for proactive developers with experience in TypeScript/JavaScript, React, Node.js, and modern frontend frameworks.

Web Developer (Web SDK)

Company: Storyteller

Location: Romania

Posted Nov 29, 2025

The job posting offers a fully remote position with a salary up to RON 180000 for a full-time permanent role. The company, Storyteller, is a high-growth B2B SaaS platform that enables companies to integrate stories into their apps and websites. The role involves evolving the Web SDK, collaborating with engineering, product, and design teams, and improving developer experience. The company values proactive developers who embrace new technologies, especially AI-assisted development.

Web Developer (Web SDK)

Company: Storyteller

Location: Hungary

Posted Nov 29, 2025

The job posting is for a full-time remote developer position at Storyteller, a high-growth B2B SaaS platform. The role involves evolving the Web SDK, collaborating with engineering, product, and design teams, and delivering high-performance solutions. The company offers a competitive salary, 33 days of paid leave, and the opportunity to work with the latest hardware tech stack and tools. They are looking for proactive developers with experience in TypeScript/JavaScript, React, Node.js, and AI-assisted development.

Senior People Business Partner

Company: Webflow

Location: Argentina

Posted Nov 29, 2025

Webflow is building an AI-native Digital Experience Platform and is looking for a Senior People Business Partner to support their Engineering, Product Design, and Insights organization. The role involves partnering with global leaders to develop high-performing teams, scale healthy systems, and strengthen a culture of accountability, learning, and belonging. Webflow offers a comprehensive benefits package and is committed to building an inclusive global team.

Staff Product Designer - Time Tools

Company: Gusto, Inc.

Location: Canada

Posted Nov 29, 2025

Gusto's product design team is passionate about empowering small businesses and their employees. They are looking for a product designer to join their Time Tools team, focusing on designing experiences for time tracking, scheduling, time off management, PTO balances, and project tracking. The role involves collaborating with PM, Engineering, and Data teams to shape high-priority initiatives and deliver customer value.

Benefits Specialist - Product Strategy & Reals

Company: G-P

Location: USA

Posted Nov 29, 2025

The Benefits Specialist role involves supporting the strategic lifecycle of global benefits offerings, focusing on renewal processes, vendor management, and collaboration with cross-functional teams. The ideal candidate should have 3+ years of experience in benefits administration, a strategic mindset, and strong communication skills.

Senior Database Administrator

Company: MariaDB plc

Location: Dominican Republic

Posted Nov 29, 2025

MariaDB is a widely used database platform that powers applications for companies of all sizes, including 75% of the Fortune 500. The company is seeking a Remote DBA to join their team and provide expert-level support to customers around the world. The role involves performing DBA activities, automating tasks, setting up monitoring, and participating in the community. The ideal candidate should have expert knowledge of MariaDB/MySQL, experience in a 24x7 support environment, and strong troubleshooting skills.

Web Developer (Web SDK)

Company: Storyteller

Location: Bulgaria

Posted Nov 29, 2025

The job posting is for a full-time, fully remote developer position with a high-growth B2B SaaS platform. The role involves evolving the Web SDK, collaborating with engineering, product, and design teams, and delivering high-performance solutions. The company offers a competitive salary, benefits, and the opportunity to work with the latest hardware tech stack and tools.

Product Manager

Company: InvGate

Location: Argentina

Posted Nov 29, 2025

InvGate is a fast-growing SaaS company seeking a Senior Product Manager to join their product team. The role involves deeply analyzing stakeholder requirements, owning features end-to-end, creating functional specifications, collaborating with engineering and design, and contributing to the product roadmap. The ideal candidate should have experience in product management within a SaaS environment, strong analytical skills, and familiarity with IT operations and service management frameworks.

Solutions Architect - Enterprise Platforms (Presales)

Company: Stripe

Location: USA

Posted Nov 29, 2025

Stripe's mission is to boost the internet's GDP through financial infrastructure. The Solutions Architecture Team collaborates with global brands to drive growth. The role requires expertise in payments, API integration, and strategic problem-solving.

Associate Technical Customer Support

Company: Fortive

Location: Brazil

Posted Nov 29, 2025

The job description outlines the role of an Associate Support Analyst at Intelex, focusing on providing technical assistance to customers, troubleshooting issues, collaborating with the Product team, and maintaining knowledge of Intelex products. The position requires strong problem-solving skills, excellent communication abilities, attention to detail, and a positive attitude towards delivering outstanding customer service.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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